Knowledge management: systems and processes
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Armonk, NY [u.a.]
Sharpe
2010
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Literaturangaben |
| Beschreibung: | XV, 352 S. Ill., graph. Darst. |
| ISBN: | 9780765623515 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV040423779 | ||
| 003 | DE-604 | ||
| 005 | 20121018 | ||
| 007 | t | ||
| 008 | 120919s2010 ad|| |||| 00||| eng d | ||
| 020 | |a 9780765623515 |c cloth |9 978-07656-2351-5 | ||
| 035 | |a (OCoLC)699693205 | ||
| 035 | |a (DE-599)HBZHT016337469 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-473 | ||
| 082 | 0 | |a 658.4038 | |
| 084 | |a QP 345 |0 (DE-625)141866: |2 rvk | ||
| 100 | 1 | |a Becerra-Fernandez, Irma |d 1960- |e Verfasser |0 (DE-588)141166207 |4 aut | |
| 245 | 1 | 0 | |a Knowledge management |b systems and processes |c Irma Becerra-Fernandez and Rajiv Sabherwal |
| 264 | 1 | |a Armonk, NY [u.a.] |b Sharpe |c 2010 | |
| 300 | |a XV, 352 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Literaturangaben | ||
| 653 | |a Management | ||
| 653 | |a Prozess | ||
| 653 | |a Verfahrensoptimierung | ||
| 700 | 1 | |a Sabherwal, Rajiv |e Verfasser |4 aut | |
| 856 | 4 | 2 | |m Digitalisierung UB Bamberg |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025276422&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-025276422 | ||
Datensatz im Suchindex
| _version_ | 1804149483626299392 |
|---|---|
| adam_text | Contents
Foreword
xi
Preface and Acknowledgments
xiii
1.
Introducing Knowledge Management
3
What Is Knowledge Management?
4
Forces Driving Knowledge Management
5
Knowledge Management Systems
8
Issues in Knowledge Management
9
Text Overview
10
Summary
12
Key Terms
12
Review
12
Application Exercises
13
Note
13
References
13
PART I. PRINCIPLES OF KNOWLEDGE MANAGEMENT
2.
The Nature of Knowledge
17
What Is Knowledge?
17
Alternative Views of Knowledge
22
Different Types of Knowledge
24
Locations of Knowledge
31
Summary
35
Key Terms
35
Review
36
Application Exercises
36
References
37
3.
Knowledge Management Foundations: Infrastructure,
Mechanisms, and Technologies
39
Knowledge Management
39
Knowledge Management Solutions and Foundations
41
Knowledge Management Infrastructure
42
vi
Contents
Knowledge Management Mechanisms
49
Knowledge Management Technologies
49
Management of Knowledge Management Foundations
(Infrastructure, Mechanisms, and Technologies)
51
Summary
53
Key Terms
53
Review
53
Application Exercises
54
References
54
4.
Knowledge Management Solutions: Processes and Systems
56
Knowledge Management Processes
56
Knowledge Management Systems
62
Managing Knowledge Management Solutions
65
Summary
68
Key Terms
68
Review
69
Application Exercises
69
References
70
5.
Organizational Impacts of Knowledge Management
71
Impact on People
71
Impact on Processes
75
Impact on Products
79
Impact on Organizational Performance
81
Summary
83
Key Terms
84
Review
85
Application Exercises
85
Notes
86
References
86
PART II. KNOWLEDGE MANAGEMENT TECHNOLOGIES
AND SYSTEMS
6.
Knowledge Application Systems: Systems that Utilize Knowledge
91
Technologies for Applying Knowledge
92
Developing Knowledge Application Systems
97
Types of Knowledge Application Systems
99
Case Studies
101
Limitations of Knowledge Application Systems
119
Summary
120
Key Terms
120
Review
121
Contents
vii
Application Exercises
121
Notes
121
References
121
7.
Knowledge Capture Systems: Systems that Preserve and
Formalize Knowledge
124
What Are Knowledge Capture Systems?
124
Knowledge Management Mechanisms to Capture Tacit Knowledge:
Using Organization Stories
126
Techniques for Organizing and Using Stories in the Organization
130
Designing the Knowledge Capture System
130
Concept Maps
131
Context-Based Reasoning
136
Barriers to the Use of Knowledge Capture Systems
142
Research Trends
143
Summary
146
Key Terms
147
Review
147
Application Exercises
147
Notes
148
References
148
8.
Knowledge Sharing Systems: Systems that Organize and
Distribute Knowledge
151
What Are Knowledge Sharing Systems?
152
The Computer as a Medium for Sharing Knowledge
156
Designing The Knowledge Sharing System
157
Barriers to The Use of Knowledge Sharing Systems
158
Specific Types of Knowledge Sharing Systems
159
Lessons Learned Systems
161
Expertise Locator Knowledge Sharing Systems
165
The Role of Ontologies and Knowledge Taxonomies in the
Development of Expertise Locator Systems
168
CaseStudies
172
Shortcomings of Knowledge Sharing Systems
183
Knowledge Management Systems that Share Tacit Knowledge
185
Summary
189
Key Terms
189
Review
189
Application Exercises
189
Notes
190
References
190
9.
Knowledge Discovery Systems: Systems that Create Knowledge
193
Mechanisms to Discover Knowledge: Using Socialization to Create
New Tacit Knowledge
194
viii
Contents
Technologies
to Discover Knowledge: Using Data Mining to Create
New Explicit Knowledge
197
Designing the Knowledge Discovery System
203
Guidelines for Employing Data Mining Techniques
208
Discovering Knowledge on the Web
215
Data Mining and Customer Relationship Management
219
Barriers to the Use of Knowledge Discovery Systems
221
Case Studies
223
Summary
229
Key Terms
231
Review
231
Application Exercises
231
Notes
232
References
232
PART III. MANAGEMENT AND THE FUTURE OF
KNOWLEDGE MANAGEMENT
10.
Emergent Knowledge Management Practices
237
Web
2.0
237
Social Networking
240
Wikis and Blogs
243
Open Source Development
245
Virtual Worlds
249
The Three Worlds of Information Technology: Does IT Really Matter?
253
Summary
254
Key Terms
255
Review
255
Application Exercises
255
Notes
255
References
256
11.
Factors Influencing Knowledge Management
258
A Contingency View of Knowledge Management
258
The Effects of Task Characteristics
259
The Effects of Knowledge Characteristics
263
The Effects of Organizational and Environmental Characteristics
265
Identification of Appropriate Knowledge Management Solutions
268
Illustrative Example
272
Summary
275
Key Terms
276
Review
276
Application Exercises
276
Note
277
References
277
Contents
ix
12.
Leadership and Assessment of Knowledge Management
279
Leadership of Knowledge Management
279
Importance of Knowledge Management Assessment
281
Types of Knowledge Management Assessment
284
Assessment of Knowledge Management Solutions
287
Assessment of Knowledge
289
Assessment of Impacts
291
Conclusions About Knowledge Management Assessment
293
Summary
299
Key Terms
299
Review
300
Application Exercises
300
Notes
301
References
301
13.
The Future of Knowledge Management
303
Using Knowledge Management as a Decision-Making Paradigm to
Address Wicked Problems
303
Promoting Knowledge Sharing While Protecting Intellectual Property
305
Involving Internal and External Knowledge Creators
308
Addressing Barriers to Knowledge Sharing and Creation
308
Concluding Remarks
312
Key Terms
313
Review
313
Application Exercises
313
Note
314
References
314
Glossary
316
About the Authors
337
Index
339
|
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| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
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| illustrated | Illustrated |
| indexdate | 2024-07-10T00:23:45Z |
| institution | BVB |
| isbn | 9780765623515 |
| language | English |
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| spelling | Becerra-Fernandez, Irma 1960- Verfasser (DE-588)141166207 aut Knowledge management systems and processes Irma Becerra-Fernandez and Rajiv Sabherwal Armonk, NY [u.a.] Sharpe 2010 XV, 352 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Literaturangaben Management Prozess Verfahrensoptimierung Sabherwal, Rajiv Verfasser aut Digitalisierung UB Bamberg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025276422&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Becerra-Fernandez, Irma 1960- Sabherwal, Rajiv Knowledge management systems and processes |
| title | Knowledge management systems and processes |
| title_auth | Knowledge management systems and processes |
| title_exact_search | Knowledge management systems and processes |
| title_full | Knowledge management systems and processes Irma Becerra-Fernandez and Rajiv Sabherwal |
| title_fullStr | Knowledge management systems and processes Irma Becerra-Fernandez and Rajiv Sabherwal |
| title_full_unstemmed | Knowledge management systems and processes Irma Becerra-Fernandez and Rajiv Sabherwal |
| title_short | Knowledge management |
| title_sort | knowledge management systems and processes |
| title_sub | systems and processes |
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