Emotionally intelligent workplace: how to select for, measure, and improve emotional intelligence in individuals, groups, and organizations
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
San Francisco
Wiley
2001
|
| Ausgabe: | 1. ed. |
| Schriftenreihe: | Advances in emotional intelligence
|
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXXII, 352 S. Ill. |
| ISBN: | 9781118308790 |
Internformat
MARC
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| 245 | 1 | 0 | |a Emotionally intelligent workplace |b how to select for, measure, and improve emotional intelligence in individuals, groups, and organizations |c Cary Cherniss ... (ed.) |
| 250 | |a 1. ed. | ||
| 264 | 1 | |a San Francisco |b Wiley |c 2001 | |
| 300 | |a XXXII, 352 S. |b Ill. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Advances in emotional intelligence | |
| 700 | 1 | |a Cherniss, Cary |d 1948- |0 (DE-588)121376842 |4 edt | |
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-025206543 | ||
Datensatz im Suchindex
| _version_ | 1804149389967491072 |
|---|---|
| adam_text | CONTENTS
Tables, Figures, Exhibits xi
Foreword xv
Warren Bennis
Preface xix
The Contributors xxvii
PART ONE: DEFINING AND ASSESSING EMOTIONAL INTELLIGENCE 1
1 Emotional Intelligence and Organizational Effectiveness 3
Cary Cherniss
2 Emotional Intelligence: Issues in Paradigm Building 13
Daniel Goleman
3 An El-Based Theory of Performance 27
Daniel Goleman
4 The Economic Value of Emotional Intelligence Competencies
and EIC-Based HR Programs 45
Lyle M. Spencer
Ix
x Contents
5 Measurement of Individual Emotional Competence 83
Marilyn K. Gowing
6 Group Emotional Intelligence and Its Influence
on Croup Effectiveness 132
Vanessa Urch Druskat, Steven B. Wolff
PART TWO: HUMAN RESOURCE APPLICATIONS AND
EMOTIONAL INTELLIGENCE 157
7 Using Human Resource Functions to Enhance
Emotional Intelligence 159
Ruth L. Jacobs
8 The Challenge of Hiring Senior Executives 182
Claudio Fernandez-Araoz
PART THREE: EFFECTIVE SOCIAL AND EMOTIONAL LEARNING
IN ORGANIZATIONS 207
9 Training for Emotional Intelligence: A Model 209
Cary Cherniss, Daniel Goleman
10 How and Why Individuals Are Able to Develop
Emotional Intelligence 234
Richard E. Boyatzis
11 Developing Emotional Competence Through
Relationships at Work 254
Kathy E. Kram, Cary Cherniss
12 Implementing Emotional Intelligence Programs in
Organizations 286
Cary Cherniss, Robert D. Caplan
References 305
Name Index 327
Subject Index 333
TABLES, FIGURES, EXHIBITS
Tables
3.1 Leadership Style, El, and Organizational Effectiveness 42
4.1 EIC Dictionaries 54
4.2 Meta-Analysis of Effects of Eight Competency-Based
Selection Systems 64
4.3 ES Shifts and ROI for a Portfolio of Training Programs 69
4.4 Criterion Sample: Average V Star (+1 SD) Variance and
Economic Value Added 74
4.5 Business Case for Training 76
4.6 Sensitivity and Probability of Success Analyses 76
4.7 Treatment Group Versus Control Group Performance over One Year,
After Training 78
5.1 Comparison of the Emotional Competence Inventory and Goleman s
Emotional Competence Framework 88
5.2 Cronbach s Alpha Reliability Estimates for the ECI 91
5.3 Mayer and Salovey s Emotional Intelligence Framework 94
5.4 Comparison of the Multifactor Intelligence Scale and Goleman s
Emotional Competence Framework 95
xi
x|| Tables, Figures, Exhibits
5.5 Intercorrelations of the Consensus-Scored Tasks of the MEIS,
with Reliabilities (Coefficient Alpha) on the Diagonal 101
5.6 Three-Factor Solutions for the Emotional Intelligence Test
Scored According to Consensus and According to Expert
Criteria, in Unrotated and Rotated Solutions: Principal
Components Factoring 102
5.7 Correlations Between Individual Tasks on the MEIS and Selected
Criterion Variables 103
5.8 The Five Meta-Factors and Fifteen Factors of Emotional and Social
Intelligence Measured by the Bar-On EO_-I 108
5.9 Comparison of the Emotional Quotient Inventory and Goleman s
Emotional Competence Framework 109
5.10 Internal Consistency Coefficients for the EQ_-I Subscales
Examined with Cronbach s Alpha on North American Samples
and Argentinean, German, South African, Nigerian, Israeli, and
Indian Samples 113
5.11 The Factorial Structure of Key Components of Emotional
Intelligence 116
5.12 EQ;I Mean Scores for Successful and Unsuccessful Recruiters in the
U.S. Air Force 117
5.13 The EQ_Map Framework 119
5.14 Comparison of the EQMap and Goleman s Emotional Competence
Framework 120
5.15 Factor Analysis for the EQMap—Extraction Method: Principal
C omponent Analysis 123
5.16 Internal Reliability and Test-Retest Reliability for the EO_ Map 12 7
5.17 Correlations Between EQ_Map Scales, MBI-General Survey
Dimensions, and BSI Symptom Dimensions 128
7.1 Competencies of Outstanding and Typical Performers 163
7.2 Results of Using a More Complex Algorithm 164
7.3 Integration of Emotional Intelligence into Performance
Management 180
10.1 El Improvement Among Full-Time Students in Old Program
and in New Program 237
10.2 El Improvement Among Part-Time Students in Old Program
and in New Program 238
10.3 Comparison of Individual Change Models 253
11.1 Types of Relationships in Organizations 260
12.1 Chronology of Program Development and Implementation 290
Tables, Figures, Exhibits xili
Figures
1.1 A Model of Emotional Intelligence and Organizational
Effectiveness 8
3.1 A Framework of Emotional Competencies 28
4.1 EVA Added by Superior Performance 48
4.2 Performance Distribution for Computer Programmers 50
4.3 Performance Distribution for Salespeople in U.S. Firms. 51
4.4 Performance Distribution for Construction Project Managers 51
4.5 Performance Distribution for Account Managers 52
4.6 Distribution of Production of Pounds of Polyester Fiber
by Self-Managing Work Group Teams 53
4.7 EICs Predicting +1 SD Superior Economic Performance Among
U.S. Industrial Control Firm Branch Managers 57
4.8 EICs Predicting +1 SD Superior Economic Performance Among
European Food and Beverage Senior Managers 58
4.9 Effect Size Shifts Produced by Selection and by Training
and Performance Management 60
4.10 Algorithm for Calculating EVA from Performance Distribution
and Effect Size Shift Data 63
4.11 Value of Shortening Learning Curve Time for Employees
with Employment Cost of ,000 per Year 67
4.12 Manager Ratings of Trainees Productivity on Tasks Before
and After Training 68
4.13 Effects of Achievement Motivation Training on Small Business 71
4.14 Distribution of Training Programs by Effect Size and ROI 72
4.15 Evaluation Design for EIC Interventions 79
5.1 The Q-Metrics Approach 124
5.2 Comparison of El Measures 129
6.1 The Emotional Process 136
6.2 Emotional Intelligence and the Emotional Process 138
6.3 The Connection Between the Emotional Process
and Collective Beliefs 140
6.4 Dimensions of Group Emotional Intelligence 141
6.5 Managing Group Member Cognitive Dissonance 144
6.6 How GEI Influences Cooperation and Collaboration 154
7.1 The Emotional Intelligence Competence Model Algorithm 165
7.2 Emotional Intelligence Competence Model for Managers 167
xlv Tables, Figures, Exhibits
7.3 Emotional Intelligence Competence Model for Individual
Contributors 168
7.4 Emotional Competence Model for Salespeople 169
7.5 Emotional Intelligence Competence Model for Helping
and Human Service Workers 170
8.1 The Increased Risk in Hiring Senior Executives 189
8.2 Succcess and Failure Profiles 191
8.3 Experience and IQ, Versus El Competencies as a Predictor
of Performance 192
8.4 Candidates in Relation to Performance 193
8.5 Traditional Selection 194
8.6 Finding Top Performers 195
8.7 Using Emotional Intelligence to Predict Performance 195
8.8 Leaving Out Some of the Best 196
8.9 Trade-Offs Among Experience, El, and IQin Relation
to Success and Failure 203
9.1 The Optimal Process for Promoting El in Work Organizations 219
10.1 Contingency Theory of Action and Job Performance 240
10.2 Self-Directed Change and Learning Process 242
11.1 Factors That Shape SEL Through Relationships 256
Exhibits
4.1 Appendix: Economic Value of Competence Survey 81
11.1 Agenda for Future Research 282
|
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| spelling | Emotionally intelligent workplace how to select for, measure, and improve emotional intelligence in individuals, groups, and organizations Cary Cherniss ... (ed.) 1. ed. San Francisco Wiley 2001 XXXII, 352 S. Ill. txt rdacontent n rdamedia nc rdacarrier Advances in emotional intelligence Cherniss, Cary 1948- (DE-588)121376842 edt HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025206543&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Emotionally intelligent workplace how to select for, measure, and improve emotional intelligence in individuals, groups, and organizations |
| title | Emotionally intelligent workplace how to select for, measure, and improve emotional intelligence in individuals, groups, and organizations |
| title_auth | Emotionally intelligent workplace how to select for, measure, and improve emotional intelligence in individuals, groups, and organizations |
| title_exact_search | Emotionally intelligent workplace how to select for, measure, and improve emotional intelligence in individuals, groups, and organizations |
| title_full | Emotionally intelligent workplace how to select for, measure, and improve emotional intelligence in individuals, groups, and organizations Cary Cherniss ... (ed.) |
| title_fullStr | Emotionally intelligent workplace how to select for, measure, and improve emotional intelligence in individuals, groups, and organizations Cary Cherniss ... (ed.) |
| title_full_unstemmed | Emotionally intelligent workplace how to select for, measure, and improve emotional intelligence in individuals, groups, and organizations Cary Cherniss ... (ed.) |
| title_short | Emotionally intelligent workplace |
| title_sort | emotionally intelligent workplace how to select for measure and improve emotional intelligence in individuals groups and organizations |
| title_sub | how to select for, measure, and improve emotional intelligence in individuals, groups, and organizations |
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