Organizational learning: creating, retaining and transferring knowledge
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York ; Heidelberg ; Dordrecht ; London
Springer
[2013]
|
| Ausgabe: | Second edition |
| Schlagworte: | |
| Online-Zugang: | Klappentext Inhaltsverzeichnis |
| Beschreibung: | x, 217 Seiten Illustrationen, Diagramme |
| ISBN: | 1461452503 9781461452508 |
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| adam_text | Linda Argote
Organizational Learning
Creating, Retaining and Transferring Knowledge, 2nd Edition
Why do some organizations learn at faster rates than others? Why do organizations
“forget”? Could productivity gains acquired in one part of an organization be trans-
ferred to another? These are among the questions addressed in Organizational Learning:
Creating, Retaining and Transferring Knowledge. Since its original publication in 1999,
this book has set the standard for research and analysis in the field. This fully updated
and expanded edition showcases the most current research and insights, featuring a
new chapter that provides a theoretical framework for analyzing organizational learning
and presents evidence about how the organizational context affects learning processes
and outcomes.
Drawing from a wide array of studies across the spectrum of management, economics,
sociology, and psychology, Organizational Learning explores the dynamics of learning
curves in organizations, with particular emphasis on how individuals and groups gener-
ate, share, reinforce, and sometimes forget knowledge. With an increased emphasis on
service organizations, including healthcare, Linda Argote demonstrates that organiza-
tions vary dramatically in the rates at which they learn—with profound implications
for productivity, performance, and managerial and strategic decision making.
Contents
1 Organizational Learning Curves: An Overview........................ 1
1.1 Introduction...................................................... 1
1.2 Historical Overview............................................... 3
1.3 Recent Research Trends............................................ 6
1.3.1 Expanded Set of Outcomes................................... 6
1.3.2 Understanding Productivity Differences..................... 7
1.3.3 Organizational Forgetting.................................. 8
1.3.4 Knowledge Transfer......................................... 8
1.4 Measuring Knowledge and Assessing Learning....................... 10
1.5 Organizations Vary in Their Learning Rates....................... 15
1.6 Sources of Variation in Learning Rates........................... 18
1.6.1 Levels of Analysis........................................ 20
1.7 Theoretical Models of Organizational Learning.................... 21
1.8 Learning Curve Applications...................................... 22
1.9 Conclusion..................................................... 23
References......................................................... 24
2 Organization Learning: A Theoretical Framework..................... 31
2.1 Introduction................................................... 31
2.2 Organizational Learning Defined.................................. 31
2.3 A Theoretical Framework.......................................... 32
2.4 Organizational Experience........................................ 35
2.4.1 Direct Versus Indirect Experience......................... 35
2.4.2 Novelty of Experience..................................... 36
2.4.3 Success Versus Failure Experience......................... 36
2.4.4 Ambiguity of Experience................................... 37
2.4.5 Spatial Location of Experience............................ 37
2.4.6 Timing of Experience...................................... 38
2.4.7 Rareness of Experience.................................... 38
vii
Contents
viii
2.4.8 Simulation of Experience................................. 39
2.4.9 Heterogeneity of Experience.............................. 39
2.4.10 Pace of Experience....................................... 40
2.5 The Organizational Context..................................... 40
2.5.1 Specialist Versus Generalist Organizations............... 41
2.5.2 Organizational Culture................................... 41
2.5.3 Organizational Structure................................. 41
2.5.4 Performance Feedback..................................... 42
2.5.5 Training................................................. 42
2.5.6 Absorptive Capacity...................................... 43
2.5.7 Aspiration Levels........................................ 43
2.5.8 Slack Resources ......................................... 44
2.5.9 Power and Status...................................... 44
2.5.10 Social I^etworks........................................ 44
2.5.11 Member Diversity and Stability......................... 45
2.5.12 Tools................................................. 45
2.6 Organizational Learning Processes.............................. 46
2.6.1 Mindfulness of Organizational Learning Processes......... 47
2.6.2 Distribution of Organizational Learning Processes........ 48
2.6.3 Improvisation of Organizational Learning Processes.... 48
2.7 Knowledge........................................................ 48
2.8 Conclusion..................................................... 49
References............................................................. 49
3 Organizational Forgetting............................................. 57
3.1 Introduction................................................... 57
3.2 Knowledge Depreciation......................................... 57
3.3 A Case Example................................................... 59
3.4 Empirical Evidence............................................. 62
3.4.1 The Shipyard Study..................................... 62
3.4.2 The Automotive Study..................................... 73
3.4.3 The Franchise Study...................................... 77
3.4.4 Other Analyses of Depreciation......................... 78
3.5 Depreciation Rates Vary.......................................... 78
3.6 Implications for Practice........................................ 79
3.7 Conclusion....................................................... 80
References............................................................. 81
4 Organizational Memory................................................. 85
4.1 Introduction..................................................... 85
4.2 Sources of Productivity Gains.................................... 85
4.2.1 Increased Individual Proficiency......................... 86
4.2.2 Modifications in Technology.............................. 87
4.2.3 Elaborations in Structure and Routines................... 88
Contents ix
4.3 Repositories of Organizational Knowledge........................... 89
4.3.1 Knowledge Embedded in Individual Members............... 91
4.3.2 Knowledge Embedded in Organizations........................ 96
4.4 Consequences of Where Knowledge Is Embedded..................... 102
4.4.1 Knowledge Embedded in Individual Members.................. 103
4.4.2 Knowledge Embedded in Tools
and the Tool—Tool Network................................. 105
4.4.3 Knowledge Embedded in the Task—Task Network .............. 106
4.4.4 Knowledge Embedded in the Member-Task Network.......... 107
4.5 Conclusion........................................................ 108
References............................................................. 108
5 Micro Foundation of Organizational Learning: Group Learning......... 115
5.1 Introduction.................................................. 115
5.2 Definitions..................................................... 115
5.3 Why Study Group Learning? ........................................ 117
5.4 Processes of Group Learning ...................................... 118
5.4.1 Sharing Knowledge......................................... 119
5.4.2 Generating New Knowledge.................................. 126
5.4.3 Evaluating Knowledge...................................... 130
5.4.4 Combining Knowledge....................................... 133
5.5 Limits of Group Learning......................................... 136
5.6 Conclusion........................................................ 138
References........................................................... 140
6 Knowledge Transfer in Organizations................................. 147
6.1 Introduction...................................................... 147
6.2 Mechanisms of Knowledge Transfer.................................. 148
6.3 The Franchise Study............................................. 150
6.3.1 Method and Sources of Data................................ 151
6.3.2 Results............................................... 155
6.3.3 Discussion............................................ 160
6.4 Levels of Knowledge Transfer..................................... 162
6.5 Related Research.................................................. 166
6.6 Conditions that Facilitate or Impede Knowledge Transfer.......... 167
6.6.1 Characteristics of the Relationship Among Organizations... 167
6.6.2 Characteristics of the Latent Context of Organizations. 173
6.6.3 Characteristics of the Active Context..................... 174
6.6.4 Characteristics of the Knowledge Transferred.............. 176
6.6.5 Characteristics of the Transfer Process................... 178
6.7 Promoting Knowledge Transfer Across Organizational Units....... 180
6.8 Conclusion...................................................... 182
References............................................................. 183
x Contents
7 Managerial and Strategie Implications and Future Directions.......... 189
7.1 Introduction.................................................... 189
7.2 Relationships Across Levels of Analysis......................... 189
7.2.1 Group and Organizational Learning...................... 189
7.3 Relationships Across Dimensions of Experience................... 193
7.3.1 Direct and Indirect Experience........................... 193
7.3.2 Heterogeneous and Homogeneous Experience................. 194
7.3.3 Timing of Experience................................... 196
7.4 Managerial and Strategic Implications........................... 197
7.4.1 Market Entry............................................. 197
7.4.2 Competitive Advantage.................................... 198
7.4.3 Success of Entrepreneurial Ventures...................... 200
7.4.4 Design of Organizational Experience ..................... 201
7.5 Future Directions............................................... 203
7.6 Conclusion....t............................................... 206
References........................................................... 207
Index.................................................................... 211
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| spelling | Argote, Linda 19XX- Verfasser (DE-588)170824721 aut Organizational learning creating, retaining and transferring knowledge Linda Argote Second edition New York ; Heidelberg ; Dordrecht ; London Springer [2013] © 2013 x, 217 Seiten Illustrationen, Diagramme txt rdacontent n rdamedia nc rdacarrier Wissensmanagement (DE-588)4561842-2 gnd rswk-swf Organisatorisches Lernen (DE-588)4198012-8 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Unternehmen (DE-588)4061963-1 s Wissensmanagement (DE-588)4561842-2 s Organisatorisches Lernen (DE-588)4198012-8 s DE-604 Erscheint auch als Online-Ausgabe 978-1-4614-5251-5 Digitalisierung UB Augsburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025942172&sequence=000003&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Klappentext Digitalisierung UB Augsburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025942172&sequence=000004&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | Organizational learning creating, retaining and transferring knowledge |
| title_auth | Organizational learning creating, retaining and transferring knowledge |
| title_exact_search | Organizational learning creating, retaining and transferring knowledge |
| title_full | Organizational learning creating, retaining and transferring knowledge Linda Argote |
| title_fullStr | Organizational learning creating, retaining and transferring knowledge Linda Argote |
| title_full_unstemmed | Organizational learning creating, retaining and transferring knowledge Linda Argote |
| title_short | Organizational learning |
| title_sort | organizational learning creating retaining and transferring knowledge |
| title_sub | creating, retaining and transferring knowledge |
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