Agile service development: combining adaptive methods and flexible solutions
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Berlin ; Heidelberg
Springer
[2012]
|
| Schriftenreihe: | The enterprise engineering series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltstext Inhaltsverzeichnis |
| Beschreibung: | Literaturangaben Seite 193-200 |
| Beschreibung: | xx, 203 S. Illustrationen, Diagramme |
| ISBN: | 9783642281877 |
Internformat
MARC
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Datensatz im Suchindex
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IMAGE 1
CONTENTS
1 INTRODUCING AGILE SERVICE DEVELOPMENT 1
1.1 INTRODUCTION 1
1.2 SERVICES AND SERVICE THINKING 3
1.2.1 SERVICE DEFINITIONS AND PROPERTIES 5
1.2.2 OUR DEFINITION O F SERVICE 6
1.2.3 SERVICE DEVELOPMENT AS A WICKED PROBLEM 7
1.2.4 THE NEED FOR AGILITY 9
1.3 AGILE ENTERPRISE ENGINEERING 10
1.3.1 LIMITS TO AN ENGINEERING APPROACH 11
1.3.2 THE ENTERPRISE ENGINEERING MANIFESTO 12
1.4 TOWARDS AN ENGINEERING APPROACH TO AGILE SERVICE DEVELOPMENT 13
2 AGILITY 17
2.1 INTRODUCTION 17
2.2 COMMON AGILE METHODS 19
2.3 OPERATIONALIZING AGILITY 21
2.3.1 BUSINESS AGILITY 23
2.3.2 PROCESS AGILITY 25
2.3.3 SYSTEM AGILITY 27
2.4 BUSINESS DRIVERS FOR AGILITY 29
2.4.1 DESCRIBING AGILITY DRIVERS 31
2.4.2 PRODUCT AND SERVICE DYNAMICS 32
2.4.3 REVENUE DYNAMICS 34
-2.4.4 VOLUME DYNAMICS 35
2.4.5 CHANNEL FLEXIBILITY 35
2.4.6 SUPPLY CHAIN FLEXIBILITY 37
2.4.7 CONTINUOUS COMPLIANCE 38
2.4.8 TECHNOLOGY ADOPTION 39
X V
HTTP://D-NB.INFO/1019005149
IMAGE 2
XVI CONTENTS
3 AGILE ARCHITECTURE 41
3.1 INTRODUCTION 41
3.2 ARCHITECTURE TO MANAGE AGILITY 44
3.2.1 AGILITY ASPECTS 4 6
3.2.2 OPERATING MODELS 49
3.2.3 STANDARDIZATION AND VARIATION 50
3.2.4 MODEL-BASED DEVELOPMENT 52
3.3 ARCHITECTURE PROCESSES IN AN AGILE CONTEXT 53
3.3.1 A RISK-DRIVEN APPROACH 54
3.3.2 REFACTORING AND TECHNICAL DEBT 55
3.3.3 AN AGILE ARCHITECTURE PROCESS 5 6
4 SERVICE MODELLING 59
4.1 INTRODUCTION 59
4.2 THE ROLE OF MODELS IN AGILE SERVICE DEVELOPMENT 6 0
4.3 ADOPTION LEVELS O F MODELLING 63
4.4 THE ASD FRAMEWORK 64
4.4.1 SERVICE ASPECTS 66
4.4.2 ABSTRACTION LEVELS 68
4.4.3 OVERVIEW AND USE OF THE FRAMEWORK 7 0
4.4.4 MODELLING AGISURANCE 71
4.5 THE ASD CONCEPTUAL MODEL 72
4.5.1 THE CONTEXT DOMAIN 73
4.5.2 REQUIREMENTS MODELLING 75
4.5.3 INTERACTION MODELLING 77
4.5.4 STRUCTURE MODELLING 79
4.5.5 FUNCTION MODELLING 81
4.5.6 COORDINATION MODELLING 82
4.5.7 DECISION MODELLING 85
4.5.8 PRODUCT MODELLING 88
4.5.9 INTEGRATED SERVICE METAMODEL 90
4.6 MODEL INTEGRATION 90
4.7 REQUIREMENTS FOR TOOL SUPPORT 93
5 PATTERNS FOR AGILITY 9 5
5.1 INTRODUCTION 95
5.2 CONCEPTUAL MODEL 97
5.3 PATTERN CLASSIFICATION 98
5.3.1 ACTIVITIES 98
5.3.2 PROBLEM TYPE 99
5.3.3 ROLE 100
5.3.4 CONTRIBUTION TO AGILITY 100
5.4 PATTERN CATALOGUE 101
5.5 EXAMPLE: MULTICHANNEL MANAGEMENT PATTERNS 102
5.6 PATTERNS AT WORK 107
IMAGE 3
CONTENTS XVII
6 AN AGILE WAY OF WORKING I L L
6.1 INTRODUCTION I L L
6.2 A SITUATIONAL APPROACH TO AN AGILE WAY OF WORKING 113
6.3 PRACTICES, GOALS, AND STAKEHOLDERS 114
6.3.1 PRACTICES AS METHOD FRAGMENTS 114
6.3.2 IDENTIFYING PRACTICES 116
6.3.3 SITUATIONAL FACTORS 116
6.3.4 STAKEHOLDER AND GOALS 120
6.4 CONSTRUCTING A SITUATIONAL WAY OF WORKING 121
6.5 STEP 1: IDENTIFY SITUATIONAL FACTORS, GOALS, AND PRACTICES 123
6.5.1 SETTING GOALS 123
6.5.2 SITUATIONAL FACTORS: STRATEGY AND BUSINESS DRIVERS 124
6.5.3 SITUATIONAL FACTORS: SERVICE 126
6.5.4 SITUATIONAL FACTORS: THE PROCESS 128
6.6 STEP 2: SELECT AGILE PRACTICES 129
6.7 STEP 3: COMBINE PRACTICES 129
6.7.1 ASSEMBLY THROUGH ACTIVITIES 130
6.7.2 ASSEMBLY THROUGH ARTEFACTS 131
6.7.3 ASSEMBLY THROUGH CONDITIONS 131
6.7.4 ASSEMBLY THROUGH PROCESS INCREMENTS 132
6.7.5 ASSEMBLY THROUGH ITERATION MATCHING 133
6.7.6 ACTIVITY PLANNING 134
6.7.7 TOOL SUPPORT 138
6.8 STEP 4: EXECUTE THE WAY OF WORKING 138
6.9 STEP 5: REFLECT ON THE WAY OF WORKING 139
7 STAKEHOLDER COMMUNICATION 141
7.1 INTRODUCTION 141
7.2 COMMUNICATION SITUATIONS 146
7.3 COMMUNICATION SET-UPS 152
7.3.1 ARTEFACT CREATION PATTERNS AND COMMUNICATION PRACTICES - 152 7.3.2
STRUCTURES, LANGUAGES, REPRESENTATIONS; TOPICS 154
7.3.3 PARTICIPANTS AND FACILITATION 156
7.3.4 SPACE AND TIME; MEDIA, TOOLS, AND TECHNOLOGIES 157
7.4 COMMUNICATION NEEDS AND CAPABILITIES OF STAKEHOLDERS 158
7.4.1 MEASURING THE MEANING O F CONCEPTS 159
7.4.2 ABSTRACTION SKILLS IN TALKING ABOUT MODELS 161
7.5 MODEL VISUALIZATION GUIDELINES 164
7.5.1 SEMIOTIC CLARITY 165
7.5.2 SYMBOL/EDGE OVERLAP 166
7.5.3 MINIMIZE EDGE BENDS 167
7.5.4 SEMANTIC TRANSPARENCY 168
7.5.5 COMPLEXITY MANAGEMENT 168
7.5.6 VISUAL EXPRESSIVENESS 169
IMAGE 4
XVIII CONTENTS
7.6 COMMUNICATION PRACTICES 170
7.6.1 APPLY FOCUSED CONVERSATIONS 170
7.6.2 I F A PROBLEM CANNOT BE MODELLED, DO NOT MODEL THE PROBLEM 171
7.6.3 DO NOT COMMUNICATE THE MODEL, COMMUNICATE THE EFFECTS O F THE
MODEL 171
7.6.4 COLLABORATIVELY MODEL, BUT NOT JUST FOR THE MODEL 172
7.6.5 RESPECT STAKEHOLDERS PERSPECTIVES DURING MODELLING 172 7.6.6 DO
NOT ORGANIZE STAKEHOLDER INTERACTION SESSIONS WITHOUT A CONCRETE PURPOSE
O F THE MODEL 173
7.6.7 AVOID COLLABORATIVE SESSIONS WITH POLARIZED STAKEHOLDERS . 173
7.6.8 COMMUNICATION DOES NOT STOP AFTER THE SERVICE HAS BEEN CREATED 174
7.6.9 BE AWARE O F POWER AND HIERARCHIES THAT MIGHT AFFECT THE OUTCOME
174
7.6.10 APPLY USER INVOLVEMENT WITH CARE, NOT BY DEFAULT 175
7.6.11 DO NOT ALWAYS PUBLISH A MODEL PUBLICLY 175
7.6.12 USE VISUALIZATION WISELY 175
7.6.13 TAKE INTO ACCOUNT THE LIMITATIONS OF YOUR DOMAIN EXPERTS 175
8 ADOPTING AGILE SERVICE DEVELOPMENT 177
8.1 BARRIERS TO AGILITY 177
8.1.1 TECHNICAL BARRIERS 177
8.1.2 ORGANIZATIONAL BARRIERS 178
8.2 SCALING UP AGILE PROCESSES 180
8.3 A CAPABILITY MODEL FOR AGILE SERVICE DEVELOPMENT 181
8.3.1 SYSTEM AGILITY CAPABILITIES 182
8.3.2 BUSINESS AND PROCESS AGILITY CAPABILITIES 184
8.3.3 INVESTING IN AGILITY 188
8.4 CONCLUDING REMARKS 188
REFERENCES 193
INDEX 201 |
| any_adam_object | 1 |
| author2 | Lankhorst, Marc 1968- |
| author2_role | edt |
| author2_variant | m l ml |
| author_GND | (DE-588)1109063024 |
| author_facet | Lankhorst, Marc 1968- |
| building | Verbundindex |
| bvnumber | BV040314132 |
| classification_rvk | QQ 250 SR 870 ST 230 |
| ctrlnum | (OCoLC)800496114 (DE-599)DNB1019005149 |
| dewey-full | 658.500285512028 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.500285512028 |
| dewey-search | 658.500285512028 |
| dewey-sort | 3658.500285512028 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Informatik Wirtschaftswissenschaften |
| format | Book |
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| indexdate | 2024-08-21T00:01:09Z |
| institution | BVB |
| isbn | 9783642281877 |
| language | English |
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| physical | xx, 203 S. Illustrationen, Diagramme |
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| spelling | Agile service development combining adaptive methods and flexible solutions Marc Lankhorst, editor Berlin ; Heidelberg Springer [2012] © 2012 xx, 203 S. Illustrationen, Diagramme txt rdacontent n rdamedia nc rdacarrier The enterprise engineering series Literaturangaben Seite 193-200 Prozessmanagement (DE-588)4353072-2 gnd rswk-swf Agile Softwareentwicklung (DE-588)4806620-5 gnd rswk-swf Dienstleistungsangebot (DE-588)4224244-7 gnd rswk-swf Betriebliches Informationssystem (DE-588)4069386-7 gnd rswk-swf Modellgetriebene Entwicklung (DE-588)4832365-2 gnd rswk-swf Dienstleistungsangebot (DE-588)4224244-7 s Prozessmanagement (DE-588)4353072-2 s Betriebliches Informationssystem (DE-588)4069386-7 s Modellgetriebene Entwicklung (DE-588)4832365-2 s Agile Softwareentwicklung (DE-588)4806620-5 s DE-604 Lankhorst, Marc 1968- (DE-588)1109063024 edt Erscheint auch als Online-Ausgabe 978-3-642-28188-4 X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=3964631&prov=M&dok_var=1&dok_ext=htm Inhaltstext DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025168862&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Agile service development combining adaptive methods and flexible solutions Prozessmanagement (DE-588)4353072-2 gnd Agile Softwareentwicklung (DE-588)4806620-5 gnd Dienstleistungsangebot (DE-588)4224244-7 gnd Betriebliches Informationssystem (DE-588)4069386-7 gnd Modellgetriebene Entwicklung (DE-588)4832365-2 gnd |
| subject_GND | (DE-588)4353072-2 (DE-588)4806620-5 (DE-588)4224244-7 (DE-588)4069386-7 (DE-588)4832365-2 |
| title | Agile service development combining adaptive methods and flexible solutions |
| title_auth | Agile service development combining adaptive methods and flexible solutions |
| title_exact_search | Agile service development combining adaptive methods and flexible solutions |
| title_full | Agile service development combining adaptive methods and flexible solutions Marc Lankhorst, editor |
| title_fullStr | Agile service development combining adaptive methods and flexible solutions Marc Lankhorst, editor |
| title_full_unstemmed | Agile service development combining adaptive methods and flexible solutions Marc Lankhorst, editor |
| title_short | Agile service development |
| title_sort | agile service development combining adaptive methods and flexible solutions |
| title_sub | combining adaptive methods and flexible solutions |
| topic | Prozessmanagement (DE-588)4353072-2 gnd Agile Softwareentwicklung (DE-588)4806620-5 gnd Dienstleistungsangebot (DE-588)4224244-7 gnd Betriebliches Informationssystem (DE-588)4069386-7 gnd Modellgetriebene Entwicklung (DE-588)4832365-2 gnd |
| topic_facet | Prozessmanagement Agile Softwareentwicklung Dienstleistungsangebot Betriebliches Informationssystem Modellgetriebene Entwicklung |
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