Business information systems:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Basingstoke
Palgrave Macmillan
2013
|
| Ausgabe: | 2. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXXVIII, 502 S. Ill. |
| ISBN: | 9781137265807 |
Internformat
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Datensatz im Suchindex
| _version_ | 1804151557229379584 |
|---|---|
| adam_text | Titel: Business information systems
Autor: Beynon-Davies, Paul
Jahr: 2013
Contents
Figures.........................................................................................................................................xiii
Tables..........................................................................................................................................xvii
Case studies...............................................................................................................................xviii
About the author.........................................................................................................................xxi
Message to students ..................................................................................................................xxiii
Message to lecturers...................................................................................................................xxv
About the book..........................................................................................................................xxix
Careers in IS videos................................................................................................................. xxxv
Guided tour of the book..........................................................................................................xxxvi
1 Introduction: the domain of business information systems 1
1.1 Why study business information systems?..................................2
1.2 Organisational informatics..............................................6
1.3 Organisation and environment: an illustrative case..........................12
1.4 Activity systems......................................................13
1.5 Information systems...................................................15
1.6 Information..........................................................17
1.7 ICI systems..........................................................18
1.8 Information systems development.......................................21
1.9 Operation, use, impact and evaluation....................................25
1.10 eBusiness and eCommerce..............................................26
1.11 Planning and management.............................................28
1.12 Conclusion and key themes.............................................29
1.13 Critical reflection.....................................................30
1.14 Further reading.......................................................30
1.15 References...........................................................30
Part I Key concepts 33
2 Organisations and systems 35
2.1 Introduction.........................................................36
2.2 What is organisation?..................................................36
2.3 Organisational systemics...............................................40
2.4 Control.............................................................45
2.5 Organisations as systems...............................................51
2.6 Business action.......................................................53
2.7 Business analysis and business modelling.................................56
2.8 Modelling processes...................................................63
2.9 Conclusion and key themes.............................................67
2.10 Review test...........................................................68
2.11 Exercises............................................................69
2.12 Projects.............................................................70
2.13 Critical reflection.....................................................70
2.14 Further reading.......................................................70
2.15 References...........................................................71
3 Data, information and knowledge 72
3.1 Introduction.........................................................73
3.2 Signs: units of business significance......................................73
3.3 Business information..................................................79
3.4 Business data.........................................................85
3.5 Modelling data.......................................................92
3.6 Modelling information.................................................95
3.7 Business knowledge...................................................99
3.8 Conclusion and key themes............................................104
3.9 Review test..........................................................105
3.10 Exercises...........................................................106
3.11 Projects............................................................106
3.12 Critical reflection....................................................107
3.13 Further reading......................................................107
3.14 References..........................................................107
4 Information systems and organisational infrastructure 109
4.1 Introduction........................................................110
4.2 Business infrastructure................................................110
4.3 Activity systems infrastructure.........................................115
4.4 Information systems infrastructure......................................116
4.5 Front-end information systems.........................................120
4.6 Models and infrastructure.............................................126
4.7 Conclusion and key themes............................................131
4.8 Review test..........................................................152
4.9 Exercises...........................................................132
4.10 Projects............................................................133
4.11 Critical reflection....................................................133
4.12 Further reading......................................................134
4.13 References.......................................................... 34
Part II Understanding ICT 135
5 Communication infrastructure 137
5.1 Introduction........................................................138
5.2 Electronic delivery of goods and services.................................138
5.3 Access channels...................................................... 40
5.4 Communication networks.............................................145
5.5 The Internet.........................................................148
5.6 The World Wide Web.................................................155
5.7 Transactional data....................................................160
5.8 Conclusion and key themes............................................164
5.9 Review test..........................................................165
5.10 Exercises...........................................................165
5.11 Projects............................................................166
5.12 Critical reflection....................................................167
5.13 Further reading......................................................167
5.14 References..........................................................167
6 ICT systems infrastructure 168
6.1 Introduction........................................................169
6.2 Architecture of an ICT system..........................................169
6.3 The interface layer....................................................175
6.4 The business layer....................................................180
6.5 The data layer.......................................................182
6.6 Integrating ICT systems...............................................188
6.7 Cloud computing....................................................191
6.8 Data security........................................................192
6.9 Conclusion and key themes............................................198
6.10 Review test..........................................................198
6.11 Exercises...........................................................199
6.12 Projects............................................................200
6.13 Critical reflection....................................................200
6.14 Further reading......................................................201
6.15 References..........................................................201
Part III Applying information systems to business 203
7 The business environment 205
7.1 Introduction........................................................206
7.2 The external environment of the organisation.............................206
7.3 Value and value-creating systems.......................................207
7.4 Value-chain and value network.........................................215
7.5 Commerce..........................................................220
7.6 Transactions and coordination costs.....................................222
7.7 Control in the value network...........................................223
7.8 Business models.....................................................226
7.9 The analysis of value..................................................228
7.10 Conclusion and key themes............................................230
7.11 Review test..........................................................231
7.12 Exercises...........................................................232
7.13 Projects............................................................233
7.14 Critical reflection....................................................233
7.15 Further reading......................................................233
7.16 References..........................................................234
8 Electronic business, electronic commerce and electronic government 235
8.1 Introduction........................................................236
8.2 eBusiness...........................................................236
8.3 eCommerce.........................................................238
8.4 B2C eCommerce.....................................................241
8.5 B2B eCommerce.....................................................248
8.6 C2C eCommerce.....................................................251
8.7 Intra-business eBusiness and P2P eCommerce............................255
8.8 eMarketing.........................................................256
8.9 eProcurement.......................................................261
8.10 Mobile commerce....................................................264
8.11 eGovernment.......................................................266
8.12 Conclusion and key themes............................................268
8.13 Review test..........................................................270
8.14 Exercises...........................................................271
8.15 Projects............................................................272
8.16 Critical reflection....................................................273
8.17 Further reading......................................................273
8.18 References..........................................................273
9 Assessing the use and impact of information systems 274
9.1 Introduction........................................................275
9.2 The worth of an information system.....................................275
9.3 I he context of use....................................................277
9.4 Impact.............................................................283
9.5 Success and failure...................................................291
9.6 Evaluation..........................................................296
9.7 Conclusion and key themes............................................299
9.8 Review test..........................................................299
9.9 Exercises...........................................................200
9.10 Projects............................................................200
9.11 Critical reflection....................................................201
9.12 Further reading......................................................201
9.13 References..........................................................202
Part IV Managing information systems in business 305
10 Planning, strategy and management 307
10.1 Introduction........................................................208
10.2 Informatics planning.................................................209
10.3 Informatics strategy..................................................217
10.4 Informatics management..............................................226
10.5 ICT governance......................................................229
10.6 Conclusion and key themes............................................330
10.7 Review test..........................................................331
10.8 Exercises...........................................................332
10.9 Projects............................................................332
10.10 Critical reflection....................................................333
10.11 Further reading......................................................333
10.12 References..........................................................333
11 Services, projects and operations 335
11.1 Introduction........................................................336
11.2 The informatics industry..............................................336
11.3 Informatics careers...................................................338
11.4 The informatics service...............................................339
11.5 Project management..................................................344
11.6 PRINCE2...........................................................351
11.7 Operations..........................................................352
11.8 Green ICT..........................................................358
11.9 Conclusion and key themes............................................359
11.10 Review test..........................................................360
11.11 Exercises...........................................................361
11.12 Projects............................................................361
11.13 Critical reflection....................................................362
11.14 Further reading......................................................362
11.15 References..........................................................362
12 Information systems development 364
12.1 Introduction........................................................365
12.2 The development process..............................................365
12.3 Approaches to information systems development..........................368
12.4 Development organisation, information system and toolkit..................371
12.5 Development toolkit..................................................372
12.6 Conception.........................................................375
12.7 Analysis............................................................379
12.8 Design.............................................................384
12.9 Construction........................................................388
12.10 Implementation.....................................................390
12.11 Maintenance........................................................391
12.12 Conclusion and key themes............................................393
12.13 Review test..........................................................394
12.14 Exercises...........................................................396
12.15 Projects............................................................396
12.16 Critical reflection....................................................397
12.17 Further reading......................................................397
12.18 References..........................................................398
13 Successful informatics practice 399
13.1 Introduction........................................................400
13.2 The LASCAD failure and its turnaround.................................401
13.3 The domain model...................................................404
13.4 The information system...............................................406
13.5 The use and impact of information systems...............................407
13.6 The organisation.....................................................409
13.7 The external environment.............................................409
13.8 The development process..............................................410
13.9 Informatics planning and management..................................411
13.10 Operations and service................................................412
13.11 Modern ambulance command and control...............................413
13.12 Improving practice...................................................415
13.13 The future of informatics..............................................415
13.14 Conclusion.........................................................421
13.15 References..........................................................421
Case studies..................................................................................................................................422
Bibliography.................................................................................................................................473
Glossary........................................................................................................................................478
Index.............................................................................................................................................495
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