APA-Zitierstil (7. Ausg.)

Spector, R., & MacCarthy, P. D. (2012). The Nordstrom way to customer service excellence: The handbook for becoming the "Nordstrom" of your industry (2nd ed.). Wiley.

Chicago-Zitierstil (17. Ausg.)

Spector, Robert, und Patrick D. MacCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook for Becoming the "Nordstrom" of Your Industry. 2nd ed. Hoboken, NJ: Wiley, 2012.

MLA-Zitierstil (9. Ausg.)

Spector, Robert, und Patrick D. MacCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook for Becoming the "Nordstrom" of Your Industry. 2nd ed. Wiley, 2012.