Ethics in IT outsourcing:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boca Raton, FL [u.a.]
CRC Press
2012
|
| Schriftenreihe: | Auerbach series on applied software engineering
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | "Preface It appears that the time has come for addressing broader ethical questions, beyond the typical focus on regulatory compliance and professional integrity. The growing public debate about financial equity within the context of a global economy is sharpening; this trend appears to be just in its infancy. It is clear that an ethical debate without a focus on the bottom line (who benefits, why and how) is at best weak--at worst, nave. Interested parties are welcome to join an on-going discussion at my website, www.ethicsinit.com. While these forums may raise more questions than they answer on this challenging topic, the dialogue will invariably prove dynamic and engaging. Tandy Gold, PMP December 2011"-- Provided by publisher. Includes bibliographical references and index |
| Beschreibung: | XIII, 197 S. graph. Darst. |
| ISBN: | 9781439850626 1439850623 9781439850633 1439850631 |
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| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Ethik | |
| 650 | 4 | |a Information technology |x Contracting out |x Moral and ethical aspects | |
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| adam_text | Titel: Ethics in IT outsourcing
Autor: Gold, Tandy
Jahr: 2012
Contents
Overview of Ethics in IT Outsourcing: An Oxymoron?.........................1
1.1 Building a Framework for Ethical Discussion....................................1
1.1.1 The Macro View: Follow the Money.....................................1
1.2 Outsourcing Fundamentals: TheEgoless IT Manager.......................2
1.3 Ethical Hypotheses: Guideposts on the Investigative Journey...........4
1.4 The Internet: A New Level of Personal and Public Transparency.......6
1.4.1 The New Level of Internet Fueled Transparency
Reveals the Ethical Underpinnings of Business....................6
1.5 The Molar (Corporate) View: Worker as Expense Precludes
Effective Pro-Active Resource Management and Development..........7
1.6 Change Management: A Limited Framework for Enabling
Ethical Change..................................................................................9
1.7 Analytical Methodology of Ethics: Validation of Personal
Observation.....................................................................................11
1.8 Historical and Academic Context: Is a Corporation a Moral
Entity?.............................................................................................12
1.9 Summary.........................................................................................14
References..................................................................................................16
Appendix: Looking at Business Ethics through the Lens of Popular
Culture and Literature...............................................................................17
The Cost of Ethical Compromise: An Overview of Current and
Historical Research and Business Practices.........................................19
2.1 Today, We are Confused..................................................................19
2.2 Macro Level Costs of Ethical Compromise.....................................20
2.2 Molar Level Costs of Ethical Compromise......................................30
2.2.1 Does Molar (Corporate) Ethical Compromise Pay? .........32
2.3 Micro Level: Cost of Ethical Compromise for Individuai..............35
2.4 Statistics, Facts and Views of the Ethics of Economie
Distribution and Inequality.............................................................37
2.5 Summary........................................................................................44
References.................................................................................................44
Appendix: Relevant Quotes.......................................................................47
A Checklist for New Offshore Programs..............................................49
3.1 Alignment of Organizational Structures to Manage Ethical
Decision Making Effectively............................................................49
3.1.1 Define IT Ethics Program Management Office (Ethics
PMO).................................................................................50
3.1.2 Defining an Effective Ethics PMO.....................................52
3.2 Key to Ethics PMO Success: C-Level Standing...............................54
3.2.1 Empowerment of C-Level Ethics PMOs across
Organizational Silos...........................................................56
3.3 Roles and Responsibilities of Ethics PMO Team.............................56
3.3.1 Team Members...................................................................56
3.3.2 Executive Sponsor and Steering Committee.......................56
3.3.3 Ethics Program Manager....................................................61
3.3.4 Ethics Project Managers.....................................................61
3.3.5 Specialized Contributors and External Stakeholders...........61
3.4 Setting Realistic Goals in Preparation for Executing
Ethics PMO Methodology..............................................................62
3.4.1 Analyze Potential Impact....................................................62
3.5 Case Study: Launching a New Offshore Program within the
Context of an Ethics PMO..............................................................67
3.5.1 Define IT Ethics Program Management Office (Ethics
PMO).................................................................................68
3.5.2 Analyze Potential Impacts..................................................69
3.5.3 Research Most Effective Options for Impacted Workers.....70
3.5.4 Create Program-Specific Pragmatic Ethical Guidelines......71
3.5.5 Factor in Program Costs.....................................................71
3.5.6 Establish Community Communications............................71
3-5.7 Monitor Effectiveness of Ethical Investment.......................71
3.5.8 Consider Expanding Reach to Utilize Ethics PMO............72
3.6 Summary.........................................................................................72
Alignment of Existing IT Offshore Programs......................................73
4.1 Applying Ethics PMO Methodology: Effectively Aligning
Existing Offshore Programs with Ethical Principles........................73
4.1.1 Assess Requirements by Departments and Individuata.......74
4.1.2 Establish IT Ethics Delivery Organization (Ethics PMO).. 74
4.1.3 Establish Scope...................................................................75
4.1.4 Document Requirements....................................................75
4.1.5 Establish Process, Communications, and Reporting
Standards............................................................................76
4.1.6 Risk Assessment and Management.....................................78
4.1.7 Program Expectations and Norms......................................80
4.1.8 Budget Management..........................................................81
4.1.9 Return on Investment (ROI) Estimation
and Management..............................................................82
4.1.10 Quality Assurance..............................................................83
4.1.11 Procurement Management and Vendor Selection..............84
4.1.12 Process Change Management............................................84
4.1.13 Metrics Management..........................................................87
4.2 Global Strategie Sourcing: Definition and Benefìts.........................91
4.2.1 Skill Planning.....................................................................92
4.2.2 Skill Sourcing.....................................................................94
4.2.3 Geographic Placement........................................................94
4.2.4 Strategie or Competitive Significance of Skills....................94
4.2.5 Global Staff Development..................................................96
4.2.6 Resource Management.......................................................96
4.3 Summary.......................................................................................100
References................................................................................................100
Appendix: Sample Ethics Program Charter Table of Contents.................100
The Ethics of the Personal: Avoidable Ethical Compromise...............101
5.1 Ethics of the Personal in the Cross-Cultural Melting Pot..............102
5.2 Applying the Ethics of the Personal within the New Austerity......103
5.2.1 Communications Reflect the Level of Integrity that
Meets the Level of Austerity.............................................105
5.2.2 Overt Values Are Actively Supported, Not Passively
Drawn..............................................................................105
5.2.3 Prized Values Are Maintained (or Not Maintained)
Bilaterally.........................................................................107
5.2.4 The Needs and Consequent Responsibilities of the
Individuai Are Acknowledged within the Whole..............109
5.2.5 Raw Abuse of Power Is Perceived as Damaging to an
Organization....................................................................110
5.3 Applying Personal Code of Ethics in Daily Business Life..............111
5.3.1 Communications Integrity...............................................112
5.3.2 Active Support ofValues...................................................113
5.3.3 Equality............................................................................114
5.3.4 Abuses of Power................................................................116
5.4 Leader s Role in the Micro Realm of the Personal..........................117
References................................................................................................118
Appendix: Digital Equipment Corporation: Creating an Environment
for Ethics of the Personal.........................................................................119
Minimizing Negative Impact.............................................................123
6.1 Basic Building Blocks of Corporate Offshore Programs: A Brief
Review...........................................................................................123
6.2 Applying Basic Building Blocks of Corporate Ethical Principles
to IT Offshore Outsourcing: A Deeper Look................................125
6.2.1 Macro View: Follow the Money.......................................129
6.2.2 Our National Inconsistencies Color Ethical
Discussions in Shades of Gray, not Black and White........130
6.2.3 Ethics in IT Outsourcing at Macro Level.........................132
6.2.4 Egoless Decision Making as a Personal Framework..........134
6.2.5 The Truth Will Out ......................................................135
6.3 Another Lookat Business Ethics: Bound by Morality?..................136
6.4 Ethics PMO Revisited: An Outsourcing Fable..............................137
6.4.1 Implementation................................................................138
6.4.2 Results: Answers to Burning Questions............................139
6.5 Summary.......................................................................................140
References................................................................................................141
Appendix: Excerpt from Sama Code of Conduct.....................................141
Recalibrating the Reality....................................................................143
7.1 The Reality of Outsourcing According to the American Public.....143
7.2 Macro Offshore Case Study: The Function of the Chief Ethics
Officer(CETO).............................................................................147
7.2.1 Builds a Strong, Robust Business Based on Honest
Growth, Solid Strategy, and Reasonable Shareholder
and Profit Expectations.....................................................148
7.2.2 Enables New Employee On-Boarding and Employee
Skill Development as an Important Contribution to a
Strong Ethical Culture.....................................................149
7.2.3 Actively Models Ethical Precepts, Represents Ethics
in the Corporation, and Requires the Same of Ali
Executives, Including the CEO........................................151
7.2.4 Serves as a Whistle-Blower Escalation Point.....................151
7.2.5 Works with Peer Senior Executives to Establish
Guidelines for ethical Transparency and Frequency of
reporting...........................................................................151
7.2.6 Serves as Liaison to Other CETOs in Non-Competing
Firms to Develop and Nurture Industry-Wide Ethical
Best Practices....................................................................151
7.2.7 Works with Academic Researchers to Sponsor and
Benefit from Research on the Cost-Benefit Equation of
Ethical Behavior...............................................................152
7.3 Utilizing Offshore Outsourcing to Address Gaps in Strategie
Alignment across Business and IT.................................................153
7.3.1 The Cost of Dampening the Strategie IT Voice and
Partnership.......................................................................153
7.3-2 High Performance Organizatìons.....................................154
7.4 Conclusions from Chapter 1: Macro Level Revisited.....................157
7.5 Case Study: Industry Specific Commitment to Ethics-What
Changes Would Accrue?................................................................160
7.5-1 Productivity is Boosted.....................................................160
7.5.2 Morale Gets a Lift............................................................161
7.5-3 Industries Can Self-Police.................................................161
7.5-4 Creativity is Rampant.......................................................162
7.5-5 High Focus is Enabled......................................................162
7.5-6 Jobs are Stabilized.............................................................163
7.5-7 The Community is Nourished..........................................163
7.6 Summary.......................................................................................163
References................................................................................................164
Appendix: Characteristics of High Performance Workplaces...................164
8 The Future of IT Ethics......................................................................167
8.1 Building the Ethical Future...........................................................167
8.2 The Molar or Corporate Entity as a Driver of Ethical Change.......170
8.3 Drivers of Future Ethical Change..................................................170
8.3-1 Definition of Global Outsourcing Industry Standards.....171
8.3.2 Commitment to Transparency of Data Sharing and
Information at Industry Level...........................................172
8.3-3 Global Review Board for Reporting of Violations and
Enforcement.....................................................................173
8.3-4 Data-Driven Analysis of Economie Impacts.....................174
8.4 Distribution of Income: Surprising Root Cause of Cycle of U.S.
JobLoss.........................................................................................174
8.4.1 Beyond GDP:-Who Receives the Benefit is an Ethical
Issue..................................................................................175
8.4.2 Our Dramatic Income Distribution Inequality.................178
8.5 Ethical Implications of Findings on Distribution of Wealth..........182
8.5.1 Support of Economie Bill of Rights..................................183
8.5.2 Pulling it AH Together: Ethics of the Personal as
Informed by the Ethics of the Molar and Macro..............183
8.6 Summary: Change Management for an Ethical Future.................185
References................................................................................................186
Appendix A: Proposed International Charter of IT Outsourcing
Ethics (iCIOE).........................................................................................187
Appendix B: Creativity Unleashed: Another Look at Digital
Equipment Corporation...........................................................................189
Index.................................................................................................................193
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| spelling | Gold, Tandy Verfasser aut Ethics in IT outsourcing Tandy Gold Boca Raton, FL [u.a.] CRC Press 2012 XIII, 197 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Auerbach series on applied software engineering "Preface It appears that the time has come for addressing broader ethical questions, beyond the typical focus on regulatory compliance and professional integrity. The growing public debate about financial equity within the context of a global economy is sharpening; this trend appears to be just in its infancy. It is clear that an ethical debate without a focus on the bottom line (who benefits, why and how) is at best weak--at worst, nave. Interested parties are welcome to join an on-going discussion at my website, www.ethicsinit.com. While these forums may raise more questions than they answer on this challenging topic, the dialogue will invariably prove dynamic and engaging. Tandy Gold, PMP December 2011"-- Provided by publisher. Includes bibliographical references and index Ethik Information technology Contracting out Moral and ethical aspects Electronic data processing departments Contracting out Moral and ethical aspects Business ethics Engineering ethics Ethik (DE-588)4015602-3 gnd rswk-swf Informationstechnik (DE-588)4026926-7 gnd rswk-swf Datenverarbeitung (DE-588)4011152-0 gnd rswk-swf Informationstechnik (DE-588)4026926-7 s Ethik (DE-588)4015602-3 s DE-604 Datenverarbeitung (DE-588)4011152-0 s HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025353649&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Gold, Tandy Ethics in IT outsourcing Ethik Information technology Contracting out Moral and ethical aspects Electronic data processing departments Contracting out Moral and ethical aspects Business ethics Engineering ethics Ethik (DE-588)4015602-3 gnd Informationstechnik (DE-588)4026926-7 gnd Datenverarbeitung (DE-588)4011152-0 gnd |
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| title | Ethics in IT outsourcing |
| title_auth | Ethics in IT outsourcing |
| title_exact_search | Ethics in IT outsourcing |
| title_full | Ethics in IT outsourcing Tandy Gold |
| title_fullStr | Ethics in IT outsourcing Tandy Gold |
| title_full_unstemmed | Ethics in IT outsourcing Tandy Gold |
| title_short | Ethics in IT outsourcing |
| title_sort | ethics in it outsourcing |
| topic | Ethik Information technology Contracting out Moral and ethical aspects Electronic data processing departments Contracting out Moral and ethical aspects Business ethics Engineering ethics Ethik (DE-588)4015602-3 gnd Informationstechnik (DE-588)4026926-7 gnd Datenverarbeitung (DE-588)4011152-0 gnd |
| topic_facet | Ethik Information technology Contracting out Moral and ethical aspects Electronic data processing departments Contracting out Moral and ethical aspects Business ethics Engineering ethics Informationstechnik Datenverarbeitung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025353649&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT goldtandy ethicsinitoutsourcing |