Verfügbarkeit: Operations management for dummies

Operations management for dummies:

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Hauptverfasser:	Anderson, Mary Ann (VerfasserIn), Anderson, Edward J. 1954- (VerfasserIn), Parker, Geoffrey (VerfasserIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	Hoboken Wiley 2013
Schlagworte:	Produktion Operations Management Management
Online-Zugang:	Inhaltsverzeichnis
Beschreibung:	364 S. graph. Darst.
ISBN:	9781118551066

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Datensatz im Suchindex

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adam_text	Titel: Operations management for dummies Autor: Anderson, Mary Ann Jahr: 2013 Table of Contents Introduction................................................................. / About This Book..............................................................................................1 Foolish Assumptions.......................................................................................2 Icons Used in This Book.................................................................................3 Beyond the Book.............................................................................................3 Where to Go from Here...................................................................................4 PartI: Getting Started with Operations Management......5 Chapter 1: Discovering the Fundamentals of Operations Management..................................................7 Defining Operations Management.................................................................7 Getting beyond the smokestack...........................................................8 Seeing the relevance of operations management..............................9 Understanding the Process of Operations.................................................10 Driving the business model................................................................10 Recognizing the diversity of processes............................................11 Managing processes............................................................................12 Handling special situations................................................................15 Meeting the Challenges.................................................................................16 Chapter 2: Defining and Evaluating Processes....................19 Mapping Processes.......................................................................................20 Distinguishing between operations and delays...............................22 Identifying waste..................................................................................22 Developing a process map..................................................................24 Evaluating the Elements of a System..........................................................25 Checking productivity.........................................................................25 Considering capacity...........................................................................26 Clocking cycle time..............................................................................26 Getting a handle on constraints.........................................................27 Talking thruput and takt time............................................................28 Going with the flow time.....................................................................28 Monitoring utilization..........................................................................29 Accounting for variability...................................................................32 Chapter 3: Designing Processes to Meet Goals...................33 Getting Started with Process Improvement...............................................33 Planning Operations......................................................................................34 Considering a serial process..............................................................34 Placing operations in parallel.............................................................35 Improving Processes According to a Goal.................................................37 Reducing customer flow time.............................................................39 Increasing system capacity................................................................40 Balancing the line.................................................................................42 Utilizing flexible resources.................................................................43 Improving a process that has excess capacity................................44 Managing Bottlenecks...................................................................................45 Getting tripped up by overproduction..............................................46 Increasing process capacity...............................................................47 Chapter 4: Dealing with Shared Resources, Batches, and Rework ... 49 Sharing Resources.........................................................................................50 Assigning a resource to more than one operation..........................50 Allocating resources to more than one process..............................51 Batching Parts and Setting Up Operations.................................................52 Working with batches.........................................................................53 Maximizing operation batch size.......................................................54 Optimizing transfer batch size...........................................................56 Optimizing batch size with operation setups..................................59 Managing Process Disruptions....................................................................63 Putting rework back in the process that created it.........................63 Pulling rework out of the main process............................................65 Chapter 5: Designing Your Process to Match Your Product or Service....................................................67 Considering Costs, Standardization, Volume, and Flexibility..................67 Balancing operating costs..................................................................70 Blurring the lines: Making standardized stuff customizable..........74 Improving Face-to-Face and Back-Office Operations................................74 Strengthening the customer interface..............................................75 Improving efficiencies behind the scenes........................................77 Fulfilling Customer Demand: Making to Stock or Making to Order.........78 Making to stock....................................................................................78 Making to order....................................................................................79 A tale of two companies: Making either method work...................80 Designing for X: Designing Products with Operations in Mind...............81 Part II: Managing Variability and Risk.......................83 Chapter 6: Forecasting Demand.................................85 Getting Savvy about Forecasts....................................................................85 Building a Forecast to Predict Demand......................................................87 Recognizing demand variation...........................................................87 Looking to the past to predict the future.........................................88 Lacking data: No problem...................................................................93 Acknowledging the Error of Your Ways.....................................................95 Hunting down the source of your error............................................95 Measuring how inaccurate you are...................................................96 Chapter 7: Planning Capacity...................................99 Considering Capacity..................................................................................100 Matching supply and demand..........................................................101 Timing adjustments just right..........................................................102 Balancing Capacity and Inventory.............................................................103 Producing to match demand............................................................105 Producing at capacity.......................................................................106 Increasing capacity............................................................................107 Addressing Wait Time for Services...........................................................108 Getting the why of waiting................................................................109 Estimating waiting time with queuing theory................................111 Altering customer perceptions........................................................119 Chapter 8: Managing Inventory................................121 Dealing with the Business of Inventory....................................................122 Recognizing inventory s purposes..................................................123 Measuring the true cost of inventory..............................................124 Managing Inventory.....................................................................................125 Continuous review.............................................................................126 Periodic review..................................................................................129 Single period review..........................................................................131 Comparing the options.....................................................................132 Getting Baseline Data on Performance.....................................................132 Assessing the inventory management system...............................132 Evaluating the quality of customer service....................................133 Reducing Inventory without Sacrificing Customer Service....................136 Multitasking inventory: The commonality approach....................137 Holding on: The postponement strategy........................................138 Managing Inventory across the Supply Chain.........................................140 Keeping track of the pipeline inventory.........................................140 Setting service levels with multiple suppliers...............................142 Chapter 9: Planning for Successful Operations..................145 Planning from the Top Down.....................................................................145 Determining corporate strategy......................................................146 Preparing for success........................................................................147 Executing the plan.............................................................................149 Exploring the Components of an Aggregate Plan....................................149 Putting together a plan......................................................................150 Creating the master schedule..........................................................151 Considering Materials.................................................................................152 Gathering information for the system.............................................152 Getting system results.......................................................................154 Taking MRP data to the factory floor..............................................155 Planning for Services...................................................................................156 Seeing the difference in services.....................................................156 Establishing the service plan...........................................................157 Applying Information to the Entire Organization....................................158 Chapter 10: Managing the Supply Chain........................161 Seeing the Structure of Supply Chains......................................................162 Getting through the tiers..................................................................163 Linking in support services..............................................................163 Aligning the Supply Chain with Business Strategy..................................164 Defining product demand.................................................................165 Choosing the right supply chain strategy......................................165 Exploring the BuIIwhip Effect.....................................................................167 Finding the bullwhip triggers...........................................................169 Dodging the bullwhip........................................................................171 Improving Supply Chain Management......................................................173 Communicating better......................................................................174 Outsourcing inventory management...............................................174 Simplifying the chain by consolidating shipments........................175 Part III: Improving Operations................................... 177 Chapter 11: Becoming Lean...................................179 Evolving to Lean..........................................................................................179 Mastering the craft............................................................................180 Producing in mass.............................................................................181 Trimming the Fat.........................................................................................184 Eliminating the waste........................................................................184 Involving everyone............................................................................185 Leveling production..........................................................................185 Embracing your supplier..................................................................187 Focusing on quality...........................................................................188 Implementing continuous improvement........................................189 Producing Just in Time...............................................................................190 Knowing when to work......................................................................190 Differentiating the customer interface............................................192 Implementing pull..............................................................................193 Knowing when to JIT.........................................................................194 Seeking the Silver Bullet.............................................................................195 Chapter 12: Managing Quality.................................197 Deciding What Matters...............................................................................197 Recognizing the Value of Quality...............................................................200 Assessing the cost of failure.............................................................200 Detecting defects...............................................................................201 Getting the perks of high quality.....................................................202 Preventing defects in the first place................................................202 Addressing Quality......................................................................................203 Considering the customer................................................................204 Getting all hands on deck.................................................................204 Sticking to the improvement effort..................................................204 Designing for Quality...................................................................................206 Starting with the end in mind...........................................................206 Cascading to production...................................................................208 Measuring Quality.......................................................................................209 Understanding variation...................................................................210 Measuring goodness of a process................................................211 Controlling processes.......................................................................213 Chapter 13: Creating a Quality Organization.................... .221 Reaching Beyond Traditional Improvement Programs..........................221 Multiplying failures............................................................................222 Raising the bar...................................................................................224 Varying skill levels.............................................................................224 Adding to the Tool Box...............................................................................225 Defining the problem.........................................................................226 Measuring the process......................................................................227 Analyzing the problem......................................................................227 Implementing a solution...................................................................233 Maintaining the gain..........................................................................234 Overcoming Obstacles................................................................................236 Failing to focus...................................................................................236 Prioritizing into paralysis.................................................................236 Avoiding the lure of magical solutions............................................237 Lacking employee involvement........................................................237 Knowing what to do...........................................................................237 Learning from the experience..........................................................238 Calling it a program...........................................................................238 Giving up.............................................................................................238 Part IV: Managing Projects.......................................239 Chapter 14: Using Communication and Leadership Skills When Managing Projects.....................................241 Defining Success..........................................................................................242 Prioritizing criteria............................................................................242 Seeing the interaction of factors......................................................243 Figuring Out Why Projects Fail..................................................................244 Laying Out the Project Management Life Cycle.......................................246 Detailing the phases of the cycle.....................................................246 Deciding to go or not to go...............................................................248 Documenting the project..................................................................250 Leading a Project.........................................................................................250 Developing a project proposal with a team...................................250 Communicating with stakeholders..................................................251 Keeping stakeholders in the loop....................................................253 Managing the team............................................................................253 Chapter 15: Estimating and Scheduling Projects.................255 Estimating Time and Cost...........................................................................255 Compiling a list of tasks....................................................................256 Adding up the project costs.............................................................260 Timing: The critical path...................................................................261 Assigning tasks...................................................................................267 Presenting the schedule....................................................................267 Working with Uncertainty..........................................................................268 Estimating with ranges......................................................................268 Using historical data..........................................................................269 Relying on expert knowledge...........................................................274 Putting It All Together.................................................................................275 Avoiding the estimation dance........................................................275 Accelerating the project...................................................................276 Chapter 16: Responding to Risks That Threaten Your Project......277 Tracking Project Progress..........................................................................278 Assessing earned value.....................................................................278 Earning value over time....................................................................280 Monitoring the metrics: Who s responsible?.................................282 Realizing your project s in trouble..................................................283 Planning Ahead with Risk Registers..........................................................285 Knowing what can go wrong............................................................286 Prioritizing risks.................................................................................288 Developing a contingency plan........................................................289 Responding Productively to Risk..............................................................293 Staying productive: Parkinson s law...............................................293 Recovering from delays: Brook s law and Homer s law................293 Delay the project................................................................................295 Sacrificing functionality....................................................................295 Part V: Seating and Globalizing Your Operations.........297 Chapter 17: Considering Outsourcing...........................299 Seeing the Upsides and Downsides of Outsourcing................................299 Benefiting from the pros...................................................................300 Avoiding the cons..............................................................................301 Getting Down to the Basics........................................................................303 Figuring out what to outsource........................................................303 Choosing the right partner...............................................................305 Developing a lasting relationship....................................................306 Integrating the product.....................................................................309 Chapter 18: Scaling Operations throughout the Product Life Cycle...................................................313 Managing Operations Age-Appropriately.................................................313 Swooning Over the Baby............................................................................315 Dealing with low demand..................................................................315 Keeping capacity flexible..................................................................316 Minimizing inventory.........................................................................316 Starting off with high pricing............................................................317 Designing a supply chain for a new product..................................317 Defining a market with no competitors...........................................318 Avoiding failure in incubation..........................................................318 Surviving the Awkward Stage of Quick Growth.......................................319 Adjusting to growing demand..........................................................319 Increasing capacity............................................................................320 Maintaining enough inventory.........................................................320 Slowly decreasing your pricing........................................................321 Growing your supply chain..............................................................321 Distinguishing your product from competitors products...........321 Upping production to meet increased demand.............................322 Getting Comfortable with Market Maturity..............................................322 Staying the course with steady demand.........................................322 Exploiting predictable capacity.......................................................323 Reducing your inventory..................................................................323 Offering competitive pricing............................................................323 Balancing a mature supply chain.....................................................324 Gaining market share over your competitors................................324 Foreseeing the market s decline......................................................324 Preparing for the End..................................................................................324 Adapting to decreasing demand......................................................325 Repurposing capacity........................................................................325 Reducing inventory...........................................................................326 Making the most of lower pricing....................................................326 Consolidating the supply chain.......................................................326 Increasing sales as competitors exit...............................................326 Emerging Anew............................................................................................326 Repositioning......................................................................................326 Making improvements.......................................................................327 Changing the product portfolio.......................................................328 Managing Start-up Operations...................................................................329 Operating on a shoestring................................................................329 Transitioning to growth....................................................................330 Part VI: The Part of Tens...........................................331 Chapter 19: Ten Pivotal Operations Management Developments.. .333 Logistics........................................................................................................333 Division of Labor.........................................................................................334 Interchangeable Parts.................................................................................334 Scientific Management................................................................................334 Mass Production..........................................................................................335 Statistical Quality Control..........................................................................335 Lean Manufacturing.....................................................................................335 Scientific Project Planning..........................................................................336 Electronic Data Interchange.......................................................................336 Supply Chain Management.........................................................................337 Chapter 20: Ten Mistakes That New Operations Managers Make... 339 Beginning an Improvement Journey without a Map...............................339 Running without Metrics............................................................................340 Creating Overly Complex Processes.........................................................340 Missing the Real Bottleneck.......................................................................340 Managing Based on Utilization..................................................................341 Not Standardizing........................................................................................341 Automating Bad Processes.........................................................................341 Misdefining Quality.....................................................................................342 Not Doing Enough Project Planning Upfront...........................................342 Not Focusing on the Customer..................................................................343 Chapter 21: Ten Traits of World-Class Operations................345 Knowing Thyself..........................................................................................345 Possessing Profound Knowledge of the Customer.................................346 Focusing Intensely on Quality....................................................................346 Adapting to Change.....................................................................................347 Getting Better All the Time.........................................................................347 Appreciating Employees.............................................................................347 Paying Constant Attention to Product Offerings.....................................348 Using Relevant Process Metrics................................................................348 Balancing Respect and Expectations for the Supply Chain...................348 Avoiding Unnecessary Complexity...........................................................349 Index.......................................................................351
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author	Anderson, Mary Ann Anderson, Edward J. 1954- Parker, Geoffrey
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dewey-tens	650 - Management and auxiliary services
discipline	Wirtschaftswissenschaften
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title	Operations management for dummies
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title_full	Operations management for dummies by Mary Ann Anderson ; Dr. Edward Anderson and Dr. Geoffrey Parker
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