Crisis management: leading in the new strategy landscape
Gespeichert in:
| Vorheriger Titel: | Crisis management in the new strategy landscape |
|---|---|
| 1. Verfasser: | |
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Los Angeles [u.a.]
SAGE
2014
|
| Ausgabe: | 2. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XIX, 356 S. graph. Darst. |
| ISBN: | 9781412991681 1412991684 |
Internformat
MARC
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| 100 | 1 | |a Crandall, William R. |d 1956- |e Verfasser |0 (DE-588)135722470 |4 aut | |
| 245 | 1 | 0 | |a Crisis management |b leading in the new strategy landscape |c William Rick Crandall ; John A. Parnell ; John E. Spillan |
| 250 | |a 2. ed. | ||
| 264 | 1 | |a Los Angeles [u.a.] |b SAGE |c 2014 | |
| 300 | |a XIX, 356 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
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| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
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Datensatz im Suchindex
| _version_ | 1804150129672847360 |
|---|---|
| adam_text | Titel: Crisis management
Autor: Crandall, William R
Jahr: 2014
Detailed Contents
Preface xvii
1. A Framework for Crisis Management 1
Visualizing Crisis Management 1
Setting the Context 2
Developing a Framework for Studying Crisis Management 3
Definition of Crisis 3
The Life Cycle of a Crisis 5
Strategic Orientation 6
Previous Crisis Management Frameworks:
Classifications of Crises 7
Previous Crisis Management Frameworks: Stages of Crises 8
A Framework for Crisis Management 11
Landscape Survey 12
Strategic Planning 13
Crisis Management 13
Organizational Learning 14
Development of the Book 15
Chapter 1: A Framework for Crisis Management 15
Chapter 2: The Crisis Management Landscape 15
Chapter 3: Sources of Organizational Crises 15
Chapter 4: A Strategic Approach to Crisis Management 16
Chapter 5: Forming the Crisis Management Team
and Writing the Plan 16
Chapter 6: Organizational Strategy and Crises 16
Chapter 7: Crisis Management: Taking Action
When Disaster Hits 16
Chapter 8: Crisis Communication 16
Chapter 9: The Importance of Organizational Learning 17
Chapter 10: The Underlying Role of Ethics in
Crisis Management 17
Chapter 11: Emerging Trends in Crisis Management 17
Summary 17
Questions for Discussion 17
Chapter Exercise 18
Mini-Case: Scandal at Penn State 18
References 22
2. The Crisis Management Landscape 25
Opening Case, Part 1: How a Distance of 10 Feet
can be Fatal 25
Introduction 28
The Crisis Management Landscape 28
Crises Have Become More Transboundary in Nature 29
Terrorism Remains an Ongoing Threat 32
Social Media and the Internet Intensify the
Effects of a Crisis 33
Human-Induced Missteps Are at the Core of
the Majority of Crises 34
Environmental Damage and Sustainability of
Resources Cause Crises to Have a Global Impact 38
Globalization Increases the Risk of Organizational
and Societal Crises 40
Summary 44
Questions for Discussion 45
Chapter Exercise 45
Opening Case, Part 2: How a Distance of
10 Feet Can be Fatal 46
References 47
3. Sources of Organizational Crises 51
Opening Case: Kleen Energy Gets Into a Dirty Explosion 51
Introduction 53
Crises and the External Environment 54
Political-Legal Forces 54
Economic Forces 57
Social Forces 59
Technological Forces 63
Crises and the Industry Life Cycle 66
Introduction Stage 66
Growth Stage 67
Shakeout Stage 68
Maturity Stage 68
Decline Stage 68
Crises and the Organizational Life Cycle 69
Stage 1: Existence 69
Stage 2: Survival 70
Stage 3: Success 71
Stage 4: Renewal 71
Stage 5: Decline 72
Summary 73
Questions for Discussion 74
Chapter Exercise 74
Mini-Case: Sony Gets Hacked 75
References 76
4. A Strategic Approach to Crisis Management 81
Opening Case, Part 1: The Professor, Arrogant Amy 81
Introduction 83
A Strategic Approach to Crisis Management 84
Understanding Environmental Uncertainly 87
Environmental Scanning 90
Identifying Potential Crises Using the SWOT Analysis 92
Organizational Culture and Crisis Planning 99
Summary 100
Questions for Discussion 101
Chapter Exercise 101
Opening Case, Part 2: The Professor, Angry Amy 101
References 104
5. Forming the Crisis Management Team and
Writing the Plan 107
Opening Case: Roof Party at Local College
Goes Terribly Wrong 107
Introduction 108
Forming the Crisis Management Team 109
Goals of the CMT 109
Team Member Characteristics 110
Team Composition 112
Virtual Crisis Management Teams 113
Potential Problems Within CMTs 115
The Crisis Management Plan 117
Basic Components of the Plan 118
Distribution of the CMP 121
Crisis Management Training 121
Regular CMT Meetings 122
Disaster Drills 123
The Mock Disaster 124
Summary 129
Questions for Discussion 130
Chapter Exercise 130
Mini-Case: Industrial Accident 131
References 133
6. Organizational Strategy and Crises 137
Opening Case, Part 1: The BP Gulf of Mexico Oil Spill 137
Introduction 141
Strategy and Crises 141
The Multiple Levels of Strategy 142
Corporate-Level Strategies 142
Industry Dimension 142
Growth Dimension 145
Business-Level Strategies 149
Low-Cost Strategies 149
Differentiation Strategies 151
Focus-Low-Cost Strategies 152
Focus-Differentiation Strategy 153
Combining Low-Cost and Differentiation Strategies 155
Strategic Control 155
Overview 156
The Strategic Control Process 156
Summary 160
Questions for Discussion 161
Chapter Exercise 161
Opening Case, Part 2: The BP Gulf of Mexico Oil Spill 162
References 164
Crisis Management: Taking Action
When Disaster Hits 167
Opening Case, Part 3: The BP Gulf of Mexico Oil Spill 167
Introduction 170
Strategies at the Beginning of a Crisis 171
Leadership of the CMT 171
Situational Assessment 173
Mitigation Strategies 176
Initial Communications 177
Information Needs 178
Strategies During the Crisis: Response and Mitigation 179
Damage Containment 180
Communicating With Internal and External Stakeholders 181
Evaluating What Is Going Right and What Is Not 182
The End of the Crisis: Getting the Organization
Back on its Feet 184
Business Continuity 184
Employee Needs After the Crisis 185
Summary 186
Questions for Discussion 187
Chapter Exercise 187
Opening Case, Part 4: The BP Gulf of Mexico Oil Spill 188
Notes 191
References 191
8. Crisis Communication 195
Opening Case: The Domino s Boogergate Incident 195
Introduction 197
Crisis Communication Basics 198
Initiating the Communication Process 198
Crisis Communication with Internal Stakeholders 199
Crisis Communication with External Stakeholders 201
Communicating With the News Media 204
Communicating With Customers 206
Crisis Communications and Social Media 207
The Impact of Blogging 207
Living in a YouTube World 209
Impact on Crisis Communications 210
Evaluating the Success of the Crisis Communication Process 213
Debriefing and Postcrisis Analysis 213
Crisis Communication Training 215
Media Training 215
Summary 216
Questions for Discussion 217
Chapter Exercise 217
Mini-Case: Taco Bell Thanks You for Suing Them 218
References 219
9. The Importance of Organizational Learning 223
Opening Case: Passing the Trash by the
Michigan Board of Education 223
Introduction 225
What Is Organizational Learning? 225
Single-Loop Learning 225
Double-Loop Learning 226
Building a Learning Organization 230
Systems Thinking 230
Personal Mastery 230
Mental Models 231
Building Shared Vision 231
Team Learning 232
Learning From a Crisis 232
Landscape Survey 233
Strategic Planning 235
Crisis Management 236
Organizational Learning 239
Degrees of Success in Crisis Learning 241
Barriers to Organizational Learning 242
Operational Considerations 243
Organizational Cultural Considerations 245
Summary 247
Questions for Discussion 247
Chapter Exercise 248
Mini-Case: Stage Collapse at the Indiana State Fair 248
References 251
10. The Underlying Role of Ethics in
Crisis Management 255
Opening Case: Hawks Nest 255
Introduction 257
What Is Business Ethics? 258
Business Ethics and the Crisis Management Framework 260
Landscape Survey: Uncovering the Ethical Boulders 262
The Company Founder, CEO, and the Board of Directors 262
The Safety Policies of the Organization 264
The Economic Motives Among Top Executives
and Management 265
The Disconnect Between Organizational
Mission and Existence 267
The Degree of Industry Vulnerability 268
The Vulnerability of the Organization in the
Global Environment 268
Strategic Planning: Confronting the Ethical Boulders 270
The Enthusiasm for Crisis Management and Training 270
The Ethical Culture of the Organization 271
The Existence of Government Regulations 271
The Existence of Industry Standards 273
Crisis Management: Further Considerations
During an Ethical Crisis 274
The Management of Internal Stakeholders 274
The Management of External Stakeholders 275
Organizational Learning: Lessons From the Ethical Crisis 275
The Evaluation of the Ethical Management Process 275
The Commitment to Organizational Learning 276
The Benefits of Industry Renewal 277
The Inevitability of New Government Regulations 277
The Anticipation of New Stakeholder Outlooks 279
Summary 280
Questions for Discussion 281
Chapter Exercise 281
Mini-Case: The Melamine Milk Crisis in China 282
References 284
11. Emerging Trends in Crisis Management 287
Opening Case: The Problem of Hanging
Out with the Crowd 287
Introduction 290
The Landscape Survey 290
The Internal Landscape 290
The External Landscape 292
Strategic Planning 294
The Internal Landscape 294
The External Landscape 295
Crisis Management 298
The Internal Landscape 298
The External Landscape 299
Organizational Learning 300
The Internal Landscape 300
The External Landscape 301
Summary 304
Questions for Discussion 304
Chapter Exercise 304
Closing Book Case: The Great Boston Molasses Flood 305
References 308
Appendix. Crisis Management Plan Template 311
Index 325
About the Authors 355
|
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| isbn | 9781412991681 1412991684 |
| language | English |
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| spelling | Crandall, William R. 1956- Verfasser (DE-588)135722470 aut Crisis management leading in the new strategy landscape William Rick Crandall ; John A. Parnell ; John E. Spillan 2. ed. Los Angeles [u.a.] SAGE 2014 XIX, 356 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Crisis management Unternehmen (DE-588)4061963-1 gnd rswk-swf Strategisches Management (DE-588)4124261-0 gnd rswk-swf Krisenmanagement (DE-588)4127374-6 gnd rswk-swf Krisenmanagement (DE-588)4127374-6 s DE-604 Unternehmen (DE-588)4061963-1 s Strategisches Management (DE-588)4124261-0 s DE-188 Parnell, John A. Sonstige oth Spillan, John E. Sonstige oth Früher u.d.T. Crisis management in the new strategy landscape HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025774812&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Crandall, William R. 1956- Crisis management leading in the new strategy landscape Crisis management Unternehmen (DE-588)4061963-1 gnd Strategisches Management (DE-588)4124261-0 gnd Krisenmanagement (DE-588)4127374-6 gnd |
| subject_GND | (DE-588)4061963-1 (DE-588)4124261-0 (DE-588)4127374-6 |
| title | Crisis management leading in the new strategy landscape |
| title_auth | Crisis management leading in the new strategy landscape |
| title_exact_search | Crisis management leading in the new strategy landscape |
| title_full | Crisis management leading in the new strategy landscape William Rick Crandall ; John A. Parnell ; John E. Spillan |
| title_fullStr | Crisis management leading in the new strategy landscape William Rick Crandall ; John A. Parnell ; John E. Spillan |
| title_full_unstemmed | Crisis management leading in the new strategy landscape William Rick Crandall ; John A. Parnell ; John E. Spillan |
| title_old | Crisis management in the new strategy landscape |
| title_short | Crisis management |
| title_sort | crisis management leading in the new strategy landscape |
| title_sub | leading in the new strategy landscape |
| topic | Crisis management Unternehmen (DE-588)4061963-1 gnd Strategisches Management (DE-588)4124261-0 gnd Krisenmanagement (DE-588)4127374-6 gnd |
| topic_facet | Crisis management Unternehmen Strategisches Management Krisenmanagement |
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