An evaluation of the benefits and value of libraries:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Oxford [u.a.]
Chandos
2012
|
| Ausgabe: | English language version first publ. |
| Schriftenreihe: | Chandos information professional series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Aus dem Schwed. übers. |
| Beschreibung: | XXI, 180 S. Ill., graph. Darst. |
| ISBN: | 9781843346869 |
Internformat
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Datensatz im Suchindex
| _version_ | 1804149698830794752 |
|---|---|
| adam_text | Titel: An evaluation of the benefits and value of libraries
Autor: Nyström, Viveca
Jahr: 2012
Contents
List of figures, tables and boxes ix
Foreword by Professor David Baker xi
Acknowledgements xv
About the authors xvii
Introduction xix
1 What is benefit assessment? 1
Performance analysis 1
Efficiency 2
Are we doing the right things? 5
Measuring 9
2 Libraries and the surrounding world 13
Developing a stakeholder model 13
Scenario planning 18
The present situation 21
The future 24
3 Goals, mission statements and methods 29
Goals 29
Mission statements 31
Choice of method 37
Benefit shown in a matrix and diagram 42
The goals are not financial 45
Financial benefit assessment 47
Financial value 47
Process mapping 48
Cost analysis 51
Benefit analysis 53
Cost-benefit analysis of one-time investments 61
Business case 61
Background and purpose 62
Description of the solution 66
Financial analysis 67
Calculation of the time for the investment to be paid
back using payback period and ROI 68
Risk analysis 71
Schedule/project plan 73
Customer surveys 75
Legitimacy 75
The library s image 77
Identity and profile 77
Users 80
Narrative method and storytelling 83
Storytelling and libraries 85
Customer survey 1 86
Customer survey 2 94
Results 96
The persona method 99
The persona 100
How to create personas 103
Using personas 110
8 The balanced scorecard 117
Concept and background 117
Working method 120
Examples of metrics 123
Pitfalls 125
Appendix 1: Cost-benefit analysis 127
Appendix 2: Gothenburg City Library users survey 131
Appendix 3: 2008 Attitudes and Knowledge Survey of
Gothenburg City Library 137
Bibliography 173
Index 177
|
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| isbn | 9781843346869 |
| language | English |
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| spelling | Nyström, Viveca Verfasser aut An evaluation of the benefits and value of libraries Viveca Nyström and Linnéa Sjögren English language version first publ. Oxford [u.a.] Chandos 2012 XXI, 180 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Chandos information professional series Aus dem Schwed. übers. Evaluation (DE-588)4071034-8 gnd rswk-swf Wertanalyse (DE-588)4065660-3 gnd rswk-swf Bibliothek (DE-588)4006439-6 gnd rswk-swf Bibliothek (DE-588)4006439-6 s Wertanalyse (DE-588)4065660-3 s Evaluation (DE-588)4071034-8 s DE-604 Sjögren, Linnéa Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025434277&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Nyström, Viveca Sjögren, Linnéa An evaluation of the benefits and value of libraries Evaluation (DE-588)4071034-8 gnd Wertanalyse (DE-588)4065660-3 gnd Bibliothek (DE-588)4006439-6 gnd |
| subject_GND | (DE-588)4071034-8 (DE-588)4065660-3 (DE-588)4006439-6 |
| title | An evaluation of the benefits and value of libraries |
| title_auth | An evaluation of the benefits and value of libraries |
| title_exact_search | An evaluation of the benefits and value of libraries |
| title_full | An evaluation of the benefits and value of libraries Viveca Nyström and Linnéa Sjögren |
| title_fullStr | An evaluation of the benefits and value of libraries Viveca Nyström and Linnéa Sjögren |
| title_full_unstemmed | An evaluation of the benefits and value of libraries Viveca Nyström and Linnéa Sjögren |
| title_short | An evaluation of the benefits and value of libraries |
| title_sort | an evaluation of the benefits and value of libraries |
| topic | Evaluation (DE-588)4071034-8 gnd Wertanalyse (DE-588)4065660-3 gnd Bibliothek (DE-588)4006439-6 gnd |
| topic_facet | Evaluation Wertanalyse Bibliothek |
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