Management basics for information professionals:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London
Facet Publ.
2013
|
| Ausgabe: | 3. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | 577 S. Ill., graph. Darst. |
Internformat
MARC
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Datensatz im Suchindex
| _version_ | 1804151418856144896 |
|---|---|
| adam_text | Titel: Management basics for information professionals
Autor: Evans, Gayle Edward
Jahr: 2013
CONTENTS
LIST OF ILLUSTRATIONS // xiii
PREFACE // xv
PART I MANAGERIAL ENVIRONMENT
CHAPTER 1. INTRODUCTION // 3
What Is Management? // 6
What Do Managers Do? // 8
Organizational Skill Sets // 10
Management Concepts // 11
Your Future as a Manager // 22
Key Points to Remember // 24
References II 25
Launching Pad II 26
CHAPTER 2. OPERATING ENVIRONMENT // 31
Formal Organizations // 32
Nonprofit Organizations // 34
Environment and the Organization // 36
Environmental Scanning // 39
Forecasting the Environment // 41
Anti-environmental Views // 43
Organizational Culture // 43
People-Friendly Organizations // 45
Key Points to Remember // 47
References II 47
Launching Pad II 49
CHAPTER 3. LEGAL ISSUES AND LIBRARY MANAGEMENT // 51
Establishing a Library // 52
Libraries, Users, Safety, and the Law // 54
Tort Law and Liability // 63
Malpractice and Librarians // 65
Library Services and the Law // 66
User Privacy // 69
Contracts and Licenses // 73
Copyright // 75
Documentation // 78
Key Points to Remember // 79
References II 79
Launching Pad II 81
PART H MANAGERIAL SKILL SETS
CHAPTER 4. THE PLANNING PROCESS // 85
The Nature of Planning // 86
Types of Plans // 88
Scenario Planning // 99
Project Management // 101
Who Should Plan? // 102
Value of Planning // 103
Key Points to Remember // 103
References II 104
Launching Pad II 106
CHAPTER S. POWER, ACCOUNTABILITY,
AND RESPONSIBILITY // 109
Power // 110
Influence // 113
Authority // 114
Accountability // 116
Governance // 117
Responsibility // 119
Status // 120
The Visible and Invisible Organization // 121
Key Points to Remember // 126
References II 126
Launching Pad II 128
CHAPTER 6. DELEGATING // 131
Trust and Delegation // 134
Creating a Structure or Restructuring // 136
Delegation Options // 138
Teams // 143
Committees // 146
Span of Control // 149
Centralization/Decentralization // 150
Learning Organizations // 152
Key Points to Remember // 153
References II 154
Launching Pad II 155
CHAPTER 7. DECISION MAKING // 157
Decision-Making Environment // 158
Types of Decisions // 159
Styles of Decision Making // 161
Rational Decision Making // 163
Problem Solving and Rational Decision Making // 164
Types of Solutions // 166
Decisions and Accountability // 167
Individual and Group Decision-Making Processes // 168
Decision Aids // 170
Key Points to Remember // 174
References II 174
Launching Pad II 175
CHAPTER 8. COMMUNICATING // 179
Picking the Right Channel for Your Message // 179
Communication Process // 181
Organizational Barriers to Communication // 187
Generational Communication Preferences // 187
Communication Needs // 188
Principles of Effective Organizational Communication // 189
Written and Oral Communications // 192
Listening // 197
Other Issues in Communication // 200
Channels, Direction, and Legitimacy of Communication // 202
Key Points to Remember // 204
References // 205
Launching Pad // 205
CHAPTER 9. CHANGING AND INNOVATING // 209
Nature of Change // 210
Change Process Models // 211
Resistance to Change // 217
Implementing Change // 220
Stress and the Organization // 221
Innovation and Libraries // 224
Innovation Techniques // 228
Key Points to Remember // 229
References II 229
Launching Pad II 232
CHAPTER 10. ASSESSMENT,
QUALITY CONTROL, AND OPERATIONS // 235
Assessment and Accountability // 236
Why Analyze Performance? // 237
What Is Quality? // 243
Assessment Tools // 245
User Data Collecting Methods // 253
Quality Control // 254
Key Points to Remember // 258
References II 258
Launching Pad II 260
CHAPTER 11. MARKETING AND ADVOCACY // 263
Why Market Libraries? // 264
What Is Marketing? // 267
Marketing Process // 271
Internal Marketing // 275
Marketing Audit // 276
Branding // 277
Promotion // 278
Public Relations // 281
Advocacy // 284
Key Points to Remember // 286
References // 286
Launching Pad // 288
PART III MANAGING PEOPLE
CHAPTER 12. MOTIVATING // 291
Performance and Motivation // 291
Motivation and Behavior // 293
Content Theories // 295
Process Theories // 298
Reinforcement Theories // 306
Motivating Teams // 311
Public Service Motivation // 312
Key Points to Remember // 313
References II 314
Launching Pad II 315
CHAPTER 13. LEADING // 319
What Is Leadership? // 321
Approaches to Leadership // 322
Functions of Leadership // 325
Developing Leadership Skills // 327
Emotional Intelligence // 328
One-on-One Learning // 330
Do Gender Differences Matter in Leadership? // 331
E-leadership // 332
Key Points to Remember // 337
References // 337
Launching Pad // 339
CHAPTER 14. BUILDING TEAMS // 341
Value of Teams // 343
What Are Teams? // 344
Before You Start Team Building // 345
Creating and Maintaining Teams // 348
Team-Based Libraries // 359
Key Points to Remember // 360
References // 360
Launching Pad // 361
CHAPTER IS. ADDRESSING DIVERSITY // 365
Defining Diversity // 368
How Do You View Cultural Diversity? // 370
Managerial Responsibility // 371
Individual Responsibility // 372
Role of Professional Associations // 372
Planning for Diversity // 373
Library Governance and Diversity // 375
Staffing Issues // 376
Generational Differences // 378
Providing Service to a Diverse Community // 381
Collections and Cultural Diversity // 383
Key Points to Remember // 384
References // 385
Launching Pad // 386
CHAPTER 16. STAFFING // 389
Legal Concerns in Human Resource Management // 390
Determining Staffing Needs // 393
Staffing Process // 395
Recruitment // 399
The New Employee // 405
Developing and Retaining Staff // 407
Performance Appraisal // 408
Corrective Action // 411
Progressive Discipline // 413
Grievances // 414
Unions and Merit Systems // 415
Volunteers // 417
Key Points to Remember // 420
References // All
Launching Pad // 421
PART IV MANAGING THINGS
CHAPTER 17. MANAGING MONEY // 425
Budget as a Control Device // 426
Budget Cycle // 429
Budget Preparation // 430
Defending the Request // 432
Budget Types // 435
Budget Formats // 437
Fund Accounting // 445
Audits and Auditors // 447
Budget Reports // 449
Income Generation // 450
Key Points to Remember // 453
References // 453
Launching Pad // 454
CHAPTER 18. MANAGING TECHNOLOGY // 457
Technology s Role in Library Operations // 458
Staff Background and Training // 460
Technology Planning // 464
Controlling Technology Costs // 466
Technology Issues and Libraries // 468
Cloud Computing // 476
Social Media // 477
Collaboration // 478
Key Points to Remember // 479
References // 480
Launching Pad // 481
CHAPTER 19. MANAGING AND
PLANNING PHYSICAL FACILITIES // 483
Library as Place // 485
Managing the Facility // 488
Emergency and Disaster Management // 495
Sustainability // 499
Planning for New Space // 500
Moving to a New Location // 505
Key Points to Remember // 506
References // 506
Launching Pad // 507
PART V MANAGING YOURSELF
AND YOUR CAREER
CHAPTER 20. ETHICS // 511
Why Ethics Matter // 512
Standards, Values, and Codes // 514
ALA s Code of Ethics // 515
Key Points to Remember // 527
References // 527
Launching Pad // 528
CHAPTER 21. PLANNING YOUR CAREER // 531
Career-Planning Process // 533
Marketing Yourself // 536
Flexible Ways of Working // 538
Career Breaks // 540
The Work/Life Debate // 541
Factors That Contribute to Success // 542
References // 543
Launching Pad // 544
INDEX // 545
|
| any_adam_object | 1 |
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