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Six Sigma for dummies:

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Hauptverfasser:	Gygi, Craig (VerfasserIn), Williams, Bruce (VerfasserIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	Hoboken, NJ Wiley 2012
Ausgabe:	2nd ed.
Schriftenreihe:	... for dummies
Schlagworte:	Fertigungsfehler Six Sigma Fehlerverhütung Statistische Qualitätskontrolle Qualitätsmanagement Six sigma (Quality control standard) Einführung
Online-Zugang:	Inhaltsverzeichnis
Beschreibung:	XXIV, 375 S. Ill., graph. Darst.
ISBN:	9781118120354 1118120353

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Datensatz im Suchindex

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adam_text	Titel: Six Sigma for dummies Autor: Gygi, Craig Jahr: 2012 Contents at a Glance # # # # # # # # # # # * # * » * * # * «¦ * « a * 3* * * * « # •* * » t « # # S * * ® m # * * # * Introduction................................................................ / /Vrrf /: Getting Acquainted With Sir Sigma Basics..........7 Chapter 1: Better Business and Better Performance: Defining Six Sigma..................9 Chapter 2: Linking Quality and Business......................................................................17 Chapter 3: Examining the Principles and Language of Six Sigma..............................31 Chapter 4: Organizing for Improvement.......................................................................43 Part 11: ÛMA1C: Defining and Measuring.....................61 Chapter 5: Identifying and Right-Sizing Projects.........................................................63 Chapter 6: Launching a Project......................................................................................77 Chapter 7: Mapping to Identify Possible Factors........................................................87 Chapter 8: Diagramming to Identify Possible Factors..............................................101 Chapter 9: Describing Performance with Numbers..................................................113 Part 111: ÙMAlC: Analyzing...................................... 133 Chapter 10: Depicting and Analyzing Data through Charts and Graphs................135 Chapter 11: Analyzing for Value...................................................................................155 Chapter 12: What s Normal? Recognizing Normally-Shaped Variation...................165 Chapter 13: Assessing Capability: Comparing the Voices of the Customer and the Process...........................................................................................................179 Chapter 14: Gauging Gauges: Measurement System Analysis (MSA)......................199 Chapter 15: Mining Data and Processes for Insight..................................................209 Chapter 16: Making Confident Decisions....................................................................227 Part IV: ÙMAlC: Improving and Con trot ling...............24 7 Chapter 17: Forecasting Future Performance............................................................243 Chapter 18: Designing, Conducting, and Analyzing Experiments (DOE)................259 Chapter 19: Standardizing on Improvement..............................................................281 Chapter 20: Maintaining Gains through Statistical Process Control.......................291 Part V: Looking at the Six Sigma Technology Toot Landscape........................................................309 Chapter 21: Eyeing Process Characterization and Optimization Technologies ....311 Chapter 22: Tools for Performing Six Sigma Analysis...............................................323 Chapter 23: Managing Six Sigma..................................................................................331 Part VI: The Part of Tens..........................................3k3 Chapter 24: Ten Top Do s and Don ts of Six Sigma...................................................345 Chapter 25: Ten Ways to Gain Synergies with Lean and Six Sigma.........................349 Chapter 26: Ten Places to Go for Help........................................................................353 Index......................................................................357 Table of Contents Introduction................................................................. 7 About This Book..............................................................................................1 Conventions Used in This Book.....................................................................2 What You re Not to Read................................................................................3 Foolish Assumptions.......................................................................................3 How This Book Is Organized..........................................................................3 Part I: Getting Acquainted with Six Sigma Basics..............................4 Part II: DMAIC: Defining and Measuring..............................................4 Part III: DMAIC: Analyzing.....................................................................4 Part IV: DMAIC: Improving and Controlling........................................4 Part V: Looking at the Six Sigma Technology Tool Landscape........5 Part VI: The Part of Tens.......................................................................5 Icons Used in This Book.................................................................................5 Where to Go from Here...................................................................................6 Part 1: Getting Acquainted u/ith Six Sigma Basics...........7 Chapter 1: Better Business and Better Performance: Defining Six Sigma.............................................9 Discovering What s Behind the Name..........................................................9 Tackling Six Sigma from the Managerial Perspective...............................11 Bridging science and leadership........................................................11 Management system orientation.......................................................13 Chapter 2: Linking Quality and Business.........................17 Specifications: Listening to the Voice of the Customer............................17 How close is close enough? Understanding the need for specifications....................................................................................18 Defining specifications........................................................................18 Do you do the RUMBA? Creating realistic specifications...............19 Examining What Quality Truly Is.................................................................20 Discovering the cost of poor quality curve: Football and Taguchi s loss function.............................................23 Avoiding the hidden factory...............................................................25 Looking at How Quality Beliefs Determine Behavior................................26 Comparing belief systems side by side.............................................26 Journeying from one to many............................................................27 Connecting quality and variation......................................................27 Calculating Six Sigma quality..............................................................28 XI(/ Six Sigma For Dummies, 2nd Edition Chapter 3: Examining the Principles and Language of Six Sigma .. .31 Starting Out with One Simple Equation: Y = f(X) + e..................................31 Principle 1: Recognizing Determinism........................................................33 Seeking cause and effect............................... ......................................33 Correlation doesn t imply causation: Resisting superstitious delusions...........................................................................................34 Principle 2: Reducing Variation...................................................................35 Understanding variation.....................................................................35 Categorizing common cause versus special cause variation.........36 Coping with variation..........................................................................37 We re adrift: Peeking at short-term and long-term variation.........37 Principle 3: Measuring for Success.............................................................38 Minding your Ys andXs......................................................................38 Summing it up with data.....................................................................39 Principle 4: Applying Leverage....................................................................39 Appreciating the difference between the critical few and the trivial many................................................................................40 Separating and utilizing the critical few............................................41 Principle 5: Managing Risk...........................................................................42 Chapter 4: Organizing for Improvement..........................43 DMAIC: Introducing Your Project Strategy................................................43 Venturing to the Domains of Activity.........................................................45 Thinking for breakthrough.................................................................45 Processing for breakthrough..............................................................46 Designing for breakthrough................................................................46 Managing for breakthrough................................................................47 Filling the Roles: Who You Need to Know..................................................48 Starting at the top................................................................................48 Assembling the core team..................................................................49 Focusing on functional representatives............................................50 Spotting the deployment leader........................................................51 Meeting the Six Sigma Champion.......................................................53 Number-crunching karate: Black Belts and their brethren............54 Following the Five Stages of a Six Sigma Initiative....................................56 Initializing: Ready, aim.....................................................................57 Deploying: Setting the infrastructure in motion..............................58 Implementing: Forging first successes..............................................58 Expanding: Taking it everywhere......................................................59 Sustaining: The self-healing culture...................................................60 Part 11: ÙMAlC: Defining and Measuring......................61 Chapter 5: Identifying and Right-Sizing Projects..................63 Launching a Six Sigma Project.....................................................................64 Scoping the perfect project................................................................64 Transforming the problem.................................................................65 Table of Contents )((J Knowing your goals and needs..........................................................65 Determining project responsibilities.................................................67 Writing the Business Case............................................................................68 Starting with candidate business-case statements.........................68 Selecting the business case................................................................69 When You re Ready: Defining a Six Sigma Project....................................70 Following the steps of the project definition process.....................71 Identifying the significant Y................................................................73 Understanding how bad it actually is................................................74 Deciding whether a project is worthwhile.......................................75 Chapter 6: Launching a Project.................................77 Describing the Problem with a Problem Statement..................................77 Deciding How Much Improvement Is Enough............................................80 Asking How much am I entitled to? ...............................................80 Acknowledging that other hidden opportunities exist..................81 Going for breakthrough improvement..............................................82 Setting an Improvement Target with Your Objective Statement............83 Getting a Project Approved and Assigned.................................................85 Chapter 7: Mapping to Identify Possible Factors..................87 Breaking Down Process Flow.......................................................................88 Drawing a process map.......................................................................89 Defining and visualizing the process points.....................................90 Acknowledging the as-is state............................................................92 Developing a SIPOC.......................................................................................93 VSM: Charting the Value Stream..................................................................94 Introducing a stream of resources, information, and value...........95 Creating a VSM for your process.......................................................96 Chapter 8: Diagramming to Identify Possible Factors.............101 Breaking Down Brainstorming Tools........................................................102 Affinity diagrams................................................................................102 Fishbone (Ishikawa) diagrams.........................................................102 Focusing on Failure Mode Effects Analysis (FMEA)................................103 Listing process steps.........................................................................104 Identifying requirements and recording potential failure modes..................................................................................106 Spelling out effects of failures..........................................................106 Scoring the severity of the effects...................................................107 Listing causes of failure modes........................................................108 Scoring the occurrence of the cause...............................................108 Identifying current controls.............................................................109 Scoring the detection of the controls..............................................109 Calculating and reviewing RPN scores............................................111 Devising and assigning improvement actions................................111 XVl Six Sigma For Dummies, 2nd Edition Chapter 9: Describing Performance with Numbers...............113 Recognizing Different Types of Data.........................................................113 Identifying attribute (category) data...............................................114 Classifying continuous (variable) data...........................................115 Using Statistics to Make Sense of Data.....................................................116 Beginning with measurement 101: Distribution.............................117 Measuring distribution location......................................................118 Calculating the width of variation...................................................121 The Long and Short of Variation...............................................................125 Sizing up short-term variation..........................................................125 Shift happens: Looking at long-term variation...............................128 Being all you can be: Entitlement....................................................130 Part 111: DMAlC: Analyzing....................................... 133 Chapter 10: Depicting and Analyzing Data through Charts and Graphs....................................135 Checking Out Dot Plots and Histograms..................................................136 Creating your own dot plots and histograms................................136 Interpreting dot plots and histograms............................................137 Comparing Distributions in Box and Whisker Plots...............................141 Making your own box and whisker plot..........................................141 Making sense of box and whisker plots..........................................143 Making Connections with Scatter Plots....................................................144 Developing a scatter plot..................................................................144 Drawing correlations from a scatter plot.......................................146 Hindsight Is 20/20: Observing Process Behavior Charts........................150 Creating a characteristic or process behavior chart....................150 Interpreting characteristic or process behavior charts...............151 Chapter 11: Analyzing for Value................................155 Understanding and Achieving Value: It s Customer-Driven...................155 Ascertaining value.............................................................................156 Waste not: Defining the seven forms of waste...............................157 Kano s framework: Hearing the voice of the customer.................158 Analyzing Process Flow for Value: Introducing Take One, Make One.....160 Considering Cause-and-Effect (C E) Analysis.........................................161 Laying out the matrix........................................................................161 Adding some weight..........................................................................162 Figuring the final score......................................................................162 Go team! Appreciating group input when using C E....................164 Leveraging Your Old Friend FMEA for Value...........................................164 Table of Contents XÜ¡¡ Chapter 12: What s Normal? Recognizing Normally-Shaped Variation....................................................165 Defining Normal: Bell-Shaped Variation and Probability.......................165 Meeting the model: The standard normal distribution................167 Working with nonstandard normal data: The Z transformation.... 171 Using Excel to calculate normal probabilities...............................172 Checking How Well Data Follow a Normal Curve: Normal Probability Plots.........................................................................174 Constructing a normal probability plot..........................................174 Interpreting your normal probability plot......................................177 Chapter 13: Assessing Capability: Comparing the Voices of the Customer and the Process...............................179 Working with Yield and Defect Rates........................................................179 Measuring yield..................................................................................179 Measuring defect rate........................................................................184 Brought to you by the number e: Linking yield and defect rate.... 189 What s Your Sigma, Baby? Deciphering Sigma (Z) Score.......................189 Breaking down how many standard deviations can fit.................190 Comparing short-term versus long-term sigma score calculations.....................................................................................191 Linking short-term capability to long-term performance with the 1.5-sigma shift..................................................................192 Considering Capability Indices..................................................................195 Short-term capability index (Cp)......................................................195 Adjusted short-term capability index (CPK)....................................196 Long-term capability indices (Pp and PPK)......................................198 Prescribing a capability improvement plan...................................198 Chapter 14: Gauging Gauges: Measurement System Analysis (MSA)..............................................199 Avoiding Illusion: Measurement System Capability Analysis................199 Looking at variation in a measurement system.............................200 Sources of measurement system variation....................................200 Measuring Measurements: Measurement System Analysis (MSA).......203 Audit measurement system studies................................................203 Attribute measurement system studies..........................................204 Gauge or continuous variable measurement system studies......207 Chapter 15: Mining Data and Processes for Insight..............209 Filling the Funnel.........................................................................................209 Let the data do the talking................................................................210 Cast a big net......................................................................................210 Mining Data for Insight................................................................................211 Go with what you have: Observational studies.............................211 Digging in: Identifying potential sources of variation through graphical analysis...........................................................213 *{} ll Six Sigma For Dummies, 2nd Edition Nearly Magical Multi-Vari Charts: Expertly Screening Factors..............216 Categorizing the variations...............................................................216 Putting it all together: Creating a multi-vari sampling plan.........217 Constructing a multi-vari chart........................................................218 Interpreting a multi-vari chart..........................................................220 Checking out a Multi-Vari Example...........................................................223 Chapter 16: Making Confident Decisions........................227 Introducing Populations and Samples......................................................227 Parameter Distributions from Multiple Samples: Using the Central Limit Theorem..........................................................................................228 Calculating Decision Risk: Confidence Intervals.....................................230 Confidence intervals for means.......................................................230 Confidence intervals for standard deviations................................234 Four out of five recommend: Confidence intervals for proportions...............................................................................237 Part IV: DMAlC: Improving and Controlling................24 7 Chapter 17: Forecasting Future Performance....................243 Seeing the Correlation................................................................................243 Getting a Handle on Curve Fitting.............................................................246 Finding the line: Simple linear regression......................................247 Discovering residuals and the fitted model....................................249 Practicing tools for fitting lines........................................................254 Moving on to multiple linear regression.........................................255 Chapter 18: Designing, Conducting, and Analyzing Experiments (DOE)...........................................259 Seeing the Improvement Power of Six Sigma Experiments....................259 Achieving better understanding through experiments................260 Getting schooled on the terms.........................................................261 The end game of Six Sigma experiments........................................261 Looking Before You Leap: Experimental Considerations.......................262 The trial-and-error approach...........................................................262 The one-factor-at-a-time approach..................................................263 The boil-the-ocean approach...........................................................263 The Six Sigma approach: Multitasking and progressing...............264 Setting up 2k Factorial Experiments..........................................................266 Planning your experiment................................................................266 Conducting your experiment...........................................................269 Analyzing your experiment...............................................................270 You ve Only Just Begun: Looking at More Topics in Experimentation......278 Table of Contents XIK Chapter 19: Standardizing on Improvement......................281 Satisfying the Need for Control Planning.................................................281 The process management summary...............................................282 The process control plan..................................................................283 5S: Housekeeping for Sustained Improvement........................................285 Mistake-Proofing with Poka-Yoke..............................................................287 Leveraging FMEA as a Control Tool..........................................................288 Setting and Following Standards...............................................................289 Chapter 20: Maintaining Gains through Statistical Process Control.............................................291 Getting to Know Control Charts................................................................291 Monitoring the process.....................................................................293 Understanding control limits...........................................................294 Using control charts to keep processes on track..........................296 Detecting patterns, shifts, and drifts...............................................297 Collecting data for control charts....................................................300 Setting Up Control Charts for Continuous Data......................................300 Individuals and moving range chart (I - MR).................................302 Averages and ranges chart ( - R chart)..........................................303 Averages and standard deviation chart (-S)................................304 Making Control Charts for Attribute Data................................................305 The p chart for attribute data..........................................................306 The u chart for attribute data..........................................................307 Part V: Looking at the Six Sigma Technology Toot Landscape.........................................................309 Chapter 21: Eyeing Process Characterization and Optimization Technologies................................311 Understanding the Platforms and Protocols...........................................312 Paper and pencil................................................................................312 Looking at desktops and laptops.....................................................313 Upgrading to smartphones and tablets..........................................313 Expanding to enterprise-class options............................................313 Knowing When Going Manual Makes Sense (And Doesn t)...................314 Using Basic Desktop Tools.........................................................................316 Getting a handle on the Office suite................................................316 Process mapping with Visio.............................................................317 Perusing Process Intelligence Tools.........................................................318 Diving into Desktop Process Mapping Technology................................320 Exploring Enterprise-Class Technology...................................................321 XX Six Sigma For Dummies, 2nd Edition Chapter 22: Tools for Performing Six Sigma Analysis............323 Tackling Technology for Analytics............................................................323 Making room for manual computations..........................................324 Holding out for hand-held calculators............................................324 Opting for online calculators............................................................324 Looking at the local computer.........................................................325 Using Standard Spreadsheets....................................................................325 Taking on Bigger Projects with Specialized Statistical Analysis Tools.......326 Sampling spreadsheet add-ons........................................................327 Perusing dedicated statistics packages..........................................327 Minitab................................................................................................328 JMP......................................................................................................329 Other stats packages.........................................................................330 Chapter 23: Managing Six Sigma..............................331 Managing Your Projects Skillfully..............................................................331 Involving all the right people...........................................................332 Being in charge of your toolkit.........................................................332 Through the Looking Glass: Communicating Like a Leader..................334 Helping Yourself to Project Management Tools......................................335 Capturing ideas with ideation tools................................................335 Defining the project...........................................................................336 Pick a winner! Selecting the project................................................337 Tracking the project..........................................................................338 Just the Facts, Ma am: Intelligence Tools.................................................340 Gaining process intelligence............................................................340 Dealing with dashboards..................................................................340 Keeping a balanced scorecard.........................................................340 Collaborating in Style: Knowledge Management.....................................342 Part VI: The Part of Tens...........................................3U3 Chapter 24: Ten Top Do s and Don ts of Six Sigma...............345 Do Target Tangible Results........................................................................345 Do Think Before You Act............................................................................346 Do Put Your Faith in Data...........................................................................346 Do Align Projects with Key Goals..............................................................346 Do Unleash Everyone s Potential..............................................................347 Do Leverage Technology............................................................................347 Don t Deploy Six Sigma without a Leader.................................................347 Don t Take Too Big a Bite...........................................................................347 Don t Think, But We re Different ............................................................348 Don t Overtrain.............................................. ............348 Table of Contents XXI Chapter 25: Ten Ways to Gain Synergies with Lean and Six Sigma...............................................349 Add Customer Value...................................................................................349 Map the Value Stream.................................................................................350 Strive for Flow..............................................................................................350 3-Gen: Go to Gemba.....................................................................................350 Muda-Mura-Muri: Expand Your Definition of Waste...............................350 5S the Workplace.........................................................................................351 Keep Simple Things Simple........................................................................351 Remember that Everyone Plays a Part.....................................................351 View Improvement as a Mindset...............................................................352 Make Sure Managers Improve, Too...........................................................352 Chapter 26: Ten Places to Go for Help..........................353 Court Your Colleagues................................................................................353 Web Searches and Social Networks..........................................................353 Contact Six Sigma Corporations................................................................354 Join Associations and Societies.................................................................354 Attend Conferences.....................................................................................355 Read The Books...........................................................................................355 Talk to Technology Vendors......................................................................355 Chat with Consultants.................................................................................355 Survey the Six Sigma Trainers...................................................................356 Index.......................................................................357
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author	Gygi, Craig Williams, Bruce
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discipline	Wirtschaftswissenschaften
edition	2nd ed.
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genre	1\p (DE-588)4151278-9 Einführung gnd-content
genre_facet	Einführung
id	DE-604.BV040596265
illustrated	Illustrated
indexdate	2024-07-10T00:26:56Z
institution	BVB
isbn	9781118120354 1118120353
language	English
oai_aleph_id	oai:aleph.bib-bvb.de:BVB01-025424102
oclc_num	822644581
open_access_boolean
owner	DE-M347
owner_facet	DE-M347
physical	XXIV, 375 S. Ill., graph. Darst.
publishDate	2012
publishDateSearch	2012
publishDateSort	2012
publisher	Wiley
record_format	marc
series2	... for dummies
spelling	Gygi, Craig Verfasser (DE-588)130477273 aut Six Sigma for dummies by Craig Gygi and Bruce Williams ... 2nd ed. Hoboken, NJ Wiley 2012 XXIV, 375 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier ... for dummies Fertigungsfehler (DE-588)4286623-6 gnd rswk-swf Six Sigma (DE-588)7604241-8 gnd rswk-swf Fehlerverhütung (DE-588)4276213-3 gnd rswk-swf Statistische Qualitätskontrolle (DE-588)4182962-1 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Six sigma (Quality control standard) 1\p (DE-588)4151278-9 Einführung gnd-content Qualitätsmanagement (DE-588)4219057-5 s Fertigungsfehler (DE-588)4286623-6 s Fehlerverhütung (DE-588)4276213-3 s Statistische Qualitätskontrolle (DE-588)4182962-1 s 2\p DE-604 Six Sigma (DE-588)7604241-8 s 3\p DE-604 Williams, Bruce Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025424102&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk
spellingShingle	Gygi, Craig Williams, Bruce Six Sigma for dummies Fertigungsfehler (DE-588)4286623-6 gnd Six Sigma (DE-588)7604241-8 gnd Fehlerverhütung (DE-588)4276213-3 gnd Statistische Qualitätskontrolle (DE-588)4182962-1 gnd Qualitätsmanagement (DE-588)4219057-5 gnd
subject_GND	(DE-588)4286623-6 (DE-588)7604241-8 (DE-588)4276213-3 (DE-588)4182962-1 (DE-588)4219057-5 (DE-588)4151278-9
title	Six Sigma for dummies
title_auth	Six Sigma for dummies
title_exact_search	Six Sigma for dummies
title_full	Six Sigma for dummies by Craig Gygi and Bruce Williams ...
title_fullStr	Six Sigma for dummies by Craig Gygi and Bruce Williams ...
title_full_unstemmed	Six Sigma for dummies by Craig Gygi and Bruce Williams ...
title_short	Six Sigma for dummies
title_sort	six sigma for dummies
topic	Fertigungsfehler (DE-588)4286623-6 gnd Six Sigma (DE-588)7604241-8 gnd Fehlerverhütung (DE-588)4276213-3 gnd Statistische Qualitätskontrolle (DE-588)4182962-1 gnd Qualitätsmanagement (DE-588)4219057-5 gnd
topic_facet	Fertigungsfehler Six Sigma Fehlerverhütung Statistische Qualitätskontrolle Qualitätsmanagement Einführung
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025424102&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
work_keys_str_mv	AT gygicraig sixsigmafordummies AT williamsbruce sixsigmafordummies

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