10 steps to successful customer service:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Alexandria, Va.
ASTD Press
2010
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| Schriftenreihe: | 10 steps series
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| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XVIII, 170 S. |
| ISBN: | 9781562865900 1562865900 |
Internformat
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Datensatz im Suchindex
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|---|---|
| adam_text | Titel: 10 steps to successful customer service
Autor: Kamin, Maxine
Jahr: 2010
CONTENTS
Preface vii
Acknowledgments xi
Introduction xiii
STEP ONE Identify Service Motivation and Mission 1
STEP TWO Define Great Service for Your Organization 17
STEP THREE Form Great Relationships 29
STEP FOUR Build Trusting Relationships that Last 45
STEP FIVE Use the Law of Attraction-Be Positive 63
STEP SIX Aggressively Solve Problems- 77
the Bigger the Better
STEP SEVEN Recover from Mistakes Gracefully 93
STEP EIGHT Give Customers and Yourself a Break 103
STEP NINE Keep It Cool When Things Get Hot 123
STEP TEN Be Your Own Best Customer 135
Conclusion 147
Appendix A Creating and Supporting a Customer 149
Service Culture
Appendix B Enjoy the Journey: Tool and 153
Worksheet Roundup
References 161
Index 163
About the Author 169
|
| any_adam_object | 1 |
| author | Kamin, Maxine |
| author_facet | Kamin, Maxine |
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| author_sort | Kamin, Maxine |
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| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| spelling | Kamin, Maxine Verfasser aut 10 steps to successful customer service Maxine Kamin Ten steps to successful customer service Successful customer service Alexandria, Va. ASTD Press 2010 XVIII, 170 S. txt rdacontent n rdamedia nc rdacarrier 10 steps series Kundenorientierung (DE-588)4316837-1 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Ratgeber Mangement Kundenbetreuung Beratung Betriebliche Fortbildung Customer services. Employees--Training of. (DE-588)4048476-2 Ratgeber gnd-content Unternehmen (DE-588)4061963-1 s Kundenorientierung (DE-588)4316837-1 s Verbraucherzufriedenheit (DE-588)4129147-5 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025860212&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Kamin, Maxine 10 steps to successful customer service Kundenorientierung (DE-588)4316837-1 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd Unternehmen (DE-588)4061963-1 gnd |
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| title | 10 steps to successful customer service |
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| title_auth | 10 steps to successful customer service |
| title_exact_search | 10 steps to successful customer service |
| title_full | 10 steps to successful customer service Maxine Kamin |
| title_fullStr | 10 steps to successful customer service Maxine Kamin |
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| title_short | 10 steps to successful customer service |
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