Crisis management in the age of social media:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York, NY
Business Expert Press
2013
|
| Ausgabe: | 1st ed |
| Schriftenreihe: | 2013 digital library
Public relations collection |
| Schlagworte: | |
| Online-Zugang: | BSB01 |
| Beschreibung: | Part of: 2013 digital library. - Mode of access: World Wide Web. - System requirements: Adobe Acrobat reader Includes bibliographical references (p. 133-139) and index Social media has fundamentally changed the contract between institutions and their publics. Today, people expect a conversation, not a one-way diatribe. That, combined with the speed of the Internet, changes the game for anticipating, managing and ultimately avoiding a crisis. This book explores the challenges of managing crises in the age of social media |
| Beschreibung: | 1 Online-Ressource (142 S.) |
| ISBN: | 9781606495810 9781606495803 |
Internformat
MARC
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| 082 | 0 | |a 658.4056 |2 23 | |
| 100 | 1 | |a Capozzi, Louis |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Crisis management in the age of social media |c Louis Capozzi and Susan R. Rucci |
| 250 | |a 1st ed | ||
| 264 | 1 | |a New York, NY |b Business Expert Press |c 2013 | |
| 300 | |a 1 Online-Ressource (142 S.) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 490 | 0 | |a 2013 digital library | |
| 490 | 0 | |a Public relations collection | |
| 500 | |a Part of: 2013 digital library. - Mode of access: World Wide Web. - System requirements: Adobe Acrobat reader | ||
| 500 | |a Includes bibliographical references (p. 133-139) and index | ||
| 500 | |a Social media has fundamentally changed the contract between institutions and their publics. Today, people expect a conversation, not a one-way diatribe. That, combined with the speed of the Internet, changes the game for anticipating, managing and ultimately avoiding a crisis. This book explores the challenges of managing crises in the age of social media | ||
| 505 | 0 | |a 1. The age of the instant crisis -- 2. Susan G. Komen's "Race for the headlines" -- 3. #DearNetflix: I am cancelling my subscription! Signed social media -- 4. To tweet or not to tweet? -- 5. Bank of America stands down -- 6. The friendly skies turn ugly -- 7. Racing from the storm -- 8. A less than "progressive" approach -- 9. "Refrigerator gate" in China -- 10. Herding cats, the challenge of controlling employees -- 11. Crisis planning in the conversation age -- Notes -- References -- Index | |
| 650 | 4 | |a crisis management | |
| 650 | 4 | |a crisis communication | |
| 650 | 4 | |a crisis response | |
| 650 | 4 | |a crisis prevention | |
| 650 | 4 | |a social media crisis | |
| 650 | 4 | |a social media | |
| 650 | 4 | |a social media strategy | |
| 650 | 4 | |a stakeholders Facebook | |
| 650 | 4 | |a Twitter | |
| 650 | 4 | |a tweet | |
| 650 | 4 | |a Linkedin | |
| 650 | 4 | |a Instagram | |
| 650 | 4 | |a Tumblr | |
| 650 | 4 | |a YouTube | |
| 650 | 4 | |a public relations | |
| 650 | 4 | |a corporate communication | |
| 650 | 4 | |a reputation management | |
| 650 | 4 | |a risk | |
| 650 | 4 | |a natural disasters | |
| 650 | 4 | |a accidents | |
| 650 | 4 | |a customer complaints | |
| 650 | 4 | |a rumors | |
| 650 | 4 | |a rumor management | |
| 650 | 4 | |a apologies | |
| 650 | 4 | |a Crisis management | |
| 650 | 4 | |a Social media | |
| 700 | 1 | |a Rucci, Susan R. |e Verfasser |4 aut | |
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Datensatz im Suchindex
| _version_ | 1804150697388670976 |
|---|---|
| any_adam_object | |
| author | Capozzi, Louis Rucci, Susan R. |
| author_facet | Capozzi, Louis Rucci, Susan R. |
| author_role | aut aut |
| author_sort | Capozzi, Louis |
| author_variant | l c lc s r r sr srr |
| building | Verbundindex |
| bvnumber | BV041245276 |
| collection | ZDB-38-EBR |
| contents | 1. The age of the instant crisis -- 2. Susan G. Komen's "Race for the headlines" -- 3. #DearNetflix: I am cancelling my subscription! Signed social media -- 4. To tweet or not to tweet? -- 5. Bank of America stands down -- 6. The friendly skies turn ugly -- 7. Racing from the storm -- 8. A less than "progressive" approach -- 9. "Refrigerator gate" in China -- 10. Herding cats, the challenge of controlling employees -- 11. Crisis planning in the conversation age -- Notes -- References -- Index |
| ctrlnum | (ZDB-30-PQE)ebr10738671 (OCoLC)854917592 (DE-599)BVBBV041245276 |
| dewey-full | 658.4056 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4056 |
| dewey-search | 658.4056 |
| dewey-sort | 3658.4056 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1st ed |
| format | Electronic eBook |
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| id | DE-604.BV041245276 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T00:43:02Z |
| institution | BVB |
| isbn | 9781606495810 9781606495803 |
| language | English |
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| physical | 1 Online-Ressource (142 S.) |
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| publishDate | 2013 |
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| publisher | Business Expert Press |
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| spelling | Capozzi, Louis Verfasser aut Crisis management in the age of social media Louis Capozzi and Susan R. Rucci 1st ed New York, NY Business Expert Press 2013 1 Online-Ressource (142 S.) txt rdacontent c rdamedia cr rdacarrier 2013 digital library Public relations collection Part of: 2013 digital library. - Mode of access: World Wide Web. - System requirements: Adobe Acrobat reader Includes bibliographical references (p. 133-139) and index Social media has fundamentally changed the contract between institutions and their publics. Today, people expect a conversation, not a one-way diatribe. That, combined with the speed of the Internet, changes the game for anticipating, managing and ultimately avoiding a crisis. This book explores the challenges of managing crises in the age of social media 1. The age of the instant crisis -- 2. Susan G. Komen's "Race for the headlines" -- 3. #DearNetflix: I am cancelling my subscription! Signed social media -- 4. To tweet or not to tweet? -- 5. Bank of America stands down -- 6. The friendly skies turn ugly -- 7. Racing from the storm -- 8. A less than "progressive" approach -- 9. "Refrigerator gate" in China -- 10. Herding cats, the challenge of controlling employees -- 11. Crisis planning in the conversation age -- Notes -- References -- Index crisis management crisis communication crisis response crisis prevention social media crisis social media social media strategy stakeholders Facebook tweet Tumblr YouTube public relations corporate communication reputation management risk natural disasters accidents customer complaints rumors rumor management apologies Crisis management Social media Rucci, Susan R. Verfasser aut |
| spellingShingle | Capozzi, Louis Rucci, Susan R. Crisis management in the age of social media 1. The age of the instant crisis -- 2. Susan G. Komen's "Race for the headlines" -- 3. #DearNetflix: I am cancelling my subscription! Signed social media -- 4. To tweet or not to tweet? -- 5. Bank of America stands down -- 6. The friendly skies turn ugly -- 7. Racing from the storm -- 8. A less than "progressive" approach -- 9. "Refrigerator gate" in China -- 10. Herding cats, the challenge of controlling employees -- 11. Crisis planning in the conversation age -- Notes -- References -- Index crisis management crisis communication crisis response crisis prevention social media crisis social media social media strategy stakeholders Facebook tweet Tumblr YouTube public relations corporate communication reputation management risk natural disasters accidents customer complaints rumors rumor management apologies Crisis management Social media |
| title | Crisis management in the age of social media |
| title_auth | Crisis management in the age of social media |
| title_exact_search | Crisis management in the age of social media |
| title_full | Crisis management in the age of social media Louis Capozzi and Susan R. Rucci |
| title_fullStr | Crisis management in the age of social media Louis Capozzi and Susan R. Rucci |
| title_full_unstemmed | Crisis management in the age of social media Louis Capozzi and Susan R. Rucci |
| title_short | Crisis management in the age of social media |
| title_sort | crisis management in the age of social media |
| topic | crisis management crisis communication crisis response crisis prevention social media crisis social media social media strategy stakeholders Facebook tweet Tumblr YouTube public relations corporate communication reputation management risk natural disasters accidents customer complaints rumors rumor management apologies Crisis management Social media |
| topic_facet | crisis management crisis communication crisis response crisis prevention social media crisis social media social media strategy stakeholders Facebook tweet Tumblr YouTube public relations corporate communication reputation management risk natural disasters accidents customer complaints rumors rumor management apologies Crisis management Social media |
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