Communicating for managerial effectiveness: problems, strategies, solutions
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Los Angeles [u.a.]
Sage
2013
|
| Ausgabe: | 5. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIX, 331 S. graph. Darst. |
| ISBN: | 9781412992046 |
Internformat
MARC
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Datensatz im Suchindex
| _version_ | 1804150414796390400 |
|---|---|
| adam_text | Titel: Communicating for managerial effectiveness
Autor: Clampitt, Phillip G
Jahr: 2013
Brief Contents
Foreword xii
Cal Downs
Preface xiv
Introduction xvii
SECTION 1: FOUNDATION 1
Chapter 1: Understanding Communication 3
Chapter 2: Examining Communication Approaches 27
Chapter 3: Scrutinizing Ethical Issues 49
Chapter 4: Imparting the Organizational Culture 77
SECTION 2: COMMUNICATION CHALLENGES 101
Chapter 5: Selecting and Using Communication
Technologies 103
Chapter 6: Managing Data, Information,
Knowledge, and Action 143
Chapter 7: Providing Performance Feedback 177
Chapter 8: Communicating Across Organizational Boundaries 203
Chapter 9: Communicating About Change 231
Chapter 10: Cultivating the Innovative Spirit 265
Chapter 11: Building a World-Class Communication System 289
Glossary 313
Index 321
About the Author 331
Detailed Contents
Foreword xiii
Cal Downs
Preface xiv
Introduction xvii
SECTION 1: FOUNDATION 1
Chapter 1: Understanding Communication 3
Propositions 3
Proposition 1: Communication Can Best Be
Described in Terms of Probabilities 5
Proposition 2: Context Shapes the Probabilities
by Creating Default Assumptions 10
Proposition 3: Context Building Is
a Dynamic Process 12
Proposition 4: The Context May Act Like a Black Hole 13
Proposition 5: Context Construction Is
Uniquely Sensitive to Time Sequencing 14
Proposition 6: There Are Multiple Messages
in Each Communication Event 15
Proposition 7: Content and Context Interact to
Produce Meaning 16
Implications of the Propositions 18
Explore the Employees Context 18
Carefully Manage Employee Expectations 19
Carefully Frame Messages 19
Sculpt the Proper Context 20
Anticipate Possible Interpretation
(and Misinterpretations) of Messages,
Events, and Symbols 21
ße Aware of the Law of Large Numbers 22
Use the Blackout Tactic to Clarify Potentially
Ambiguous Messages 23
Pay Attention to Secondary Messages 23
Recognize the Utility of Credible Sources 23
Conclusion 24
Key Concepts 24
Drill Down Exercises 25
Ancillaries 25
Notes 25
Chapter 2: Examining Communication Approaches 27
The Arrow Approach 28
Judging Effectiveness 30
Explaining Communication Breakdowns 31
Origins 33
Evaluation 34
The Circuit Approach 34
Judging Effectiveness 35
Explaining Communication Breakdowns 35
Origins 36
Evaluation 38
Communication as Dance 39
Communication Is Used for Multiple Purposes 39
Communication Involves the Coordination of Meanings 40
Communication Involves Co-Orientation 41
Communication Is Rule Governed 41
Communicators Develop a Repertoire of Unconscious Skills 42
Communication Can Be Viewed as a Patterned Activity 43
Conclusion 45
Key Concepts 45
Drill Down Exercises 46
Ancillaries 46
Notes 46
Chapter 3: Scrutinizing Ethical Issues 49
Fundamental Assumptions 52
Every Communication Decision Has an Ethical Dimension 52
Communication Ethics Involves Both Motives
and Outcomes 53
Fundamental Ethical Principles Should
Guide Decision Making 53
Ethical Dilemmas 54
Secrecy 54
Dissent 55
Leaks 56
Rumors and Gossip 57
Lies 58
Euphemisms 60
Ambiguity 60
Apologies 60
A Strategie Approach to Corporate Ethics 61
Corporate Culture 64
Organizational Policy 65
Personal Commitments 69
Conclusion 72
Key Concepts 72
Drill Down Exercises 73
Ancillaries 73
Notes 73
Chapter 4: Imparting the Organizational Culture 77
What Is Culture? 80
Does Culture Matter? 81
Culture Affects the Bottom Line 81
Culture Influences How an Organization Analyzes
and Solves Problems 82
Culture Influences How the Company Will Respond to Change 82
Culture Affects Employee Motivation and Customer Satisfaction 83
How Can We Discover the Culture? 84
Examine the Corporate Slogans, Philosophies,
and Value Statements 84
Reflect on the Type of People in the Organization 85
Study Symbols and Hernes 86
How Can We Evaluate the Culture? 87
Does the Organization Seek to Close the Gap
Between the Stated Culture and Actual Culture? 87
Is the Actual Culture Suited for
the Organizational Challenges? 87
Does the Actual Culture Fit
the Employees Beliefs and Values? 88
How Can Leaders Effectively Impart the Culture? 88
Graft Actionable Cultural Statements 89
Appropriately Socialize Employees 90
Develop Symbolic Reminders of the Gore Values 91
Link Values With Specific Behaviors 92
F/Vfer Information Through the Values 93
Teil the Right Stories and Create Opportunities
to Originate Stories 94
Use Rewards as Powerful Reminders 95
Manage Conflict Through the Values, Not the Hierarchy 95
Routinely Evaluate Progress on the Core Values 96
Assist in the Evolution of the Meaning of the Values 96
Conclusion 97
Key Concepts 98
Drill Down Exercises 98
Ancillaries 98
Notes 98
SECTION 2: COMMUNICATION CHALLENGES 101
Chapter 5: Selecting and Using
Communication Technologies 103
The B-C Model: A Deeper Look 106
Attributes 106
Benefits 107
Costs 108
Value 109
How Perspective Shifts Value 110
User Perspective 110
Time Perspective 112
Micro/Macro Perspectives 113
What to Do? 113
Promote a Robust Mind-Set of the Benefits and Costs
of Communication Channels and Technologies 114
Consciously Decide on the Appropriate
Cost-Benefit Trade-Offs 119
Detect and Respond to Patterns That Develop
With Technology Usage 125
Embrace the Promise of Social Media
While Managing Its Risks 130
Conclusion 137
Key Concepts 137
Drill Down Exercises 137
Ancillaries 138
Notes 138
Chapter 6: Managing Data, Information,
Knowledge, and Action 143
The D-l-K-A Model 145
Data = Representations of Reality 146
Information = Data That Provide Relevant
Clues or News 147
Knowledge = The Framework or Schema for
Organizing the Relationships Between
Pieces of Information 147
Action = The Deeds or Decisions Made
Based on Knowledge 148
Variations of the Model 148
The D-l-K Loop 150
TheK-ALoop 151
The l-A Loop 151
Managing the Data-Information Relationship 152
Recognize the Inherent Flaws of All Data and Information 152
Determine What Employees Really Need to Know 153
Analyze Both Quantitative and Qualitative Data 154
Harness the Power of Product-Embedded Information (PEI)
and Just-in-Time Information (MI) 155
Use Imagery to Dramatize Information and
Summarize Complex Data Sets 156
Reduce the Number of Links in the Communication Chain 158
Managing the Information-Knowledge Relationship 160
Evaluate the Credibility of the Evidence 160
Organize the Same Information in Different Ways 162
Identity What You Don t Know 164
Discern the Underlying Patterns 165
Test Models and Theories 166
Managing the Knowledge-Action Relationship 167
Create Strategie Knowledge-Sharing Communities 167
Focus Reports on Actionable Issues 169
Speed Up the Transformation Process,
Even at the Expense of Accuracy 170
Conclusion 171
Key Concepts 171
Drill Down Exercises 171
Ancillaries 172
Notes 172
Chapter 7: Providing Performance Feedback 177
Performance Feedback Principles 178
Everyone, Whether They Acknowledge
It or Not, Has Performance Standards 179
High Performance Standards Foster Employee
Development and Organizational Viability 180
All Employees Receive Feedback About Their Performance 180
The Ideal Feedback System Drives Employees to
Identity, Perform, and Commit to the Evolving
Performance Standards 181
Implementing a Successful Feedback System 181
Do Employees Know Their Job Responsibilities? 182
Do Employees Know the Standards by Which They
Are Being Evaluated? 183
Do Employees Receive Useful Informal Feedback? 184
Do Employees Receive Useful Feedback From
Performance Appraisals? 184
Communicating Performance Feedback 186
TheMethod 187
The Message 190
Conclusion 198
Key Concepts 199
Drill Down Exercises 199
Ancillaries 199
Notes 199
Chapter 8: Communicating Across
Organizational Boundaries 203
The Nature of Boundaries 206
Potential Problems of Boundaries 207
Investment Losses 207
Customer Service Failures 208
Unmotivated Employees 208
Contributing Factors 209
Language Differences 209
Culture 210
Use of Space 213
Structure of Rewards and Punishments 214
The Arithmetic/Geometric Factor 214
What to Do? 216
Select and Train the Right People 216
Implement Error Correction Processes 217
Encourage Activities That Promote Shared
Experiences and Common Goals 219
Integrate Boundary Spanning
Into the Structure of the Organization 222
Promote a Collaborative Communication Style 224
Conclusion 226
Key Concepts 227
Drill Down Exercises 227
Ancillaries 227
Notes 228
Chapter 9: Communicating About Change 231
Approaches to Change 233
Top-Down 234
Bottom-Up 235
Integrative Approach 235
Selecting the Degree of Communication 236
Undercommunicating 236
Overcommunicating 237
Goldilocks Zones 237
Reactions to Change 237
The Iceberg Model 240
Contextual Analysis 244
Audience Analysis 247
Strategie Design 250
Tactical Preparation 255
Conclusion 261
Key Concepts 261
Drill Down Exercises 261
Ancillaries 262
Notes 262
Chapter 10: Cultivating the Innovative Spirit 265
Misconceptions 267
Myth 1: Innovation Is Risky 268
Myth 2: All Innovations Spring From Revolutionary
Big Ideas, Paradigm Shifts, or Grand Schemes 269
Myth 3: Innovation Is Product Focused 270
What Is Innovation? 270
Idea Generation 270
Feasibility Analysis 2 71
Viability Assessment 272
Implementation 272
Implications 273
A Perspective on Success and Failure 275
Potential Success 276
Failure 276
Temporary Success 277
Enduring Success 277
Implications 277
Strategie Traffic Signals 278
Cultivate an Innovative Culture 279
Develop Company Programs, Polices, and
Practices That Foster Innovation 281
Properly Reject Bad Ideas 283
Conclusion 285
Key Concepts 285
Drill Down Exercises 285
Ancillaries 286
Notes 286
Chapter 11: Building a World-Class
Communication System 289
Assess 292
Communication Audits 293
Pulse Process 294
Strategize 295
What Is a Communication Strategy? 297
How Do You Graft a Communication Strategy? 298
What Makes a Communication Strategy Effective? 303
Implement 307
Assess-Strategize-Implement in Action 309
Conclusion 309
Key Concepts 310
Drill Down Exercises 310
Ancillaries 310
Notes 311
Glossary 313
Index 321
About the Author 331
|
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| dewey-ones | 658 - General management |
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| dewey-search | 658.45 |
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| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 5. ed. |
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| spelling | Clampitt, Phillip G. 1954- Verfasser (DE-588)143189034 aut Communicating for managerial effectiveness problems, strategies, solutions Phillip G. Clampitt 5. ed. Los Angeles [u.a.] Sage 2013 XIX, 331 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Kommunikation (DE-588)4031883-7 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Management (DE-588)4037278-9 s Kommunikation (DE-588)4031883-7 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=026028592&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Clampitt, Phillip G. 1954- Communicating for managerial effectiveness problems, strategies, solutions Kommunikation (DE-588)4031883-7 gnd Management (DE-588)4037278-9 gnd |
| subject_GND | (DE-588)4031883-7 (DE-588)4037278-9 |
| title | Communicating for managerial effectiveness problems, strategies, solutions |
| title_auth | Communicating for managerial effectiveness problems, strategies, solutions |
| title_exact_search | Communicating for managerial effectiveness problems, strategies, solutions |
| title_full | Communicating for managerial effectiveness problems, strategies, solutions Phillip G. Clampitt |
| title_fullStr | Communicating for managerial effectiveness problems, strategies, solutions Phillip G. Clampitt |
| title_full_unstemmed | Communicating for managerial effectiveness problems, strategies, solutions Phillip G. Clampitt |
| title_short | Communicating for managerial effectiveness |
| title_sort | communicating for managerial effectiveness problems strategies solutions |
| title_sub | problems, strategies, solutions |
| topic | Kommunikation (DE-588)4031883-7 gnd Management (DE-588)4037278-9 gnd |
| topic_facet | Kommunikation Management |
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