Laddering: unlocking the potential of consumer behavior
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Bibliographische Detailangaben
1. Verfasser: Holtzclaw, Eric V. (VerfasserIn)
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: Hoboken Wiley 2013
Schlagworte:
Online-Zugang:TUM01
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Beschreibung:Includes index
History -- The need for laddering : BellSouth case study: but would you? -- Laddering defined : cruise line case study -- The steps to laddering : the social TV case study
Marketing and product development best practices for a fragmented economy The rules for marketing and product development have changed forever. You no longer control where and how consumers receive marketing messages. The consumer is in charge, with ever-growing choices and a shrinking decision window. Therefore, it is crucial to understand what drives customer behavior to design products, marketing, and experiences that will succeed. Laddering explains how to better understand your customers' core values. Learn to ask the right questions from your customers, use it to analyze
Beschreibung:1 Online-Ressource (xvi, 208 p.) Ill.
ISBN:1118652975
9781118652978

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