Digital government at work: a social informatics perspective
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Oxford
Oxford Univ. Press
2013
|
| Ausgabe: | 1. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXIV, 208 S. Ill., graph. Darst. |
| ISBN: | 0199557721 9780199557721 |
Internformat
MARC
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| 020 | |a 9780199557721 |c hardback |9 978-0-19-955772-1 | ||
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| 245 | 1 | 0 | |a Digital government at work |b a social informatics perspective |c Ian McLoughlin and Rob Wilson with Mike Martin |
| 250 | |a 1. ed. | ||
| 264 | 1 | |a Oxford |b Oxford Univ. Press |c 2013 | |
| 300 | |a XXIV, 208 S. |b Ill., graph. Darst. | ||
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| 338 | |b nc |2 rdacarrier | ||
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| 700 | 1 | |a Martin, Mike |e Verfasser |4 aut | |
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Datensatz im Suchindex
| _version_ | 1804150486234824704 |
|---|---|
| adam_text | Contents
List of
Tables
xvii
List of Figures
xix
List of Boxes
xxi
Abbreviations
xxiii
Introduction
1
Mrs Cannybody s Dilemma
1
Digital Technology in Public Services
2
The Digital Government Phenomenon
S
Digital Government: A Social Informatics Perspective
8
Research Focus and Book Outline
10
1.
Digital Government and Public Service Innovation
13
Introduction
13
What is Digital Government ?
13
The Transformation Agenda: The UK in
Comparative Perspective
18
Digital Government in Global Perspective
26
The Nature of Innovation in Public Services
27
Conclusion
30
2.
A Social Informatics Perspective
31
Introduction
31
Why a Social Informatics Perspective?
31
The Three Dimensions of Digital Government
33
One-Dimensional Views
33
Two-Dimensional Views
39
Beyond One- and Two-Dimensional Views
42
Three-Dimensional Views
43
Designers and Users
47
Conclusion
50
3.
Integration: Towards the Virtual Agency?
52
Introduction
52
xiii
Contents
The
Virtual
Agency?
53
Intégration and Information Systems
55
The Integration Dilemma in
Public Services
58
Information
Systems and
Care Service Integration
60
Over-Integration and Under-Federalization
66
Conclusion
69
4.
Joining up Children s Services and Health
70
Introduction
70
What is Joined-up Government?
71
Joining up Services for Children
73
Joining up Health Care: e-Health
79
National Databases or Local Publication Spaces?
86
Conclusion
91
5.
Identity, Governance, and the Citizen as Customer
92
Introduction
92
Identity Management, Governance, and Information
92
Smart Cards
98
From Citizens to Consumers : CRM
106
Conclusion 111
6.
On-line on the Front Line: FAME
113
Introduction
113
Street-Level Bureaucrats and Digital Government
113
Digital Local Government in England
118
The National Programme and FAME
120
Enacting FAME
124
Beyond Institutional and Agency Views
128
Conclusion
131
7.
Co-Production and Tele-Care for Older People
132
Introduction
132
Co-Production and Public Service Innovation
132
Tele-Care for OldeT People: Social and Policy Context
134
An Over-Integrated Model of Tele-Care
for Older People?
138
The OLDES Digital Experiment
142
Conclusion
152
8.
Making Digital Government Work
154
Introduction
154
Digital Government and the Rules of Virtuality
154
The Social Informatics Insight
157
The Future Evolution of Digital Government
162
Contents
Mrs
Cannybody s Dilemma
Revisited
167
Conclusion: The Puzzle with no Picture on the Box
170
Methodological Appendix
171
The Projects and Participants
171
Research Design and Methods
173
References
177
Name Index
199
General Index
203
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| institution | BVB |
| isbn | 0199557721 9780199557721 |
| language | English |
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| physical | XXIV, 208 S. Ill., graph. Darst. |
| publishDate | 2013 |
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| spelling | McLoughlin, Ian Verfasser aut Digital government at work a social informatics perspective Ian McLoughlin and Rob Wilson with Mike Martin 1. ed. Oxford Oxford Univ. Press 2013 XXIV, 208 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Soziale Adäquanz (DE-588)4181919-6 gnd rswk-swf E-Government (DE-588)4728387-7 gnd rswk-swf E-Government (DE-588)4728387-7 s Soziale Adäquanz (DE-588)4181919-6 s b DE-604 Wilson, Rob Verfasser (DE-588)1022489445 aut Martin, Mike Verfasser aut Digitalisierung UB Regensburg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026079687&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | McLoughlin, Ian Wilson, Rob Martin, Mike Digital government at work a social informatics perspective Soziale Adäquanz (DE-588)4181919-6 gnd E-Government (DE-588)4728387-7 gnd |
| subject_GND | (DE-588)4181919-6 (DE-588)4728387-7 |
| title | Digital government at work a social informatics perspective |
| title_auth | Digital government at work a social informatics perspective |
| title_exact_search | Digital government at work a social informatics perspective |
| title_full | Digital government at work a social informatics perspective Ian McLoughlin and Rob Wilson with Mike Martin |
| title_fullStr | Digital government at work a social informatics perspective Ian McLoughlin and Rob Wilson with Mike Martin |
| title_full_unstemmed | Digital government at work a social informatics perspective Ian McLoughlin and Rob Wilson with Mike Martin |
| title_short | Digital government at work |
| title_sort | digital government at work a social informatics perspective |
| title_sub | a social informatics perspective |
| topic | Soziale Adäquanz (DE-588)4181919-6 gnd E-Government (DE-588)4728387-7 gnd |
| topic_facet | Soziale Adäquanz E-Government |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026079687&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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