Direct social work practice: theory and skills
Gespeichert in:
Format: | Buch |
---|---|
Sprache: | English |
Veröffentlicht: |
[Pacific Grove, Calif.]
Brooks/Cole, Cengage Learning
2013
|
Ausgabe: | 9. ed., internat. ed. |
Schriftenreihe: | Empowerment series
|
Schlagworte: | |
Online-Zugang: | Inhaltsverzeichnis |
Beschreibung: | Includes bibliographical references (p. 609-656) and indexes |
Beschreibung: | XXI, 678 S. Ill., graph. Darst. 26 cm |
ISBN: | 9781133354932 1133354939 |
Internformat
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245 | 1 | 0 | |a Direct social work practice |b theory and skills |c Dean H. Hepworth ... |
250 | |a 9. ed., internat. ed. | ||
264 | 1 | |a [Pacific Grove, Calif.] |b Brooks/Cole, Cengage Learning |c 2013 | |
300 | |a XXI, 678 S. |b Ill., graph. Darst. |c 26 cm | ||
336 | |b txt |2 rdacontent | ||
337 | |b n |2 rdamedia | ||
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490 | 0 | |a Empowerment series | |
500 | |a Includes bibliographical references (p. 609-656) and indexes | ||
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adam_text | Titel: Direct social work practice
Autor: Hepworth, Dean H
Jahr: 2013
Contents
Preface....................................... xv
About the Authors.............................xxi
PART 1
INTRODUCTION TO DIRECT SOCIAL
WORK PRACTICE......................1
CHAPTER 1
Social Work Challenges.......................... 3
The Mission of Social Work 5
Purposes of Social Work 5
Social Work Values 7
Values and Ethics 9
Social Work s Code of Ethics 10
AS Competencies 10
EPAS Competency 2.1.1 10
EPAS Competency 2.1.2 11
EPAS Competency 2.1.3 11
EPAS Competency 2.1.4 11
EPAS Competency 2.1.5 12
EPAS Competency 2.1.6 13
EPAS Competency 2.1.7 13
EPAS Competency 2.1.8 13
EPAS Competency 2.1.9 13
EPAS 2.1.10 14
EPAS Competency 2.1.10a 14
EPAS Competency 2.1.10b 14
EPAS Competency 2.1.10c 14
EPAS Competency 2.1.10d 14
EPAS Competency B 2.2 14
EPAS Competency M 2.2 14
EPAS Competency 2.1 15
Deciding on and Carrying Out Interventions 20
Guidelines Influencing Intervention Selection 22
Summary 23
CourseMate 23
CHAPTER 2
The Domain, Philosophy, and Roles of Direct
Practice.................................... 25
Domain 25
Generalist Practice 26
Direct Practice 26
A Philosophy of Direct Practice 29
Roles of Direct Practitioners 30
Direct Provision of Services 30
System Linkage Roles 30
System Maintenance and Enhancement 31
Researcher/Research Consumer 33
System Development 33
Summary 34
CourseMate 34
CHAPTER 3
Helping Process Overview..................... 35
Common Elements among Diverse Theorists and Social
Workers 35
The Helping Process 37
Phase I: Exploration, Engagement, Assessment, and
Planning 37
Phase II: Implementation and Goal Attainment 42
Phase III: Termination 44
Orienting Frameworks to Achieve Competencies
Limitations of Systems Theories 20
16
The Interviewing Process: Structure and Skills
Physical Conditions 46
Structure of Interviews 47
45
vii
viíi Contents
Establishing Rapport 47
The Exploration Process 50
Focusing in Depth 52
Employing Outlines 52
Assessing Emotional Functioning 52
Exploring Cognitive Functioning 53
Exploring Substance Abuse, Violence, and Sexual
Abuse 53
Negotiating Goals and a Contract 53
Ending Interviews 53
Goal Attainment 54
Summary 54
CourseMate 54
CHAPTER 4
The Cardinal Social Work Values.............. 55
The Interaction Between Personal and Professional
Values 55
The Cardinal Values of Social Work 56
Challenges in Embracing the Profession s Values 63
Ethics 64
The Intersection of Laws and Ethics 64
Key Ethical Principles 66
What Are the Limits on Confidentiality? 72
The Ethics of Practice with Minors 76
Understanding and Resolving Ethical Dilemmas 77
Summary 80
CourseMate 80
PART 2
PLANNING, EXPLORING,
AND ASSESSING......................81
CHAPTER 5
Empathy and Authenticity: The Building Blocks
of Communication......................... 83
Roles of the Participants 84
Communicating about Informed Consent, Confidentiality,
and Agency Policies 87
Facilitative Conditions 88
Empathie Communication 89
Developing Perceptiveness to Feelings 90
Affective Words and Phrases 91
Use of the Lists of Affective Words and Phrases 92
Exercises in Identifying Surface and Underlying
Feelings 94
Accurately Conveying Empathy 95
Empathie Communication Scale 95
Exercises in Discriminating Levels of Empathie
Responding 98
Client Statements 98
Responding with Reciprocal Empathy 100
Constructing Reciprocal Responses 100
Leads for Empathie Responses 101
Employing Empathie Responding 101
Multiple Uses of Empathie Communication 102
Teaching Clients to Respond Empathically 106
Authenticity 107
Types of Self-Disclosure 108
Timing and Intensity of Self-Disclosure 108
A Paradigm for Responding Authentically 109
Guidelines for Responding Authentically 109
Cues for Authentic Responding 113
Positive Feedback: A Form of Authentic Responding 117
Relating Assertively to Clients 118
Making Requests and Giving Directives 118
Maintaining Focus and Managing Interruptions 119
Interrupting Problematic Processes 119
Leaning Into Clients Anger 120
Saying No and Setting Limits 121
Summary 122
CourseMate 122
CHAPTER 6
The Skills of Verbal Following, Exploring,
and Focusing...............................123
Maintaining Psychological Contact with Clients
and Exploring Their Problems 123
Verbal Following Skills 124
Furthering Responses 125
Minimal Prompts 125
Accent Responses 125
Paraphrasing Responses 125
Exercises in Paraphrasing 126
Reflection 126
Exercises with Reflections 128
Closed- and Open-Ended Responses 128
Exercises in Identifying Closed- and Open-Ended
Responses 129
Discriminant Use of Closed- and Open-Ended
Responses 130
Seeking Concreteness 132
Types of Responses That Facilitate Specificity of
Expression by Clients 133
Specificity of Expression by Social Workers 137
Exercises in Seeking Concreteness 138
Focusing: A Complex Skill 139
Selecting Topics for Exploration 139
Contents ix
Exploring Topics in Depth 141
Blending Open-Ended, Empathie, and Concrete
Responses to Maintain Focus 142
Managing Obstacles to Focusing 145
Summarizing Responses 146
Highlighting Key Aspects of Problems 146
Summarizing Lengthy Messages 147
Reviewing Focal Points of a Session 148
Providing Focus and Continuity 149
Analyzing Your Verbal Following Skills 149
Summary 151
CourseMate 151
CHAPTER 7
Avoiding Counterproductive Communication
Patterns...................................153
Impacts of Counterproductive Communication
Patterns 153
Eliminating Nonverbal Barriers to Effective
Communication 154
Physical Attending 154
Cultural Nuances of Nonverbal Cues 154
Other Nonverbal Behaviors 155
Taking Inventory of Nonverbal Patterns of
Responding 155
Eliminating Verbal Barriers to Communication 157
Reassuring, Sympathizing, Consoling, or Excusing 157
Advising and Giving Suggestions or Solutions
Prematurely 158
Using Sarcasm or Employing Humor
Inappropriately 160
Judging, Criticizing, or Placing Blame 160
Trying to Convince Clients about the Right Point of
View through Logic, Lecturing, Instructing, or
Arguing 161
Analyzing, Diagnosing, or Making Glib or Dramatic
Interpretations 162
Threatening, Warning, or Counterattacking 162
Stacking Questions 163
Asking Leading Questions 163
Interrupting Inappropriately or Excessively 164
Dominating the Interaction 164
Fostering Safe Social Interaction 165
Responding Infrequently 165
Parroting or Overusing Certain Phrases or Clichés 166
Dwelling on the Remote Past 166
Going on Fishing Expeditions 167
Gauging the Effectiveness of Your Responses 167
The Challenge of Learning New Skills 168
Summary 171
CourseMate 171
CHAPTER 8
Assessment: Problems and Strengths...........173
The Multidimensionality of Assessment 174
Defining Assessment: Process and Product 174
Assessment and Diagnosis 176
The Diagnostic and Statistical Manual (DSM-IV-TR) 177
Culturally Competent Assessment 178
Emphasizing Strengths in Assessments 180
The Role of Knowledge and Theory in Assessments 181
Sources of Information 183
Questions to Answer in Problem Assessment 187
Getting Started 188
Identifying the Problem, Its Expressions, and Other
Critical Concerns 188
The Interaction of Other People or Systems 189
Assessing Needs and Wants 190
Typical Wants Involved in Presenting Problems 190
Stresses Associated with Life Transitions 191
Cultural, Societal, and Social Class Factors 192
Severity of the Problem 192
Meanings That Clients Ascribe to Problems 192
Sites of Problematic Behaviors 193
Temporal Context of Problematic Behaviors 193
Frequency of Problematic Behaviors 193
Duration of the Problem 194
Other Issues Affecting Client Functioning 194
Clients Emotional Reactions to Problems 195
Coping Efforts and Needed Skills 195
Support Systems 196
Resources Needed 196
Assessing Children and Older Adults 197
Maltreatment 197
Summary 199
CourseMate 200
CHAPTER 9
Intrapersonal, Interpersonal, and Environmental
Factors in Assessment......................201
The Interaction of Multiple Systems in Human
Problems 201
Intrapersonal Systems 202
Assessing Biophysical Functioning 202
Physical Characteristics and Presentation 203
Physical Health 203
Assessing Use and Abuse of Medications, Alcohol,
and Drugs 204
Alcohol Use and Abuse 205
Use and Abuse of Other Substances 205
Dual Diagnosis: Addictive and Mental Disorders 205
Using Interviewing Skills to Assess Substance Use 206
X Contents
Assessing Cognitive/Perceptual Functioning 208
Intellectual Functioning 209
Judgment 209
Reality Testing 209
Coherence 210
Cognitive Flexibility 210
Values 211
Beliefs 211
Self-Concept 211
Assessing Affective Functioning 212
Emotional Control 213
Range of Emotions 213
Appropriateness of Affect 214
Suicidal Risk 214
Depression and Suicidal Risk with Children and
Adolescents 216
Depression and Suicidal Risk with Older Adults 217
Assessing Behavioral Functioning 218
Risk of Aggression 221
Assessing Motivation 221
Assessing Environmental Systems 222
Physical Environment 223
Social Support Systems 224
Spirituality and Affiliation with a Faith Community 226
Written Assessments 227
Case Notes 232
Summary 233
CourseMate 233
CHAPTER 10
Assessment: Family Functioning in Diverse
Family and Cultural Contexts...............235
Social Work Practice with Families 236
Defining Family 236
Family Functions 236
Family Stressors 239
Public Policy 240
Poverty 240
Extraordinary Life Transitions and Separations 241
Work and Family 242
Resilience in Families 243
A Systems Framework for Assessing Family
Functioning 243
Tools for Understanding Families 244
Strengths-Based and Risk Assessments 244
Systems Concepts 245
Application of Systems Concepts 245
Family Homeostasis 245
Family Rules 246
Functional and Rigid Rules 247
Violation of Rules 248
Flexibility of Rules 249
Content and Process Levels of Family Interactions 250
Sequences of Interaction 251
Employing Circular Explanations of Behavior 253
Assessing Problems Using the Systems Framework 254
Dimensions of Family Assessment 255
Family Context 256
Family Strengths 258
Boundaries and Boundary Maintenance in Family
Systems 259
Disengaged Families 262
Family Power Structure 263
Family Decision-Making Processes 266
Family Goals 268
Family Myths and Cognitive Patterns 269
Family Roles 270
Communication Styles of Family Members 272
Family Life Cycle 275
Summary 276
CourseMate 277
CHAPTER 11
Social Work Groups: Formation and
Assessment ................................279
Classification of Groups 280
The Evidence Base for Groups 282
Formation of Treatment Groups 282
Determining the Need for the Group 282
Establishing the Group Purpose 283
Deciding on Leadership 284
Deciding on Group Composition 284
Open versus Closed Groups 286
Determining Group Size and Location 286
Setting the Frequency and Duration of Meetings 287
Conducting a Preliminary Interview 287
Determine the Group Format 288
Formulating Preliminary Group Guidelines 289
Assessing Group Processes 292
A Systems Framework for Assessing Groups 293
Assessing Individuals Patterned Behaviors 293
Assessing Individuals Cognitive Patterns 296
Assessing Groups Patterned Behaviors 297
Assessing Group Alliances 298
Assessing Power and Decision-Making Styles 299
Assessing Group Norms, Values, and Cohesion 300
Formation of Task Groups 302
Planning for Task Groups 302
Beginning the Task Group 303
Cultural Considerations in Forming and Assessing
Groups 304
Contents xi
Ethics in Practice with Groups 306
First Session 306
Summary 308
CourseMate 308
CHAPTER 12
Goal Development and Contract Formulation... 309
Goals 309
The Purpose and Function of Goals 310
Linking Goals to Target Concerns 310
Distinguishing Program Objectives and Client Goals 311
Factors That Influence the Development of Goals 312
Types of Goals 315
Guidelines for Selecting and Defining Goals 315
Motivational Congruence 318
Agreeable Mandate 319
Let s Make a Deal 319
Getting Rid of the Mandate 319
Partializing Goals 321
Involuntary Clients Mandated Case Plans 323
Applying Goal Selection and Development Guidelines
with Minors 328
Eliciting Minors Understanding of the Goal and Point of
View of the Problem, and Using this Information to
Assist Them to Develop Goals 328
Process of Negotiating Goals 332
Determine Clients Readiness for Goal Negotiation 332
Jointly Select Appropriate Goals 334
Define Goals Explicitly and Specify Level of Change 334
Risks and Benefits 335
Rank Goals According to Client Priorities 337
Monitoring Progress and Evaluation 337
Methods of Monitoring and Evaluating Progress 338
Quantitative Measurements 339
Monitoring Progress Using Qualitative Measures 343
Evaluating Your Practice 346
Contracts 346
The Rationale for Contracts 347
Formal and Informal Contracts 347
Developing Contracts 347
Sample Contracts 350
Summary 353
CourseMate 355
PART 3
THE CHANGE-ORIENTED PHASE........357
CHAPTER 13
Change-Oriented Strategies: Planning and
Implementation............................359
Change-Oriented Approaches 360
Planning Goal Attainment Strategies 360
Is the Approach Appropriate for Addressing
the Problem for Work and the Service
Goals? 360
Is the Approach Appropriate to the Person, Family,
or Group? 361
Diverse Individuals, Families, and Groups 361
What Empirical or Conceptual Evidence Supports the
Effectiveness of the Approach? 362
Is the Approach Compatible with Basic Values and Ethics
of Social Work? 362
Am I Sufficiently Knowledgeable and Skilled Enough in
this Approach to Use with Others? 364
Models Techniques of Practice 365
The Task-Centered System 365
Tenets of the Task-Centered Approach 365
Theoretical Framework 366
Empirical Evidence and Uses of the Task-Centered
Model 366
Utilization with Minors 366
Application with Diverse Groups 366
Procedures of the Task-Centered Model 367
Developing General Tasks 367
General Tasks for the Social Worker 368
Developing Specific Tasks 368
Brainstorming Task Alternatives 368
Task Implementation Sequence 369
Failure to Complete Tasks 376
Monitoring Progress 378
Crisis Intervention 379
Tenets of the Crisis Intervention Equilibrium
Model 379
Definition and Stages of Crisis 379
Duration of Contact 381
Intervening with Minors 381
Theoretical Framework 383
Application with Diverse Groups 383
Process and Procedures of Crisis Intervention 384
Strengths and Limitations 388
Cognitive Restructuring 388
Theoretical Framework 389
Tenets of Cognitive Behavioral Therapy-Cognitive
Restructuring 389
What Are Cognitive Distortions? 390
Empirical Evidence and Uses of Cognitive
Restructuring 392
Application of Cognitive Restructuring with Diverse
Groups 393
Procedures of Cognitive Restructuring 394
Strengths, Limitations, and Cautions 401
Solution-Focused Brief Treatment 401
Tenets of Solution-Focused 401
Theoretical Framework 402
xii Contents
Empirical Evidence and Uses of Solution-Focused
Strategies 402
Application with Diverse Groups 403
Solution-Focused Procedures and Techniques 403
Strengths Limitations 407
Case Management 408
Tenets of Case Management 409
Standards of Case Management Practice 409
Empirical Evidence of Case Management 410
Case Management Functions 410
Case Managers 411
Strengths and Limitations 413
Summary 414
CourseMate 415
CHAPTER 14
Intervention Strategies: Developing Resources,
Organizing, Planning, and Advocacy.........417
Social Work s Commitment 418
Defining Macro Practice 418
Linking Micro and Macro Practice 419
Macro Practice Intervention Strategies 419
Empowerment and Strengths 420
Analyzing Social Problems and Conditions 420
Social Justice Issues 421
Developing and Mobilizing Resources 425
Developing Resources with Diverse Groups 427
Mobilizing Community Resources 427
Advocacy and Social Action 429
Case and Cause Advocacy 429
Indications for Advocacy or Social Action 430
Competence and Skills for Macro Practice and Social
Action 430
Techniques and Steps of Advocacy and Social Action 431
Community Organization 432
Models and Strategies of Community Intervention 432
Steps and Skills of Community Intervention 434
Organizing Skills 434
Organizing and Planning with Diverse Groups 434
Ethical Issues in Community Organizing 435
Social Media as a Resource of Social Advocacy and
Community Organizing 435
Improving Institutional Environments 435
Improving Organizational Environments 436
Staff 436
Organizational Policies and Practices 437
Institutional programs 437
Influence of Public Policy 439
Staff 439
Institutional Programs 442
Organizational Change 443
Risks, Benefits, and Opposition 444
Macro Practice Evaluation 445
Summary 446
CourseMate 447
CHAPTER 15
Improving Relationships and Family
Functioning................................449
Intervention Approaches with Families 449
Initial Contacts 450
Managing Initial Contact with Couples and
Families 450
Safety Concerns 452
Managing Initial Contacts with Parents 452
Orchestrating the Initial Family or Couple
Session 453
The Dynamics of Minority Status and Culture in
Exploring Reservations 456
Intervening with Families: Cultural and Ecological
Perspectives 461
Differences in Communication Styles 461
Hierarchical Considerations 462
Authority of the Social Worker 462
Engaging Diverse Families 463
Understanding Families Using an Ecological
Perspective 463
Examples of Family Intervention 464
Twanna, the Adolescent Mother 464
Anna and Jackie, a Lesbian Couple 465
Intervening with Families: Focusing on the Future 466
Communication Patterns and Styles 467
Giving and Receiving Feedback 467
Educating Clients about the Vital Role of Positive
Feedback 467
Cultivating Positive Cognitive Sets 468
Enabling Clients to Give and Receive Positive
Feedback 469
Intervening with Families: Strategies to Modify
Interactions 471
Metacommunication 471
Modifying Family Rules 472
To Father 474
To Other Family Members 474
On-the-Spot Interventions 474
Assisting Families to Disengage from Conflict 476
Modifying Complementary Interactions 477
Negotiating Agreements for Reciprocal Changes 478
Intervening with Families: Modifying Misconceptions
and Distorted Cognitions 479
Contents xiii
Intervening with Families: Modifying Family
Alignments 480
Summary 483
CourseMate 483
CHAPTER 16
Social Work Group Interventions..............485
Stages of Group Development 485
Stage 1. PreafFiliation: Approach and Avoidance
Behavior 486
Stage 2. Power and Control: A Time of Transition 487
Stage 3. Intimacy: Developing a Familial Frame of
Reference 488
Stage 4. Differentiation: Developing Group Identity and
an Internal Frame of Reference 489
Stage 5. Separation: Breaking Away 490
The Leader s Role in the Stages of Group Development 491
Interventions throughout the Life of the Group 491
Fostering Cohesion 491
Addressing Group Norms 492
Intervening with Members Roles 493
Attending to Subgroup Structure 494
Purposefully Using the Leadership Role 494
Attending to Group and Individual Processes 495
Stage-Specific Interventions 495
Interventions in the Preaffiliation Stage 496
Interventions in the Power and Control Stage 499
Interventions in the Intimacy and Differentiation
Stages 502
Interventions in the Termination Stage 504
Errors in Group Interventions 506
Variations in Social Work with Groups 507
Single Session Groups 507
Technology-Mediated Groups 507
Work with Task Groups 508
Problem Identification 508
Getting Members Involved 509
Enhancing Awareness of Stages of Development 509
Summary 510
CourseMate 510
CHAPTER 17
Confrontation, Interpretation, and Additive
Empathy...................................511
The Meaning and Significance of Client
Self-Awareness 511
Additive Empathy and Interpretation 511
Deeper Feelings 513
Underlying Meanings of Feelings, Thoughts, and
Behavior 514
Wants and Goals 515
Hidden Purposes of Behavior 516
Unrealized Strengths and Potentialities 517
Guidelines for Employing Interpretation and Additive
Empathy 517
Confrontation 518
Guidelines for Employing Confrontation 523
Indications for Assertive Confrontation 525
Summary 526
CourseMate 526
CHAPTER 18
The Management of Barriers to Change........527
Barriers to Change 528
Relational Dynamics 528
Under- and Over-Involvement of Social Workers
with Clients 530
Burnout, Compassion Fatigue, and Vicarious
Trauma 533
Reactions of Clients: Assessing Potential Barriers
and Intervening 534
Pathological or Inept Social Workers 536
Cross-Racial and Cross-Cultural Barriers 537
Difficulties in Establishing Trust 540
Transference Reactions 541
Managing Countertransference Reactions 545
Realistic Practitioner Reactions 546
Sexual Attraction Toward Clients 547
Motivating Change 548
Change Strategies 549
Motivational Interviewing 550
Guiding Principles of Motivational Interviewing 550
Positive Connotation 552
Redefining Problems as Opportunities for Growth 552
Relabeling 553
Reframing 553
Therapeutic Binds 553
Summary 554
CourseMate 554
PART 4
THE FINAL PHASE...................555
CHAPTER 19
Evaluation and Termination...................557
Evaluation 557
Outcomes 558
Process 559
Satisfaction 560
Termination 561
Types of Termination 561
xiv Contents
Understanding and Responding to Clients Termination Competency Notes.............................573
Reactions 566 Modeled Responses and Other Exercises.........589
Social Workers Reactions to Termination 569 Notes.........................................607
Consolidating Gains and Planning Maintenance Bibliography...................................611
Strategies 569 Author Index..................................659
Follow-Up Sessions 570 Subject Index..................................669
Ending Rituals 570
Summary 572
CourseMate 572
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ctrlnum | (OCoLC)802658224 (DE-599)BVBBV040312074 |
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edition | 9. ed., internat. ed. |
format | Book |
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id | DE-604.BV040312074 |
illustrated | Illustrated |
indexdate | 2024-08-01T11:22:19Z |
institution | BVB |
isbn | 9781133354932 1133354939 |
language | English |
lccn | 2011936944 |
oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-025166842 |
oclc_num | 802658224 |
open_access_boolean | |
owner | DE-824 DE-863 DE-BY-FWS |
owner_facet | DE-824 DE-863 DE-BY-FWS |
physical | XXI, 678 S. Ill., graph. Darst. 26 cm |
publishDate | 2013 |
publishDateSearch | 2013 |
publishDateSort | 2013 |
publisher | Brooks/Cole, Cengage Learning |
record_format | marc |
series2 | Empowerment series |
spellingShingle | Direct social work practice theory and skills Social service Sozialarbeit (DE-588)4055676-1 gnd |
subject_GND | (DE-588)4055676-1 |
title | Direct social work practice theory and skills |
title_auth | Direct social work practice theory and skills |
title_exact_search | Direct social work practice theory and skills |
title_full | Direct social work practice theory and skills Dean H. Hepworth ... |
title_fullStr | Direct social work practice theory and skills Dean H. Hepworth ... |
title_full_unstemmed | Direct social work practice theory and skills Dean H. Hepworth ... |
title_short | Direct social work practice |
title_sort | direct social work practice theory and skills |
title_sub | theory and skills |
topic | Social service Sozialarbeit (DE-588)4055676-1 gnd |
topic_facet | Social service Sozialarbeit |
url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025166842&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
work_keys_str_mv | AT hepworthdeanh directsocialworkpracticetheoryandskills |
Inhaltsverzeichnis
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