Operations management:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Chichester
Wiley
2013
|
| Ausgabe: | 3. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Literaturangaben |
| Beschreibung: | XVIII, 492 S. Ill., graph. Darst. |
| ISBN: | 9781119978541 |
Internformat
MARC
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|---|---|---|---|
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| 100 | 1 | |a Greasley, Andrew |d 1964- |e Verfasser |0 (DE-588)1095562738 |4 aut | |
| 245 | 1 | 0 | |a Operations management |c Andrew Greasley |
| 250 | |a 3. ed. | ||
| 264 | 1 | |a Chichester |b Wiley |c 2013 | |
| 300 | |a XVIII, 492 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Literaturangaben | ||
| 650 | 4 | |a Production management | |
| 650 | 4 | |a Project management | |
| 650 | 4 | |a Business logistics | |
| 650 | 4 | |a Production management / Examinations / Study guides | |
| 650 | 4 | |a Project management / Examinations / Study guides | |
| 650 | 4 | |a Business logistics / Examinations / Study guides | |
| 650 | 0 | 7 | |a Management |0 (DE-588)4037278-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Operations Management |0 (DE-588)4549167-7 |2 gnd |9 rswk-swf |
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Datensatz im Suchindex
| _version_ | 1804150486115287040 |
|---|---|
| adam_text | CONTENTS
About the Author
xv
Preface
xvi
Acknowledgements
xvi
Content
xvii
A Guide for Students
xvii
Online Resources
xviii
Lecturer Resources
xviii
New for the Third Edition
xviii
PART ONE INTRODUCTION
1
Chapter
1
Introduction
3
Introduction
3
What is operations management7
4
The history of operations management
5
The role of operations management
7
The process view of operations
8
Service operations management
10
The strategic role of operations
14
Technology and operations management
14
Case Studies
1.1
First Bank PLC
15
1.2
Manufacturing s Decline Partly Due to Services Shift
16
1.3
A Student s Perspective
17
Chapter
2
Operations Strategy
22
Introduction
22
What is strategy?
23
Judging the contribution of operations to strategy
25
Measuring the contribution of operations to strategy
27
Operations strategy approaches
33
Operations strategy alignment
36
Operations strategy formulation
37
Operations strategy implementation
45
www.wileyopenpage.com (JQJ
VIII CONTENTS
Case Studies
2.1
Findus
25
2.2
Gecko
30
2.3
Operations Strategy in Action
32
2.4
Texon
35
2.5
Pure Gym
49
PART TWO DESIGN
53
Chapter
3
Process Types
55
Introduction
56
Manufacturing process types
56
Service process types
59
Matching process type with volume and variety
62
Choosing a process type
63
3.1
Ashburlon Products
65
3.2
Democracy Made with Personalised Products
66
3.3
The Mini
68
Chapter
4
Layout Types and Layout Design
71
Introduction
71
Layout types
72
Layout design
80
cast
Studsas
4.1
Line Balancing in a Manufacturing Plant
88
4.2
M&S
91
Chapter
5
Facility Design: Supply, Capacity and Location
96
Introduction
97
Supply network design
97
Long-term capacity planning
102
Facility location
108
Location selection techniques
112
www.wileyopenpage.com
CONTENTS
IX
Case Studies
5.1
loD Advocates Space Hub to Lift Economy
101
5.2
The Supply Chains that Could Bind Unsuspecting Managers
106
5.3
Moving Textile Manufacturing Overseas
112
5.4
Mom-and-Pop Companies Face Struggle for Survival
118
5.5
Coca-Cola
120
Chapter
6
Process Technology
125
Introduction
126
Process technology for materials
126
Process technology for information
130
Process technology for customers
135
Choosing process technology
136
Case
Siuclieţ
6.1
Spencer Davis Engineering
127
6.2
Kennedys
134
6.3
Retail Applications of Transaction Processing Systems by Sainsbury s
138
6.4
RFID American Apparel
139
Chapter
7
Product and Service Design
143
Introduction
144
Developing product and service designs
144
The relationship between product/service design and process design
145
The design process
145
Service design
155
Improving design
157
Case Studies
7.1
Product Development at Fracino
155
7.2
Benugo
157
7.3
Wine-on-the-go
166
Chapter
8
Process Design
170
Introduction
170
Steps in process design
171
Tools for process design
173
www.wileyopenpage.com
CONTENTS
Case Studies
8.1
Why the Bunker Mentality has become a Corporate Liability
182
8.2
Designing a Custody-of-Prisoner Process at a Police Force
184
8.3
FI
Pitstop
188
Chapter
9
Job and Work Design
192
Introduction
193
Behavioural aspects of job design
193
Physical aspects of job design
200
Work study
201
Case Studies
9.1
Innocent
197
9.2
Keep up Motivation Levels through Long Summer Days
198
9.3
Design Space: A more
ergonomie
earphone
201
9.4
Experience Curves
209
9.5
The Creative Space
210
PART THREE MANAGEMENT
215
Chapter
10
Operations Planning and Control
217
Introduction
218
Operations planning
218
Operations control
220
Optimized production technology (OPT)
231
Case Studies
10.1
Workforce Scheduling at a Police Communications Centre
227
10.2
Car Mechanics Ltd
229
10.3
Using Workforce Scheduling to Lower Labour Costs
235
10.4
Ocado
235
Chapter
11
Capacity Management
240
Introduction
241
Measuring demand
241
Measuring capacity
243
www.wileyopenpage.com
CONTENTS
XI
Reconciling
capacity and demand
246
Evaluating alternatives and making a choice
251
Appendix: Forecasting
257
Case Studies
11.1
Lloyds Cameras Cut Time in Queues
256
11.2
Queuing Theory
267
11.3
Clastonbury
269
Chapter
12
Inventory Management
274
Introduction
275
Types of inventory
275
Managing inventory
278
The ABC inventory classification system
280
Inventory models
281
Implementing inventory systems
291
12.1
Pandora: Box is wide open
278
12.2
Retail: Knowing your stock is the key to a busy shop
279
12.3
Vauxhall
292
Chapter
13
Lean Operations
296
Introduction
297
The philosophy of lean operations
297
Lean techniques
302
Lean in service systems
312
Implementing lean operations
314
13.1
Quake Upsets Lean Supply Model
300
13.2
Satair
302
13.3
Goodwin Steel Castings
308
www.wileyopenpage.com
(UJÍ
XII CONTENTS
13.4
How Much Waste is there in the Service Industry?
313
13.5
It Pays to Cut Out Waste but Not to Trim All the Value Away
315
13.6
Harley-Davidson
317
Chapter^ Enterprise Resource Planning
320
Introduction
321
Enterprise resource planning (ERP) systems
321
Customer Relationship Management (CRM) systems
326
Resource planning
327
Materials requirements planning
329
Manufacturing resource planning (MRP II)
334
Distribution requirements planning (DRP)
335
Cise
Studies
14.1
ERP: A
convincing case must be made before investment
325
14.2
The Challenge of Changing Everything at Once
336
14.3
Lambton Clothing Co.
337
Chapter
15
Supply Chain Management
341
Introduction
342
Supply chain design
343
Activities in the supply chain
355
1
л
sr St u
cl
к1*;
15.1
BASF and Aker Kvaerner
351
15.2
Supplier Evaluation at EADS
359
15.3
Chance
&
Hunt
362
15.4
Amazon
-
A Virtual Supply Chain
368
Chapter
16
Project Management
371
Introduction
372
Project management in the organization
372
Project management activities
375
Network analysis
378
www.wileyopenpage.com
CONTENTS XIII
Case Studies
16.1
Project Management: Lessons can be learned from successful delivery
373
16.2
Fast Homes
-
Courtesy of
Préfabrication
390
16.3
The Orbit Tower
391
Chapter
17
Quality
397
Introduction
398
Defining quality
398
Measuring quality
401
Improving quality
404
Methodologies for quality improvement
406
Six Sigma quality
410
Statistical process control
(SPC)
414
Acceptance sampling
425
One
Studios
17.1
Growth with Values
409
17.2
Adventures in Six Sigma: How the Problem-solving Technique Helped Xerox
412
17.3
A Disciple of Japanese Quality Management
431
17.4
Yell
433
17.5
Mouse Bread
434
Chapter
18
Performance Measurement and Improvement
439
Introduction
440
How do we measure performance?
440
Where should we improve performance?
445
How do we improve performance?
447
Case Studies
18.1
Activity-Based Costing at a Police Service
443
18.2
In the Age of the Smart Machine
453
18.3
Managers Disrupt Learning with their Great Ideas
453
18.4
Process Improvement at a UK Police Service
456
18.5
GOSH and
FI
461
Glossary
465
Index
475
www.wileyopenpage.com
|
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| dewey-full | 658.5 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.5 |
| dewey-search | 658.5 |
| dewey-sort | 3658.5 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 3. ed. |
| format | Book |
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| indexdate | 2024-07-10T00:39:41Z |
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| isbn | 9781119978541 |
| language | English |
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| physical | XVIII, 492 S. Ill., graph. Darst. |
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| spelling | Greasley, Andrew 1964- Verfasser (DE-588)1095562738 aut Operations management Andrew Greasley 3. ed. Chichester Wiley 2013 XVIII, 492 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Literaturangaben Production management Project management Business logistics Production management / Examinations / Study guides Project management / Examinations / Study guides Business logistics / Examinations / Study guides Management (DE-588)4037278-9 gnd rswk-swf Operations Management (DE-588)4549167-7 gnd rswk-swf Produktion (DE-588)4047347-8 gnd rswk-swf (DE-588)4123623-3 Lehrbuch gnd-content Operations Management (DE-588)4549167-7 s Produktion (DE-588)4047347-8 s Management (DE-588)4037278-9 s 1\p DE-604 Erscheint auch als Online-Ausgabe 978-1-118-60662-9 Erscheint auch als Online-Ausgabe 978-1-118-60663-6 Erscheint auch als Online-Ausgabe 978-1-118-60667-4 Digitalisierung UB Regensburg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026079607&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Greasley, Andrew 1964- Operations management Production management Project management Business logistics Production management / Examinations / Study guides Project management / Examinations / Study guides Business logistics / Examinations / Study guides Management (DE-588)4037278-9 gnd Operations Management (DE-588)4549167-7 gnd Produktion (DE-588)4047347-8 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4549167-7 (DE-588)4047347-8 (DE-588)4123623-3 |
| title | Operations management |
| title_auth | Operations management |
| title_exact_search | Operations management |
| title_full | Operations management Andrew Greasley |
| title_fullStr | Operations management Andrew Greasley |
| title_full_unstemmed | Operations management Andrew Greasley |
| title_short | Operations management |
| title_sort | operations management |
| topic | Production management Project management Business logistics Production management / Examinations / Study guides Project management / Examinations / Study guides Business logistics / Examinations / Study guides Management (DE-588)4037278-9 gnd Operations Management (DE-588)4549167-7 gnd Produktion (DE-588)4047347-8 gnd |
| topic_facet | Production management Project management Business logistics Production management / Examinations / Study guides Project management / Examinations / Study guides Business logistics / Examinations / Study guides Management Operations Management Produktion Lehrbuch |
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