Customers at work: new perspectives on interactive service work
Gespeichert in:
| Format: | Elektronisch E-Book |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Houndmills, Basingstoke, Hampshire
Palgrave Macmillan
2013
|
| Schlagworte: | |
| Online-Zugang: | UBA01 Volltext |
| Beschreibung: | Customers at Work is about the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations between customers and service providers as they interact in any kind of service relationship. It presents distinctly sociological approaches that provide new insights to the debates about service proletariat and internet-based knowledge work. Recent research on service interaction, informed by the German sociology of work tradition, highlights profound changes in service relationships that will shape the quality of future service work. The authors of this volume bring together many of these recent core findings and offer them in a combination of theoretical exploration and empirical analysis to an international audience for the first time Includes bibliographical references and index |
| Beschreibung: | 1 Online-Ressource (xiv,257 p.) |
| ISBN: | 9781137293251 113729325X 9781137293244 |
Internformat
MARC
| LEADER | 00000nmm a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV041572844 | ||
| 003 | DE-604 | ||
| 005 | 20230516 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 140120s2013 |||| o||u| ||||||eng d | ||
| 020 | |a 9781137293251 |c electronic bk. |9 978-1-137-29325-1 | ||
| 020 | |a 113729325X |c electronic bk. |9 1-137-29325-X | ||
| 020 | |a 9781137293244 |9 978-1-137-29324-4 | ||
| 035 | |a (OCoLC)854634652 | ||
| 035 | |a (DE-599)BVBBV041572844 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-91 |a DE-384 | ||
| 082 | 0 | |a 658.8/34 |2 23 | |
| 245 | 1 | 0 | |a Customers at work |b new perspectives on interactive service work |c ed. by Wolfgang Dunkel ... |
| 264 | 1 | |a Houndmills, Basingstoke, Hampshire |b Palgrave Macmillan |c 2013 | |
| 300 | |a 1 Online-Ressource (xiv,257 p.) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Customers at Work is about the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations between customers and service providers as they interact in any kind of service relationship. It presents distinctly sociological approaches that provide new insights to the debates about service proletariat and internet-based knowledge work. Recent research on service interaction, informed by the German sociology of work tradition, highlights profound changes in service relationships that will shape the quality of future service work. The authors of this volume bring together many of these recent core findings and offer them in a combination of theoretical exploration and empirical analysis to an international audience for the first time | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 7 | |a BUSINESS & ECONOMICS / Marketing / Research |2 bisacsh | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Customer relations | |
| 650 | 4 | |a Self-service (Economics) | |
| 700 | 1 | |a Dunkel, Wolfgang |d 1959- |e Sonstige |0 (DE-588)129089818 |4 oth | |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe |
| 856 | 4 | 0 | |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=622489 |x Aggregator |3 Volltext |
| 912 | |a ZDB-4-NLEBK |a ZDB-30-PQE | ||
| 940 | 1 | |q TUM_PDA_EBSCO_BAE_gekauft | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-027018216 | ||
| 966 | e | |u https://ebookcentral.proquest.com/lib/augsburg/detail.action?docID=1330947 |l UBA01 |p ZDB-30-PQE |x Aggregator |3 Volltext | |
Datensatz im Suchindex
| _version_ | 1804151758860058624 |
|---|---|
| any_adam_object | |
| author_GND | (DE-588)129089818 |
| building | Verbundindex |
| bvnumber | BV041572844 |
| collection | ZDB-4-NLEBK ZDB-30-PQE |
| ctrlnum | (OCoLC)854634652 (DE-599)BVBBV041572844 |
| dewey-full | 658.8/34 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/34 |
| dewey-search | 658.8/34 |
| dewey-sort | 3658.8 234 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02561nmm a2200433zc 4500</leader><controlfield tag="001">BV041572844</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20230516 </controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">140120s2013 |||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781137293251</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">978-1-137-29325-1</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">113729325X</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">1-137-29325-X</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781137293244</subfield><subfield code="9">978-1-137-29324-4</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)854634652</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV041572844</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-91</subfield><subfield code="a">DE-384</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8/34</subfield><subfield code="2">23</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Customers at work</subfield><subfield code="b">new perspectives on interactive service work</subfield><subfield code="c">ed. by Wolfgang Dunkel ...</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Houndmills, Basingstoke, Hampshire</subfield><subfield code="b">Palgrave Macmillan</subfield><subfield code="c">2013</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource (xiv,257 p.)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Customers at Work is about the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations between customers and service providers as they interact in any kind of service relationship. It presents distinctly sociological approaches that provide new insights to the debates about service proletariat and internet-based knowledge work. Recent research on service interaction, informed by the German sociology of work tradition, highlights profound changes in service relationships that will shape the quality of future service work. The authors of this volume bring together many of these recent core findings and offer them in a combination of theoretical exploration and empirical analysis to an international audience for the first time</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and index</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">BUSINESS & ECONOMICS / Marketing / Research</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Wirtschaft</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer relations</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Self-service (Economics)</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Dunkel, Wolfgang</subfield><subfield code="d">1959-</subfield><subfield code="e">Sonstige</subfield><subfield code="0">(DE-588)129089818</subfield><subfield code="4">oth</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=622489</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-NLEBK</subfield><subfield code="a">ZDB-30-PQE</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">TUM_PDA_EBSCO_BAE_gekauft</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-027018216</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">https://ebookcentral.proquest.com/lib/augsburg/detail.action?docID=1330947</subfield><subfield code="l">UBA01</subfield><subfield code="p">ZDB-30-PQE</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield></record></collection> |
| id | DE-604.BV041572844 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T00:59:55Z |
| institution | BVB |
| isbn | 9781137293251 113729325X 9781137293244 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-027018216 |
| oclc_num | 854634652 |
| open_access_boolean | |
| owner | DE-91 DE-BY-TUM DE-384 |
| owner_facet | DE-91 DE-BY-TUM DE-384 |
| physical | 1 Online-Ressource (xiv,257 p.) |
| psigel | ZDB-4-NLEBK ZDB-30-PQE TUM_PDA_EBSCO_BAE_gekauft |
| publishDate | 2013 |
| publishDateSearch | 2013 |
| publishDateSort | 2013 |
| publisher | Palgrave Macmillan |
| record_format | marc |
| spelling | Customers at work new perspectives on interactive service work ed. by Wolfgang Dunkel ... Houndmills, Basingstoke, Hampshire Palgrave Macmillan 2013 1 Online-Ressource (xiv,257 p.) txt rdacontent c rdamedia cr rdacarrier Customers at Work is about the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations between customers and service providers as they interact in any kind of service relationship. It presents distinctly sociological approaches that provide new insights to the debates about service proletariat and internet-based knowledge work. Recent research on service interaction, informed by the German sociology of work tradition, highlights profound changes in service relationships that will shape the quality of future service work. The authors of this volume bring together many of these recent core findings and offer them in a combination of theoretical exploration and empirical analysis to an international audience for the first time Includes bibliographical references and index BUSINESS & ECONOMICS / Marketing / Research bisacsh Wirtschaft Customer services Customer relations Self-service (Economics) Dunkel, Wolfgang 1959- Sonstige (DE-588)129089818 oth Erscheint auch als Druck-Ausgabe http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=622489 Aggregator Volltext |
| spellingShingle | Customers at work new perspectives on interactive service work BUSINESS & ECONOMICS / Marketing / Research bisacsh Wirtschaft Customer services Customer relations Self-service (Economics) |
| title | Customers at work new perspectives on interactive service work |
| title_auth | Customers at work new perspectives on interactive service work |
| title_exact_search | Customers at work new perspectives on interactive service work |
| title_full | Customers at work new perspectives on interactive service work ed. by Wolfgang Dunkel ... |
| title_fullStr | Customers at work new perspectives on interactive service work ed. by Wolfgang Dunkel ... |
| title_full_unstemmed | Customers at work new perspectives on interactive service work ed. by Wolfgang Dunkel ... |
| title_short | Customers at work |
| title_sort | customers at work new perspectives on interactive service work |
| title_sub | new perspectives on interactive service work |
| topic | BUSINESS & ECONOMICS / Marketing / Research bisacsh Wirtschaft Customer services Customer relations Self-service (Economics) |
| topic_facet | BUSINESS & ECONOMICS / Marketing / Research Wirtschaft Customer services Customer relations Self-service (Economics) |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=622489 |
| work_keys_str_mv | AT dunkelwolfgang customersatworknewperspectivesoninteractiveservicework |