Crafting the customer experience for people not like you: how to delight and engage the customers your competitors don't understand
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Hoboken, N.J.
John Wiley & Sons, Inc.
2013
|
| Schlagworte: | |
| Online-Zugang: | BSB01 |
| Beschreibung: | Includes index |
| Beschreibung: | 1 Online-Ressource (IX, 197 S.) |
| ISBN: | 9781118360729 9781118461648 |
Internformat
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| 020 | |a 9781118461648 |c Online |9 978-1-118-46164-8 | ||
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| 100 | 1 | |a McDonald, Kelly |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Crafting the customer experience for people not like you |b how to delight and engage the customers your competitors don't understand |c Kelly McDonald |
| 264 | 1 | |a Hoboken, N.J. |b John Wiley & Sons, Inc. |c 2013 | |
| 300 | |a 1 Online-Ressource (IX, 197 S.) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Includes index | ||
| 650 | 4 | |a Customer relations | |
| 650 | 4 | |a Customer services | |
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Datensatz im Suchindex
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| any_adam_object | |
| author | McDonald, Kelly |
| author_facet | McDonald, Kelly |
| author_role | aut |
| author_sort | McDonald, Kelly |
| author_variant | k m km |
| building | Verbundindex |
| bvnumber | BV040784442 |
| collection | ZDB-38-EBR |
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| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV040784442 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T00:33:46Z |
| institution | BVB |
| isbn | 9781118360729 9781118461648 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-025762692 |
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| physical | 1 Online-Ressource (IX, 197 S.) |
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| publishDate | 2013 |
| publishDateSearch | 2013 |
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| publisher | John Wiley & Sons, Inc. |
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| spelling | McDonald, Kelly Verfasser aut Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand Kelly McDonald Hoboken, N.J. John Wiley & Sons, Inc. 2013 1 Online-Ressource (IX, 197 S.) txt rdacontent c rdamedia cr rdacarrier Includes index Customer relations Customer services |
| spellingShingle | McDonald, Kelly Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand Customer relations Customer services |
| title | Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand |
| title_auth | Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand |
| title_exact_search | Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand |
| title_full | Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand Kelly McDonald |
| title_fullStr | Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand Kelly McDonald |
| title_full_unstemmed | Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand Kelly McDonald |
| title_short | Crafting the customer experience for people not like you |
| title_sort | crafting the customer experience for people not like you how to delight and engage the customers your competitors don t understand |
| title_sub | how to delight and engage the customers your competitors don't understand |
| topic | Customer relations Customer services |
| topic_facet | Customer relations Customer services |
| work_keys_str_mv | AT mcdonaldkelly craftingthecustomerexperienceforpeoplenotlikeyouhowtodelightandengagethecustomersyourcompetitorsdontunderstand |