APA-Zitierstil (7. Ausg.)

Brock, D. (2009). Aftersales management: Creating a successful aftersales strategy to reduce costs, improve customer service and increase sales (1. publ.). Kogan Page.

Chicago-Zitierstil (17. Ausg.)

Brock, David. Aftersales Management: Creating a Successful Aftersales Strategy to Reduce Costs, Improve Customer Service and Increase Sales. 1. publ. London [u.a.]: Kogan Page, 2009.

MLA-Zitierstil (9. Ausg.)

Brock, David. Aftersales Management: Creating a Successful Aftersales Strategy to Reduce Costs, Improve Customer Service and Increase Sales. 1. publ. Kogan Page, 2009.