Customer-oriented global supply chains: concepts for effective management
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Hershey, Pa.
Information Science Reference
2012
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | "This book provides insights and supports executives, middle managers and practitioners concerned with the management of supply chain with expertise, knowledge, information and organizational management development in different types of industries"--Provided by publisher. Includes bibliographical references and index |
| Beschreibung: | XV, 319 S. graph. Darst. |
| ISBN: | 9781466602465 9781466602489 |
Internformat
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Datensatz im Suchindex
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|---|---|
| adam_text | Titel: Customer-oriented global supply chains
Autor: Eyob, Ephrem
Jahr: 2012
Detailed Table of Contents
Preface...................................................................................................................................................xi
Acknowlegment....................................................................................................................................xv
Chapter 1
Towards Patient-Driven Agile Supply Chains in Healthcare..................................................................1
Veronique Nabelsi, Universite du Quebec en Outaouais, Canada
This chapter covers a strategic framework for customer-oriented or patient-driven SCM, integrating
the evolving economics of the healthcare industry and the emerging dynamics of global supply chains.
Chapter 2
Knowledge Sharing in Supply Chain....................................................................................................21
Liandong Zhu, University of Vaasa, Finland
Robertus Wahyu Nayan Nugroho, Technical University ofLiberec, Czech Republic
Mian M. Ajmal, Abu Dhabi University, UAE
Yohanes Kristianto, University of Vaasa, Finland
Knowledge sharing in supply chains introduces the thermodynamics analogy as a means of studying
knowledge sharing in supply chain. It finds that distance and the knowledge capacity of the supplier
are important to reduce knowledge sharing uncertainty. Furthermore, higher contact frequency between
the supplier and the buyer without considering supplier capacity is proven to be insignificant to reduce
knowledge sharing uncertainty.
Chapter 3
Negotiation Protocol Based on Budget Approach for Adaptive Manufacturing Scheduling...............35
Paolo Renna, University of Basilicata, Italy
Rocco Padalino, University of Basilicata, Italy
The research proposed concerns the development of a multi-agent scheduling approach able to sup-
port manufacturing systems in different dynamic conditions. The negotiation protocol defined budget
approach is based on a financial asset that each part obtains when it is released into the manufacturing
system for processing.
Chapter 4
Supplier-Oriented Purchasing Behaviors in Projects............................................................................59
Ron Meier, Illinois State University, USA
Dan Brown, Illinois State University, USA
This chapter introduces project manager s perceptions of the importance of developing relationships
with preferred suppliers as it impacts elements of cost, planning, time management, quality management,
technical expertise, and product availability. Furthermore, it identifies key characteristics and attributes
of supplier-oriented purchasing behaviors in project-oriented environments.
Chapter 5
Coopetition in Supply Chains: A Case Study of a Coopetitive Structure in the Horticulture Industry.........76
Lincoln C. Wood, Curtin University, Australia
The topic of chapter 5, coopetition, or the mingling of competitive and cooperative relationships, has
been utilised by New Zealand companies in the horticulture industry to help break into and develop new
markets. Using a case study, various elements of the supply chain are examined from both strategic and
operational perspectives for this group of companies and their customers and suppliers.
Chapter 6
Agile Value Creation and Co-Evolution in Global Supply Chains.......................................................94
All Alavizadeh, Indiana University-Purdue University Fort Wayne, USA
Reza Djavanshir, The Johns Hopkins Carey Business School, USA
Mohammad J. Tarokh, K.N. Toosi University of Technology, Iran
Jaby Mohammed, The Petroleum Institute, UAE
This chapter sheds light on the concept of co-evolution and its application in supply chain management
and how it can contribute to creating value for all customers.
Chapter 7
Engineer-to-Order: A Maturity Concurrent Engineering Best Practice in Improving
Supply Chains.....................................................................................................................................112
Richard Addo-Tenkorang, University of Vaasa, Finland
Ephrem Eyob, Virginia State University, USA
This chapter introduces a best practice concurrent approach for reducing the lead-time at an engineer-
to-order product design/development stage by seeking to integrate business Information Technology
systems in the design and operational phases to improve the supply chain.
Chapter 8
Total Quality Management in the Global Supply Chain.....................................................................129
Janet H. Sanders, East Carolina University, USA
This chapter provides an overview of the importance of total quality management in supply chain man-
agement. It provides a summary of the evolution of quality and how supply chain management fits into
that evolution.
Chapter 9
Supply Chain Management and the Other Half..................................................................................145
Kaninika Bhatnagar, Eastern Illinois University, USA
This chapter covers the role of a diverse workforce in supply chain, particularly women, is reexamined
from the perspective of maximizing the bottom- line and profit sharing in the logistics industry. The unique
and problematic diversity issues that underlie both practices and policy in the industry are discussed.
Chapter 10
Identifying the Determinants of Customer Retention in a Developing Country Context...................160
Norizan Mohd Kassim, University Technology Malaysia, Malaysia
This chapter investigates how image, perceived service quality, and satisfaction determine customer
retention in the retail banking industry in Malaysia. Data was obtained using a self-administered survey
involving a convenience sample of 134 retail banking customers in Malaysia. The results show that
image is both directly and indirectly related to retention through satisfaction, while perceived service
quality is indirectly related to retention through satisfaction.
Chapter 11
Adopting and Integrating Cloud Computing......................................................................................175
Tugrul Daim, Portland State University, USA University of Pretoria, South Africa
Marc Britton, Portland State University, USA
Ganesh Subramanian, Providence Health Systems, USA
Rubyna Brenden, University of Western States, USA
Nuttavut Intarode, SCG Cement, Thailand
The objective of this chapter is to predict the adoption rate of Cloud Computing in the future with a soft
timeline using a scenario-based forecasting model. The researchers identified key barriers preventing this
transition, created a roadmap, the basics of cloud computing, identification of key areas for technology
integration, performed a barrier analysis, and plotted a business adoption model.
Chapter 12
Radio Frequency Identification in the Smart Supply Chain...............................................................198
Albert Lozano-Nieto, The Pennsylvania State University, USA
This chapter uses RFID in the supply chain applications, which focuses on those related to inventory
control and the detection of counterfeited products.
Chapter 13
The Role of Human Collaboration in Supply Chain Management.....................................................208
Kenneth A. Saban, Duquesne University, USA
John Mawhinney, Duquesne University, USA
This chapter discusses the importance human collaboration in supply chain management. Supply chain
performance is often equated with acquiring the best technology or process. However, current stud-
ies suggest that supply chain performance also requires human collaboration. To change conventional
thinking, this chapter proposes a holistic approach to achieving human collaboration among distributed
partners, clarifies the forces that facilitate human collaboration, and identifies the steps management can
take to create more collaborative team members.
Chapter 14
Evaluation of Key Metrics for Performance Measurement of a Lean Deployment Effort.................224
Edem G. Tetteh, Paine College, USA
Ephrem Eyob, Virginia State University, USA
Yao Amewokunu, Virginia State University, USA
To meet customer s needs for high-quality goods and avoiding risks of product-liability, global firms
continually evaluate the performance of their supply chain for optimum design. The chapter covers lean
management as one of the key techniques businesses adopt in redesigning their processes. The technique
is a vital strategy to increase productivity and effectiveness with respect to the movement of goods.
Multivariate Analysis of Variance (MANOVA) was utilized to evaluate the performance of work cell,
shift, worker s experience, and kaizen event participation level during a lean enterprise deployment ef-
fort at a multinational organization.
Chapter 15
Design for Sustainment: Challenges and Theoretical Issues in Product and Global Supply
Chain Management.............................................................................................................................236
Benedict M. Uzochukwu, North Carolina A TState University, USA
SilvanusJ. Udoka, North Carolina A TState University, USA
This chapter chronicles and analyzes existing challenges and theoretical issues in the domain of product,
system and emerging area of global supply chain sustainment. These challenges encompass the provi-
sion of reliable, efficient, cost-effective, and quality services by key players and major stakeholders in
product and global supply chain system. The authors argue that sustainment concept serves as a vehicle
for elevating the rate of product and system utilization.
Chapter 16
Inventory Cost Share for Supply Chain Coordination by Means of Contracts...................................258
Alejandro Gomez-Padilla, Center of Exact Sciences and Engineering, University of
Guadalajara, Mexico
The last chapter highlights the importance of contracts for coordination between companies in a supply
chain. It considers a dyadic situation with a supplier a retailer. Coordination is achieved by two types of
decisions: economic (concerning prices established and stated over a contract), and physical exchange
of products (concerning the inventory that is going to be held by the retailer.
Compilation of References...............................................................................................................276
About the Contributors....................................................................................................................310
Index...................................................................................................................................................316
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