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Management: the new workplace

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Bibliographische Detailangaben
Hauptverfasser:	Daft, Richard L. 1941- (VerfasserIn), Marcic, Dorothy 1949- (VerfasserIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	[Mason, Ohio] South-Western Cengage Learning 2013
Ausgabe:	8. ed., internat. ed.
Schlagworte:	Management
Online-Zugang:	Inhaltsverzeichnis
Beschreibung:	XXIX, 706 S. Ill., graph. Darst.
ISBN:	9781111822637 1111822638

Internformat

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Datensatz im Suchindex

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adam_text	Gont Part 1 Introduction to Management 2 1 Managing in Turbulent Times 5 Part 2 The Environment of Management 50 2 Corporate Culture and the Environment 53 3 Managing in a Global Environment 87 4 Ethics and Social Responsibility 125 Part 3 Planning 158 5 Planning and Goal Setting 161 Decision Making 6 197 Part 4 Organizing 230 7 Designing Adaptive Organizations 233 8 Change and Innovation 277 9 Human Resources and Diversity 311 Part 5 Controlling 374 10 Quality and Performance 377 Part 6 Leading 408 11 Dynamics of Behavior in Organizations 411 12 Leadership 453 13 Motivation 493 14 Communication 529 15 Teamwork 565 Cases for Critical Analysis 602 On the Job and Biz Flix Video Cases 621 Appendix A: Small Business Start-ups 652 Glossary 673 Name Index 687 Company Index 693 Subject Index 696 XXI Part 1 Introduction to Management 2 Managing in Turbulent Times 5 Business Blooper Leslie Singer, Inc. 13 Spotlight on Skills What s Your Readiness (or Management7 14 Spotlight on Skills Do You Really Want to Be a Manager? 17 Artisan Ice Cream 19 Spotlight on Skills Contemporary Management Tools 25 Spotlight on Skills Are You a New-Style or an Old-style Manager? 31 Why Innovative Management Matters 6 Hie Definition of Management Я Organizational Performance 10 Management Skills 11 When Skills Fail 11 What Is It 1 лкс to Be a Manager? 13 Making the Leap: Becoming a New Manager 13 · Manager Activities 16 · Manager Roles IS Managing in Small Businesses and Nonprofit Organizations 20 Innovative Management for the New Workplace 21 Turbulent Forces 21 · New Workplace Characteristics 22 • New Management Competencies 23 Innovative Management Thinking for a Changing World 24 Contemporary Management Tools 24 · Managing the Technology-Driven Workplace 24 The Evolution of Management Thinking 26 Management and Organization 27 Classical Perspective 28 Scientific Management 29 · Bureaucratic Organizations 30 · Administrative Principles 32 Humanistic Perspective 33 Early Advocates 33 · Human Relations Movement 34 · Human Resources Perspective 36 · Behavioral Sciences Approach 38 Quantitative Perspective 38 Recent Historical Trends 39 Systems Thinking 39 · Contingency View 41 · Total Quality Management 41 XXIII Contents The Environment of Management 50 ІІ er 2 Business Blooper British Petroleum Oil Spill 55 ■ii· ■ ■ ■•¿¡¡■•t ess S к.;. I í -s (лсаііпу (ìuiiiixì m China !>/ /iippos Shoes (і!) Nülllix /Ή Corporate Culture and the Environment 53 lhe [ .Menial Environment 54 Cenerai Environment Î5 · Disk Environment />1 lhe Oigani/ation- Environment Relationship 63 Ι ,ηνιΐϋηιΐΗΊΐΙιΐί lincei ŕainty h3 · Adapting to the Environment 6 í lhe Internal Environment: Corporate Culture 6H Symbols () ) · Storie* 70 · Heron 70 · Slogans 70 Cérémonies 71 Types ot Culture 71 Adapt libili t Culture 72 · Achievement Culture 72 involvement Culture 7.Í · Consistency Culture ~> Shaping Corporate Culture for Innovative Response 75 ingtht High- Performance Culture 75 · Cultural Leadership 77 er З Business Blooper Aeroflot 95 on Skiils How Well Do You Play The Culture Game? 103 ;..;t;%c;t.5ight ar, Skills Communication Skills Abroad 106 Reality TV Afghanistan 115 Managing in a Global Environment 87 Λ Borderless World 88 (letting Started Internationally 91 Exporting 92 · Outsourcing 92 Hie Changing International Landscape 93 China Inc. 93 · India, the Service Giant 94 Brazil s Growing Clout 94 Ίΐκ· International Business Environment 95 Ilio Economic Environment 97 Economic Development 97 · Resource and Product Markets 97 · Economic Interdependence 97 ilie Legal-Political Environment 100 Ilie Sociocultural Environment 101 Social Values 101 · Communication Differences 105 · Other Cultural Characteristics 107 · Developing Cultural intelligence WS International Trade Alliances 110 (¡Α ΓΓ and the World Trade Organization 110 · European Union 111 · North American Free Prade Agreement (NAFTA) 112 · China-ASEAN Free Trade Area 112 International Issues 113 ¡he Globalization Backlash 113 · Serving the Bottom of the Pyramid 114 er 4 Triodos Bank 131 Spotlight on Ethics How to Challenge the Boss on Ethical Issues 138 Spotlight on Ethics Interface 141 Ethics and Social Responsibility 125 What Is Managerial Ethics? 126 Ethical Management Today 129 Ethical Dilemmas: What Would You Do? 131 Criteria for Ethical Decision Making 133 Manager Ethical Choices 135 What Is Corporate Social Responsibility? 137 Organizational Stakeholders 139 · The Green Movement 141 Business Blooper Countrywide 148 Contents Evaluating Corporate Social Responsibility 142 Managing Company Ethics and Social Responsibility 144 Code of Ethics 145 · Ethical Structures 14b · Whistle-Blowing 147 lhe Business Case tor Kthics and Social Responsibility 148 Part 3 Planning 158 er 5 Spotlight on Skills Is a Tweet Just ¡i I wool? 1/0 Business Blooper Johnson & Johnson 1Л 1 rinity College Squash Team 1 /9 Spotlight on Skills Facebook. Inc. 184 Planning and Goal Setting 161 Overview ol the (¡oal-Sctting and Plai lik OlvaniZtltic/lia/ Planning Process 164 164 (¡oal-Sctting in Organizations 164 MisSlOII /65 · (loil/s tlili/ I /illlS !(>(> Crisis Planning Γι Я Operational Planning 168 Criterii! for Infective (huls I6S Benefits and Limitations of Planning 169 Planning tor a Turbulent Environment 171 Contingency Platmi іщ 172 · Scenario Building 172 Innovative Approaches to Planning 175 Set Stretch Goals for Excellence 175 Thinkinjţ Strategically 176 What Is Strategic Management? 178 Purpose oj Strategy 17 S lhe Strategic Management Process 181 Strategy Formulation Versus Execution 1S1 Formulating Business-Level Strategy 185 Porter s Five Competitive Forces 1S 5 · Competitive Strategies 1S6 Strateg) Execution 187 SWOT Analysis 1S2 er 6 CollegeHumor 203 Spotlight on Skills Mel Kiper and the NFL Draft 207 Spotlight on Skills Motorola 214 Spotlight on Skills Evidence-Based Management 218 Business Blooper J. Crew 219 Decision Making 197 Types of Decisions and Problems 198 Programmed ami Nonprognuinih il Decisions 200 · Facing Certainty and Uncertainty 201 Decision-Making Models 204 lhe ideal, Rational Model 204 - /low Managers Actually Make Decisions 205 · lhe Political Model 20H Decision-Making Steps 210 Recognition oj Decision Requirement 210 · Diagnosis and Analysis oj Causes 211 · Development oj Alternatives 212 · Selection of Desired Alternative 212 · Implementation oj Chosen Alternative 213 * Evaluation and Feedback 214 Personal Decision Framework 215 Why Do Managers Make Bad Decisions? 216 Innovative Group Decision Making 219 Start with Brainstorming 220 · Engage in Rigorous Debate 220 · Avoid Groupthink 221 · Know When to Bail 221 · Act with Speed 221 • Don t Ignore a Crisis 222 Contents Part α Organizing 230 1 er 7 SootUght on Skills How to Delegate MO Business Blooper Renimi! ?4!) Peace Coi ps 24(i Spotlight on Skills Smart IJiili iiicc У53 Designing Adaptive Organizations 233 Organizing the Vertical Structure 234 Work Specialization 2. í 5 · Chilin of Command 2Љ · Spimo/ Mu/niirc/nent 23У · Centralization inulDecentridiziition 242 Departmental]/.. uimi 243 ľrľ/iľii/ I iiihíi jiitil Approach 24^ * Divisional Approach 246 • Matrix Approach 24S · VW//// Approach 250 · lhe Virtual Network Approach 2^1 · Advantages ami Disadvantages oj Each Structure 253 Organizing for I [orizontul Coordination 256 lhe Need for Coordination 257 · Task Forces, Teams, and Project Management 2^Ѕ Factors Shaping Structure 261 Structure Follows Strategy 2(>2 · Structure Fits the Technology 2(іЯ er 8 Spotlight ort Skills West Paw Design 284 Twitter s Jack Dorsey 287 Spotlight on Skills Making Change Stick 297 Business Blooper Flip 300 Change and Innovation 277 Innovation and the Changing Workplace 278 Changing Ihings: New Products and Technologies 280 Exploration 281 · Cooperation 284 Entrepreneurship 288 Changing People and Culture 292 Training and Development 292 · Organization Development 292 Implementing Change 296 Need for Change 296 · Resistance to Change 297 • Force-Field Analysis 299 · Implementation Tactics 300 er 9 Spotlight on Skills What Is Your HR Work Orientation? 319 Business Blooper Walmart 321 Spotlight on Skills Top Interview Blunders; Hint: Don t Bring a Date 330 Spotlight on Skills CNN en Español 342 Google 351 Human Resources and Diversity 311 The Strategic Role of H RM Is to Drive Organizational Performance 312 lhe Strategic Approach 313 · Building Human Capital to Drive Performance 315 The Impact of Federal Legislation on HRM 316 Tlie Changing Nature of Careers 318 The Changing Social Contract 318 · Innovations in HRM 321 Finding the Right People 323 Human Resource Planning 324 Managing Talent 333 Training and Development 333 · Performance Appraisal 335 Maintaining an Effective Workforce 337 Compensation 337 · Benefits 339 · Rightsizing the Organization 339 · Termination 340 The Changing Workplace 341 Diversity in the United States 341 · Diversity on a Global Scale 344 Managing Diversity 346 What Is Diversity? 346 · Dividends of Workplace Diversity 346 Recruiting 324 · Selecting 328 Contents Factors Shaping Personal Bias 348 Préjudice, Discrimination, and Stereotypes 349 · Ethnocentrisni ASO [• actors Лггссгтд Women s Careers 352 (ì/uss Cci/iną AS2 · ()p/~Ou/¡rend ASA · lhe l emide Advantage 3S4 Cultural Compétence 356 Diversity Initiatives aiul Programs 358 Changing Structures ami Policies ASH · Expanding Recruit шеи/ Efforts ASS · Establishing Mentor Relationships AS ) · Accommodating Special Needs AM) * Providing Diversity Skilh Training AdO · Increasing Awareness of Sexual Harassment . >Y> / New Diversity Initiatives 362 Multicultural Teams A(>2 · Employee Network (¡maps A(>2 Part 5 Controlling 374 er 1O Spotlight on Skills Cyberslackers Beware: Big Brother Is Watching 380 Business Blooper Metropark USA Clothing 385 Spotlight on Skills Nick s Pizza & Pub 386 Business Blooper Air India 391 Spotlight on Skills United States Army 393 Inclusive Business 399 Quality and Performance 377 Ihc Meaning of Control 378 CJnosing Standards and Measures ASI · lhe Balanced Scorecard AS! Feedback Control Model 383 Steps of Feedback Control AHA · Application to Budgeting A So Financial Control 388 Financial Statements ASS The Changing Philosophy of Control .390 Hierarchical versus Decentralized Approaches A JO · Open-Hook Management A9A Total Quality Management 396 TQM Techniques 396 · TQM Success Factors 400 Trends in Quality Control 401 International Quality Standards 401 Part 6 Leading 408 er 11 Spotlight on Skills David s Bridal 415 Spotlight on Skills Workplace Bullying and Trauma institute 417 Business Blooper American Apparel 421 Spotlight on Skills Bridging the Personality Gap 428 Eric Krebs 435 Dynamics of Behavior in Organizations 411 Organizational Behavior 412 Attitudes 414 Components of Attitudes 414 · Iligh-Perfonnauce Work Attitudes 416 · Conflicts among Attitudes 41 S Perception 419 Perceptual Selectivity 420 · Perceptual Distortions 420 · Attributions 42 A Personality and Behavior 424 Personality Traits 424 · Attitudes and Behaviors Influenced by Personality 427 ■ Person-Job Fit 432 Emotions 433 Positive and Negative Emotions 4AA Emotional Intelligence 4A4 Contents er 12 Spotlight on Skills Seven or Six I oadorship llahils of SpontjeBol) SqiiamPanls 4!)ii Saturday Night 1 ive 4M Spotlight on Skills Are Yon a Charismatic I eadcr? Alb Business Blooper Spiderman. Turn Off the Dark 480 Learning 437 ¡be Learning Process 437 * Learning Styles 437 Stress and Stress Management 439 Type A anil Type H Behavior 440 · Causes oj Work Stress 440 · innovative Responses to Stress Management 441 Leadership 453 Ilu· Nature ot Leadership 454 Contemporary Leadership 455 Level ^ Leadership -/Vi · Semini Leadership 4S7 · Authentic Leadership 7Í7 ■ (lenderDeferences 460 Krom Management to Leadership 463 Leadership Traits 464 Behavioral Approaches 466 Task versus People 4(>6 · lhe Leadership (¡rid 466 Contingency Approaches 468 lhe Situat iona/ Model oj Leadership 46ti · Fiedlers Contingency theory 469 · Substitutes for leadership 472 Charismatic and Transformational Leadership 473 Charismatic and Visionary Leadership 473 · Transformational versus Transactional Leadership 474 Kollowership 476 ovvlt ; and Influence 478 Position Power 479 · Personal Power 479 · Other Sources of Power 4SI · Interpersonal Influence Tactics 4H2 er 13 Scvngr 503 Business Blooper Digg 507 Spotlight on Skills The Carrot-and-Stick Controversy 512 Spotlight on Skills Morrison Management Specialists 520 Motivation 493 The Concept of Motivation 494 Content Perspectives on Motivation 497 lhe Hierarchy of Needs 497 ■ ERG Ћеогу 49S · A Two-Factor Approach to Motivation 500 · Acquired Needs 502 Process Perspectives on Motivation 504 Goal Setting 504 · Equity Ћеогу 505 · Expectancy Ibeory 50b Reinforcement Perspective on Motivation 508 Social Learning Theory 511 Job Design for Motivation 513 Job Enrichment 514 · Job Characteristics Model 514 Innovative Ideas for Motivating 516 Empowering People to Meet Higher Needs 517 · Giving Meaning to Work Through Engagement 518 Spotlight on Skills Breaking Down Language Barriers 535 Spotlight on Skills Pixar and Disney 546 U.S. Air Force 548 Communication 529 Communication Is the Manager s Job 530 What Is Communication? 532 · The Communication Process 533 Communicating among People 534 Communication Channels 535 · Communicating to Persuade and Influence Others 538 · Gender Differences in Communication 538 · Nonverbal Communication 539 · Listening 540 Business Blooper Toyota 553 Spotlight on Skills Zappos.com 554 Spotlight on Ethics Charlie Sheen and CBS 555 Contents Organizational Communication 542 Formal Communication Channels 543 · Team Coinmnnicu/ion Chttnih h 547 Personal Communication Channels 54H Workplace Communication 551 Crisis Communication 551 · Communication Technology 552 Climate of ! rust and Openness 55.Ì Spotlight on Skills How to Run a Great Meeting 5/3 Spotlight on Skills JetBlue 574 Spotlight on Skills Nokia 578 Business Blooper Dell Computer 587 The Strokes 590 Teamwork 565 Why Teams at Work? 566 What is a Team? 568 · ¡he Dilemma of ¡earns 5(>S 1 low to Make Teams Effective 570 Mode/of Team Effectiveness 571 Effective Team Leadership Ï7/ Types of Teams 572 Formal Teams 572 · Self-Directed Tennis 575 Innovative Uses of I cams 576 Virtual Teams 576 · Global Teams 57S Team Characteristics 579 Size 579 · Diversity 5X0 · Member Roles 5H0 Team Processes 581 Stages of Team Development 581 Team Cohesiveness 5S4 • Team Norms 584 Managing Team Conflict 586 Types of Conflict 586 Balancing Conflict and Cooperation 586 · Causes of Conflict 587 · Styles to Handle Conflict 588 · Negotiation 590 Work Team Effectiveness 593 Productive Output 593 · Satisfaction of Members 593 • Capacity to Adapt and Learn 593 Cases for Critical Analysis 602 On the Job and Biz Flix Video Cases 621 Appendix A: Small Business Start-ups 652 Glossary 673 Name Index 687 Company Index 693 Subject Index 696
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author	Daft, Richard L. 1941- Marcic, Dorothy 1949-
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spelling	Daft, Richard L. 1941- Verfasser (DE-588)134277511 aut Management the new workplace Richard L. Daft ; Dorothy Marcic 8. ed., internat. ed. [Mason, Ohio] South-Western Cengage Learning 2013 XXIX, 706 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Management (DE-588)4037278-9 gnd rswk-swf Management (DE-588)4037278-9 s DE-604 Marcic, Dorothy 1949- Verfasser (DE-588)171174658 aut Digitalisierung UB Bamberg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025975653&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
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title	Management the new workplace
title_auth	Management the new workplace
title_exact_search	Management the new workplace
title_full	Management the new workplace Richard L. Daft ; Dorothy Marcic
title_fullStr	Management the new workplace Richard L. Daft ; Dorothy Marcic
title_full_unstemmed	Management the new workplace Richard L. Daft ; Dorothy Marcic
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topic	Management (DE-588)4037278-9 gnd
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