Human resource management in the hospitality industry: a guide to best practice
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London [u.a.]
Routledge
2013
|
| Ausgabe: | 9. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XV, 331 S. graph. Darst. |
| ISBN: | 9780415632539 9780415632546 |
Internformat
MARC
| LEADER | 00000nam a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV040881042 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | t | ||
| 008 | 130314s2013 xxkd||| |||| 00||| eng d | ||
| 010 | |a 2012032194 | ||
| 020 | |a 9780415632539 |c hbk : alk. paper |9 978-0-415-63253-9 | ||
| 020 | |a 9780415632546 |c pbk : alk. paper |9 978-0-415-63254-6 | ||
| 035 | |a (OCoLC)835519974 | ||
| 035 | |a (DE-599)BVBBV040881042 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 044 | |a xxk |c GB | ||
| 049 | |a DE-1050 |a DE-M347 | ||
| 050 | 0 | |a TX911.3.P4 | |
| 082 | 0 | |a 647.94068/3 | |
| 084 | |a QQ 946 |0 (DE-625)142011: |2 rvk | ||
| 100 | 1 | |a Boella, Michael J. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Human resource management in the hospitality industry |b a guide to best practice |c Michael J. Boella and Steven Goss-Turner |
| 250 | |a 9. ed. | ||
| 264 | 1 | |a London [u.a.] |b Routledge |c 2013 | |
| 300 | |a XV, 331 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Hospitality industry |x Personnel management | |
| 650 | 0 | 7 | |a Personalentwicklung |0 (DE-588)4121465-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Gastgewerbe |0 (DE-588)4259231-8 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Humanvermögen |0 (DE-588)4240300-5 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Gastgewerbe |0 (DE-588)4259231-8 |D s |
| 689 | 0 | 1 | |a Humanvermögen |0 (DE-588)4240300-5 |D s |
| 689 | 0 | 2 | |a Personalentwicklung |0 (DE-588)4121465-1 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Goss-Turner, Steven |e Verfasser |4 aut | |
| 776 | 0 | 8 | |i Erscheint auch als |n Online-Ausgabe |z 978-0-203-09558-4 |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025860799&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-025860799 | ||
Datensatz im Suchindex
| _version_ | 1804150163947651072 |
|---|---|
| adam_text | Titel: Human resource management in the hospitality industry
Autor: Boella, Michael J
Jahr: 2013
Contents
List of figures vii
About the authors x
Foreword by Philippe Rossiter xi
Foreword by Michael Hirst xii
Preface xiv
Part 1 The hospitality industry HRM context 1
1 Background to the industry s workforce 3
2 Human resource management (HRM) 14
Part 2 Effectively resourcing the hospitality organization 33
3 Job design 35
4 Recruitment 49
5 Selection 63
6 Appointment and induction 79
Part 3 Developing the human resource 89
7 Performance management 91
8 Training 104
9 Management development 117
Part 4 Rewards and remuneration 129
10 Reward systems 131
11 Job evaluation 139
12 Incentives 147
13 Employee benefits 153
Part5 The employment relationship 161
14 Labour turnover and workforce stability 163
15 Employee relations 175
16 Employment law 184
17 Human resource planning and information systems 196
18 Productivity and labour costs 206
Part 6 HRM and hospitality: contemporary issues 215
19 Organizing human resources 217
20 Managing people 229
21 Managing in the international context 244
22 HRM and multi-site hospitality operations 256
23 Employer branding 265
24 Customer care and quality 273
25 Business ethics 279
Appendix 1 The Institute of Hospitality s Hospitality Assured for
Service Excellence in Business 287
Appendix 2 The Institute of Hospitality s Business Continuity Planning
in Hospitality 291
Appendix 3 Extract from the Institute of Hospitality s Code of Conduct 295
Appendix 4 Training 297
Appendix 5 Lux Hotels: a case study in human resource management
in the international context 314
Index 321
|
| any_adam_object | 1 |
| author | Boella, Michael J. Goss-Turner, Steven |
| author_facet | Boella, Michael J. Goss-Turner, Steven |
| author_role | aut aut |
| author_sort | Boella, Michael J. |
| author_variant | m j b mj mjb s g t sgt |
| building | Verbundindex |
| bvnumber | BV040881042 |
| callnumber-first | T - Technology |
| callnumber-label | TX911 |
| callnumber-raw | TX911.3.P4 |
| callnumber-search | TX911.3.P4 |
| callnumber-sort | TX 3911.3 P4 |
| callnumber-subject | TX - Home Economics |
| classification_rvk | QQ 946 |
| ctrlnum | (OCoLC)835519974 (DE-599)BVBBV040881042 |
| dewey-full | 647.94068/3 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 647 - Management of public households |
| dewey-raw | 647.94068/3 |
| dewey-search | 647.94068/3 |
| dewey-sort | 3647.94068 13 |
| dewey-tens | 640 - Home and family management |
| discipline | Agrar-/Forst-/Ernährungs-/Haushaltswissenschaft / Gartenbau Wirtschaftswissenschaften |
| edition | 9. ed. |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01861nam a2200469zc 4500</leader><controlfield tag="001">BV040881042</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">130314s2013 xxkd||| |||| 00||| eng d</controlfield><datafield tag="010" ind1=" " ind2=" "><subfield code="a">2012032194</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780415632539</subfield><subfield code="c">hbk : alk. paper</subfield><subfield code="9">978-0-415-63253-9</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780415632546</subfield><subfield code="c">pbk : alk. paper</subfield><subfield code="9">978-0-415-63254-6</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)835519974</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV040881042</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">xxk</subfield><subfield code="c">GB</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-1050</subfield><subfield code="a">DE-M347</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">TX911.3.P4</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">647.94068/3</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QQ 946</subfield><subfield code="0">(DE-625)142011:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Boella, Michael J.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Human resource management in the hospitality industry</subfield><subfield code="b">a guide to best practice</subfield><subfield code="c">Michael J. Boella and Steven Goss-Turner</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">9. ed.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">London [u.a.]</subfield><subfield code="b">Routledge</subfield><subfield code="c">2013</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XV, 331 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Hospitality industry</subfield><subfield code="x">Personnel management</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Personalentwicklung</subfield><subfield code="0">(DE-588)4121465-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Gastgewerbe</subfield><subfield code="0">(DE-588)4259231-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Humanvermögen</subfield><subfield code="0">(DE-588)4240300-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Gastgewerbe</subfield><subfield code="0">(DE-588)4259231-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Humanvermögen</subfield><subfield code="0">(DE-588)4240300-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Personalentwicklung</subfield><subfield code="0">(DE-588)4121465-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Goss-Turner, Steven</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Online-Ausgabe</subfield><subfield code="z">978-0-203-09558-4</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025860799&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-025860799</subfield></datafield></record></collection> |
| id | DE-604.BV040881042 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T00:34:34Z |
| institution | BVB |
| isbn | 9780415632539 9780415632546 |
| language | English |
| lccn | 2012032194 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-025860799 |
| oclc_num | 835519974 |
| open_access_boolean | |
| owner | DE-1050 DE-M347 |
| owner_facet | DE-1050 DE-M347 |
| physical | XV, 331 S. graph. Darst. |
| publishDate | 2013 |
| publishDateSearch | 2013 |
| publishDateSort | 2013 |
| publisher | Routledge |
| record_format | marc |
| spelling | Boella, Michael J. Verfasser aut Human resource management in the hospitality industry a guide to best practice Michael J. Boella and Steven Goss-Turner 9. ed. London [u.a.] Routledge 2013 XV, 331 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Hospitality industry Personnel management Personalentwicklung (DE-588)4121465-1 gnd rswk-swf Gastgewerbe (DE-588)4259231-8 gnd rswk-swf Humanvermögen (DE-588)4240300-5 gnd rswk-swf Gastgewerbe (DE-588)4259231-8 s Humanvermögen (DE-588)4240300-5 s Personalentwicklung (DE-588)4121465-1 s DE-604 Goss-Turner, Steven Verfasser aut Erscheint auch als Online-Ausgabe 978-0-203-09558-4 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025860799&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Boella, Michael J. Goss-Turner, Steven Human resource management in the hospitality industry a guide to best practice Hospitality industry Personnel management Personalentwicklung (DE-588)4121465-1 gnd Gastgewerbe (DE-588)4259231-8 gnd Humanvermögen (DE-588)4240300-5 gnd |
| subject_GND | (DE-588)4121465-1 (DE-588)4259231-8 (DE-588)4240300-5 |
| title | Human resource management in the hospitality industry a guide to best practice |
| title_auth | Human resource management in the hospitality industry a guide to best practice |
| title_exact_search | Human resource management in the hospitality industry a guide to best practice |
| title_full | Human resource management in the hospitality industry a guide to best practice Michael J. Boella and Steven Goss-Turner |
| title_fullStr | Human resource management in the hospitality industry a guide to best practice Michael J. Boella and Steven Goss-Turner |
| title_full_unstemmed | Human resource management in the hospitality industry a guide to best practice Michael J. Boella and Steven Goss-Turner |
| title_short | Human resource management in the hospitality industry |
| title_sort | human resource management in the hospitality industry a guide to best practice |
| title_sub | a guide to best practice |
| topic | Hospitality industry Personnel management Personalentwicklung (DE-588)4121465-1 gnd Gastgewerbe (DE-588)4259231-8 gnd Humanvermögen (DE-588)4240300-5 gnd |
| topic_facet | Hospitality industry Personnel management Personalentwicklung Gastgewerbe Humanvermögen |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025860799&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT boellamichaelj humanresourcemanagementinthehospitalityindustryaguidetobestpractice AT gossturnersteven humanresourcemanagementinthehospitalityindustryaguidetobestpractice |