APA (7th ed.) Citation

Clark, M., & Baker, S. (2004). Business success through service excellence. Elsevier Butterworth-Heinemann.

Chicago Style (17th ed.) Citation

Clark, Moira, and Susan Baker. Business Success Through Service Excellence. Oxford: Elsevier Butterworth-Heinemann, 2004.

MLA (9th ed.) Citation

Clark, Moira, and Susan Baker. Business Success Through Service Excellence. Elsevier Butterworth-Heinemann, 2004.

Warning: These citations may not always be 100% accurate.