Six Sigma for dummies:
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Hoboken, NJ
Wiley
2012
|
| Edition: | 2nd ed. |
| Series: | ... for dummies
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XXIV, 375 S. Ill., graph. Darst. |
| ISBN: | 9781118120354 1118120353 |
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| adam_text | Titel: Six Sigma for dummies
Autor: Gygi, Craig
Jahr: 2012
Contents at a Glance
# # # # # # # # # # # * # * » * * # * «¦ * « a * 3* * * * « # •* * » t « # # S * * ® m # * * # *
Introduction................................................................ /
/Vrrf /: Getting Acquainted With Sir Sigma Basics..........7
Chapter 1: Better Business and Better Performance: Defining Six Sigma..................9
Chapter 2: Linking Quality and Business......................................................................17
Chapter 3: Examining the Principles and Language of Six Sigma..............................31
Chapter 4: Organizing for Improvement.......................................................................43
Part 11: ÛMA1C: Defining and Measuring.....................61
Chapter 5: Identifying and Right-Sizing Projects.........................................................63
Chapter 6: Launching a Project......................................................................................77
Chapter 7: Mapping to Identify Possible Factors........................................................87
Chapter 8: Diagramming to Identify Possible Factors..............................................101
Chapter 9: Describing Performance with Numbers..................................................113
Part 111: ÙMAlC: Analyzing...................................... 133
Chapter 10: Depicting and Analyzing Data through Charts and Graphs................135
Chapter 11: Analyzing for Value...................................................................................155
Chapter 12: What s Normal? Recognizing Normally-Shaped Variation...................165
Chapter 13: Assessing Capability: Comparing the Voices of the Customer
and the Process...........................................................................................................179
Chapter 14: Gauging Gauges: Measurement System Analysis (MSA)......................199
Chapter 15: Mining Data and Processes for Insight..................................................209
Chapter 16: Making Confident Decisions....................................................................227
Part IV: ÙMAlC: Improving and Con trot ling...............24 7
Chapter 17: Forecasting Future Performance............................................................243
Chapter 18: Designing, Conducting, and Analyzing Experiments (DOE)................259
Chapter 19: Standardizing on Improvement..............................................................281
Chapter 20: Maintaining Gains through Statistical Process Control.......................291
Part V: Looking at the Six Sigma Technology
Toot Landscape........................................................309
Chapter 21: Eyeing Process Characterization and Optimization Technologies ....311
Chapter 22: Tools for Performing Six Sigma Analysis...............................................323
Chapter 23: Managing Six Sigma..................................................................................331
Part VI: The Part of Tens..........................................3k3
Chapter 24: Ten Top Do s and Don ts of Six Sigma...................................................345
Chapter 25: Ten Ways to Gain Synergies with Lean and Six Sigma.........................349
Chapter 26: Ten Places to Go for Help........................................................................353
Index......................................................................357
Table of Contents
Introduction................................................................. 7
About This Book..............................................................................................1
Conventions Used in This Book.....................................................................2
What You re Not to Read................................................................................3
Foolish Assumptions.......................................................................................3
How This Book Is Organized..........................................................................3
Part I: Getting Acquainted with Six Sigma Basics..............................4
Part II: DMAIC: Defining and Measuring..............................................4
Part III: DMAIC: Analyzing.....................................................................4
Part IV: DMAIC: Improving and Controlling........................................4
Part V: Looking at the Six Sigma Technology Tool Landscape........5
Part VI: The Part of Tens.......................................................................5
Icons Used in This Book.................................................................................5
Where to Go from Here...................................................................................6
Part 1: Getting Acquainted u/ith Six Sigma Basics...........7
Chapter 1: Better Business and Better Performance:
Defining Six Sigma.............................................9
Discovering What s Behind the Name..........................................................9
Tackling Six Sigma from the Managerial Perspective...............................11
Bridging science and leadership........................................................11
Management system orientation.......................................................13
Chapter 2: Linking Quality and Business.........................17
Specifications: Listening to the Voice of the Customer............................17
How close is close enough? Understanding the need for
specifications....................................................................................18
Defining specifications........................................................................18
Do you do the RUMBA? Creating realistic specifications...............19
Examining What Quality Truly Is.................................................................20
Discovering the cost of poor quality curve:
Football and Taguchi s loss function.............................................23
Avoiding the hidden factory...............................................................25
Looking at How Quality Beliefs Determine Behavior................................26
Comparing belief systems side by side.............................................26
Journeying from one to many............................................................27
Connecting quality and variation......................................................27
Calculating Six Sigma quality..............................................................28
XI(/ Six Sigma For Dummies, 2nd Edition
Chapter 3: Examining the Principles and Language of Six Sigma .. .31
Starting Out with One Simple Equation: Y = f(X) + e..................................31
Principle 1: Recognizing Determinism........................................................33
Seeking cause and effect............................... ......................................33
Correlation doesn t imply causation: Resisting superstitious
delusions...........................................................................................34
Principle 2: Reducing Variation...................................................................35
Understanding variation.....................................................................35
Categorizing common cause versus special cause variation.........36
Coping with variation..........................................................................37
We re adrift: Peeking at short-term and long-term variation.........37
Principle 3: Measuring for Success.............................................................38
Minding your Ys andXs......................................................................38
Summing it up with data.....................................................................39
Principle 4: Applying Leverage....................................................................39
Appreciating the difference between the critical few and
the trivial many................................................................................40
Separating and utilizing the critical few............................................41
Principle 5: Managing Risk...........................................................................42
Chapter 4: Organizing for Improvement..........................43
DMAIC: Introducing Your Project Strategy................................................43
Venturing to the Domains of Activity.........................................................45
Thinking for breakthrough.................................................................45
Processing for breakthrough..............................................................46
Designing for breakthrough................................................................46
Managing for breakthrough................................................................47
Filling the Roles: Who You Need to Know..................................................48
Starting at the top................................................................................48
Assembling the core team..................................................................49
Focusing on functional representatives............................................50
Spotting the deployment leader........................................................51
Meeting the Six Sigma Champion.......................................................53
Number-crunching karate: Black Belts and their brethren............54
Following the Five Stages of a Six Sigma Initiative....................................56
Initializing: Ready, aim.....................................................................57
Deploying: Setting the infrastructure in motion..............................58
Implementing: Forging first successes..............................................58
Expanding: Taking it everywhere......................................................59
Sustaining: The self-healing culture...................................................60
Part 11: ÙMAlC: Defining and Measuring......................61
Chapter 5: Identifying and Right-Sizing Projects..................63
Launching a Six Sigma Project.....................................................................64
Scoping the perfect project................................................................64
Transforming the problem.................................................................65
Table of Contents )((J
Knowing your goals and needs..........................................................65
Determining project responsibilities.................................................67
Writing the Business Case............................................................................68
Starting with candidate business-case statements.........................68
Selecting the business case................................................................69
When You re Ready: Defining a Six Sigma Project....................................70
Following the steps of the project definition process.....................71
Identifying the significant Y................................................................73
Understanding how bad it actually is................................................74
Deciding whether a project is worthwhile.......................................75
Chapter 6: Launching a Project.................................77
Describing the Problem with a Problem Statement..................................77
Deciding How Much Improvement Is Enough............................................80
Asking How much am I entitled to? ...............................................80
Acknowledging that other hidden opportunities exist..................81
Going for breakthrough improvement..............................................82
Setting an Improvement Target with Your Objective Statement............83
Getting a Project Approved and Assigned.................................................85
Chapter 7: Mapping to Identify Possible Factors..................87
Breaking Down Process Flow.......................................................................88
Drawing a process map.......................................................................89
Defining and visualizing the process points.....................................90
Acknowledging the as-is state............................................................92
Developing a SIPOC.......................................................................................93
VSM: Charting the Value Stream..................................................................94
Introducing a stream of resources, information, and value...........95
Creating a VSM for your process.......................................................96
Chapter 8: Diagramming to Identify Possible Factors.............101
Breaking Down Brainstorming Tools........................................................102
Affinity diagrams................................................................................102
Fishbone (Ishikawa) diagrams.........................................................102
Focusing on Failure Mode Effects Analysis (FMEA)................................103
Listing process steps.........................................................................104
Identifying requirements and recording potential
failure modes..................................................................................106
Spelling out effects of failures..........................................................106
Scoring the severity of the effects...................................................107
Listing causes of failure modes........................................................108
Scoring the occurrence of the cause...............................................108
Identifying current controls.............................................................109
Scoring the detection of the controls..............................................109
Calculating and reviewing RPN scores............................................111
Devising and assigning improvement actions................................111
XVl Six Sigma For Dummies, 2nd Edition
Chapter 9: Describing Performance with Numbers...............113
Recognizing Different Types of Data.........................................................113
Identifying attribute (category) data...............................................114
Classifying continuous (variable) data...........................................115
Using Statistics to Make Sense of Data.....................................................116
Beginning with measurement 101: Distribution.............................117
Measuring distribution location......................................................118
Calculating the width of variation...................................................121
The Long and Short of Variation...............................................................125
Sizing up short-term variation..........................................................125
Shift happens: Looking at long-term variation...............................128
Being all you can be: Entitlement....................................................130
Part 111: DMAlC: Analyzing....................................... 133
Chapter 10: Depicting and Analyzing Data
through Charts and Graphs....................................135
Checking Out Dot Plots and Histograms..................................................136
Creating your own dot plots and histograms................................136
Interpreting dot plots and histograms............................................137
Comparing Distributions in Box and Whisker Plots...............................141
Making your own box and whisker plot..........................................141
Making sense of box and whisker plots..........................................143
Making Connections with Scatter Plots....................................................144
Developing a scatter plot..................................................................144
Drawing correlations from a scatter plot.......................................146
Hindsight Is 20/20: Observing Process Behavior Charts........................150
Creating a characteristic or process behavior chart....................150
Interpreting characteristic or process behavior charts...............151
Chapter 11: Analyzing for Value................................155
Understanding and Achieving Value: It s Customer-Driven...................155
Ascertaining value.............................................................................156
Waste not: Defining the seven forms of waste...............................157
Kano s framework: Hearing the voice of the customer.................158
Analyzing Process Flow for Value: Introducing Take One, Make One.....160
Considering Cause-and-Effect (C E) Analysis.........................................161
Laying out the matrix........................................................................161
Adding some weight..........................................................................162
Figuring the final score......................................................................162
Go team! Appreciating group input when using C E....................164
Leveraging Your Old Friend FMEA for Value...........................................164
Table of Contents XÜ¡¡
Chapter 12: What s Normal? Recognizing Normally-Shaped
Variation....................................................165
Defining Normal: Bell-Shaped Variation and Probability.......................165
Meeting the model: The standard normal distribution................167
Working with nonstandard normal data: The Z transformation.... 171
Using Excel to calculate normal probabilities...............................172
Checking How Well Data Follow a Normal Curve:
Normal Probability Plots.........................................................................174
Constructing a normal probability plot..........................................174
Interpreting your normal probability plot......................................177
Chapter 13: Assessing Capability: Comparing the Voices
of the Customer and the Process...............................179
Working with Yield and Defect Rates........................................................179
Measuring yield..................................................................................179
Measuring defect rate........................................................................184
Brought to you by the number e: Linking yield and defect rate.... 189
What s Your Sigma, Baby? Deciphering Sigma (Z) Score.......................189
Breaking down how many standard deviations can fit.................190
Comparing short-term versus long-term sigma score
calculations.....................................................................................191
Linking short-term capability to long-term performance
with the 1.5-sigma shift..................................................................192
Considering Capability Indices..................................................................195
Short-term capability index (Cp)......................................................195
Adjusted short-term capability index (CPK)....................................196
Long-term capability indices (Pp and PPK)......................................198
Prescribing a capability improvement plan...................................198
Chapter 14: Gauging Gauges: Measurement System
Analysis (MSA)..............................................199
Avoiding Illusion: Measurement System Capability Analysis................199
Looking at variation in a measurement system.............................200
Sources of measurement system variation....................................200
Measuring Measurements: Measurement System Analysis (MSA).......203
Audit measurement system studies................................................203
Attribute measurement system studies..........................................204
Gauge or continuous variable measurement system studies......207
Chapter 15: Mining Data and Processes for Insight..............209
Filling the Funnel.........................................................................................209
Let the data do the talking................................................................210
Cast a big net......................................................................................210
Mining Data for Insight................................................................................211
Go with what you have: Observational studies.............................211
Digging in: Identifying potential sources of variation
through graphical analysis...........................................................213
*{} ll Six Sigma For Dummies, 2nd Edition
Nearly Magical Multi-Vari Charts: Expertly Screening Factors..............216
Categorizing the variations...............................................................216
Putting it all together: Creating a multi-vari sampling plan.........217
Constructing a multi-vari chart........................................................218
Interpreting a multi-vari chart..........................................................220
Checking out a Multi-Vari Example...........................................................223
Chapter 16: Making Confident Decisions........................227
Introducing Populations and Samples......................................................227
Parameter Distributions from Multiple Samples: Using the Central
Limit Theorem..........................................................................................228
Calculating Decision Risk: Confidence Intervals.....................................230
Confidence intervals for means.......................................................230
Confidence intervals for standard deviations................................234
Four out of five recommend: Confidence intervals
for proportions...............................................................................237
Part IV: DMAlC: Improving and Controlling................24 7
Chapter 17: Forecasting Future Performance....................243
Seeing the Correlation................................................................................243
Getting a Handle on Curve Fitting.............................................................246
Finding the line: Simple linear regression......................................247
Discovering residuals and the fitted model....................................249
Practicing tools for fitting lines........................................................254
Moving on to multiple linear regression.........................................255
Chapter 18: Designing, Conducting, and Analyzing
Experiments (DOE)...........................................259
Seeing the Improvement Power of Six Sigma Experiments....................259
Achieving better understanding through experiments................260
Getting schooled on the terms.........................................................261
The end game of Six Sigma experiments........................................261
Looking Before You Leap: Experimental Considerations.......................262
The trial-and-error approach...........................................................262
The one-factor-at-a-time approach..................................................263
The boil-the-ocean approach...........................................................263
The Six Sigma approach: Multitasking and progressing...............264
Setting up 2k Factorial Experiments..........................................................266
Planning your experiment................................................................266
Conducting your experiment...........................................................269
Analyzing your experiment...............................................................270
You ve Only Just Begun: Looking at More Topics in Experimentation......278
Table of Contents XIK
Chapter 19: Standardizing on Improvement......................281
Satisfying the Need for Control Planning.................................................281
The process management summary...............................................282
The process control plan..................................................................283
5S: Housekeeping for Sustained Improvement........................................285
Mistake-Proofing with Poka-Yoke..............................................................287
Leveraging FMEA as a Control Tool..........................................................288
Setting and Following Standards...............................................................289
Chapter 20: Maintaining Gains through Statistical
Process Control.............................................291
Getting to Know Control Charts................................................................291
Monitoring the process.....................................................................293
Understanding control limits...........................................................294
Using control charts to keep processes on track..........................296
Detecting patterns, shifts, and drifts...............................................297
Collecting data for control charts....................................................300
Setting Up Control Charts for Continuous Data......................................300
Individuals and moving range chart (I - MR).................................302
Averages and ranges chart ( - R chart)..........................................303
Averages and standard deviation chart (-S)................................304
Making Control Charts for Attribute Data................................................305
The p chart for attribute data..........................................................306
The u chart for attribute data..........................................................307
Part V: Looking at the Six Sigma Technology
Toot Landscape.........................................................309
Chapter 21: Eyeing Process Characterization
and Optimization Technologies................................311
Understanding the Platforms and Protocols...........................................312
Paper and pencil................................................................................312
Looking at desktops and laptops.....................................................313
Upgrading to smartphones and tablets..........................................313
Expanding to enterprise-class options............................................313
Knowing When Going Manual Makes Sense (And Doesn t)...................314
Using Basic Desktop Tools.........................................................................316
Getting a handle on the Office suite................................................316
Process mapping with Visio.............................................................317
Perusing Process Intelligence Tools.........................................................318
Diving into Desktop Process Mapping Technology................................320
Exploring Enterprise-Class Technology...................................................321
XX Six Sigma For Dummies, 2nd Edition
Chapter 22: Tools for Performing Six Sigma Analysis............323
Tackling Technology for Analytics............................................................323
Making room for manual computations..........................................324
Holding out for hand-held calculators............................................324
Opting for online calculators............................................................324
Looking at the local computer.........................................................325
Using Standard Spreadsheets....................................................................325
Taking on Bigger Projects with Specialized Statistical Analysis Tools.......326
Sampling spreadsheet add-ons........................................................327
Perusing dedicated statistics packages..........................................327
Minitab................................................................................................328
JMP......................................................................................................329
Other stats packages.........................................................................330
Chapter 23: Managing Six Sigma..............................331
Managing Your Projects Skillfully..............................................................331
Involving all the right people...........................................................332
Being in charge of your toolkit.........................................................332
Through the Looking Glass: Communicating Like a Leader..................334
Helping Yourself to Project Management Tools......................................335
Capturing ideas with ideation tools................................................335
Defining the project...........................................................................336
Pick a winner! Selecting the project................................................337
Tracking the project..........................................................................338
Just the Facts, Ma am: Intelligence Tools.................................................340
Gaining process intelligence............................................................340
Dealing with dashboards..................................................................340
Keeping a balanced scorecard.........................................................340
Collaborating in Style: Knowledge Management.....................................342
Part VI: The Part of Tens...........................................3U3
Chapter 24: Ten Top Do s and Don ts of Six Sigma...............345
Do Target Tangible Results........................................................................345
Do Think Before You Act............................................................................346
Do Put Your Faith in Data...........................................................................346
Do Align Projects with Key Goals..............................................................346
Do Unleash Everyone s Potential..............................................................347
Do Leverage Technology............................................................................347
Don t Deploy Six Sigma without a Leader.................................................347
Don t Take Too Big a Bite...........................................................................347
Don t Think, But We re Different ............................................................348
Don t Overtrain.............................................. ............348
Table of Contents XXI
Chapter 25: Ten Ways to Gain Synergies with Lean
and Six Sigma...............................................349
Add Customer Value...................................................................................349
Map the Value Stream.................................................................................350
Strive for Flow..............................................................................................350
3-Gen: Go to Gemba.....................................................................................350
Muda-Mura-Muri: Expand Your Definition of Waste...............................350
5S the Workplace.........................................................................................351
Keep Simple Things Simple........................................................................351
Remember that Everyone Plays a Part.....................................................351
View Improvement as a Mindset...............................................................352
Make Sure Managers Improve, Too...........................................................352
Chapter 26: Ten Places to Go for Help..........................353
Court Your Colleagues................................................................................353
Web Searches and Social Networks..........................................................353
Contact Six Sigma Corporations................................................................354
Join Associations and Societies.................................................................354
Attend Conferences.....................................................................................355
Read The Books...........................................................................................355
Talk to Technology Vendors......................................................................355
Chat with Consultants.................................................................................355
Survey the Six Sigma Trainers...................................................................356
Index.......................................................................357
|
| any_adam_object | 1 |
| author | Gygi, Craig Williams, Bruce |
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| author_facet | Gygi, Craig Williams, Bruce |
| author_role | aut aut |
| author_sort | Gygi, Craig |
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| building | Verbundindex |
| bvnumber | BV040596265 |
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| ctrlnum | (OCoLC)822644581 (DE-599)BSZ370687477 |
| dewey-full | 658.562 |
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| dewey-ones | 658 - General management |
| dewey-raw | 658.562 |
| dewey-search | 658.562 |
| dewey-sort | 3658.562 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 2nd ed. |
| format | Book |
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| genre | 1\p (DE-588)4151278-9 Einführung gnd-content |
| genre_facet | Einführung |
| id | DE-604.BV040596265 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T00:26:56Z |
| institution | BVB |
| isbn | 9781118120354 1118120353 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-025424102 |
| oclc_num | 822644581 |
| open_access_boolean | |
| owner | DE-M347 |
| owner_facet | DE-M347 |
| physical | XXIV, 375 S. Ill., graph. Darst. |
| publishDate | 2012 |
| publishDateSearch | 2012 |
| publishDateSort | 2012 |
| publisher | Wiley |
| record_format | marc |
| series2 | ... for dummies |
| spelling | Gygi, Craig Verfasser (DE-588)130477273 aut Six Sigma for dummies by Craig Gygi and Bruce Williams ... 2nd ed. Hoboken, NJ Wiley 2012 XXIV, 375 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier ... for dummies Fertigungsfehler (DE-588)4286623-6 gnd rswk-swf Six Sigma (DE-588)7604241-8 gnd rswk-swf Fehlerverhütung (DE-588)4276213-3 gnd rswk-swf Statistische Qualitätskontrolle (DE-588)4182962-1 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Six sigma (Quality control standard) 1\p (DE-588)4151278-9 Einführung gnd-content Qualitätsmanagement (DE-588)4219057-5 s Fertigungsfehler (DE-588)4286623-6 s Fehlerverhütung (DE-588)4276213-3 s Statistische Qualitätskontrolle (DE-588)4182962-1 s 2\p DE-604 Six Sigma (DE-588)7604241-8 s 3\p DE-604 Williams, Bruce Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025424102&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Gygi, Craig Williams, Bruce Six Sigma for dummies Fertigungsfehler (DE-588)4286623-6 gnd Six Sigma (DE-588)7604241-8 gnd Fehlerverhütung (DE-588)4276213-3 gnd Statistische Qualitätskontrolle (DE-588)4182962-1 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4286623-6 (DE-588)7604241-8 (DE-588)4276213-3 (DE-588)4182962-1 (DE-588)4219057-5 (DE-588)4151278-9 |
| title | Six Sigma for dummies |
| title_auth | Six Sigma for dummies |
| title_exact_search | Six Sigma for dummies |
| title_full | Six Sigma for dummies by Craig Gygi and Bruce Williams ... |
| title_fullStr | Six Sigma for dummies by Craig Gygi and Bruce Williams ... |
| title_full_unstemmed | Six Sigma for dummies by Craig Gygi and Bruce Williams ... |
| title_short | Six Sigma for dummies |
| title_sort | six sigma for dummies |
| topic | Fertigungsfehler (DE-588)4286623-6 gnd Six Sigma (DE-588)7604241-8 gnd Fehlerverhütung (DE-588)4276213-3 gnd Statistische Qualitätskontrolle (DE-588)4182962-1 gnd Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Fertigungsfehler Six Sigma Fehlerverhütung Statistische Qualitätskontrolle Qualitätsmanagement Einführung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025424102&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT gygicraig sixsigmafordummies AT williamsbruce sixsigmafordummies |