Danger and opportunity: bridging cultural diversity for competitive advantage
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York, NY [u.a.]
Routledge
2014
|
| Ausgabe: | 1. publ. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis Klappentext |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XXIII, 275 S. graph. Darst. |
| ISBN: | 9780415658065 |
Internformat
MARC
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| 040 | |a DE-604 |b ger |e aacr | ||
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| 100 | 1 | |a Laroche, Lionel |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Danger and opportunity |b bridging cultural diversity for competitive advantage |c Lionel Laroche & Caroline Yang |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a New York, NY [u.a.] |b Routledge |c 2014 | |
| 300 | |a XXIII, 275 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Diversity in the workplace | |
| 650 | 4 | |a Corporate culture | |
| 650 | 4 | |a Management |v Cross-cultural studies | |
| 650 | 4 | |a Organizational behavior |v Cross-cultural studies | |
| 700 | 1 | |a Yang, Caroline |e Verfasser |4 aut | |
| 776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe |z 978-0-203-07529-6 |
| 856 | 4 | 2 | |m Digitalisierung UB Bayreuth - ADAM Catalogue Enrichment |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026225880&sequence=000003&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 856 | 4 | 2 | |m Digitalisierung UB Bayreuth - ADAM Catalogue Enrichment |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026225880&sequence=000004&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA |3 Klappentext |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-026225880 | ||
Datensatz im Suchindex
| _version_ | 1804150706978947072 |
|---|---|
| adam_text | Contents
Ρ
acknowledgements
χπι
Preface
xv
Chapter
1
Introduction
1
Section
1.1:
Key Messages of This Book
1
Section
1.2:
Structure of This Book
5
Section
1.3:
Personality, Culture and Universality
8
Cultural and Universal
9
Cultural and Individual
11
Section
1,4:
Stereotypes and Generalizations
13
Section
1.5:
Visible and Invisible Differences
15
Section
1,6:
People-Systems-Environment Solutions Framework
17
People—Awareness, Skills, Communication
19
Systems—Work Processes and Tools, Performance
Management, Rewards
20
Environment—Leadership, Organization Design, Inclusive Practices
22
Section
1.7:
Business Case for Building Cultural Competence
25
Chapter
2
Cultural Factors and Concepts—Part I
27
Section
2.1:
The Relative Importance of Technical and Soft Skills
28
Immigrant Employees: High Technical but Low Soft Skills
29
Which Is More Important: Soft Skills or Technical Skills?
32
Section
2,2:
Applying the
PSE
Framework to Bridge the Soft Skill Gap
37
People
—
Creating Awareness and Developing Skills
38
VII
viii
· Contents
Systems
—
Driving Behavioral Change through Performance Management
40
Environment
—
Implementing Inclusive Practices
42
Section
2.3:
Cross-Cultura
L
Communication
45
Message Received vs. Message Intended
45
Different Languages Spoken in the Workplace
47
Section
2.4:
Bridging the Gap in Cross-Cultural Communication
50
Building Awareness and Skills for Cross-Cultural Communication
51
Implementing Systems to Improve Communication
57
Creating an Environment for Effective Communication
59
Section
2.5:
Cross-CulturaL Feedback
60
Direct vs. Indirect
60
How Bad Is the Situation?
64
Section
2.6:
Bridging the Gap in Cross-Cultural Feedback
69
People
—
Building Awareness and SkiLls
69
Systems
—
Creating Tools and Training Managers
70
Chapter
3
Cultural Factors and Concepts
—
Part II
73
Section
3.1:
Hierarchy and Impact in the Workplace
74
Hierarchy and Work Relationships
76
Hierarchy and Performance
77
Section
3.2:
Bridging the Hierarchy Gap
79
People
—
Building Awareness and Skills
80
Systems
—
Reinforcing Desired Behavior through Processes
86
Environment
—
Sustaining Organizational Effectiveness
91
Section
3.3:
Individualism and Impact on Teamwork
93
Individualistic vs. Collective Teams
96
Mixed Teams
98
Section
3.4:
Bridging the Individualism Gap
100
People
—
Building Awareness and Skills and Promoting Communication
100
Systems
—
Facilitating Collaboration through Processes
103
Environment
—
Building High Performance Teams
107
Section
3.5:
Risk Tolerance and Impact on Project Management
108
Section
3.6:
Bridging the Risk Tolerance Gap 111
People
—
Building Awareness and Skills and Promoting Communication 111
Systems
—
Converging through Processes
114
Environment
—
leading by Example
115
Section
3.7:
Who Should Adapt to Whom?
116
Chapter
4
Managing a
Multicultural Workforce
121
Section
4.1:
Recruiting and On-Boarding
122
Issues at the
Résumé
Screening Stage:
Generalist
vs. Specialist
122
Issues at the Interview/ Stage: Lack of Fit or Canadian Experience
125
ix · Contents
Bridging the Cultural Gap in the Hiring Process
127
Issues at the On-Boarding Stage: Unwritten Rules and
Soft Skills
131
Bridging the Gap of Unwritten Rules and Soft Skills
135
Section
4.2:
Performing and Performance Management
137
Taking Initiative and Working Independently
137
Coaching to improve Soft Skills
140
Performance Reviews and Challenging Behaviors
149
Bridging the Performance and Behavioral Gap
150
Section
4.3:
Learning and Development
152
What Do Immigrant Employees Want to Learn?
152
Bridging the Learning-Needs Gap
153
Section
4.4:
Succession and Career Planning
154
Promotion Process in Egalitarian and Hierarchical Cultures
154
Bridging the Cultural Gap in Career Management
156
Chapter
5
Wmkin« with
Offshore
Resources
159
Section
5Л:
Forming the Offshore Team
162
Selecting Offshore Resources
162
Establishing Credibility
164
The Bridging Team
167
Section
5.2:
Storming through Initial Challenges
169
Getting Honest Feedback
169
Bridging the Hierarchy and Feedback Gap
170
Section
5.3:
Establishing Team Norms
174
Brainstorming
Effectively with Offshore Resources
174
Changing the Scope of an Offshore Project
177
Bringing an Offshore Technical Expert to North America
179
Section
5.4:
Reaching High Performance
180
Promoting Offshore Resources
180
Retaining Offshore Resources
182
Providing Cross-Cultural Training
184
Continuing the Relationship Building
185
Chatte* 6
Collaborât»*«
mm Joint Venture Partners
189
Section
6.1:
The Impact of Hierarchy, Individualism and Risk Tolerance
190
Who Makes What Decision?
190
How and When Are Decisions Made?
194
Section
6.2:
Forming the JV Team
198
Selecting the Members of
a ŰV
Team
198
Getting to Know Each Other and Building Trust
199
Creating a JV Team Spirit
202
χ
· Contents
Section
6.3:
Resolving Conflict within a JV
205
The American Approach to Conflict Resolution
206
The Canadian Approach to Conflict Resolution
207
Resolving Conflict in a JV Team
208
Section
6Λ:
Managing Time within a JV Team
209
The North American Way of Managing Time
209
The Latin Way of Managing Time
211
Managing Time in a JV
212
Section
6.5:
Making a Multicultural JV Team Gel
214
Giving Feedback to Your JV Counterparts
215
Committing to the JV Culture
215
Chapter
7
Competing in the Global Talent Market
219
Section
7.1:
Talent Acquisition
223
Case Study
#1:
Human Resources Project Manager in China
223
Education, Experience and Cultural Fit
224
Bridging the Education, Experience and Cultural Fit Gap
227
Section
7.2:
Talent Retention
230
Case Study
#2:
Total Rewards Program Design and Communication
230
Aligning with the Corporate Culture and Organization Design
231
Driving Results and Retention through the Rewards System
232
Communicating the Value Proposition
234
Building Relationships with Local Employees
236
Section
7.3:
Talent Development
238
Case Study
#3:
Cultural Clash
238
Bridging the Organization Design Gap
240
Case Study
#4:
Leadership Development Program
241
Bridging the Learning-Needs Gap
243
Case Study
#5:
Benefit Policy
244
Bridging the Decision-Making Gap
245
Section
7.4:
Regulatory Compliance and Relationship with
the Government
247
Case Study
#6:
Overtime Policy
247
Chapter
8
Conclusion
251
Section
8.1:
Are We Converging?
251
Section
8.2:
Cultural Diversity and Inclusion Is a Business
Imperative
252
Section
8.3:
Cultural Diversity and Inclusion as a
Competitive Advantage
253
Looking at the Problem from a Different Angle
254
Finding More Creative Solutions
256
xi · Contents
Section
8.4:
The Inclusion Journey
259
Becoming a Richer Human Being
260
Leading Change and Fostering an Inclusive Culture
262
Ria ornes
269
їмо»
271
HUMAN
RESOURCE
MANAGEMENT
■iderstanding
and working with different cultures is a key success factor of any multinational corporation
or overseas venture. This book
noi
only enhances a reader s cultural awareness, it outlines actions that can
be taken to bndge
cultura
gaps and pave
віє
way ft» the creation of effective programs allowing staff from
different nationalities to work together at an optimal level. It also enhances a reader s ability to assess local
labour markets and identity strategies for success Lionel and Caroline have created an excellent tool for HR
professionals and
senk»
executives to
al
д:л
different cultures with the corporate culture of their organizations.
—
Christine Barwell. ce
Pres
an Resources, Alamos Gold Inc., Toronto, Canada
Laroche
and Yang provide effective and fascinating ways
ίο
handle multicultural business contexts. Their
recommendations
s -gs
are Cased on observing, monitoring and resolving real life cases in the
domain of cultural differences This book w;ii certainly help managers of global companies use cultural
differences as ooportunites to implement outstanding and robust internal and external processes from
ail possible perspectives (communication, reporting, hiring, performance management, development, risk
agement, and more) a-
■ .
create very strong competitive advantages.
—
Philippe
Bastie
Ph D. Gtci ^formation and Grading,
Euler
Hermes Credit Insurance
-ALLIANZ
Group, Parts, France
Promoting and championing
,
g a
successful organization. Lionel and Caroline
provide
a practicat
approach
ίο
integrating smple solutions that foster an inclusive workplace culture. An
insightful tool for leadership and emctovees alike!
—
Albert Elliott e-Pres; Human Resources, Communications and Administration at Total
Exploration
&
Proa. Sanada
book will carry you to the derstanding multicultural environments. The way we
communicate and benave is deeolv
:
η
our cultural background. Understanding cultural differences is
the starting pent of ntegratirg oneself into new culture, or to managing multicultural teams, and Ljonel and
Caroline have captured the essence of cross-cultural
communication
.
Whether you are a seasoned manager
or an employee
(Π
a rnuittcu th<s book gives the essential guidance to understanding cultural
differences and app I d effective teams.
—Andrej
Zdravkovic ,e and Devnent, Germany
Danger
/в
and
Opp:
.
se
word crisis. Ancient Chinese wisdom sees an opportunity
m
danger While
cui
>■
ges
to the workplace, how do we turn these challenges
mto opportunities
D iKvľ-g
on their ex:e^SJve experience working with multicultural and multinational
organizations.
_
arcche and Caroline Yang provide an m-depth analysis of cross-cultural dynamics
m
the
ace and offer practical suggestions at both the individual and organizational levels.
The book analyzes crcss-cu
іи З
era
¡enees
in six areas: the relative importance of technical and soft
í;
cross-cultural CO TOT
ι
oss-cJturai feedback; hierarchy; individualism; and risk tolerance, ¡t
then provides a solutions framevw
ι
encompasses people, systems and environment to bridge the
issues that arise from cultural differences. The analysts and solutions are applied in four business contexts;
aging
e
I
-
-^rce;
competing
m
the global talent market; collaborating with joint venture
>rs;
. .:
:es-
lf you work with coiteac...- -gers employees and customers from diverse cultures, if you are with an
organization thai ha,-
global operations, or if your organization collaborates
ffshOfB
55ÛU
!
ces
from different cultures, then Danger and Opportunity:
з
the book for you.
Lionel
Laroche s
Founder
Caroline Vang
Iturgi Business Solutions, Canada. He consults on the impact of cultural
written two books, and runs regular training programs.
-ofine
Yang
í a
жѕ
consultant at MuitiCulturai Business Solutions. Wrth over
• ■ ■
es.
she has authored
anides
on leadership, teamwork, total
/ards
snö
giocai
h^man resource ooiioes.
Q Routledge
g^^
Tđvior St Frjncii
Croup
www.routledqe.com
an
Informa
ouïmes
ISBN 978-0-415-65806-5
780415
658065і
|
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| id | DE-604.BV041251855 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T00:43:12Z |
| institution | BVB |
| isbn | 9780415658065 |
| language | English |
| lccn | 2013022600 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-026225880 |
| oclc_num | 881713212 |
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| owner | DE-703 DE-739 DE-1050 |
| owner_facet | DE-703 DE-739 DE-1050 |
| physical | XXIII, 275 S. graph. Darst. |
| publishDate | 2014 |
| publishDateSearch | 2014 |
| publishDateSort | 2014 |
| publisher | Routledge |
| record_format | marc |
| spelling | Laroche, Lionel Verfasser aut Danger and opportunity bridging cultural diversity for competitive advantage Lionel Laroche & Caroline Yang 1. publ. New York, NY [u.a.] Routledge 2014 XXIII, 275 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Diversity in the workplace Corporate culture Management Cross-cultural studies Organizational behavior Cross-cultural studies Yang, Caroline Verfasser aut Erscheint auch als Online-Ausgabe 978-0-203-07529-6 Digitalisierung UB Bayreuth - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026225880&sequence=000003&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis Digitalisierung UB Bayreuth - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026225880&sequence=000004&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA Klappentext |
| spellingShingle | Laroche, Lionel Yang, Caroline Danger and opportunity bridging cultural diversity for competitive advantage Diversity in the workplace Corporate culture Management Cross-cultural studies Organizational behavior Cross-cultural studies |
| title | Danger and opportunity bridging cultural diversity for competitive advantage |
| title_auth | Danger and opportunity bridging cultural diversity for competitive advantage |
| title_exact_search | Danger and opportunity bridging cultural diversity for competitive advantage |
| title_full | Danger and opportunity bridging cultural diversity for competitive advantage Lionel Laroche & Caroline Yang |
| title_fullStr | Danger and opportunity bridging cultural diversity for competitive advantage Lionel Laroche & Caroline Yang |
| title_full_unstemmed | Danger and opportunity bridging cultural diversity for competitive advantage Lionel Laroche & Caroline Yang |
| title_short | Danger and opportunity |
| title_sort | danger and opportunity bridging cultural diversity for competitive advantage |
| title_sub | bridging cultural diversity for competitive advantage |
| topic | Diversity in the workplace Corporate culture Management Cross-cultural studies Organizational behavior Cross-cultural studies |
| topic_facet | Diversity in the workplace Corporate culture Management Cross-cultural studies Organizational behavior Cross-cultural studies |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026225880&sequence=000003&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026225880&sequence=000004&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA |
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