Information systems for managers: text & cases
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Hoboken, NJ
Wiley
2012
|
| Ausgabe: | 2. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXI, 538 S. Ill., graph. Darst. |
| ISBN: | 9781118057612 |
Internformat
MARC
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| 020 | |a 9781118057612 |9 978-1-118-05761-2 | ||
| 035 | |a (OCoLC)815716027 | ||
| 035 | |a (DE-599)BVBBV040489012 | ||
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| 041 | 0 | |a eng | |
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| 100 | 1 | |a Piccoli, Gabriele |d 1972- |e Verfasser |0 (DE-588)1184624917 |4 aut | |
| 245 | 1 | 0 | |a Information systems for managers |b text & cases |c Gabriele Piccoli |
| 250 | |a 2. ed. | ||
| 264 | 1 | |a Hoboken, NJ |b Wiley |c 2012 | |
| 300 | |a XXI, 538 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 7 | |a Informatiesystemen |2 gtt | |
| 650 | 4 | |a Datenverarbeitung | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Business |x Data processing | |
| 650 | 4 | |a Management information systems | |
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Datensatz im Suchindex
| _version_ | 1804149551592898560 |
|---|---|
| adam_text | IMAGE 1
CONTENTS
PREFACE VII FOREWORD XI
3
1 PART I FOUNDATIONS 1 CHAPTER 1 INFORMATION SYSTEMS AND THE ROLE OF
GENERAL AND FUNCTIONAL MANAGERS 3 INTRODUCTION 5
GENERAL AND FUNCTIONAL MANAGERS 6 GENERAL AND FUNCTIONAL MANAGERS VERSUS
END USERS 9 THE NEXT WAVE OF CIOS 10 FUNDAMENTAL IT TRENDS: THE STAYING
POWER OF MOORE S LAW 12
PROCESSING POWER AND MEMORY INCREASE 13 COSTS OF COMPUTING POWER DECLINE
14 COMPUTERS HAVE BECOME EASIER TO USE 16 OTHER IT TRENDS OF MANAGERIAL
INTEREST 16
DECLINING STORAGE COSTS 17 UBIQUITOUS NETWORK ACCESS 17 UBIQUITOUS
COMPUTING AND DIGITAL DATA GENESIS 17 HOW DO THESE TRENDS AFFECT TODAY S
MANAGERS? 21 WHY CAN T WE JUST HIRE GOOD IT PEOPLE? 22 SUMMARY 23 STUDY
QUESTIONS 23 FURTHER READINGS 24 GLOSSARY 24
CHAPTER 2 INFORMATION SYSTEMS DENNED 25
INTRODUCTION 26 INFORMATION SYSTEMS: DEFINITION 27 IS, NOT IT 27
INFORMATION SYSTEMS AS SOCIOTECHNICAL SYSTEMS 28
THE FOUR COMPONENTS OF AN INFORMATION SYSTEM 29 SYSTEMIC EFFECTS 32 WHY
DO ORGANIZATIONS BUILD INFORMATION SYSTEMS? 33
XIU
IMAGE 2
XIV CONTENTS
1
SUCCESSFUL INFORMATION SYSTEMS 34 INFORMATION SYSTEMS OUTCOMES 38
INFORMATION SYSTEMS IN THE ORGANIZATIONAL CONTEXT 39 EVERY ORGANIZATION
IS UNIQUE 39 BRINGING IT ALL TOGETHER 40 INFORMATION SYSTEMS AND
ORGANIZATIONAL CHANGE 41 FIRST-ORDER CHANGE: AUTOMATE 41 SECOND-ORDER
CHANGE: INFORMATE 42 THIRD-ORDER CHANGE: TRANSFORM 43 CULTURE AND
INFORMATION SYSTEMS 45 NATIONAL CULTURE 45 ORGANIZATIONAL CULTURE AND
NATIONAL CULTURE 46 HOW CULTURE IMPACTS STRUCTURE 47 IMPLICATIONS 49
DON T PUT THE CART BEFORE THE HORSE 49 THE ROCK IN THE POND 50
INFORMATION SYSTEMS ARE IN FLUX 50 CONCLUSION 51 SUMMARY 51 STUDY
QUESTIONS 51 FURTHER READINGS 52 GLOSSARY 52 CASE STUDY: TROUBLESHOOTING
INFORMATION SYSTEMS AT THE ROYAL HOTEL 52 CHAPTER 3 ORGANIZATIONAL
INFORMATION SYSTEMS AND THEIR IMPACT 58 INTRODUCTION 59 CATEGORIZING
SYSTEMS 60 HIERARCHICAL PERSPECTIVE 60 FUNCTIONAL PERSPECTIVE 64 PROCESS
PERSPECTIVE 65 THE INFORMATION SYSTEM CYCLE 69 THE INTEGRATION
IMPERATIVE 70 DEFINING INTEGRATION 70 THE DIMENSIONS OF INTEGRATION 70
ENTERPRISE SYSTEMS 73 THE GENESIS OF ENTERPRISE SYSTEMS 73 ENTERPRISE
SYSTEMS: DEFINITION 75 THE ADVANTAGES OF ENTERPRISE SYSTEMS 78 THE
LIMITATIONS OF ENTERPRISE SYSTEMS 79 SUPPLY CHAIN MANAGEMENT 83 A BRIEF
HISTORY OF SUPPLY CHAIN MANAGEMENT 84 MODERN SUPPLY CHAIN MANAGEMENT 85
KNOWLEDGE MANAGEMENT 87 KNOWLEDGE: DEFINITION 87 KNOWLEDGE MANAGEMENT:
DEFINITION 89
IMAGE 3
CONTENTS XV
1
3
BUSINESS INTELLIGENCE 90 BUSINESS INTELLIGENCE: DEFINITION 92 COMPONENTS
OF THE BUSINESS INTELLIGENCE INFRASTRUCTURE 93 THE EVOLUTION OF BUSINESS
INTELLIGENCE 96 CUSTOMER RELATIONSHIP MANAGEMENT 97 ASPECTS OF CRM 97
THE LIMITATIONS OF CRM 99 BEST-OF-BREED INTEGRATION 99 ENTERPRISE
APPLICATION INTEGRATION (EAI) 100 ULTIMATE FLEXIBILITY: SERVICE-ORIENTED
ARCHITECTURE 100 INTEGRATION: CONCLUDING REMARKS 102 SUMMARY 103 STUDY
QUESTIONS 104 FURTHER READINGS 104 GLOSSARY 105 CASE STUDY: HILTON
HOTELS-BRAND DIFFERENTIATION THROUGH CUSTOMER RELATIONSHIP MANAGEMENT
106 PART II COMPETING IN THE INTERNET AGE 119 CHAPTER 4 THE CHANGING
COMPETITIVE ENVIRONMENT 121 INTRODUCTION 122 NETWORK ECONOMICS 123
NETWORKS ARE DIFFERENT: VALUE IN PLENTITUDE 124 PHYSICAL AND VIRTUAL
NETWORKS 124 KEY CONCEPTS AND VOCABULARY 126 TWO-SIDED NETWORKS 134
IMPLICATIONS FOR GENERAL AND FUNCTIONAL MANAGERS 134 THE ECONOMICS OF
INFORMATION 137 DATA AND INFORMATION 138 CLASSIC INFORMATION GOODS 138
THE ECONOMIC CHARACTERISTICS OF INFORMATION 139 IMPLICATIONS 143
INFORMATION-INTENSIVE GOODS 144 INFORMATION IN NETWORKS 146 THE RICHNESS
AND REACH TRADE-OFF 147 IMPLICATIONS 149 OBSTACLES 151 THE INTERNET
CHANGES EVERYTHING? 153 A NOTE ABOUT DISRUPTIVE TECHNOLOGY 154
SUSTAINING TECHNOLOGY 154 DISRUPTIVE TECHNOLOGY 155 IMPLICATIONS FOR
MANAGERS 156 WHAT TO DO? 157 SUMMARY 158
IMAGE 4
XVI CONTENTS
1
3 3
STUDY QUESTIONS 159 FURTHER READINGS 159 GLOSSARY 159 CASE STUDY: ONLINE
EDUCATION 160 CHAPTER 5 ELECTRONIC COMMERCE: NEW WAYS OF DOING BUSINESS
163 INTRODUCTION 166 THE INTERNET 166 INTERNET SERVICES 168 DISTRIBUTED
OWNERSHIP 168 MULTIPLICITY OF DEVICES 169 OPEN STANDARDS 170 THE
NETWORK, MORE THAN THE INTERNET OF TODAY 1 70 THE ECOMMERCE VOCABULARY
172 ECOMMERCE AND EBUSINESS 173 THEENABLERS 173 CATEGORIZING ELECTRONIC
COMMERCE INITIATIVES 174 MANIFESTATIONS OF ECOMMERCE AND EBUSINESS 180
BUSINESS MODELS: DEFINITION 180 DOMINANT BUSINESS MODELS 184 THE
IMPLICATIONS OF ECOMMERCE 188 DISINTERMEDIATION 188 REINTERMEDIATION 189
MARKET EFFICIENCY 189 CHANNEL CONFLICT 189 CUSTOMER AND EMPLOYEE
SELF-SERVICE 191 ECOMMERCE: FROM NOVELTY TO THE MAINSTREAM 191 THE WEB
2.0 PHENOMENON 192 WEB 2.0 TECHNOLOGIES 196 WEB 2.0 AND BUSINESS
INNOVATION 201 SUMMARY 203 STUDY QUESTIONS 203 FURTHER READINGS 204
GLOSSARY 204 CASE STUDY: STA TRAVEL ISLAND-MARKETING FIRST LIFE TRAVEL
SERVICES IN SECOND LIFE 205 PART HI THE STRATEGIC USE OF INFORMATION
SYSTEMS 209 CHAPTER 6 STRATEGIC INFORMATION SYSTEMS PLANNING 211
INTRODUCTION 212 A WORD ABOUT STRATEGIC AND OPERATIONAL PLANNING 213
STRATEGIC ALIGNMENT 213
IMAGE 5
CONTENTS XVIL
SIX DECISIONS REQUIRING MANAGERIAL INVOLVEMENT 215 THE PURPOSE OF
STRATEGIC INFORMATION SYSTEMS PLANNING 217 PLANS ENABLE COMMUNICATION
217 PLANS ENABLE UNITY OF PURPOSE 218
PLANS SIMPLIFY DECISION MAKING OVER TIME 218 THE STRATEGIC INFORMATION
SYSTEMS PLANNING PROCESS 218 KNOW WHO YOU ARE: STRATEGIC BUSINESS
PLANNING 219
KNOW WHERE YOU START: INFORMATION SYSTEMS ASSESSMENT 219 KNOW WHERE YOU
WANT TO GO: INFORMATION SYSTEMS VISION 221 KNOW HOW YOU ARE GOING TO GET
THERE: INFORMATION SYSTEMS GUIDELINES 226
KNOW HOW WELL-EQUIPPED YOU ARE TO GET THERE: INFORMATION SYSTEMS SWOT
230 FROM PLANNING TO ACTION: PROPOSED STRATEGIC INITIATIVES 231 SUMMARY
231 STUDY QUESTIONS 232 FURTHER READINGS 232 GLOSSARY 232 CASE STUDY:
OUTRIGGER HOTELS AND RESORTS 233
CHAPTER 7 VALUE CREATION AND STRATEGIC INFORMATION SYSTEMS 249
INTRODUCTION 250 THE ANALYSIS OF ADDED VALUE 251 THE BENEFITS OF
DISCIPLINED ANALYSIS 252 THE DEFINITION OF VALUE 252
DEFINING THE COMPONENTS OF VALUE CREATED 253 COMPUTING THE TOTAL VALUE
CREATED 254 APPROPRIATING THE VALUE CREATED 256 THE DEFINITION OF ADDED
VALUE 257
ADDED VALUE IN A COMPETITIVE MARKET 258 PRICING CONSIDERATIONS 258 THE
RELATIONSHIP BETWEEN ADDED VALUE AND COMPETITIVE ADVANTAGE 259 HOW IS
ADDED VALUE CREATED? 259 TWO WAYS TO CREATE NEW VALUE 260
SOME CONSIDERATIONS ABOUT THE ANALYSIS OF ADDED VALUE 261 STRATEGIC
INFORMATION SYSTEMS 263 DEFINITION: STRATEGIC INFORMATION SYSTEMS 263
IT-DEPENDENT STRATEGIC INITIATIVES 265 SUMMARY 267 STUDY QUESTIONS 268
FURTHER READINGS 268
GLOSSARY 268 CASE STUDY: UPSCALE MARKETS-VALUE CREATION IN A MATURE
INDUSTRY 269
IMAGE 6
XVIII CONTENTS
1 CHAPTER 8 VALUE CREATION WITH INFORMATION SYSTEMS 277 INTRODUCTION 280
TRADITIONAL MODELS OF VALUE CREATION WITH IT 280
INDUSTRY ANALYSIS 280 VALUE CHAIN 285 CUSTOMER SERVICE LIFE CYCLE 289
TRADITIONAL MODELS, NOT OLD MODELS 297 EMERGING FRAMEWORKS 297
VIRTUAL VALUE CHAIN 298 VALUE CREATION WITH CUSTOMER DATA 304 CRAFTING
DATA-DRIVEN STRATEGIC INITIATIVES 312 CONCLUSIONS 315 SUMMARY 315 STUDY
QUESTIONS 316 FURTHER READINGS 316 GLOSSARY 317 CASE STUDY: CARNIVAL
CRUISE LINES 317
CHAPTER 9 APPROPRIATING IT-ENABLED VALUE OVER TIME 344
INTRODUCTION 345 NOT ALL IT IS CREATED EQUAL 346 HIGH-SPEED INTERNET
ACCESS IN HOTEL ROOMS 346 BUSINESS INTELLIGENCE AT CAESARS ENTERTAINMENT
347
THE NEED FOR A PRIORI ANALYSIS 348 APPROPRIATING VALUE OVER TIME:
SUSTAINABILITY FRAMEWORK 348 SUSTAINABLE COMPETITIVE ADVANTAGE 348
RESOURCE BASED VIEW 349
RESPONSE LAG 350 FOUR BARRIERS TO EROSION 350 THE HOLISTIC APPROACH 360
THE DYNAMICS OF SUSTAINABILITY 361 APPLYING THE FRAMEWORK 363
PREREQUISITE QUESTIONS 363 SUSTAINABILITY QUESTIONS 364 WHAT
EVOLUTIONARY PATHS DOES THE INNOVATION CREATE? 366 MAKING DECISIONS 367
DEVELOP THE IT-DEPENDENT STRATEGIC INITIATIVE INDEPENDENTLY 367 DEVELOP
THE IT-DEPENDENT STRATEGIC INITIATIVE AS PART OF A CONSORTIUM 367 SHELVE
THE IT-DEPENDENT STRATEGIC INITIATIVE 367 SUMMARY 368 STUDY QUESTIONS
368 FURTHER READINGS 369 GLOSSARY 369 CASE STUDY: CUSTOM MADE APPAREL
AND INDIVIDUALIZED SERVICE AT LANDS END 369
IMAGE 7
CONTENTS XIX
PART IV GETTING IT DONE 381
CHAPTER 10 FUNDING AND GOVERNANCE OF INFORMATION SYSTEMS 383
INTRODUCTION 384 INFORMATION SYSTEMS GOVERNANCE 385 STEERING COMMITTEE
386 FUNDING INFORMATION SYSTEMS 387
CHARGEBACK 387 ALLOCATION 387 OVERHEAD 388 THE BUDGETING AND PROJECT
PRIORITIZATION PROCESS 388
MAKING THE BUDGET 388 FUNDING INFORMATION SYSTEMS PROJECTS: MAKING THE
BUSINESS CASE 390 INDIVIDUAL PROJECT RISK 396
PORTFOLIO MANAGEMENT 397 OUTSOURCING 398 DRIVERS OF OUTSOURCING 399 THE
RISKS OF OUTSOURCING 399
OFFSHORING 400 MAKING OPTIMAL OUTSOURCING DECISIONS 400 SUMMARY 401
STUDY QUESTIONS 402 FURTHER READINGS 402 GLOSSARY 403 CASE STUDY: IT
PLANNING AT MODMETERS 403
CHAPTER 11 CREATING INFORMATION SYSTEMS 406
INTRODUCTION 407 HOW HARD CAN IT BE? 408 FULFILLING INFORMATION
PROCESSING NEEDS 410 THREE APPROACHES 410
MAKE VERSUS BUY 411 BUY AND MAKE 414 BUILD YOUR OWN: SYSTEMS DESIGN AND
DEVELOPMENT 414 SYSTEMS DEVELOPMENT LIFE CYCLE 414
PROTOTYPING 421 AGILE DEVELOPMENT 423 OUTSOURCED DEVELOPMENT 424 BUYING
OFF-THE-SHELF APPLICATIONS 426
DEFINITION 426 BUILD 429 IMPLEMENTATION 429 END-USER DEVELOPMENT 430 THE
BENEFITS OF END-USER DEVELOPMENT 430 THE RISKS OF END-USER DEVELOPMENT
430
IMAGE 8
XX CONTENTS
SUMMARY 431 STUDY QUESTIONS 432 FURTHER READINGS 433 GLOSSARY 433 CASE
STUDY: PROJECT MANAGEMENT AT MM 434
CHAPTER 12 INFORMATION SYSTEMS TRENDS 437
INTRODUCTION 439 THE MOBILE PLATFORM 440 CHARACTERISTICS OF THE MOBILE
PLATFORM 442 MOBILE COMMERCE 443
LOCATION-BASED SOCIAL NETWORKING 444 AUGMENTED REALITY 445 GREEN IS 447
DIGITAL DATA GENESIS 448
ANALYZING DIGITAL DATA GENESIS OPPORTUNITIES 452 THE ADVENT OF
SUPERCRUNCHERS 453 CUSTOMER-MANAGED INTERACTIONS 454 OPEN SOURCE 456
OPEN SOURCE: DEFINITION 456 OPEN SOURCE IS OPEN FOR BUSINESS 457
ADVANTAGES AND DISADVANTAGES OF OPEN SOURCE SOFTWARE 458 SOFTWARE AS A
SERVICE 460 HISTORICAL CONTEXT 461 SAAS TODAY 462 CLOUD COMPUTING 464
SUMMARY 466 STUDY QUESTIONS 466 FURTHER READINGS 467 GLOSSARY 467 CASE
STUDY: TRIPLT-THE TRAVELER S AGENT 467
CHAPTER 13 SECURITY, PRIVACY, AND ETHICS 487
INTRODUCTION 489 IT RISK MANAGEMENT AND SECURITY 490 WHY IS SECURITY NOT
AN IT PROBLEM? 491 RISK ASSESSMENT 492
RISK MITIGATION 493 THE INTERNAL THREAT 494 THE EXTERNAL THREAT 495
RESPONDING TO SECURITY THREATS 501
MANAGING SECURITY: OVERALL GUIDELINES 504
IMAGE 9
CONTENTS XXI
PRIVACY 506 PRIVACY DEFINED 507 PRIVACY RISKS 507 SAFEGUARDING PRIVACY
510
ETHICS 511 ETHICS: DEFINITION 511 INFORMATION SYSTEMS ETHICS 512
ENSURING ETHICAL USES OF INFORMATION SYSTEMS 513
SUMMARY 514 STUDY QUESTIONS 515 FURTHER READINGS 515 GLOSSARY 515 CASE
STUDY: GIANT FOOD AND ELENSYS-LOOKING OUT FOR CUSTOMERS OR GROSS PRIVACY
INVASIONS? 516
INDEX 525
|
| any_adam_object | 1 |
| author | Piccoli, Gabriele 1972- |
| author_GND | (DE-588)1184624917 |
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| callnumber-label | HD30 |
| callnumber-raw | HD30.213 |
| callnumber-search | HD30.213 |
| callnumber-sort | HD 230.213 |
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| classification_rvk | QP 345 |
| ctrlnum | (OCoLC)815716027 (DE-599)BVBBV040489012 |
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| dewey-hundreds | 600 - Technology (Applied sciences) |
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| discipline | Wirtschaftswissenschaften |
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| id | DE-604.BV040489012 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T00:24:50Z |
| institution | BVB |
| isbn | 9781118057612 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-025336064 |
| oclc_num | 815716027 |
| open_access_boolean | |
| owner | DE-1050 DE-384 DE-92 |
| owner_facet | DE-1050 DE-384 DE-92 |
| physical | XXI, 538 S. Ill., graph. Darst. |
| publishDate | 2012 |
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| publisher | Wiley |
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| spelling | Piccoli, Gabriele 1972- Verfasser (DE-588)1184624917 aut Information systems for managers text & cases Gabriele Piccoli 2. ed. Hoboken, NJ Wiley 2012 XXI, 538 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Informatiesystemen gtt Datenverarbeitung Wirtschaft Business Data processing Management information systems Managementinformationssystem (DE-588)4074518-1 gnd rswk-swf Informationsmanagement (DE-588)4114012-6 gnd rswk-swf Informationsmanagement (DE-588)4114012-6 s Managementinformationssystem (DE-588)4074518-1 s b DE-604 SWB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025336064&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Piccoli, Gabriele 1972- Information systems for managers text & cases Informatiesystemen gtt Datenverarbeitung Wirtschaft Business Data processing Management information systems Managementinformationssystem (DE-588)4074518-1 gnd Informationsmanagement (DE-588)4114012-6 gnd |
| subject_GND | (DE-588)4074518-1 (DE-588)4114012-6 |
| title | Information systems for managers text & cases |
| title_auth | Information systems for managers text & cases |
| title_exact_search | Information systems for managers text & cases |
| title_full | Information systems for managers text & cases Gabriele Piccoli |
| title_fullStr | Information systems for managers text & cases Gabriele Piccoli |
| title_full_unstemmed | Information systems for managers text & cases Gabriele Piccoli |
| title_short | Information systems for managers |
| title_sort | information systems for managers text cases |
| title_sub | text & cases |
| topic | Informatiesystemen gtt Datenverarbeitung Wirtschaft Business Data processing Management information systems Managementinformationssystem (DE-588)4074518-1 gnd Informationsmanagement (DE-588)4114012-6 gnd |
| topic_facet | Informatiesystemen Datenverarbeitung Wirtschaft Business Data processing Management information systems Managementinformationssystem Informationsmanagement |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025336064&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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