10 steps to successful customer service:
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Alexandria, Va.
ASTD Press
2010
|
| Series: | 10 steps series
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XVIII, 170 S. |
| ISBN: | 9781562865900 1562865900 |
Staff View
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV040880441 | ||
| 003 | DE-604 | ||
| 005 | 20130415 | ||
| 007 | t | ||
| 008 | 130313s2010 |||| 00||| eng d | ||
| 020 | |a 9781562865900 |c (pbk.) £15.95 |9 978-1-56286-590-0 | ||
| 020 | |a 1562865900 |c (pbk.) £15.95 |9 1-56286-590-0 | ||
| 035 | |a (OCoLC)835508529 | ||
| 035 | |a (DE-599)HBZHT016587335 | ||
| 040 | |a DE-604 |b ger | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-M347 | ||
| 082 | 0 | |a 658.812 | |
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 100 | 1 | |a Kamin, Maxine |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a 10 steps to successful customer service |c Maxine Kamin |
| 246 | 1 | 3 | |a Ten steps to successful customer service |
| 246 | 1 | 3 | |a Successful customer service |
| 264 | 1 | |a Alexandria, Va. |b ASTD Press |c 2010 | |
| 300 | |a XVIII, 170 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a 10 steps series | |
| 650 | 0 | 7 | |a Kundenorientierung |0 (DE-588)4316837-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Verbraucherzufriedenheit |0 (DE-588)4129147-5 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Unternehmen |0 (DE-588)4061963-1 |2 gnd |9 rswk-swf |
| 653 | |a Ratgeber | ||
| 653 | |a Mangement | ||
| 653 | |a Kundenbetreuung | ||
| 653 | |a Beratung | ||
| 653 | |a Betriebliche Fortbildung | ||
| 653 | |a Customer services. | ||
| 653 | |a Employees--Training of. | ||
| 655 | 7 | |0 (DE-588)4048476-2 |a Ratgeber |2 gnd-content | |
| 689 | 0 | 0 | |a Unternehmen |0 (DE-588)4061963-1 |D s |
| 689 | 0 | 1 | |a Kundenorientierung |0 (DE-588)4316837-1 |D s |
| 689 | 0 | 2 | |a Verbraucherzufriedenheit |0 (DE-588)4129147-5 |D s |
| 689 | 0 | |5 DE-604 | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025860212&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-025860212 | ||
Record in the Search Index
| _version_ | 1804150163169607680 |
|---|---|
| adam_text | Titel: 10 steps to successful customer service
Autor: Kamin, Maxine
Jahr: 2010
CONTENTS
Preface vii
Acknowledgments xi
Introduction xiii
STEP ONE Identify Service Motivation and Mission 1
STEP TWO Define Great Service for Your Organization 17
STEP THREE Form Great Relationships 29
STEP FOUR Build Trusting Relationships that Last 45
STEP FIVE Use the Law of Attraction-Be Positive 63
STEP SIX Aggressively Solve Problems- 77
the Bigger the Better
STEP SEVEN Recover from Mistakes Gracefully 93
STEP EIGHT Give Customers and Yourself a Break 103
STEP NINE Keep It Cool When Things Get Hot 123
STEP TEN Be Your Own Best Customer 135
Conclusion 147
Appendix A Creating and Supporting a Customer 149
Service Culture
Appendix B Enjoy the Journey: Tool and 153
Worksheet Roundup
References 161
Index 163
About the Author 169
|
| any_adam_object | 1 |
| author | Kamin, Maxine |
| author_facet | Kamin, Maxine |
| author_role | aut |
| author_sort | Kamin, Maxine |
| author_variant | m k mk |
| building | Verbundindex |
| bvnumber | BV040880441 |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)835508529 (DE-599)HBZHT016587335 |
| dewey-full | 658.812 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01899nam a2200517 c 4500</leader><controlfield tag="001">BV040880441</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20130415 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">130313s2010 |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781562865900</subfield><subfield code="c">(pbk.) £15.95</subfield><subfield code="9">978-1-56286-590-0</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1562865900</subfield><subfield code="c">(pbk.) £15.95</subfield><subfield code="9">1-56286-590-0</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)835508529</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)HBZHT016587335</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-M347</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.812</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Kamin, Maxine</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">10 steps to successful customer service</subfield><subfield code="c">Maxine Kamin</subfield></datafield><datafield tag="246" ind1="1" ind2="3"><subfield code="a">Ten steps to successful customer service</subfield></datafield><datafield tag="246" ind1="1" ind2="3"><subfield code="a">Successful customer service</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Alexandria, Va.</subfield><subfield code="b">ASTD Press</subfield><subfield code="c">2010</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XVIII, 170 S.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">10 steps series</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Verbraucherzufriedenheit</subfield><subfield code="0">(DE-588)4129147-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Unternehmen</subfield><subfield code="0">(DE-588)4061963-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Ratgeber</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Mangement</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Kundenbetreuung</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Beratung</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Betriebliche Fortbildung</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Customer services.</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Employees--Training of.</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4048476-2</subfield><subfield code="a">Ratgeber</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Unternehmen</subfield><subfield code="0">(DE-588)4061963-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Verbraucherzufriedenheit</subfield><subfield code="0">(DE-588)4129147-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025860212&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-025860212</subfield></datafield></record></collection> |
| genre | (DE-588)4048476-2 Ratgeber gnd-content |
| genre_facet | Ratgeber |
| id | DE-604.BV040880441 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T00:34:33Z |
| institution | BVB |
| isbn | 9781562865900 1562865900 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-025860212 |
| oclc_num | 835508529 |
| open_access_boolean | |
| owner | DE-M347 |
| owner_facet | DE-M347 |
| physical | XVIII, 170 S. |
| publishDate | 2010 |
| publishDateSearch | 2010 |
| publishDateSort | 2010 |
| publisher | ASTD Press |
| record_format | marc |
| series2 | 10 steps series |
| spelling | Kamin, Maxine Verfasser aut 10 steps to successful customer service Maxine Kamin Ten steps to successful customer service Successful customer service Alexandria, Va. ASTD Press 2010 XVIII, 170 S. txt rdacontent n rdamedia nc rdacarrier 10 steps series Kundenorientierung (DE-588)4316837-1 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Ratgeber Mangement Kundenbetreuung Beratung Betriebliche Fortbildung Customer services. Employees--Training of. (DE-588)4048476-2 Ratgeber gnd-content Unternehmen (DE-588)4061963-1 s Kundenorientierung (DE-588)4316837-1 s Verbraucherzufriedenheit (DE-588)4129147-5 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025860212&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Kamin, Maxine 10 steps to successful customer service Kundenorientierung (DE-588)4316837-1 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd Unternehmen (DE-588)4061963-1 gnd |
| subject_GND | (DE-588)4316837-1 (DE-588)4129147-5 (DE-588)4061963-1 (DE-588)4048476-2 |
| title | 10 steps to successful customer service |
| title_alt | Ten steps to successful customer service Successful customer service |
| title_auth | 10 steps to successful customer service |
| title_exact_search | 10 steps to successful customer service |
| title_full | 10 steps to successful customer service Maxine Kamin |
| title_fullStr | 10 steps to successful customer service Maxine Kamin |
| title_full_unstemmed | 10 steps to successful customer service Maxine Kamin |
| title_short | 10 steps to successful customer service |
| title_sort | 10 steps to successful customer service |
| topic | Kundenorientierung (DE-588)4316837-1 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd Unternehmen (DE-588)4061963-1 gnd |
| topic_facet | Kundenorientierung Verbraucherzufriedenheit Unternehmen Ratgeber |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025860212&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT kaminmaxine 10stepstosuccessfulcustomerservice AT kaminmaxine tenstepstosuccessfulcustomerservice AT kaminmaxine successfulcustomerservice |