Human resource management and change: a practising manager's guide
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London u.a.
Routledge
2014
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | VIII, 214 S. 24 cm |
| ISBN: | 9780415824040 9780415824057 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV041419067 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | t | ||
| 008 | 131115s2014 xxk |||| 00||| eng d | ||
| 010 | |a 013006158 | ||
| 020 | |a 9780415824040 |9 978-0-415-82404-0 | ||
| 020 | |a 9780415824057 |9 978-0-415-82405-7 | ||
| 035 | |a (OCoLC)864597259 | ||
| 035 | |a (DE-599)BVBBV041419067 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 044 | |a xxk |c GB | ||
| 049 | |a DE-1050 | ||
| 050 | 0 | |a HF5549 | |
| 082 | 0 | |a 658.3 |2 23 | |
| 084 | |a QP 340 |0 (DE-625)141861: |2 rvk | ||
| 100 | 1 | |a Entrekin, Lanny |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Human resource management and change |b a practising manager's guide |c Lanny Entrekin and Brenda D. Scott-Ladd |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a London u.a. |b Routledge |c 2014 | |
| 300 | |a VIII, 214 S. |c 24 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Personnel management | |
| 650 | 4 | |a Organizational change | |
| 650 | 4 | |a Organizational effectiveness | |
| 650 | 0 | 7 | |a Change Management |0 (DE-588)7606306-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Personalentwicklung |0 (DE-588)4121465-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Humanvermögen |0 (DE-588)4240300-5 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Unternehmen |0 (DE-588)4061963-1 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Unternehmen |0 (DE-588)4061963-1 |D s |
| 689 | 0 | 1 | |a Change Management |0 (DE-588)7606306-9 |D s |
| 689 | 0 | 2 | |a Humanvermögen |0 (DE-588)4240300-5 |D s |
| 689 | 0 | 3 | |a Personalentwicklung |0 (DE-588)4121465-1 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Scott-Ladd, Brenda D. |e Verfasser |4 aut | |
| 776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe |z 978-0-203-68401-6 |
| 856 | 4 | 2 | |m SWB Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026866183&sequence=000003&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-026866183 | ||
Datensatz im Suchindex
| _version_ | 1804151535033122816 |
|---|---|
| adam_text | CONTENTS
LIST OF FIGURES IX
LIST OF TABLES AND EXHIBITS X
1 INTRODUCTION: HRM IN A CHANGING ENVIRONMENT 1
A TIPPING POINT PROPOSITION 2
HISTORICAL BACKGROUND 6
HUMAN RELATIONS 7
THE PERSONNEL DEPARTMENT 7
EMERGENCE OF NEW PRESSURES 8
THE HUMAN RESOURCE FUNCTION 9
USING CONSULTANTS 10
STUDY GUIDE 11
REVIEW QUESTIONS 11
DISCUSSION QUESTIONS 12
RESEARCH ACTIVITY 12
CASE STUDY: PALMER S GROWING PAINS! 12
FURTHER READING 15
2 THE FORCES OF CHANGE 17
DEMOGRAPHIC FORCES 20
ECONOMIC FORCES 27
GLOBALIZATION 28
COST OF LABOUR 29
SERVICE ECONOMY 30
LEGAL AND REGULATORY ISSUES 32
LEGISLATION 33
DEREGULATION 33
TECHNOLOGY 34
ORGANIZATIONAL ARCHITECTURE 35
ATTITUDES AND VALUES 37
STUDY GUIDE 38
REVIEW QUESTIONS 38
DISCUSSION QUESTIONS 39
CASE STUDY: CAN AVON SURVIVE? 39
VI CONTENTS
THE IMPACT OF BUSINESS TRENDS 42
TRENDS 42
FURTHER READING 43
3 CURRENT RESPONSES TO A CHANGING ENVIRONMENT 44
THE STRATEGY*STRUCTURE NEXUS 46
CONSOLIDATING AROUND CORE PROCESSES AND OUTSOURCING 47
SUPPLY CHAIN DEVELOPMENT 49
DISAGGREGATED SUPPLY CHAINS 51
REENGINEERING AND CYCLE TIME 54
THE USE OF TEAMS 56
STUDY GUIDE 59
REVIEW QUESTIONS 59
DISCUSSION QUESTIONS 59
ONLINE ACTIVITY 59
CASE STUDY: DESERT DINING 59
FURTHER READING 60
4 MANAGING THE CHANGE PROCESS 62
IS THERE A BEST WAY TO IMPLEMENT CHANGE? 68
TLIE NATURE OF PLANNED CHANGE 70
DIAGNOSING THE ORGANIZATION 71
DIAGNOSTIC TOOLS AND PROCESSES 73
APPRECIATIVE ENQUIRY 75
LEWIN S FORCE FIELD ANALYSIS 76
DIAGNOSTIC MATRIX 79
DRIVING THE CHANGE PROCESS 80
OVERCOMING RESISTANCE TO CHANGE 81
STUDY GUIDE 85
REVIEW QUESTIONS 85
ONLINE ACTIVITY 86
CASE STUDY: DOWNSIZING THE MAINTENANCE SECTION 86
FURTHER READING 88
5 IMPLEMENTING CHANGE 89
CHANGING THE ORGANIZATIONAL STRUCTURE 92
MEASUREMENT AND CONTROL 97
COMMUNICATION 99
DEALING WITH CONFLICT 100
LEADERSHIP 100
CULTURAL CHANGE 102
EMPOWERMENT AND INVOLVEMENT 107
TEAMWORK * INTER-GROUP DEVELOPMENT AND GOAL SETTING 109
MANAGING PEOPLE THROUGH THE CHANGE 109
ORGANIZATIONAL LEARNING 110
VL CONTENTS
THE IMPACT OF BUSINESS TRENDS 42
TRENDS 42
FURTHER READING 43
3 CURRENT RESPONSES TO A CHANGING ENVIRONMENT 44
TIRE STRATEGY-STRUCTURE NEXUS 46
CONSOLIDATING AROUND CORE PROCESSES AND OUTSOURCING 47
SUPPLY CHAIN DEVELOPMENT 49
DISAGGREGATED SUPPLY CHAINS 51
REENGINEERING AND CYCLE TIME 54
THE USE OF TEAMS 56
STUDY GUIDE 59
REVIEW QUESTIONS 59
DISCUSSION QUESTIONS 59
ONLINE ACTIVITY 59
CASE STUDY: DESERT DINING 59
FURTHER READING 60
4 MANAGING THE CHANGE PROCESS 62
IS THERE A BEST WAY TO IMPLEMENT CHANGE? 68
TLIE NATURE OF PLANNED CHANGE 70
DIAGNOSING THE ORGANIZATION 71
DIAGNOSTIC TOOLS AND PROCESSES 73
APPRECIATIVE ENQUIRY 75
LEWIN S FORCE FIELD ANALYSIS 76
DIAGNOSTIC MATRIX 79
DRIVING THE CHANGE PROCESS 80
OVERCOMING RESISTANCE TO CHANGE 81
STUDY GUIDE 85
REVIEW QUESTIONS 85
ONLINE ACTIVITY 86
CASE STUDY: DOWNSIZING THE MAINTENANCE SECTION 86
FURTHER READING 88
5 IMPLEMENTING CHANGE 89
CHANGING THE ORGANIZATIONAL STRUCTURE 92
MEASUREMENT AND CONTROL 97
COMMUNICATION 99
DEALING WITH CONFLICT 100
LEADERSHIP 100
CULTURAL CHANGE 102
EMPOWERMENT AND INVOLVEMENT 107
TEAMWORK - INTER-GROUP DEVELOPMENT AND GOAL SETTING 109
MANAGING PEOPLE THROUGH THE CHANGE 109
ORGANIZATIONAL LEARNING 110
CONTENTS VLL
SUMMARY 114
STUDY GUIDE 115
REVIEW QUESTIONS 115
ACTIVITY 116
DISCUSSION QUESTION 116
CASE STUDY: JACK N WILLS LATEST ACQUISITON 116
ONLINE ACTIVITY 118
FURTHER READING 118
6 HUMAN RESOURCE STRATEGY ARCHITECTURE 119
HRMPRACTICES IN A CHANGED ENVIRONMENT 119
TLIE EMPLOYMENT RELATIONSHIP: MOTIVATION, COMMITMENT AND JOB SECURITY
120
THE HIDDEN COSTS OF DOWNSIZING 121
SUMMARY 126
STUDY GUIDE 128
REVIEW QUESTIONS 128
DISCUSSION QUESTIONS 128
CASE STUDY:TIMBER DESIGN PTY LTD 129
CONSIDER YOUR CURRENT WORKPLACE 130
FURTHER READING 130
1 JOB DESIGN AND FORECASTING 131
JOB ANALYSIS VERSUS IVORK ANALYSIS 131
CRITICISMS OF TRADITIONAL JOB ANALYSIS 132
WORK ANALYSIS 133
SOURCES OF DATA 134
METHODS OF DATA COLLECTION 134
TYPES OF DATA 135
LEVEL OF ANALYSIS 136
HUMAN RESOURCE PLANNING AND FORECASTING 137
HRM FORECASTING 139
METHODS OF FORECASTING 140
REPLACEMENT AND SUCCESSION PLANNING 143
STUDYGUIDE 144
REVIEW QUESTIONS 144
DISCUSSION QUESTIONS 144
CASE STUDY: BIOMETRICS CONSULTING GROUP 145
EXERCISE: UNDERSTANDING YOUR JOB, ROLE, RESPONSIBILITIES AND OUTCOMES
(JOB ANALYSIS) ~ GUIDELINES 146
JOB DESCRIPTION 147
JOB RESPONSIBILITIES AND DUTIES 147
REPORTING RELATIONSHIPS 147
WORKING CONDITIONS 148
JOB QUALIFICATIONS 148
CONDUCTING A JOB ANALYSIS 148
VLLL CONTENTS
JOB ANALYSIS QUESTIONNAIRE 148
JOB DESCRIPTION 151
DEMAND ANALYSES 152
CASE STUDY: TIME FOR A CHANGE 152
DEMAND FORECASTING 155
FURTHER READING 156
8 RECRUITMENT AND SELECTION 157
ONLINE RECRUITING 160
SELECTION PROCESSES AND ALTERNATIVE PROCEDURES 162
ALTERNATIVE SELECTION PROCEDURES 163
APPLICATION FORMS 163
TESTS 164
REFERENCE CHECKS 165
EMPLOYMENT INTERVIEWS 165
WEAKNESSES IN COMMON INTERVIEWING PRACTICE 166
STUDY GUIDE 167
DISCUSSION QUESTIONS 167
CASE STUDY: CARTER SPORTING GOODS PTY, LTD 167
RECRUITMENT AND PLACEMENT EXERCISE 169
THE SELECTION INTERVIEW 171
FURTHER READING 172
9 PERFORMANCE MANAGEMENT AND PERFORMANCE APPRAISAL 173
STUDY GUIDE 179
REVIEW QUESTIONS 179
CASE STUDY: A CHANGE IN PERFORMANCE 179
EXERCISE: DESIGNING A PERFORMANCE APPRAISAL PROCESS 181
DEVELOPING A TRAINING ORIENTATION IN THE WORKPLACE 181
TRAINING IN THE WORKPLACE 182
FURTHER READING 183
10 REMUNERATION AND REWARDS 184
FEATURES OF DIFFERENT PLANS 186
PLAN DESIGN 187
CONCLUSION 190
STUDY GUIDE 192
REVIEW QUESTIONS 192
CASE STUDY: TROUBLE WITH NEW RECRUITS 192
ETHICAL COMPENSATION DILEMMAS 194
FURTHER READING 196
REFERENCES 197
INDEX * 208
|
| any_adam_object | 1 |
| author | Entrekin, Lanny Scott-Ladd, Brenda D. |
| author_facet | Entrekin, Lanny Scott-Ladd, Brenda D. |
| author_role | aut aut |
| author_sort | Entrekin, Lanny |
| author_variant | l e le b d s l bds bdsl |
| building | Verbundindex |
| bvnumber | BV041419067 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5549 |
| callnumber-raw | HF5549 |
| callnumber-search | HF5549 |
| callnumber-sort | HF 45549 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 340 |
| ctrlnum | (OCoLC)864597259 (DE-599)BVBBV041419067 |
| dewey-full | 658.3 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.3 |
| dewey-search | 658.3 |
| dewey-sort | 3658.3 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1. publ. |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02035nam a2200529 c 4500</leader><controlfield tag="001">BV041419067</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">131115s2014 xxk |||| 00||| eng d</controlfield><datafield tag="010" ind1=" " ind2=" "><subfield code="a">013006158</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780415824040</subfield><subfield code="9">978-0-415-82404-0</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780415824057</subfield><subfield code="9">978-0-415-82405-7</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)864597259</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV041419067</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">xxk</subfield><subfield code="c">GB</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-1050</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HF5549</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.3</subfield><subfield code="2">23</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 340</subfield><subfield code="0">(DE-625)141861:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Entrekin, Lanny</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Human resource management and change</subfield><subfield code="b">a practising manager's guide</subfield><subfield code="c">Lanny Entrekin and Brenda D. Scott-Ladd</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">1. publ.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">London u.a.</subfield><subfield code="b">Routledge</subfield><subfield code="c">2014</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">VIII, 214 S.</subfield><subfield code="c">24 cm</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and index</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Personnel management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Organizational change</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Organizational effectiveness</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Change Management</subfield><subfield code="0">(DE-588)7606306-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Personalentwicklung</subfield><subfield code="0">(DE-588)4121465-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Humanvermögen</subfield><subfield code="0">(DE-588)4240300-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Unternehmen</subfield><subfield code="0">(DE-588)4061963-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Unternehmen</subfield><subfield code="0">(DE-588)4061963-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Change Management</subfield><subfield code="0">(DE-588)7606306-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Humanvermögen</subfield><subfield code="0">(DE-588)4240300-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="3"><subfield code="a">Personalentwicklung</subfield><subfield code="0">(DE-588)4121465-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Scott-Ladd, Brenda D.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Online-Ausgabe</subfield><subfield code="z">978-0-203-68401-6</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">SWB Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026866183&sequence=000003&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-026866183</subfield></datafield></record></collection> |
| id | DE-604.BV041419067 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T00:56:21Z |
| institution | BVB |
| isbn | 9780415824040 9780415824057 |
| language | English |
| lccn | 013006158 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-026866183 |
| oclc_num | 864597259 |
| open_access_boolean | |
| owner | DE-1050 |
| owner_facet | DE-1050 |
| physical | VIII, 214 S. 24 cm |
| publishDate | 2014 |
| publishDateSearch | 2014 |
| publishDateSort | 2014 |
| publisher | Routledge |
| record_format | marc |
| spelling | Entrekin, Lanny Verfasser aut Human resource management and change a practising manager's guide Lanny Entrekin and Brenda D. Scott-Ladd 1. publ. London u.a. Routledge 2014 VIII, 214 S. 24 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Personnel management Organizational change Organizational effectiveness Change Management (DE-588)7606306-9 gnd rswk-swf Personalentwicklung (DE-588)4121465-1 gnd rswk-swf Humanvermögen (DE-588)4240300-5 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Unternehmen (DE-588)4061963-1 s Change Management (DE-588)7606306-9 s Humanvermögen (DE-588)4240300-5 s Personalentwicklung (DE-588)4121465-1 s DE-604 Scott-Ladd, Brenda D. Verfasser aut Erscheint auch als Online-Ausgabe 978-0-203-68401-6 SWB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026866183&sequence=000003&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Entrekin, Lanny Scott-Ladd, Brenda D. Human resource management and change a practising manager's guide Personnel management Organizational change Organizational effectiveness Change Management (DE-588)7606306-9 gnd Personalentwicklung (DE-588)4121465-1 gnd Humanvermögen (DE-588)4240300-5 gnd Unternehmen (DE-588)4061963-1 gnd |
| subject_GND | (DE-588)7606306-9 (DE-588)4121465-1 (DE-588)4240300-5 (DE-588)4061963-1 |
| title | Human resource management and change a practising manager's guide |
| title_auth | Human resource management and change a practising manager's guide |
| title_exact_search | Human resource management and change a practising manager's guide |
| title_full | Human resource management and change a practising manager's guide Lanny Entrekin and Brenda D. Scott-Ladd |
| title_fullStr | Human resource management and change a practising manager's guide Lanny Entrekin and Brenda D. Scott-Ladd |
| title_full_unstemmed | Human resource management and change a practising manager's guide Lanny Entrekin and Brenda D. Scott-Ladd |
| title_short | Human resource management and change |
| title_sort | human resource management and change a practising manager s guide |
| title_sub | a practising manager's guide |
| topic | Personnel management Organizational change Organizational effectiveness Change Management (DE-588)7606306-9 gnd Personalentwicklung (DE-588)4121465-1 gnd Humanvermögen (DE-588)4240300-5 gnd Unternehmen (DE-588)4061963-1 gnd |
| topic_facet | Personnel management Organizational change Organizational effectiveness Change Management Personalentwicklung Humanvermögen Unternehmen |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026866183&sequence=000003&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT entrekinlanny humanresourcemanagementandchangeapractisingmanagersguide AT scottladdbrendad humanresourcemanagementandchangeapractisingmanagersguide |