Driving innovation in service organisations: a study of the German airport industry
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Abschlussarbeit Buch |
| Sprache: | English |
| Veröffentlicht: |
Wiesbaden
Springer Gabler
2012
|
| Schriftenreihe: | Markt- und Unternehmensentwicklung / Markets and organisations
Research |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIX, 196 S. graph. Darst. 21 cm |
| ISBN: | 3834934062 9783834934062 |
Internformat
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Datensatz im Suchindex
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|---|---|
| adam_text | IMAGE 1
TABLE O F CONTENTS
X I
TABLE OF CONTENTS
FOREWORD VII
PREFACE IX
FIGURES X V
TABLES .XVII
ACRONYMS AND ABBREVIATIONS JCIX
1 INTRODUCTION 1
L . L RELEVANCE O F SUBJECT I
L .2 RESEARCH PROBLEM AND OBJECTIVE 3
L .3 OUTLINE O F DISSERTATION 6
2 THEORETICAL BACKGROUND 9
2.1 INTRODUCTION TO SERVICE-DOMINANT LOGIC 9
2.2 SERVICE-DOMINANT LOGIC O N INNOVATION 14
2.2.1 T H E TRADITIONAL PERSPECTIVE O N SERVICE: GOODS-DOMINANT LOGIC 14
2.2.2 A N E W PERSPECTIVE ON SERVICE: SERVICE-DOMINANT LOGIC 16
2.2.3 OPERAND A N D OPERANT RESOURCES IN THE RESOURCE-BASED V I E W O F
T H E FIRM A N D SERVICE-DOMINANT LOGIC 3 0
2.2.3.1 T H E RESOURCE-BASED V I E W O F THE FIRM 3 0
2.2.3.2 OPERAND AND OPERANT RESOURCES IN S-D LOGIC: A FRAMEWORK 4 7
2.2.4 INNOVATION WITHIN SERVICE-DOMINANT LOGIC 5 9
2.3 M A J O R ROLES O F INDIVIDUALS IN INNOVATION ACTIVITIES 61
2.3.1 CHAMPIONS, PROMOTORS, A N D OPPONENTS 61
2.3.2 ORGANIZATIONAL CLIMATE A N D THE OCCURRENCE O F SPECIFIC ROLES IN
INNOVATION ACTIVITIES. 6 4
2.4 S U M M A R Y 6 5
3 METHOD 6 7
3.1 O V E R V I E W 6 7
3.2 RESEARCH APPROACH 6 8
3.2.1 PRE-STUDY O F THE EMPIRICAL FIELD: SECONDARY DATA ANALYSIS O F
ANNUAL REPORTS 6 8
3.2.2 M A I N STUDIES 71
3.2.2.1 QUANTITATIVE VERSUS QUALITATIVE SOCIAL RESEARCH 71
3.2.2.2 STUDY 1: NARRATIVE INTERVIEW 7 5
3.2.2.3 STUDY 2: CASE STUDY APPROACH 8 !
HTTP://D-NB.INFO/1014979625
IMAGE 2
XTT T A B L E O F C O N T E N T S
3.3 DATA COLLECTION 8 4
3.3.1 PRE-STUDY O F THE EMPIRICAL FIELD 8 4
3.3.2 MAIN STUDIES 85
3.4 ANALYSIS A N D INTERPRETATION O F DATA 8 6
3.4.1 PRE-STUDY O F THE EMPIRICAL FIELD 8 6
3.4.2 M A I N STUDIES 8 8
3.4.2.1 STUDY 1: NARRATIVE INTERVIEWS 88
3.4.2.2 STUDY 2: CASE STUDIES 91
3.5 S U M M A R Y 9 2
4 THE GERMAN AIRPORT INDUSTRY: EMPIRICAL FINDINGS FROM
THE PRE-STUDY 9 5
4.1 PERIODS O F CHANGE IN THE G E R M A N AIRPORT INDUSTRY 9 5
4.2 OPPORTUNITIES A N D CHALLENGES O F THE FUTURE 9 7
4.2.1 FINDINGS FROM THE POSITION REPORTS 9 7
4.2.1.1 FUTURE DEVELOPMENTS PERCEIVED AS OPPORTUNITIES 9 7
4.2.1.2 FUTURE DEVELOPMENTS PERCEIVED AS CHALLENGES 9 9
4.2.2 FINDINGS FROM THE CORE FIGURES 101
4.3 S U M M A R Y 103
5 EMPIRICAL FINDINGS FROM THE MAIN STUDIES. 1 0 5
5.1 STUDY 1: INDUCTIVE CATEGORIES - FINDINGS FROM THE NARRATIVES 105
5.1.1 O V E R V I E W 105
5.1.2 BARRIERS A N D ENABLERS O N T H E ORGANIZATIONAL LEVEL 108
5.1.2.1 MONITORING O F ENVIRONMENT AND COMPETITORS 108
5.1.2.2 INSTITUTIONALIZATION O F INTERACTION AND EXCHANGE 111
5.1.2.3 SYSTEMATIC APPROACH 115
5.1.2.4 LACK O F ORGANIZATIONAL INNOVATION PRIORITY 118
5.1.2.5 LIMITATIONS IN SPACE 121
5.1.3 BARRIERS A N D ENABLERS O N THE INDIVIDUAL LEVEL 122
5.1.3.1 T O P MANAGEMENT COMMITMENT 122
5.1.3.2 ENVIRONMENTAL PRESSURE 125
5.1.3.3 INNOVATION OPPONENTS 128
5.1.4 HIERARCHICAL FRAMEWORK O F INNOVATION RELEVANT OPERANT A N D O P E
R A N D RESOURCES 131
5.1.5 DISCUSSION 134
5.2 STUDY 2: THE P H E N O M E N O N O F INNOVATION OPPONENTS - FINDINGS
FROM THE CASE STUDIES 135
5.2.1 O V E R V I E W 135
5.2.2 A TYPOLOGY O F INNOVATION OPPONENTS 137
5.2.2.1 INFORMATION DEFICIT OPPONENT 137
5.2.2.2 CHALLENGER OPPONENT 138
5.2.2.3 ROUTINE OPPONENT 139
5.2.2.4 FEAR OPPONENT 140
5.2.2.5 CONFLICT O F INTERESTS OPPONENT 141
5.2.2.6 OVERVIEW: GROUPS OFINNOVATION OPPONENTS 143
IMAGE 3
TABLE O F CONTENTS XIII
5.2.3 ORGANIZATIONAL CLIMATE A N D THE OCCURRENCE O F INNOVATION
OPPONENTS 148
5.2.3.1 SINGLE-EXISTENCE O F CONSTRUCTIVE OPPONENTS 150
5.2.3.2 CO-EXISTENCE O F CONSTRUCTIVE AND DESTRUCTIVE OPPONENTS 151
5.2.3.3 PREDOMINANCE O F DESTRUCTIVE OPPONENTS 152
5.2.4 DISCUSSION 154
5.3 S U M M A R Y 155
6 CONCLUSION AND IMPLICATIONS 1 5 8
6.1 S U M M A R Y 158
6.2 LIMITATIONS 162
6.3 IMPLICATIONS FOR THEORY A N D M A N A G E M E N T 163
6.3.1 IMPLICATIONS F O R S - D LOGIC 163
6.3.2 IMPLICATIONS FOR ROLES O F INDIVIDUALS IN INNOVATION ACTIVITIES
164
6.3.3 IMPLICATIONS FOR THE AIRPORT INDUSTRY 167
6.4 OUTLOOK FOR THE FUTURE 168
APPENDIX 171
REFERENCES 181
|
| any_adam_object | 1 |
| author | Scheler, Jessica |
| author_GND | (DE-588)1026734932 |
| author_facet | Scheler, Jessica |
| author_role | aut |
| author_sort | Scheler, Jessica |
| author_variant | j s js |
| building | Verbundindex |
| bvnumber | BV040543298 |
| classification_rvk | QR 840 |
| ctrlnum | (OCoLC)826437615 (DE-599)DNB1014979625 |
| dewey-full | 387.7364068 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 387 - Water, air, space transportation |
| dewey-raw | 387.7364068 |
| dewey-search | 387.7364068 |
| dewey-sort | 3387.7364068 |
| dewey-tens | 380 - Commerce, communications, transportation |
| discipline | Wirtschaftswissenschaften |
| format | Thesis Book |
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| spelling | Scheler, Jessica Verfasser (DE-588)1026734932 aut Driving innovation in service organisations a study of the German airport industry Jessica Scheler Wiesbaden Springer Gabler 2012 XIX, 196 S. graph. Darst. 21 cm txt rdacontent n rdamedia nc rdacarrier Markt- und Unternehmensentwicklung / Markets and organisations Research Zugl.: Leipzig, HHL - Leipzig Graduate School of Management, Diss., 2011 Dienstleistungssektor (DE-588)4012183-5 gnd rswk-swf Dienstleistung (DE-588)4012178-1 gnd rswk-swf Innovationsmanagement (DE-588)4161817-8 gnd rswk-swf Luftfahrtindustrie (DE-588)4036560-8 gnd rswk-swf Flughafen (DE-588)4154752-4 gnd rswk-swf Deutschland (DE-588)4011882-4 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Deutschland (DE-588)4011882-4 g Flughafen (DE-588)4154752-4 s Dienstleistung (DE-588)4012178-1 s Innovationsmanagement (DE-588)4161817-8 s DE-604 Dienstleistungssektor (DE-588)4012183-5 s Luftfahrtindustrie (DE-588)4036560-8 s Erscheint auch als Online-Ausgabe 978-3-8349-3839-8 DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025389149&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Scheler, Jessica Driving innovation in service organisations a study of the German airport industry Dienstleistungssektor (DE-588)4012183-5 gnd Dienstleistung (DE-588)4012178-1 gnd Innovationsmanagement (DE-588)4161817-8 gnd Luftfahrtindustrie (DE-588)4036560-8 gnd Flughafen (DE-588)4154752-4 gnd |
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| title | Driving innovation in service organisations a study of the German airport industry |
| title_auth | Driving innovation in service organisations a study of the German airport industry |
| title_exact_search | Driving innovation in service organisations a study of the German airport industry |
| title_full | Driving innovation in service organisations a study of the German airport industry Jessica Scheler |
| title_fullStr | Driving innovation in service organisations a study of the German airport industry Jessica Scheler |
| title_full_unstemmed | Driving innovation in service organisations a study of the German airport industry Jessica Scheler |
| title_short | Driving innovation in service organisations |
| title_sort | driving innovation in service organisations a study of the german airport industry |
| title_sub | a study of the German airport industry |
| topic | Dienstleistungssektor (DE-588)4012183-5 gnd Dienstleistung (DE-588)4012178-1 gnd Innovationsmanagement (DE-588)4161817-8 gnd Luftfahrtindustrie (DE-588)4036560-8 gnd Flughafen (DE-588)4154752-4 gnd |
| topic_facet | Dienstleistungssektor Dienstleistung Innovationsmanagement Luftfahrtindustrie Flughafen Deutschland Hochschulschrift |
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