APA (7th ed.) Citation

Solomon, M. (2012). High-tech, high-touch customer service: Inspire timeless loyalty in the demanding new world of social commerce. American Management Association.

Chicago Style (17th ed.) Citation

Solomon, Micah. High-tech, High-touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce. New York: American Management Association, 2012.

MLA (9th ed.) Citation

Solomon, Micah. High-tech, High-touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce. American Management Association, 2012.