The change pact: building commitment to ongoing change
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London
Financial Times Pitman
1998
|
| Ausgabe: | A Pearson Education Print on Demand Ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXIII, 248 S. |
| ISBN: | 0273632949 |
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Datensatz im Suchindex
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|---|---|
| adam_text | CONTENTS
Acknowledgements xiii
New Compacts: a commitment framework xv
Parti
DESIGNING NEW COMPACTS
1 The basic responses to change 3
Global Associates: from loose federation to global
business lines 5
Clustering of change responses 6
Global Associates: the response to change 8
The change agents 9
The resistors 10
The bystanders 12
The traditionalists 14
2 Challenging change agents to stretch 17
Eisai: the power of a challenge to change agents 19
Get your change agents attention 20
Designing a new compact framework for change agents 21
The compacts for change agents at Eisai 23
Helping change agents to commit 25
Commitment at Eisai 26
3 Mobilizing bystanders with the value-creating logic 29
Federal Express: clear goals to bring bystanders on board 31
Designing a new compact framework for bystanders 32
The new bystander compact at Federal Express 36
Helping bystanders to commit 38
vii
UUNICNI3
4 Involving traditionalists in a new reality 41
Sun Life: turning a traditionalist sales staff into case managers 43
Designing a new compact framework for traditionalists 44
The new traditionalist compact at Sun Life 49
Helping traditionalists commit 50
5 Confronting resistors with moments of truth 53
Ljubljanska Banka: the danger of not facing up to resistors 55
Tactics for confronting resistors with moments of truth 56
Designing a compact to convert resistors 59
Helping resistors commit 61
Getting the commitment of resistors at Ljubljanska Banka 62
6 Designing a change leadership compact 65
Spaarbeleg: change leadership compact with the management
board 67
Designing the economic and social dimensions of a leadership
compact 67
Finding the right members of the leadership team 69
A defining event at Spaarbeleg to find the right team members 70
Linking the compacts of the lead team members to the
change leader 71
Lead team members compact at Spaarbeleg 72
Part II
ORCHESTRATING COMPACT RENEWAL
7 Choosing the right process for compact renewal 79
Different situations demand different processes 81
Choosing the right change process 82
In closed organizations, compact renewal has to be driven
from the top 84
In open organizations, the front line can drive compact
renewal 86
viii
I UNItNIS
8 Turnaround compact renewal 91
Philips: dramatic take-it-or-leave approach 93
Turnaround approach to compact renewal 93
Commander style leadership compact 94
Sequence and tactics for turnaround compact renewal 96
A viable compact for those who stay 99
Pitfall after turnaround: hubris of the commander 100
9 Taskforce compact renewal 103
Medoil: intensive solicitation of different views 105
Taskforce approach to compact renewal 105
Chairman-style leadership compact 106
Typical taskforce compact 107
Sequence and tactics for compact renewal during taskforce
change 108
Give everyone the opportunity to commit 112
Pitfall during taskforce change: too many
conflicting projects 113
10 Widespread participative compact renewal 115
Ford of Europe: a need for widespread collaboration 117
Widespread participative approach to compact renewal 118
Coaching style leadership compact 118
Sequence and tactics for widespread participative
compact renewal 120
Importance of a widespread commitment to action 124
Pitfall in widespread participation: process drives out
value creation 126
11 Compact renewal for bottom-up initiatives 127
Performance Chemicals: provocative stimulus for bottom-up
initiatives 129
Bottom-up initiatives approach to compact renewal 129
Inspirational style leadership compact 130
Compact renewal sequence and tactics for bottom-up
initiatives 131
JX
The social compact is central to bottom-up initiatives 137
Pitfall in bottom-up initiatives: confusion from too much
laissez-faire 137
12 Dealing with the politics of compact renewal 139
Delta Auto: the politics of compact renewal 141
How to deal with the politics of compact renewal 141
Developing influence to orchestrate compact renewal 142
Monitoring the balance of power between change agents
and resistors 143
Timing intervention to shape the politics of compact renewal 144
Part III
ONGOING COMPACT RENEWAL
13 Moving to employee-driven compact renewal 149
Discontinuous path 152
Continuous path 158
Implications for ongoing compact renewal 168
14 Developing a social compact for employee-driven change 169
British Nuclear Fuels: essential foundations of a new social
compact 171
General Electric: moving from an old social compact to a
new one 174
3M vs. GE: implanting a social compact for employee-driven
change 178
The difference between the social compacts at 3M and GE 182
15 Nurturing learning compacts for ongoing change 185
Two types of learning compact on the front line 187
Granite Rock: an example of efficiency compacts 188
Oricon: an example of innovation compacts 192
Enabling processes for learning compacts 195
Enabling behaviour for learning compacts at the top 201
X
CONTENTS
16 Reorienting learning compacts to outpace the competition 207
Hewlett Packard: reorienting learning 209
Getting the direction right at the top 210
Signalling the need for a reorientation of learning compacts 211
Reorientation of learning compacts at Hewlett Packard 212
Outpacing the competition 219
17 Looking into the future 221
Start with today s reality 223
Design compacts with an eye on outpacing 224
Build a process bridge for compact renewal 225
Inspire ongoing compact renewal with meaning 225
Appendix 1: How national culture affects compact design
and renewal 227
Impact of culture on compact design 227
Impact of culture on the form of compact renewal 231
Appendix 2: Bibliographical notes and references 233
Introduction 233
Part I 234
Part II 236
Part III 239
Index 243
xi
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| title | The change pact building commitment to ongoing change |
| title_auth | The change pact building commitment to ongoing change |
| title_exact_search | The change pact building commitment to ongoing change |
| title_full | The change pact building commitment to ongoing change Paul Strebel |
| title_fullStr | The change pact building commitment to ongoing change Paul Strebel |
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| title_short | The change pact |
| title_sort | the change pact building commitment to ongoing change |
| title_sub | building commitment to ongoing change |
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