High-tech, high-touch customer service: inspire timeless loyalty in the demanding new world of social commerce
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York
American Management Association
2012
|
| Schlagworte: | |
| Online-Zugang: | BSB01 |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | 1 Online-Ressource (xiii, 194 p) |
| ISBN: | 0814417906 9780814417904 9780814417911 |
Internformat
MARC
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| 041 | 0 | |a eng | |
| 049 | |a DE-12 | ||
| 082 | 0 | |a 658.8/12 |2 23 | |
| 100 | 1 | |a Solomon, Micah |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a High-tech, high-touch customer service |b inspire timeless loyalty in the demanding new world of social commerce |c Micah Solomon |
| 264 | 1 | |a New York |b American Management Association |c 2012 | |
| 300 | |a 1 Online-Ressource (xiii, 194 p) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 505 | 0 | |a pt. 1. Timeliness and timelessness -- pt. 2. High-tech, high-touch anticipatory customer service -- pt. 3. The rise of self-service and social media--and other seismic shifts | |
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Customer services / Technological innovations | |
| 650 | 4 | |a Customer loyalty | |
| 650 | 4 | |a Social media | |
| 912 | |a ZDB-38-EBR | ||
| 940 | 1 | |q BSB_PDA_EBR_Kauf | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-025761919 | ||
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Datensatz im Suchindex
| _version_ | 1804150113586642944 |
|---|---|
| any_adam_object | |
| author | Solomon, Micah |
| author_facet | Solomon, Micah |
| author_role | aut |
| author_sort | Solomon, Micah |
| author_variant | m s ms |
| building | Verbundindex |
| bvnumber | BV040783669 |
| collection | ZDB-38-EBR |
| contents | pt. 1. Timeliness and timelessness -- pt. 2. High-tech, high-touch anticipatory customer service -- pt. 3. The rise of self-service and social media--and other seismic shifts |
| ctrlnum | (ZDB-30-PQE)ebr10558901 (OCoLC)808119014 (DE-599)BVBBV040783669 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV040783669 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T00:33:46Z |
| institution | BVB |
| isbn | 0814417906 9780814417904 9780814417911 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-025761919 |
| oclc_num | 808119014 |
| open_access_boolean | |
| owner | DE-12 |
| owner_facet | DE-12 |
| physical | 1 Online-Ressource (xiii, 194 p) |
| psigel | ZDB-38-EBR BSB_PDA_EBR_Kauf ZDB-30-PQE BSB_PDA_EBR_Kauf |
| publishDate | 2012 |
| publishDateSearch | 2012 |
| publishDateSort | 2012 |
| publisher | American Management Association |
| record_format | marc |
| spelling | Solomon, Micah Verfasser aut High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce Micah Solomon New York American Management Association 2012 1 Online-Ressource (xiii, 194 p) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index pt. 1. Timeliness and timelessness -- pt. 2. High-tech, high-touch anticipatory customer service -- pt. 3. The rise of self-service and social media--and other seismic shifts Customer services Customer services / Technological innovations Customer loyalty Social media |
| spellingShingle | Solomon, Micah High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce pt. 1. Timeliness and timelessness -- pt. 2. High-tech, high-touch anticipatory customer service -- pt. 3. The rise of self-service and social media--and other seismic shifts Customer services Customer services / Technological innovations Customer loyalty Social media |
| title | High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce |
| title_auth | High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce |
| title_exact_search | High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce |
| title_full | High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce Micah Solomon |
| title_fullStr | High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce Micah Solomon |
| title_full_unstemmed | High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce Micah Solomon |
| title_short | High-tech, high-touch customer service |
| title_sort | high tech high touch customer service inspire timeless loyalty in the demanding new world of social commerce |
| title_sub | inspire timeless loyalty in the demanding new world of social commerce |
| topic | Customer services Customer services / Technological innovations Customer loyalty Social media |
| topic_facet | Customer services Customer services / Technological innovations Customer loyalty Social media |
| work_keys_str_mv | AT solomonmicah hightechhightouchcustomerserviceinspiretimelessloyaltyinthedemandingnewworldofsocialcommerce |