Health care operations management: a quantitative approach to business and logistics
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Sudbury, Mass. [u.a.]
Jones and Bartlett Publishers
c2008
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| Subjects: | |
| Online Access: | Table of contents only Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | xvii, 438 p. graph. Darst. 24 cm |
| ISBN: | 9780763750510 0763750514 |
Staff View
MARC
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| 100 | 1 | |a Langabeer, James R. |d 1969- |e Verfasser |0 (DE-588)137462425 |4 aut | |
| 245 | 1 | 0 | |a Health care operations management |b a quantitative approach to business and logistics |c James R. Langabeer II |
| 264 | 1 | |a Sudbury, Mass. [u.a.] |b Jones and Bartlett Publishers |c c2008 | |
| 300 | |a xvii, 438 p. |b graph. Darst. |c 24 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Hospitals |x Business management | |
| 650 | 4 | |a Hospitals |x Administration | |
| 650 | 4 | |a Business logistics | |
| 650 | 4 | |a Hospital Administration |x methods | |
| 650 | 4 | |a Efficiency, Organizational | |
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Record in the Search Index
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| adam_text | Table of Contents
List of Figures and Tables xi
Preface xiii
PART I Operations Management and
Financial Health 1
Chapter 1 Healthcare Operations Management 3
The Role of Healthcare Operations Management 3
Key Functions of Healthcare Operations
Management 6
The Need for Operations Management 8
Goals of the Operations Manager 9
Competitive Advantage of Operations 12
Factors Driving Increased Healthcare Costs 13
Learning from Other Industries 15
Principles of Management 16
The Scientific and Mathematical Schools of
Management 17
Power and Decision Making in Health Care 19
The Role ofTechnology 21
Trends in Operations Management 22
Chapter Summary 25
Key Terms 26
Discussion Questions 26
Exercise Problem 26
References 27
Chapter 2 Health Care as a Business 29
Hospitals Are Big Business 30
What Is a Hospital? 32
iil
iv Table of Contents
Teaching Hospitals 35
Payers and Hospital Revenues 36
Hospital Business Operations 41
Chapter Summary 43
Key Terms 43
Discussion Questions 43
References 44
Chapter 3 Healthcare Finance for the Operations Manager . .45
From Retrospective to Prospective 46
Profit Margins 47
Income Statements 49
Income Statement Ratio Analysis 52
Balance Sheet 57
Working Capital 59
Other Financial Ratios 60
Financial Distress in Health Care 61
Cash Flow Statement 65
Audited Financial Statements 67
Debt in Health Care 68
Implications for Operations and
Logistics Management 69
Chapter Summary 70
Key Terms 70
Discussion Questions 70
Exercise Problems 71
References 71
PART II Process Engineering and Optimization 73
Chapter 4 Process and Quality Improvement 75
Strategic Choices for Operations Management
Tools and Techniques 75
Business Process 76
Process Maps 77
Process Improvement Methodology 79
Improving Service Quality 87
Key Questions to Promote Dramatic Changes 91
Table of Contents v
Chapter Summary 92
Key Terms 92
Discussion Questions 92
References 93
Chapter 5 Optimizing Patient and Process Flows 95
De-Bottlenecking 95
Forecasting Patient Demand and Volumes 97
Basic Principles of Forecasting 103
Capacity Analysis 107
Capacity Planning: Aligning Capacity with
Demand 108
Minimizing Wait Times 110
Time and Motion Studies 115
Improving Flows with Tracking Systems 118
Bar Codes 119
Radio Frequency Identification 121
Chapter Summary 124
Key Terms 125
Discussion Questions 125
Exercise Problems 126
References 126
Chapter 6 Productivity and Performance Management 127
The Quest for Productivity 128
Measurement Issues 129
Single versus Multiple Factors 130
Common Hospitalwide Productivity Metrics 132
Improving Productivity 133
Principles of Productivity Management 136
ROI: Capital versus Labor Substitutions 138
Staffing and Labor Scheduling Models 140
Productivity and Performance Scorecard 143
Chapter Summary 145
Key Terms 145
Discussion Questions 145
Exercise Problems 146
References 146
vl Table of Contents
Chapter 7 Project and Change Management 149
Defining Projects 150
Power Struggles in Health Care 151
Project Success 152
Key Stages of Project Management 153
Change Management 158
Rapid Prototyping 160
Risks Involved in Project Management 161
Departments of Management Engineering 162
Chapter Summary 163
Key Terms 164
Discussion Questions 164
Exercise Problems 164
References 165
Chapter 8 Planning for Operational Excellence 167
Why Plan? 167
The Planning Process 168
Analyze Operations and Environment 168
Generate Strategic Alternatives 180
Breakeven Analysis 181
Implement, Measure, and Revise 183
Chapter Summary 184
Key Terms 184
Discussion Questions 184
Exercise Problems 185
References 185
Chapter 9 Return on Investment Models 187
Lack of Capital Investment Models in
Health Care 187
The Politics of Capital Investment 189
Recommendations for Implementing a
Capital Investment Approach 189
Validating ROI at Multiple Stages 195
Calculating Return on Investment 196
Time Value of Money 199
Calculating Multiple Cash Flows 201
Table of Contents vii
Other ROI Techniques 202
Chapter Summary 205
Key Terms 205
Discussion Questions 206
Exercise Problems 206
References 206
PART III Logistics and Supply Chain Management 209
Chapter 10 Supply Chain Management Strategy 211
Defining Supply Chains 211
Flows in Supply Chain 213
Components in the Chain 214
Business Processes in the Supply Chain 218
Supply Chain Strategy for Hospitals 219
Customer Demand Drives Supply Chains 220
Demand Chains 221
Principles of Supply Chain Management 223
Strategy and Logistics Capabilities 224
Efficient versus Responsive SCM Strategy 225
Reverse Logistics 228
Supply Chain Systems 229
Evolution of Supply Chain Technology 232
Recommendations for Supply Chain Management
Technology 236
Chapter Summary 237
Key Terms 237
Discussion Questions 238
References 238
Chapter 11 Purchasing and Materials Management 241
Materials Management Organization 241
Culture of Materials Management 243
Revenue Generation in Materials Management . . . .244
Optimizing Facility Layout and Design 248
Cost Minimization Models 251
Purchasing 253
Purchasing Internal Controls 257
Spend or Value Analysis 258
viii Table of Contents
Group Purchasing Organizations 261
Trends in Hospital Purchasing 263
Resources for Materials Professionals 265
Customer Service in Materials Management 266
Laundry and Linen 268
Chapter Summary 272
Key Terms 272
Discussion Questions 272
References 273
Chapter 12 Inventory Management and Accounting 275
Inventory and Its Role in Health Care 276
The Costs of Supplies and Inventory 278
Differences Between Supply Expense and Inventory . .280
Impact of Timing on Expenses 280
Important Facts about Inventory 281
Criteria for Inventory 282
Valuation Methods 283
Lower of Cost or Market 285
Periodic versus Perpetual Systems 286
Accounting Entries for Supply and Inventory 288
Inventory Errors 291
Inventory Ratios 292
Other Inventory Calculations 294
Limitations of Inventory Ratios 297
Inventory Policies and Procedures 298
Inventory Planning 300
Inventory Audit 301
Inventory Management Expectations 305
Chapter Summary 306
Key Terms 307
Discussion Questions 307
Exercise Problems 308
References 308
Chapter 13 Classifying and Managing Products 309
Items and Attributes 309
Data Hierarchies 311
The Need for Standards 313
Table of Contents ix
United Nations Standards Products and
Services Code 315
Item Masters in the ERP 316
Enterprise Resource Planning Systems 317
The Item Life Cycle 320
Product Usage Patterns 325
Chapter Summary 328
Key Terms 328
Discussion Questions 329
Exercise Problems 329
References 329
Chapter 14 Supply Chain Collaboration 331
Sales and Operations Planning 332
Objectives of S OP 333
The Basic S OP Process 334
Collaborative Planning, Forecasting, and
Replenishment 338
Objectives of CPFR 338
CPFR Guidelines 339
Performance Metrics in CPFR 340
Chapter Summary 341
Key Terms 341
Discussion Questions 341
References 342
Chapter 15 Pharmaceutical Operations Management 343
The Modern Pharmacy 343
The Pharmaceutical Supply Chain 346
Managing Items Using the National Drug Code . . .347
Process Workflow and Automation in
the Pharmacy 350
Key Operations Management Trends for
Pharmacies 352
Effect on Pharmacy Performance 354
Chapter Summary 356
Key Terms 357
Discussion Questions 357
References 357
x Table of Contents
PART IV Summary 359
Chapter 16 The Future of Operations Management 361
Evolving Trends 362
Achieving Success in Operations Management 368
Chapter Summary 369
Key Terms 370
Discussion Questions 370
References 370
Appendix A: Major Teaching Hospitals 371
Appendix B: Answers to Selected Chapter
Exercise Problems 391
Glossary of Terms 395
About the Author 425
Index 427
List of Figures and Tables
Figures
P-l Operations Management in Health Care
1-1 Operations Management Counters the Extrinsic Pressures
Deflating Healthcare Margins
1-2 Variability Creates Chaos and Inefficiency
1-3 The Operations Management Process
1-4 Controlling Exponential Price Increases in Health Care
2-1 Hospital Breakdown by Ownership Type
2-2 Funding Sources for U.S. Hospitals
3-1 Hospital Industry Economics: Supply Falling and Demand Rising
3-2 Average Hospital Profit Margins
4-1 Operations Management—Tools and Techniques
4-2 Process Management—Sample Flowchart
4-3 Flowchart Symbols
4-4 Process Improvement Methodology
4-5 Pareto Charts Prioritize Problems
4-6 Statistical Process Control Charts Manage Variability
5-1 Process De-Bottlenecking
5-2 Forecasting Volumes in Excel
5-3 Wait Time Simulation Models
5-4 Bar Code Symbology
5-5 Radio Frequency Identification Tags
6-1 Trends and Benchmarks in Productivity Management
6-2 Operational Productivity and Performance Scorecard
7-1 Defining Project Success
7-2 Scheduling Projects—Gantt Charts
7-3 Nodes in a Network
8-1 The Process of Crafting Operations Strategy
8-2 Analyzing Internal Operations Using Radar Diagrams
8-3 Breakeven Analysis
9-1 IT Portfolio Management
9-2 Multiple Points for ROI Analysis in Project Life Cycle
xi
xii List of Figures and Tables
9-3 ROI Analysis Tool
10-1 Healthcare Supply Chain
10-2 Cost Behaviors in Logistics
10-3 Evolution of SCM Systems
11-1 Materials Management Organizational Structure
11-2 Layout Impact Costs and Throughput
11-3 Cost Minimization Layout Model 2: Construct Node Diagrams
and Assess Costs
11-4 Cost Minimization Layout Model 3: Apply Minimization
Formula and Simulate
11-5 Standard Purchasing Methodology
11-6 Supplier Evaluation Scorecard
11-7 Value/Spend Analysis
13-1 Item Hierarchy
13-2 The Scope of ERP Systems
13-3 Life-Cycle Phases
13-4 Common Item Utilization Patterns
15-1 Pharmaceutical Goods Control Hierarchy
15-2 Pharmaceutical Value Chain
15-3 Manufacturers Winning the Value Battle
15-4 Example of Pharmacy National Drug Codes
16-1 The Future of Healthcare Operations Management
16-2 Visibility and Tracking in Healthcare Control Centers
Tables
1-1 Key Functions and Issues in Healthcare Operations Management
1-2 Teachings from Other Industries
1-3 Roles and Trends in Healthcare Operations Management
3-1 Hospital Income Statement
3-2 Hospital Balance Sheet
3-3 Statement of Cash Flows
6-1 Multi- and Single-Factor Productivity Example
7-1 Elements of a Business Case
10-1 The Largest Healthcare Distributors
10-2 Hospital Logistics Strategy
10-3 JIT versus STS
11-1 Cost Minimization Layout Model 1
12-1 Inventory Accounting
13-1 Item Master Attributes
|
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| indexdate | 2024-07-10T00:29:01Z |
| institution | BVB |
| isbn | 9780763750510 0763750514 |
| language | English |
| lccn | 2007007223 |
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| physical | xvii, 438 p. graph. Darst. 24 cm |
| publishDate | 2008 |
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| spelling | Langabeer, James R. 1969- Verfasser (DE-588)137462425 aut Health care operations management a quantitative approach to business and logistics James R. Langabeer II Sudbury, Mass. [u.a.] Jones and Bartlett Publishers c2008 xvii, 438 p. graph. Darst. 24 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Hospitals Business management Hospitals Administration Business logistics Hospital Administration methods Efficiency, Organizational http://www.loc.gov/catdir/toc/ecip0711/2007007223.html Table of contents only HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025509156&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Langabeer, James R. 1969- Health care operations management a quantitative approach to business and logistics Hospitals Business management Hospitals Administration Business logistics Hospital Administration methods Efficiency, Organizational |
| title | Health care operations management a quantitative approach to business and logistics |
| title_auth | Health care operations management a quantitative approach to business and logistics |
| title_exact_search | Health care operations management a quantitative approach to business and logistics |
| title_full | Health care operations management a quantitative approach to business and logistics James R. Langabeer II |
| title_fullStr | Health care operations management a quantitative approach to business and logistics James R. Langabeer II |
| title_full_unstemmed | Health care operations management a quantitative approach to business and logistics James R. Langabeer II |
| title_short | Health care operations management |
| title_sort | health care operations management a quantitative approach to business and logistics |
| title_sub | a quantitative approach to business and logistics |
| topic | Hospitals Business management Hospitals Administration Business logistics Hospital Administration methods Efficiency, Organizational |
| topic_facet | Hospitals Business management Hospitals Administration Business logistics Hospital Administration methods Efficiency, Organizational |
| url | http://www.loc.gov/catdir/toc/ecip0711/2007007223.html http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025509156&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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