Mapping workflows and managing knowledge: capturing formal and tacit knowledge to improve performance
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
[New York, N.Y.] (222 East 46th Street, New York, NY 10017)
Business Expert Press
2012
|
| Ausgabe: | 1st ed |
| Schriftenreihe: | 2012 digital library
Operations and supply chain management collection |
| Schlagworte: | |
| Beschreibung: | Part of: 2012 digital library. - Mode of access: World Wide Web. - System requirements: Adobe Acrobat reader Includes bibliographical references (p. 209-214) and index This is a book that does what the title says, and is different from most business process mapping information in three key ways. First, it lets users capture all the knowledge that goes into a workflow in any kind of organization, including the most difficult kind of all, the tacit knowledge people bring to the job and carry in their heads. Second, it is simple, powerful, flexible, and easy to learn. Third, it does not require installing, learning, and applying a complicated program (sometimes requiring reorganization to support the software rather than the software supporting the organization). It was developed by the author in a fifteen-year long program of studying, analyzing, and improving avionics maintenance processes for the U.S. Navy and the Royal Canadian Air Force, and then applied to organizations of all kinds ever since, for more than two decades. It has been taught and applied by the author and others in many short courses. It works |
| Beschreibung: | 1 electronic text (xviii, 220 p.) |
| ISBN: | 9781606494554 9781606494547 |
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| 100 | 1 | |a Kmetz, John L. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Mapping workflows and managing knowledge |b capturing formal and tacit knowledge to improve performance |c John L. Kmetz |
| 250 | |a 1st ed | ||
| 264 | 1 | |a [New York, N.Y.] (222 East 46th Street, New York, NY 10017) |b Business Expert Press |c 2012 | |
| 300 | |a 1 electronic text (xviii, 220 p.) | ||
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| 490 | 0 | |a 2012 digital library | |
| 490 | 0 | |a Operations and supply chain management collection | |
| 500 | |a Part of: 2012 digital library. - Mode of access: World Wide Web. - System requirements: Adobe Acrobat reader | ||
| 500 | |a Includes bibliographical references (p. 209-214) and index | ||
| 500 | |a This is a book that does what the title says, and is different from most business process mapping information in three key ways. First, it lets users capture all the knowledge that goes into a workflow in any kind of organization, including the most difficult kind of all, the tacit knowledge people bring to the job and carry in their heads. Second, it is simple, powerful, flexible, and easy to learn. Third, it does not require installing, learning, and applying a complicated program (sometimes requiring reorganization to support the software rather than the software supporting the organization). It was developed by the author in a fifteen-year long program of studying, analyzing, and improving avionics maintenance processes for the U.S. Navy and the Royal Canadian Air Force, and then applied to organizations of all kinds ever since, for more than two decades. It has been taught and applied by the author and others in many short courses. It works | ||
| 505 | 0 | |a List of figures -- List of tables -- How to use this book -- Introduction -- Objectives of this book -- 1. Knowing what we know -- 2. Systems, processes, organizations, and workflows -- 3. Workflow mapping fundamentals -- 4. WFMA data collection and analysis -- 5. WFMA and knowledge management -- 6. WFMA and dynamic modeling -- Appendix 1. A brief summary of the NAVAIR study -- Appendix 2. A partial list of process mapping software -- Notes -- References -- About the author -- Index | |
| 650 | 4 | |a Workflow | |
| 650 | 4 | |a Reengineering (Management) | |
| 650 | 4 | |a Knowledge management | |
| 912 | |a ZDB-38-EBR | ||
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Datensatz im Suchindex
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|---|---|
| any_adam_object | |
| author | Kmetz, John L. |
| author_facet | Kmetz, John L. |
| author_role | aut |
| author_sort | Kmetz, John L. |
| author_variant | j l k jl jlk |
| building | Verbundindex |
| bvnumber | BV040869517 |
| collection | ZDB-38-EBR |
| contents | List of figures -- List of tables -- How to use this book -- Introduction -- Objectives of this book -- 1. Knowing what we know -- 2. Systems, processes, organizations, and workflows -- 3. Workflow mapping fundamentals -- 4. WFMA data collection and analysis -- 5. WFMA and knowledge management -- 6. WFMA and dynamic modeling -- Appendix 1. A brief summary of the NAVAIR study -- Appendix 2. A partial list of process mapping software -- Notes -- References -- About the author -- Index |
| ctrlnum | (OCoLC)808991409 (DE-599)BVBBV040869517 |
| dewey-full | 658.51 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.51 |
| dewey-search | 658.51 |
| dewey-sort | 3658.51 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1st ed |
| format | Electronic eBook |
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| id | DE-604.BV040869517 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T00:34:26Z |
| institution | BVB |
| isbn | 9781606494554 9781606494547 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-025849407 |
| oclc_num | 808991409 |
| open_access_boolean | |
| physical | 1 electronic text (xviii, 220 p.) |
| psigel | ZDB-38-EBR |
| publishDate | 2012 |
| publishDateSearch | 2012 |
| publishDateSort | 2012 |
| publisher | Business Expert Press |
| record_format | marc |
| series2 | 2012 digital library Operations and supply chain management collection |
| spelling | Kmetz, John L. Verfasser aut Mapping workflows and managing knowledge capturing formal and tacit knowledge to improve performance John L. Kmetz 1st ed [New York, N.Y.] (222 East 46th Street, New York, NY 10017) Business Expert Press 2012 1 electronic text (xviii, 220 p.) txt rdacontent c rdamedia cr rdacarrier 2012 digital library Operations and supply chain management collection Part of: 2012 digital library. - Mode of access: World Wide Web. - System requirements: Adobe Acrobat reader Includes bibliographical references (p. 209-214) and index This is a book that does what the title says, and is different from most business process mapping information in three key ways. First, it lets users capture all the knowledge that goes into a workflow in any kind of organization, including the most difficult kind of all, the tacit knowledge people bring to the job and carry in their heads. Second, it is simple, powerful, flexible, and easy to learn. Third, it does not require installing, learning, and applying a complicated program (sometimes requiring reorganization to support the software rather than the software supporting the organization). It was developed by the author in a fifteen-year long program of studying, analyzing, and improving avionics maintenance processes for the U.S. Navy and the Royal Canadian Air Force, and then applied to organizations of all kinds ever since, for more than two decades. It has been taught and applied by the author and others in many short courses. It works List of figures -- List of tables -- How to use this book -- Introduction -- Objectives of this book -- 1. Knowing what we know -- 2. Systems, processes, organizations, and workflows -- 3. Workflow mapping fundamentals -- 4. WFMA data collection and analysis -- 5. WFMA and knowledge management -- 6. WFMA and dynamic modeling -- Appendix 1. A brief summary of the NAVAIR study -- Appendix 2. A partial list of process mapping software -- Notes -- References -- About the author -- Index Workflow Reengineering (Management) Knowledge management |
| spellingShingle | Kmetz, John L. Mapping workflows and managing knowledge capturing formal and tacit knowledge to improve performance List of figures -- List of tables -- How to use this book -- Introduction -- Objectives of this book -- 1. Knowing what we know -- 2. Systems, processes, organizations, and workflows -- 3. Workflow mapping fundamentals -- 4. WFMA data collection and analysis -- 5. WFMA and knowledge management -- 6. WFMA and dynamic modeling -- Appendix 1. A brief summary of the NAVAIR study -- Appendix 2. A partial list of process mapping software -- Notes -- References -- About the author -- Index Workflow Reengineering (Management) Knowledge management |
| title | Mapping workflows and managing knowledge capturing formal and tacit knowledge to improve performance |
| title_auth | Mapping workflows and managing knowledge capturing formal and tacit knowledge to improve performance |
| title_exact_search | Mapping workflows and managing knowledge capturing formal and tacit knowledge to improve performance |
| title_full | Mapping workflows and managing knowledge capturing formal and tacit knowledge to improve performance John L. Kmetz |
| title_fullStr | Mapping workflows and managing knowledge capturing formal and tacit knowledge to improve performance John L. Kmetz |
| title_full_unstemmed | Mapping workflows and managing knowledge capturing formal and tacit knowledge to improve performance John L. Kmetz |
| title_short | Mapping workflows and managing knowledge |
| title_sort | mapping workflows and managing knowledge capturing formal and tacit knowledge to improve performance |
| title_sub | capturing formal and tacit knowledge to improve performance |
| topic | Workflow Reengineering (Management) Knowledge management |
| topic_facet | Workflow Reengineering (Management) Knowledge management |
| work_keys_str_mv | AT kmetzjohnl mappingworkflowsandmanagingknowledgecapturingformalandtacitknowledgetoimproveperformance |