Marketing essentials:
Gespeichert in:
Hauptverfasser: | , |
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Format: | Buch |
Sprache: | English |
Veröffentlicht: |
Hampshire
Cengage Learning
2013
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Ausgabe: | 2. ed. |
Schlagworte: | |
Online-Zugang: | Inhaltsverzeichnis |
Beschreibung: | XV, 521 S. Ill., graph. Darst. |
ISBN: | 9781408073681 |
Internformat
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Datensatz im Suchindex
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adam_text | IMAGE 1
CONTENTS
NOTE EACH CHAPTER CONTAINS A SUMMARY, KEY LINKS, A LIST OF IMPORTANT
TERMS, DISCUSSION AND REVIEW QUESTIONS, RECOMMENDED READINGS, AN
INTERNET EXERCISE AND AN APPLIED MINI-CASE. PREFACE VII ACKNOWLEDGEMENTS
IX ABOUT THE AUTHORS X
WALK THROUGH TOUR XI
PART ONE
MARKETING DEFINED AND MARKETING IN
CONTEXT 1
1 THE MARKETING CONCEPT 8 MARKETING EXPLAINED AND DEFINED 10 THE
DEFINITIONS OF MARKETING EXPLORED 14 THE MARKETING PROCESS 17 THE
IMPORTANCE OF MARKETING 18
TOPICAL INSIGHT IRELAND: MARKETING A COUNTRY 20 THE MARKETING CONCEPT
AND ITS EVOLUTION 21 TOPICAL INSIGHT AN ALTERNATIVE VIEW OF THE SCOPE
FOR MARKETING: SOCIAL MARKETING 25 THE ESSENTIALS OF MARKETING 27 THE
ORGANIZATION OF THIS BOOK 36
CASE STUDY SWEDEN S IKEA MARCHES ON 41
2 MARKETING STRATEGY AND
UNDERSTANDING COMPETITORS 43 MARKETING STRATEGY DEFINED 45
ORGANIZATIONAL MISSION, GOALS AND CORPORATE STRATEGY 49
ORGANIZATIONAL OPPORTUNITIES AND RESOURCES 51 STRATEGIC OBJECTIVES AND
STRATEGIC FOCUS 55 TARGET MARKET STRATEGY AND BRAND POSITIONING 59
COMPETITIVE ADVANTAGE 60
COMPETITIVE POSITIONS AND DIFFERENTIAL ADVANTAGE 61 MARKETING OBJECTIVES
70 MARKETING MIX DECISIONS 70
IMPLEMENTATION AND PERFORMANCE MONITORING 70 CASE STUDY ST ANDREW S
HEALTHCARE: A CHARITY S MARKETING STRATEGY 75 IV
PART TWO
UNDERSTANDING MARKETS 77
3 THE MARKETING ENVIRONMENT 85 EXAMINING AND RESPONDING TO THE MARKETING
ENVIRONMENT 85 POLITICAL FORCES 89 LEGAL FORCES 90
REGULATORY FORCES 92 SOCIETAL FORCES 94 TECHNOLOGICAL FORCES 95
TOPICAL INSIGHT BRANDS AND CONSUMERS EMBRACE FAIRTRADE 97 ECONOMIC AND
COMPETITIVE FORCES 101 THE MICRO MARKETING ENVIRONMENT 110 THE MARKETING
ENVIRONMENT AND STRATEGIC
OPPORTUNITIES 113 CASE STUDY THE WORLD OF RICE: EXTERNAL CHALLENGES FOR
TILDA S MARKETERS 120
4 CONSUMER BUYING BEHAVIOUR 122
TYPES OF CONSUMER BUYING BEHAVIOUR 124 TOPICAL INSIGHT HOW POINT OF SALE
IS CHANGING HOW WE SHOP 125 THE CONSUMER BUYING DECISION
PROCESS 125 PERSONAL FACTORS INFLUENCING THE BUYING DECISION PROCESS 130
PSYCHOLOGICAL FACTORS INFLUENCING THE BUYING
DECISION PROCESS 132 SOCIAL FACTORS INFLUENCING THE BUYING DECISION
PROCESS 139 THE IMPACT OF SOCIAL MEDIA AND CONSUMER-TO-
CONSUMER (C2C) COMMUNICATION 143 BUILDING CUSTOMER RELATIONSHIPS
MARKETING TO ETHNIC CONSUMERS 144 UNDERSTANDING CONSUMER BEHAVIOUR 146
CASE STUDY CRAYOLA PROMOTES COLOURING IN FOR ALL 150
IMAGE 2
CONTENTS
5 BUSINESS MARKETS AND BUSINESS
BUYING BEHAVIOUR 152 TYPES OF BUSINESS MARKET 154 DIMENSIONS OF BUSINESS
BUYING 157 BUSINESS BUYING DECISIONS 164 TOPICAL INSIGHT INSURANCE
BROKERS REFLECT
INFLUENCES ON CLIENTS DECISION-MAKING 172 SELECTION AND ANALYSIS OF
BUSINESS MARKETS 173 MARKETING S VARIATIONS IN BUSINESS
MARKETS 176 CASE STUDY NYNAS: IN THE BLACK AND LEADING 181
6 SEGMENTING MARKETS, TARGETING
AND POSITIONING 183 WHAT ARE MARKETS? 185 WHAT IS MARKET SEGMENTATION?
186 SEGMENTING, TARGETING AND POSITIONING 188
SEGMENTATION VARIABLES 190 MARKETING INSIGHT TARGETING FASHION 192
SEGMENTATION EFFECTIVENESS 201
CRM 202 SEGMENTATION TARGETING STRATEGIES 204 TARGET MARKET
ATTRACTIVENESS AND OPPORTUNITY SELECTION 210
EVALUATING MARKETS AND FORECASTING SALES 212 MARKETING PROGRAMMES 213
POSITIONING 214
CASE STUDY MARRIOTT: GETTING DOWN TO BUSINESS WITH BUSINESS TRAVELLERS
221
7 MARKETING RESEARCH 223
THE IMPORTANCE OF MARKETING RESEARCH 225 THE MARKETING RESEARCH PROCESS
228 STEP 1: LOCATING AND DEFINING PROBLEMS OR RESEARCH ISSUES 229
STEP 2: DESIGNING THE RESEARCH 230 STEP 3: COLLECTING DATA 231 STEP 4:
ANALYZING AND INTERPRETING RESEARCH * FINDINGS 244
STEP 5: REPORTING RESEARCH FINDINGS 244 USING TECHNOLOGY TO IMPROVE
MARKETING INFORMATION GATHERING AND ANALYSIS 245 THE IMPORTANCE OF
ETHICAL MARKETING
RESEARCH 247 CASE STUDY FOCUS GROUP INTERVIEWING: IN-DEPTH VIEWS FROM
GROUP DISCUSSIONS 253
PART THREE
DEVELOPING MARKETING
PROGRAMMES 255
8 PRODUCT DECISIONS 260 WHAT IS A PRODUCT? 262 CLASSIFYING PRODUCTS 262
THE THREE LEVELS OF PRODUCT 266
PRODUCT LINE AND PRODUCT MIX 267 PRODUCT LIFE CYCLES 268 TOPICAL INSIGHT
CRAVE LIFE NOT CIGARETTES 270 WHY SOME PRODUCTS FAIL AND OTHERS
SUCCEED 272 TANGIBLE AND INTANGIBLE PRODUCT CHARACTERISTICS 272 CASE
STUDY HEINEKEN S PORTFOLIO
OF BRANDS 277
9 DEVELOPING PRODUCTS AND
MANAGING PRODUCT PORTFOLIOS 279 ORGANIZING TO MANAGE PRODUCTS 281 NEW
PRODUCT DEVELOPMENT 282 PRODUCT ADOPTION PROCESS 287
PRODUCT LIFE CYCLE MANAGEMENT 289 TOPICAL INSIGHT EBANKING, TELEBANKING,
TEXTS, TV BANKING AND NOW BANKING APPS: WHAT NEXT? 291
TOOLS FOR MANAGING PRODUCT PORTFOLIOS 295 CASE STUDY SELLOTAPE OR
ADHESIVE TAPE?
INCREASING MARKET PENETRATION - A CLASSIC TALE 307
10 THE MARKETING OF SERVICES 309
THE NATURE AND IMPORTANCE OF SERVICES 311 BUILDING CUSTOMER
RELATIONSHIPS PEOPLE S PERFORMANCE IS INCONSISTENT... GOOD LECTURE? 315
CLASSIFICATION OF SERVICES 316 DEVELOPING MARKETING STRATEGIES FOR
SERVICES 318 SERVICE QUALITY 320 BUILDING CUSTOMER RELATIONSHIPS WE RE
COMMITTED TO HELPING YOU: BANKS REMEMBER CUSTOMER SERVICE 322 NON-PROFIT
MARKETING 325 CASE STUDY SOCIAL MARKETING FOR CHARITIES 334
IMAGE 3
VI
CONTENTS
1 1 MARKETING CHANNELS 336
THE NATURE OF MARKETING CHANNELS AND SUPPLY CHAIN MANAGEMENT 338
FUNCTIONS OF MARKETING CHANNELS 340 BUILDING CUSTOMER RELATIONSHIPS
TESCO S
MULTI-CHANNEL APPROACH TO MARKET LEADERSHIP 343 TYPES OF CHANNEL 344
CHANNEL INTEGRATION 348 DIFFERENT LEVELS OF MARKET COVERAGE 350 CHOOSING
DISTRIBUTION CHANNELS 352 BUILDING CUSTOMER RELATIONSHIPS GAMES
WORKSHOP: THE BEST MODEL SOLDIERS IN THE WORLD! 353 BEHAVIOUR OF CHANNEL
MEMBERS 355 LEGAL ISSUES IN CHANNEL MANAGEMENT 358 CASE STUDY FIRST
DIRECT S INNOVATIVE BANKING
CHANNELS 363
12 PRICING 364
THE CHARACTERISTICS AND ROLE OF PRICE 366 PRICE AND NON-PRICE
COMPETITION 367 FACTORS AFFECTING PRICING DECISIONS 369 PRICING FOR
BUSINESS MARKETS 376 STAGES FOR ESTABLISHING PRICES 380 CASE STUDY ORDER
JUST ABOUT ANYTHING FROM
AMAZON AT A REASONABLE PRICE 387
13 AN OVERVIEW OF MARKETING
COMMUNICATIONS 388
THE ROLE OF PROMOTION 390 THE COMMUNICATION PROCESS 391
PROMOTION AND THE PRODUCT ADOPTION PROCESS 395 AIMS OF PROMOTION 398 THE
PROMOTIONAL MIX 399 TOPICAL INSIGHT A WEB PRESENCE: NOW ROUTINE
BEHAVIOUR 400 TOPICAL INSIGHT FACEBOOK CAN BE A MARKETER S BEST FRIEND
404 CASE STUDY HAAGEN-DAZS: DISCOVER
INDULGENCE 414
14 BRANDING AND PACKAGING 415
BRANDING 417 PACKAGING AND LABELLING 434 CASE STUDY 446
PART FOUR
MANAGING MARKETING 447
15 PLANNING AND IMPLEMENTATION 451 MARKETING PLANNING 453 MARKETING
IMPLEMENTATION 464 CONCEPTS RELATED TO MARKETING
IMPLEMENTATION 470 CONTROLLING MARKETING ACTIVITIES 474 METHODS OF
EVALUATING PERFORMANCE 477 CASE STUDY DELL PLANS FOR A NEW FUTURE 487
NOTES 488 GLOSSARY 500 INDEX 516
|
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author | Dibb, Sally Simkin, Lyndon |
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language | English |
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spelling | Dibb, Sally Verfasser aut Marketing essentials Sally Dibb ; Lyndon Simkin 2. ed. Hampshire Cengage Learning 2013 XV, 521 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Marketing (DE-588)4037589-4 gnd rswk-swf Marketing (DE-588)4037589-4 s DE-604 Simkin, Lyndon Verfasser aut SWB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025861994&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
spellingShingle | Dibb, Sally Simkin, Lyndon Marketing essentials Marketing (DE-588)4037589-4 gnd |
subject_GND | (DE-588)4037589-4 |
title | Marketing essentials |
title_auth | Marketing essentials |
title_exact_search | Marketing essentials |
title_full | Marketing essentials Sally Dibb ; Lyndon Simkin |
title_fullStr | Marketing essentials Sally Dibb ; Lyndon Simkin |
title_full_unstemmed | Marketing essentials Sally Dibb ; Lyndon Simkin |
title_short | Marketing essentials |
title_sort | marketing essentials |
topic | Marketing (DE-588)4037589-4 gnd |
topic_facet | Marketing |
url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025861994&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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