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IT manager's handbook: getting your new job done

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Bibliographische Detailangaben
1. Verfasser:	Holtsnider, Bill (VerfasserIn)
Format:	Buch
Sprache:	English
Veröffentlicht:	Amsterdam [u.a.] Elsevier 2012
Ausgabe:	3. ed.
Schlagworte:	Datenverarbeitung Industrial management > Data processing Management information systems Management Führungskraft Informationstechnik
Online-Zugang:	Inhaltsverzeichnis
Beschreibung:	Machine generated contents note: Chapter 1: The Role of an IT Manager Chapter 2: Managing Your IT Team Chapter 3: Staffing Your IT Team Chapter 4: Project Management Chapter 5: Changing Companies Chapter 6: Budgeting Chapter 7: Security and Compliance, including Disaster Recovery Chapter 8: Getting Started with the Technical Environment Chapter 9: Working with Users Chapter 10: Web 2.0, mobile, tablets, cloud, social media, etc. Includes bibliographical references and index -- "This book provides a practical reference that you will return to again and again in an ever-changing corporate environment where the demands on IT continue to increase. Make your first 100 days really count with the fundamental principles and core concepts critical to your success as a new IT Manager outlined in this valuable resource. The book also discusses how to work with your customers, manage your budget, develop an overall IT strategy and demonstrate the value of IT to the company"-- Provided by publisher.
Beschreibung:	xxvi, 341 S. graph. Darst. 24 cm
ISBN:	9780124159495 0124159494

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500			\|a Includes bibliographical references and index -- "This book provides a practical reference that you will return to again and again in an ever-changing corporate environment where the demands on IT continue to increase. Make your first 100 days really count with the fundamental principles and core concepts critical to your success as a new IT Manager outlined in this valuable resource. The book also discusses how to work with your customers, manage your budget, develop an overall IT strategy and demonstrate the value of IT to the company"-- Provided by publisher.
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Datensatz im Suchindex

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adam_text	Titel: IT manager s handbook Autor: Holtsnider, Bill Jahr: 2012 Brief Table of Contents About the Authors vii Key Changes for This Edition xxi Preface xxiii CHAPTER 1 The Role of an IT Manager 1 CHAPTER 2 Managing Your IT Team 31 CHAPTER 3 Staffing Your IT Team 65 CHAPTER 4 Project Management 103 CHAPTER 5 Software, Operating Systems, and Enterprise Applications 135 CHAPTER 6 Managing the Money 161 CHAPTER 7 Getting Started with the Technical Environment 189 CHAPTER 8 Security and Compliance 205 CHAPTER 9 Disaster Recovery 247 CHAPTER 10 Working with Users 263 CHAPTER 11 Connectivity: Social Media, Handhelds, and More 287 Glossary 305 Index 317 IX Contents About the Authors...............................................................................................................................vii Brief Table of Contents........................................................................................................................ix Key Changes for This Edition............................................................................................................xxi Preface..............................................................................................................................................xxiii CHAPTER 1 The Role of an IT Manager...............................................................................1 1.1 Just What Does an IT Manager Do?..........................................................................2 Why All That Change and Flexibility Is Good..........................................................2 Why All That Change and Flexibility Is Bad............................................................2 1.2 Managers in General...................................................................................................3 Definition of a Manager.............................................................................................3 Styles of Management................................................................................................3 Pros and Cons of Being a Manager: Reasons to Become a Manager, and Reasons Not to Become One......................................................................................5 The Hidden Work of Management.............................................................................6 Resentment toward Management...............................................................................7 Babysitting versus Managing.....................................................................................7 Politics.........................................................................................................................7 Managing in Four Directions......................................................................................7 1.3 The Strategic Value of the ?? Department................................................................8 Application Development versus Technical Operations............................................9 ?? Department Goals................................................................................................10 The Value of IT Managers.......................................................................................10 1.4 Developing an ?? Strategy.......................................................................................10 Determine Who Your Team Members Are..............................................................11 Determine How Important Technology Is to Your Organization...........................11 Determine Who Your Customers Are and What Their Needs Are.........................12 Keep Your Department Central to the Company s Operations...............................12 1.5 Leadership versus Management...............................................................................13 1.6 Starting Your New Job.............................................................................................14 The First Day............................................................................................................14 Meeting the Staff......................................................................................................14 A Few Ideas for What to Say to Break the Ice........................................................15 Some Don ts..............................................................................................................15 One-on-One Meetings...............................................................................................15 What to Say to Those Who Wanted Your Job and Didn t Get It...........................16 Establish a Relationship with Your Manager and Your Peers................................17 Learning the Landscape: Key Users and Key Applications....................................18 xi xii Contents 1.7 The First 100 Days...................................................................................................20 No Organization Is Perfect.......................................................................................20 Quietly Advertising What You Bring to the Table.................................................21 Projects in Progress and Projects on the Horizon....................................................22 Is the Status Quo Good Enough?.............................................................................23 People to Meet and Know........................................................................................24 Quick Introductory Meetings....................................................................................24 Human Resource Issues............................................................................................25 Budgeting..................................................................................................................26 Making Those First Decisions..................................................................................26 1.8 Two ?? Departments-What Happens If Your Company Merges with Another?............................................................................................................27 CHAPTER 2 Managing Your IT Team.................................................................................31 2.1 Keeping Employees Focused....................................................................................32 Establish Priorities....................................................................................................32 Communicate with Your Team................................................................................32 Company Mission, Vision, and Values....................................................................34 Be as Clear as Possible about Your Real Priorities.................................................35 Avoid Burnout in Your Employees..........................................................................35 Make Your Employees Aware of the Dangers of Burnout.....................................36 Deal with the Situation.............................................................................................36 Managing Remote Workers (or Teleworkers).........................................................37 2.2 Employee Training...................................................................................................39 Cost...........................................................................................................................39 Need..........................................................................................................................39 Scheduling Demands................................................................................................40 Employee Morale......................................................................................................40 How Do You Know When Your Employees Need Training?................................40 Certification..............................................................................................................41 What If the Employee Takes a Training Class and Then Uses His New-Found Skills to Find Another Job?......................................................................................41 Nontechnical Training..............................................................................................42 Maximizing the Value of Training...........................................................................42 2.3 Employee Performance.............................................................................................43 Performance Reviews...............................................................................................43 Key Areas of Evaluation..........................................................................................44 Specific Evaluation Statements................................................................................47 Guidelines for Reviews.............................................................................................48 Negative Reviews.....................................................................................................49 Have Employees Review Themselves.....................................................................50 360 Reviews..............................................................................................................51 Contents xiii How to Conduct the Actual Review Discussion......................................................52 Development Plans and Goals..................................................................................52 Salary Review...........................................................................................................53 Disciplinary Problems and Terminations.................................................................54 2.4 Generational Issues at Work.....................................................................................57 Managing across Generations...................................................................................58 CHAPTER 3 Staffing Your IT Team....................................................................................65 3.1 Why IT Managers Need to Deal with Hiring People..............................................65 Human Resources Department s Role.....................................................................66 Justifying a Hire........................................................................................................67 Start with Internal and External Referrals...............................................................68 Internal versus External Hires..................................................................................68 Should You Hire a Full-Time Employee or a Consultant?.....................................70 3.2 Write a Position Description....................................................................................74 Position Descriptions versus Contracts....................................................................75 General Requirements...............................................................................................75 Advertising Options..................................................................................................77 3.3 Recruiters..................................................................................................................79 Finding the Right Recruiter......................................................................................81 3.4 Selecting Candidates.................................................................................................83 Reviewing Résumés..................................................................................................83 Telephone Screening.................................................................................................84 At What Level Should I Interview?.........................................................................84 Narrowing Down the List.........................................................................................84 General Interview Guidelines...................................................................................86 Prepare a List of Questions......................................................................................87 Who Else Should Interview a Candidate?...............................................................88 Key Concepts for a Good Technical Interview.......................................................89 Rank Criteria.............................................................................................................93 The Value of Certification........................................................................................94 Education..................................................................................................................95 Checking References................................................................................................97 Common Hiring Mistakes.........................................................................................98 Offering the Correct Salary for an IT Position........................................................99 CHAPTER 4 Project Management...................................................................................103 4.1 Projects and Project Management: A Quick Overview.........................................104 Different Kinds of Projects.....................................................................................104 The Value of Project Management........................................................................104 Five Key Phases to a Project..................................................................................104 Do You Have to Be a Certified Project Manager to Run a Project?....................105 xiv Contents The Project Management Institute (PMI)..............................................................105 A Project Management Office................................................................................106 4.2 Phase One: Scope the Project.................................................................................106 Clearly Define the Project s Objective and Scope to Avoid Scope Creep...........106 Department versus Company Objectives...............................................................107 Get Proper Sponsorship for the Project..................................................................107 Identify the Stakeholders........................................................................................108 Identify the Constraints, Interdependencies, and Risks.........................................109 The Project Charter.................................................................................................110 Get Historical Perspective......................................................................................110 4.3 Phase Two: Develop a Project Plan.......................................................................Ill Three Critical Components to Any Project............................................................Ill Write the Project Plan with the Closeout Report in Mind....................................112 Time Estimates.......................................................................................................112 Resources Required: Employees (Internal and External to ??).............................113 Money.....................................................................................................................114 Roles and Responsibilities......................................................................................115 Multiple Projects.....................................................................................................115 4.4 Phase Three: Launch the Project............................................................................116 Range of Launch Options.......................................................................................116 Stage a Kick-Off Meeting......................................................................................116 4.5 Phase Four: Track the Project s Progress..............................................................117 Microsoft Project....................................................................................................117 Other Project Management Tools...........................................................................118 Gantt Charts and Time Lines.................................................................................118 PERT Charts and Critical Paths.............................................................................118 Project Milestones...................................................................................................119 Updates to Management and the Team..................................................................120 4.6 Phase Five: Close Out the Project..........................................................................121 Writing a Closeout Report......................................................................................121 4.7 Decision-Making Techniques.................................................................................122 Four Types of Decision-Making Methods.............................................................122 4.8 What to Do If/When the Project Gets Off Track...................................................123 Some Issues out of Your Control...........................................................................124 When a Project Gets behind Schedule...................................................................124 Your Project Is Costing More Than Expected.......................................................125 4.9 Useful Project Management Techniques................................................................126 Project Teams.........................................................................................................126 Create a War Room................................................................................................126 Formalized Project Frameworks.............................................................................127 Contents xv Participate in the Project Yourself.........................................................................127 Offer Project Perks.................................................................................................127 Give Your Project a Code Name............................................................................127 Productive Project Meetings...................................................................................128 4.10 Funding Projects.....................................................................................................130 Estimating Costs: Go High.....................................................................................130 Projects Always Cost More Than Estimated.........................................................131 Exactly Who Is Going to Pay for It?.....................................................................131 Justifying the Costs.................................................................................................132 4.11 Multiple Projects: How to Juggle Them Well.......................................................132 You Will Have Multiple Projects...........................................................................132 4.12 Dealing with Non-?? Departments on a Project....................................................133 Motivating Employees outside of Your Department.............................................133 Who Is in Charge?..................................................................................................133 CHAPTER 5 Software, Operating Systems, and Enterprise Applications.............................135 5.1 Types of Software...................................................................................................135 5.2 Operating Systems..................................................................................................137 Windows.................................................................................................................137 Mac..........................................................................................................................137 Unix Variants and Linux........................................................................................138 Choosing an Operating System..............................................................................138 Multiple Operating Systems...................................................................................139 5.3 Open Source............................................................................................................141 Definition................................................................................................................141 Cost.........................................................................................................................142 5.4 Managing Software.................................................................................................142 Total Cost of Ownership (TCO).............................................................................142 Software Management Techniques........................................................................142 Software Licensing.................................................................................................144 Licensing Issues......................................................................................................145 5.5 Cloud Computing....................................................................................................148 The Many Flavors of Cloud Computing................................................................148 Private versus Public Cloud....................................................................................149 Considerations When Moving to the Cloud...........................................................150 5.6 Enterprise Applications...........................................................................................152 E-mail......................................................................................................................152 Managing E-mail....................................................................................................153 Unified Messaging..................................................................................................155 Directory Services...................................................................................................156 xvi Contents 5.7 Enterprise Resource Planning (ERP).....................................................................157 The Value of ERP Software...................................................................................157 General ERP Implementation Issues......................................................................157 Costs of Implementing ERP...................................................................................158 Major Changes Required........................................................................................158 It Isn t Only IT s Decision.....................................................................................158 Disadvantages to ERP.............................................................................................159 CHAPTER 6 Managing the Money...................................................................................161 6.1 The Budgeting Process...........................................................................................161 Possible Budget Items.............................................................................................162 Chargebacks--Who Really Pays?..........................................................................164 Reviewers for Your Budget....................................................................................164 Estimating (and Overestimating) Your Numbers..................................................165 Getting Approval and Defending Your Budget.....................................................165 During the Year: Tracking and Revising Your Budget.........................................166 6.2 The Difference between Capital Expenditures and Operating Expense Items.........................................................................................................167 Capital Expenditure Details....................................................................................167 Check with Your Company s Policies...................................................................168 Gray Areas..............................................................................................................168 6.3 Lease versus Buy: Which One Is Better?..............................................................168 Leasing....................................................................................................................169 Who Makes This Decision?....................................................................................170 6.4 Other Budgeting Factors to Consider.....................................................................170 Growth of Your Department s Workload..............................................................170 Technological Change............................................................................................171 Staff.........................................................................................................................171 Software Maintenance............................................................................................171 Hardware Maintenance...........................................................................................172 6.5 Managing Vendors..................................................................................................173 Establish a Relationship..........................................................................................173 Help Your Vendors.................................................................................................174 Request for Proposals.............................................................................................174 Get Multiple Bids...................................................................................................175 Set Up a Trial..........................................................................................................175 Reviewing Contracts with Vendors........................................................................175 Evaluating Alternatives...........................................................................................176 Set Up a Matrix......................................................................................................177 6.6 Managing the Money during Difficult Times........................................................179 Contents xvii Managing Costs......................................................................................................179 Leverage ?? for Increased Business Value............................................................180 Demonstrating Leadership......................................................................................181 6.7 Outsourcing and Offshoring...................................................................................182 Offshore Outsourcing Overview.............................................................................182 Which Functions to Outsource...............................................................................184 Does Outsourcing Make Sense?.............................................................................184 CHAPTER 7 Getting Started with the Technical Environment............................................189 7.1 The Technical Environment...................................................................................189 What Do We Have Here?.......................................................................................189 Define Your Scope.................................................................................................190 The Elements..........................................................................................................190 Tools for Tracking the Technical Environment.....................................................194 The Value of Good Infrastructure Documentation................................................195 What You May Find...............................................................................................196 7.2 Understanding the User Environment....................................................................196 7.3 TCO and Asset Management: What Are They?....................................................196 Total Cost of Ownership........................................................................................197 Asset Management..................................................................................................198 7.4 Standards.................................................................................................................199 Issues That Users Care About................................................................................199 Issues That IT Cares About....................................................................................200 Standards for IT......................................................................................................201 7.5 Technology Refreshing...........................................................................................201 CHAPTER 8 Security and Compliance.............................................................................205 8.1 How We Got Here..................................................................................................206 Get Perspective.......................................................................................................206 Computer Security Themes....................................................................................207 8.2 Managing Security..................................................................................................209 Action 1: Evaluate Your Environment s Needs, Exposures, and Defenses..........209 Action 2: Get Upper Level Management Buy-In..................................................212 Action 3: Mitigate the Risks...................................................................................212 Action 4: Work with Users to Make Everyone More Secure...............................213 Action 5: Remember That Security Is an Ongoing Process..................................214 8.3 Security Solutions and Technologies.....................................................................214 Tracking and Controlling Access...........................................................................214 Authentication.........................................................................................................219 Security Defenses....................................................................................................220 Security Incident Response....................................................................................223 xviii Contents 8.4 Types of Threats.....................................................................................................224 Malware...................................................................................................................224 Phishing and Social Engineering............................................................................225 8.5 Compliance and IT.................................................................................................226 Overview.................................................................................................................226 Victims of Non-Compliance...................................................................................227 8.6 The Rules................................................................................................................227 Sarbanes-Oxley.......................................................................................................227 Health Insurance Portability and Accountability Act (?????)............................228 Basel II....................................................................................................................229 SB-1386...................................................................................................................230 Massachusetts Data Protection Law.......................................................................230 Fair and Accurate Credit Transactions Act (FACTA)...........................................231 Gramm-Leach-Bliley.............................................................................................231 U.S.Securities.........................................................................................................232 Patriot Act...............................................................................................................232 Dodd-Frank Act......................................................................................................233 Office of Foreign Assets Control (OFAC).............................................................233 CLERP-9 (Australia)..............................................................................................233 Personal Information Protection and Electronic Documents Act (PIPEDA)........233 Privacy and Electronic Communications Directive (European Union).................234 Data Protection Directive (European Union).........................................................234 8.7 How to Comply with the Rules..............................................................................234 Document the Policies............................................................................................235 Identify Control Mechanisms.................................................................................236 Educate Employees.................................................................................................236 Maintain Evidence..................................................................................................236 8.8 Hidden Benefits of Compliance.............................................................................237 The Hidden Benefit of Documentation..................................................................237 The Hidden Benefit of Control Mechanisms.........................................................237 The Hidden Benefit of Educating Your Employees..............................................237 Hidden Benefits of Maintaining Evidence.............................................................238 8.9 Methodologies and Frameworks.............................................................................238 IT Governance........................................................................................................238 Committee of Sponsoring Organizations (COSO).................................................239 Control Objectives for Information and Related Technology (COBIT)...............239 IT Infrastructure Library (???).............................................................................240 Capability Maturity Model Integration (CMMI)...................................................240 International Organization for Standards (ISO 9000)............................................240 Six Sigma................................................................................................................241 Contents xix 8.10 It s Not Just Regulatory Compliance.....................................................................242 Electronic Discovery...............................................................................................242 Information and Records Retention.......................................................................242 Working with Auditors...........................................................................................242 Disaster Recovery and Business Continuity..........................................................243 Definition of Policies and Procedures....................................................................243 Outsourcing.............................................................................................................244 CHAPTER 9 Disaster Recovery.......................................................................................247 9.1 Defining the Scope.................................................................................................248 Key Questions.........................................................................................................248 Recovery Time and Recover Point Objectives......................................................249 Disaster Recovery Committee................................................................................249 Application Assessment..........................................................................................250 The Value of Your Data.........................................................................................252 9.2 Creating a Disaster Recovery Plan.........................................................................253 Communication Plan...............................................................................................253 Documentation........................................................................................................254 Real Estate and IT Facilities..................................................................................254 Off-Site Storage of Data.........................................................................................256 Hardware Availability.............................................................................................257 Regular Updating and Testing................................................................................257 After the Disaster....................................................................................................259 Regional and Catastrophic Disasters......................................................................259 The ACT Model......................................................................................................259 9.3 A Word about Incident Response, Business Continuity, and Disaster Recovery............................................................................................260 9.4 The Hidden Benefits of Good Disaster Recovery Planning..................................261 CHAPTER 10 Working with Users.....................................................................................263 10.1 Relationships with Users........................................................................................263 Who Are Your Users?............................................................................................264 Find Out Who Your Department Thinks Its Users Are.........................................264 Find Out Who Your Boss Thinks Your Users Are................................................265 Meet the Users........................................................................................................265 Being Available and Reachable.............................................................................266 Sharing Information................................................................................................266 Collecting Information............................................................................................267 Proactive Solutions.................................................................................................268 Being Flexible.........................................................................................................270 User Training..........................................................................................................270 xx Contents 10.2 The Consumerization of IT....................................................................................271 How to Deal with Consumerization.......................................................................272 Support Issues Associated with Consumerization and Handheld Devices............272 Bring Your Own (BYO) Policies...........................................................................273 10.3 When Your Users Are Part of a Mobile Work Force............................................274 Techniques for Supporting Your Mobile Users.....................................................274 10.4 The Help Desk........................................................................................................275 Typical Help Desk Activities.................................................................................276 Procedures...............................................................................................................276 Access.....................................................................................................................277 Self-Service.............................................................................................................277 Tools........................................................................................................................278 User Surveys...........................................................................................................280 Measuring the Help Desk Workload......................................................................281 Staffing....................................................................................................................281 10.5 Service Level Agreements......................................................................................283 Positive Values of SLAs.........................................................................................283 Ask for Help from Your Staff................................................................................283 Writing Good SLAs................................................................................................284 CHAPTER 11 Connectivity: Social Media, Handhelds, and More.........................................287 11.1 Get in Front of the Curve.......................................................................................288 The Blurry Line between Company-Owned and Personally-Owned Equipment (BYO Policies)........................................................................................................288 The New Technologies of Connectedness.............................................................289 Benefits and Challenges of Connectivity...............................................................290 Dealing with a Lot More Empowered Users.........................................................292 Wisdom of Crowds.................................................................................................293 11.2 The Power of All These Connections....................................................................293 How Companies Use the Web...............................................................................293 How Companies Use Intranets...............................................................................294 How Companies Use Social Media and Mobile Devices......................................295 Mobile Device Operating Systems, Apps, and Hardware.....................................296 Handheld Hardware................................................................................................297 11.3 How Does This Affect You as IT Manager?.........................................................298 Lead, Encourage, and Experiment.........................................................................298 It s Not the Tools, But How They Are Used.........................................................299 Remember Your Goals...........................................................................................301 What Is Focused and What Is Distracted ?......................................................301 Glossary.............................................................................................................................305 Index.................................................................................................................................317
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id	DE-604.BV040339083
illustrated	Illustrated
indexdate	2024-07-10T00:21:58Z
institution	BVB
isbn	9780124159495 0124159494
language	English
lccn	2011044174
oai_aleph_id	oai:aleph.bib-bvb.de:BVB01-025193378
oclc_num	802791276
open_access_boolean
owner	DE-91G DE-BY-TUM DE-473 DE-BY-UBG
owner_facet	DE-91G DE-BY-TUM DE-473 DE-BY-UBG
physical	xxvi, 341 S. graph. Darst. 24 cm
publishDate	2012
publishDateSearch	2012
publishDateSort	2012
publisher	Elsevier
record_format	marc
spelling	Holtsnider, Bill Verfasser aut IT manager's handbook getting your new job done Bill Holtsnider ; Brian D. Jaffe 3. ed. Amsterdam [u.a.] Elsevier 2012 xxvi, 341 S. graph. Darst. 24 cm txt rdacontent n rdamedia nc rdacarrier Machine generated contents note: Chapter 1: The Role of an IT Manager Chapter 2: Managing Your IT Team Chapter 3: Staffing Your IT Team Chapter 4: Project Management Chapter 5: Changing Companies Chapter 6: Budgeting Chapter 7: Security and Compliance, including Disaster Recovery Chapter 8: Getting Started with the Technical Environment Chapter 9: Working with Users Chapter 10: Web 2.0, mobile, tablets, cloud, social media, etc. Includes bibliographical references and index -- "This book provides a practical reference that you will return to again and again in an ever-changing corporate environment where the demands on IT continue to increase. Make your first 100 days really count with the fundamental principles and core concepts critical to your success as a new IT Manager outlined in this valuable resource. The book also discusses how to work with your customers, manage your budget, develop an overall IT strategy and demonstrate the value of IT to the company"-- Provided by publisher. Datenverarbeitung Industrial management Data processing Management information systems Management (DE-588)4037278-9 gnd rswk-swf Führungskraft (DE-588)4071497-4 gnd rswk-swf Informationstechnik (DE-588)4026926-7 gnd rswk-swf Informationstechnik (DE-588)4026926-7 s Führungskraft (DE-588)4071497-4 s DE-604 Management (DE-588)4037278-9 s 1\p DE-604 Jaffe, Brian D. Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025193378&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk
spellingShingle	Holtsnider, Bill IT manager's handbook getting your new job done Datenverarbeitung Industrial management Data processing Management information systems Management (DE-588)4037278-9 gnd Führungskraft (DE-588)4071497-4 gnd Informationstechnik (DE-588)4026926-7 gnd
subject_GND	(DE-588)4037278-9 (DE-588)4071497-4 (DE-588)4026926-7
title	IT manager's handbook getting your new job done
title_auth	IT manager's handbook getting your new job done
title_exact_search	IT manager's handbook getting your new job done
title_full	IT manager's handbook getting your new job done Bill Holtsnider ; Brian D. Jaffe
title_fullStr	IT manager's handbook getting your new job done Bill Holtsnider ; Brian D. Jaffe
title_full_unstemmed	IT manager's handbook getting your new job done Bill Holtsnider ; Brian D. Jaffe
title_short	IT manager's handbook
title_sort	it manager s handbook getting your new job done
title_sub	getting your new job done
topic	Datenverarbeitung Industrial management Data processing Management information systems Management (DE-588)4037278-9 gnd Führungskraft (DE-588)4071497-4 gnd Informationstechnik (DE-588)4026926-7 gnd
topic_facet	Datenverarbeitung Industrial management Data processing Management information systems Management Führungskraft Informationstechnik
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025193378&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
work_keys_str_mv	AT holtsniderbill itmanagershandbookgettingyournewjobdone AT jaffebriand itmanagershandbookgettingyournewjobdone

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