Call centers and the global division of labor: a political economy of post-industrial employment and union organizing
"Call centers have come in the last three decades to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and in...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York [u.a.]
Routledge
2014
|
| Ausgabe: | 1. publ. |
| Schriftenreihe: | Routledge advances in sociology
120 |
| Schlagworte: | |
| Zusammenfassung: | "Call centers have come in the last three decades to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues to be a growing practice amongst governments and corporations in their attempts at controlling costs and providing new services. While incredible advances in technology have permitted the use of distant and "offshore" labor forces, the grander reshaping of an international political economy of communications has allowed for the acceleration of these processes. New and established labor unions have responded to these changes in the global regimes of work by seeking to organize call center workers. These efforts have been assisted by a range of forces, not least of which is the condition of work itself, but also attempts by global union federations to build a bridge between international unionism and local organizing campaigns in the Global South and Global North. Through an examination of trade union interventions in the call center industries located in Canada and India, this book contributes to research on post-industrial employment by using political economy as a juncture between development studies, the sociology of work, and labor studies".. |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XIV, 220 S. |
| ISBN: | 9780415659130 |
Internformat
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| 100 | 1 | |a Stevens, Andrew J. R. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Call centers and the global division of labor |b a political economy of post-industrial employment and union organizing |c Andrew J.R. Stevens |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a New York [u.a.] |b Routledge |c 2014 | |
| 300 | |a XIV, 220 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 1 | |a Routledge advances in sociology |v 120 | |
| 500 | |a Includes bibliographical references and index | ||
| 520 | |a "Call centers have come in the last three decades to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues to be a growing practice amongst governments and corporations in their attempts at controlling costs and providing new services. While incredible advances in technology have permitted the use of distant and "offshore" labor forces, the grander reshaping of an international political economy of communications has allowed for the acceleration of these processes. New and established labor unions have responded to these changes in the global regimes of work by seeking to organize call center workers. These efforts have been assisted by a range of forces, not least of which is the condition of work itself, but also attempts by global union federations to build a bridge between international unionism and local organizing campaigns in the Global South and Global North. Through an examination of trade union interventions in the call center industries located in Canada and India, this book contributes to research on post-industrial employment by using political economy as a juncture between development studies, the sociology of work, and labor studies".. | ||
| 650 | 7 | |a SOCIAL SCIENCE / Sociology / General |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Outsourcing |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Labor |2 bisacsh | |
| 650 | 7 | |a Betriebsauslagerung |2 fes | |
| 650 | 7 | |a Call-Center |2 fes | |
| 650 | 7 | |a Gewerkschaft, Arbeitsbedingungspolitik |2 fes | |
| 650 | 7 | |a Gewerkschaft, Internationale Zusammenarbeit |2 fes | |
| 650 | 7 | |a Telekommunikation |2 fes | |
| 650 | 4 | |a Gewerkschaft | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Call centers | |
| 650 | 4 | |a Call centers |z Canada | |
| 650 | 4 | |a Call centers |z India | |
| 650 | 4 | |a Telecommunication |x Employees |x Labor unions | |
| 650 | 4 | |a Telecommunication |x Employees |x Labor unions |z Canada | |
| 650 | 4 | |a Telecommunication |x Employees |x Labor unions |z India | |
| 650 | 4 | |a SOCIAL SCIENCE / Sociology / General | |
| 650 | 4 | |a BUSINESS & ECONOMICS / Outsourcing | |
| 650 | 4 | |a BUSINESS & ECONOMICS / Labor | |
| 651 | 7 | |a Indien |2 fes | |
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Datensatz im Suchindex
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| author | Stevens, Andrew J. R. |
| author_facet | Stevens, Andrew J. R. |
| author_role | aut |
| author_sort | Stevens, Andrew J. R. |
| author_variant | a j r s ajr ajrs |
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| bvnumber | BV041568540 |
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| callnumber-sort | HE 48788 |
| callnumber-subject | HE - Transportation and Communications |
| ctrlnum | (OCoLC)915382884 (DE-599)BVBBV041568540 |
| dewey-full | 381 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 381 - Commerce (Trade) |
| dewey-raw | 381 |
| dewey-search | 381 |
| dewey-sort | 3381 |
| dewey-tens | 380 - Commerce, communications, transportation |
| discipline | Wirtschaftswissenschaften |
| edition | 1. publ. |
| format | Book |
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| id | DE-604.BV041568540 |
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| isbn | 9780415659130 |
| language | English |
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| series2 | Routledge advances in sociology |
| spelling | Stevens, Andrew J. R. Verfasser aut Call centers and the global division of labor a political economy of post-industrial employment and union organizing Andrew J.R. Stevens 1. publ. New York [u.a.] Routledge 2014 XIV, 220 S. txt rdacontent n rdamedia nc rdacarrier Routledge advances in sociology 120 Includes bibliographical references and index "Call centers have come in the last three decades to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues to be a growing practice amongst governments and corporations in their attempts at controlling costs and providing new services. While incredible advances in technology have permitted the use of distant and "offshore" labor forces, the grander reshaping of an international political economy of communications has allowed for the acceleration of these processes. New and established labor unions have responded to these changes in the global regimes of work by seeking to organize call center workers. These efforts have been assisted by a range of forces, not least of which is the condition of work itself, but also attempts by global union federations to build a bridge between international unionism and local organizing campaigns in the Global South and Global North. Through an examination of trade union interventions in the call center industries located in Canada and India, this book contributes to research on post-industrial employment by using political economy as a juncture between development studies, the sociology of work, and labor studies".. SOCIAL SCIENCE / Sociology / General bisacsh BUSINESS & ECONOMICS / Outsourcing bisacsh BUSINESS & ECONOMICS / Labor bisacsh Betriebsauslagerung fes Call-Center fes Gewerkschaft, Arbeitsbedingungspolitik fes Gewerkschaft, Internationale Zusammenarbeit fes Telekommunikation fes Gewerkschaft Wirtschaft Call centers Call centers Canada Call centers India Telecommunication Employees Labor unions Telecommunication Employees Labor unions Canada Telecommunication Employees Labor unions India SOCIAL SCIENCE / Sociology / General BUSINESS & ECONOMICS / Outsourcing BUSINESS & ECONOMICS / Labor Indien fes Kanada fes Indien Kanada Routledge advances in sociology 120 (DE-604)BV013741699 120 |
| spellingShingle | Stevens, Andrew J. R. Call centers and the global division of labor a political economy of post-industrial employment and union organizing Routledge advances in sociology SOCIAL SCIENCE / Sociology / General bisacsh BUSINESS & ECONOMICS / Outsourcing bisacsh BUSINESS & ECONOMICS / Labor bisacsh Betriebsauslagerung fes Call-Center fes Gewerkschaft, Arbeitsbedingungspolitik fes Gewerkschaft, Internationale Zusammenarbeit fes Telekommunikation fes Gewerkschaft Wirtschaft Call centers Call centers Canada Call centers India Telecommunication Employees Labor unions Telecommunication Employees Labor unions Canada Telecommunication Employees Labor unions India SOCIAL SCIENCE / Sociology / General BUSINESS & ECONOMICS / Outsourcing BUSINESS & ECONOMICS / Labor |
| title | Call centers and the global division of labor a political economy of post-industrial employment and union organizing |
| title_auth | Call centers and the global division of labor a political economy of post-industrial employment and union organizing |
| title_exact_search | Call centers and the global division of labor a political economy of post-industrial employment and union organizing |
| title_full | Call centers and the global division of labor a political economy of post-industrial employment and union organizing Andrew J.R. Stevens |
| title_fullStr | Call centers and the global division of labor a political economy of post-industrial employment and union organizing Andrew J.R. Stevens |
| title_full_unstemmed | Call centers and the global division of labor a political economy of post-industrial employment and union organizing Andrew J.R. Stevens |
| title_short | Call centers and the global division of labor |
| title_sort | call centers and the global division of labor a political economy of post industrial employment and union organizing |
| title_sub | a political economy of post-industrial employment and union organizing |
| topic | SOCIAL SCIENCE / Sociology / General bisacsh BUSINESS & ECONOMICS / Outsourcing bisacsh BUSINESS & ECONOMICS / Labor bisacsh Betriebsauslagerung fes Call-Center fes Gewerkschaft, Arbeitsbedingungspolitik fes Gewerkschaft, Internationale Zusammenarbeit fes Telekommunikation fes Gewerkschaft Wirtschaft Call centers Call centers Canada Call centers India Telecommunication Employees Labor unions Telecommunication Employees Labor unions Canada Telecommunication Employees Labor unions India SOCIAL SCIENCE / Sociology / General BUSINESS & ECONOMICS / Outsourcing BUSINESS & ECONOMICS / Labor |
| topic_facet | SOCIAL SCIENCE / Sociology / General BUSINESS & ECONOMICS / Outsourcing BUSINESS & ECONOMICS / Labor Betriebsauslagerung Call-Center Gewerkschaft, Arbeitsbedingungspolitik Gewerkschaft, Internationale Zusammenarbeit Telekommunikation Gewerkschaft Wirtschaft Call centers Call centers Canada Call centers India Telecommunication Employees Labor unions Telecommunication Employees Labor unions Canada Telecommunication Employees Labor unions India Indien Kanada |
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| work_keys_str_mv | AT stevensandrewjr callcentersandtheglobaldivisionoflaborapoliticaleconomyofpostindustrialemploymentandunionorganizing |