Essentials of management information systems:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boston ; Munich [u.a.]
Pearson
2013
|
| Ausgabe: | 10. ed., global ed. |
| Schriftenreihe: | Always learning
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 499 S. Ill., graph. Darst. |
| ISBN: | 0273765426 9780273765424 |
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Datensatz im Suchindex
| _version_ | 1804149324542640128 |
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| adam_text | IMAGE 1
COMPLETE CONTENTS
I INFORMATION SYSTEMS IN THE DIGITAL AGE 23
1 BUSINESS INFORMATION SYSTEMS IN YOUR CAREER 24 CHAPTER-OPENING CASE:
SHORTENING LINES AT DISNEY WORLD: TECHNOLOGY TO THE RESCUE 25
1.1 THE ROLE OF INFORMATION SYSTEMS IN BUSINESS TODAY 27 HOW INFORMATION
SYSTEMS ARE TRANSFORMING BUSINESS 27 * WHAT S NEW IN MANAGEMENT
INFORMATION SYSTEMS? 28
INTERACTIVE SESSION: ORGANIZATIONS RUNNING THE BUSINESS FROM THE PALM OF
YOUR HAND 30
GLOBALIZATION CHALLENGES AND OPPORTUNITIES: A FLATTENED WORLD 31 *
BUSINESS DRIVERS OF INFORMATION SYSTEMS 33
1.2 PERSPECTIVES ON INFORMATION SYSTEMS AND INFORMATION TECHNOLOGY 35
WHAT IS AN INFORMATION SYSTEM? 35 * IT ISN T SIMPLY TECHNOLOGY: THE ROLE
OF PEOPLE AND ORGANIZATIONS 37
* DIMENSIONS OF INFORMATION SYSTEMS 38
1.3 UNDERSTANDING INFORMATION SYSTEMS: A BUSINESS PROBLEM-SOLVING
APPROACH 40
INTERACTIVE SESSION: TECHNOLOGY UPS COMPETES GLOBALLY WITH INFORMATION
TECHNOLOGY 41
THE PROBLEM-SOLVING APPROACH 43 * A MODEL OF THE PROBLEM- SOLVING
PROCESS 43 * THE ROLE OF CRITICAL THINKING IN PROBLEM
SOLVING 45 * THE CONNECTION BETWEEN BUSINESS OBJECTIVES, PROBLEMS, AND
SOLUTIONS 46
1.4 INFORMATION SYSTEMS AND YOUR CAREER 47 HOW INFORMATION SYSTEMS WILL
AFFECT BUSINESS CAREERS 47 * INFORMATION SYSTEMS AND YOUR CAREER:
WRAP-UP 50 * HOW THIS BOOK PREPARES YOU FOR THE FUTURE 50
LEARNING TRACKS 51 * REVIEW SUMMARY 52 * KEY TERMS 53 * REVIEW QUESTIONS
53 * DISCUSSION QUESTIONS 54 * HANDS-ON MIS PROJECTS 54
MANAGEMENT DECISION PROBLEMS 54 * IMPROVING DECISION MAKING: USING
DATABASES TO ANALYZE SALES TRENDS 54 * IMPROVING DECISION MAKING: USING
THE
INTERNET TO LOCATE JOBS REQUIRING INFORMATION SYSTEMS KNOWLEDGE 55
VIDEO CASES 55 * COLLABORATION AND TEAMWORK: CREATING A WEB SITE FOR
TEAM COLLABORATION 55
BUSINESS PROBLEM-SOLVING CASE THE NATIONAL BANK OF KUWAIT 56
2 GLOBAL E-BUSINESS AND COLLABORATION 58
CHAPTER-OPENING CASE: AMERICA S CUP 2010: USA WINS WITH INFORMATION
TECHNOLOGY 59
2.1 COMPONENTS OF A BUSINESS 61 ORGANIZING A BUSINESS: BASIC BUSINESS
FUNCTIONS 61 BUSINESS PROCESSES 62 * MANAGING A BUSINESS AND FIRM
HIERARCHIES 64 * THE BUSINESS ENVIRONMENT 65 * THE ROLE OF INFORMATION
SYSTEMS IN A BUSINESS 66
2.2 TYPES OF BUSINESS INFORMATION SYSTEMS 67 SYSTEMS FOR MANAGEMENT
DECISION MAKING AND BUSINESS INTELLIGENCE 67
INTERACTIVE SESSION: TECHNOLOGY CAN AIRLINES SOLVE THEIR BAGGAGE
HANDLING? 69 SYSTEMS FOR LINKING THE ENTERPRISE 73
INTERACTIVE SESSION: ORGANIZATIONS ROCKETTHEME.COM, THRIVING ON THE WEB
74
INTRANETS AND EXTRANETS 77 * E-BUSINESS, E-COMMERCE, AND E- GOVERNMENT
77
2.3 SYSTEMS FOR COLLABORATION AND TEAMWORK 78 WHAT IS COLLABORATION? 78
* BUSINESS BENEFITS OF COLLABORATION AND TEAMWORK 79 * BUILDING A
COLLABORATIVE CULTURE 79 * TOOLS AND TECHNOLOGIES FOR
COLLABORATION AND TEAMWORK 81
2.4 THE INFORMATION SYSTEMS FUNCTION IN BUSINESS 87 THE INFORMATION
SYSTEMS DEPARTMENT 87 INFORMATION SYSTEMS SERVICES 88
LEARNING TRACKS 88 * REVIEW SUMMARY 88 * KEY TERMS 89 * REVIEW QUESTIONS
90 * DISCUSSION QUESTIONS 91 * HANDS-ON MIS PROJECTS 91
MANAGEMENT DECISION PROBLEMS 91 * IMPROVING DECISION MAKING: USING A
SPREADSHEET TO SELECT SUPPLIERS 91 * ACHIEVING OPERATIONAL EXCELLENCE:
USING INTERNET SOFTWARE TO PLAN EFFICIENT TRANSPORTATION
ROUTES 92
IMAGE 2
VIDEO CASES 92 * COLLABORATION AND TEAMWORK:
DESCRIBING MANAGEMENT DECISIONS AND SYSTEMS 92 BUSINESS PROBLEM-SOLVING
CASE MODERNIZATION OF NTUC INCOME 93
3 ACHIEVING COMPETITIVE ADVANTAGE WITH INFORMATION SYSTEMS 96
CHAPTER-OPENING CASE: VERIZON OR AT&T: WHICH DIGITAL STRATEGY WILL
PREVAIL? 97
3.1 USING INFORMATION SYSTEMS TO ACHIEVE COMPETITIVE ADVANTAGE 99
PORTER S COMPETITIVE FORCES MODEL 99 * INFORMATION SYSTEM STRATEGIES FOR
DEALING WITH COMPETITIVE FORCES
101
INTERACTIVE SESSION: TECHNOLOGY TECHNOLOGY HELPS STARBUCKS FIND NEW WAYS
TO COMPETE 104 THE INTERNET S IMPACT ON
COMPETITIVE ADVANTAGE 106 * THE BUSINESS VALUE CHAIN MODEL 107
SYNERGIES, CORE
COMPETENCIES, AND NETWORK- BASED STRATEGIES 109 * DISRUPTIVE
TECHNOLOGIES: RIDING THE WAVE 111
3.2 COMPETING ON A GLOBAL SCALE 112 THE INTERNET AND GLOBALIZATION 113 *
GLOBAL BUSINESS AND SYSTEM STRATEGIES 113 * GLOBAL SYSTEM CONFIGURATION
114
3.3 COMPETING ON QUALITY AND DESIGN 115 WHAT IS QUALITY? 115 * HOW
INFORMATION SYSTEMS IMPROVE QUALITY 116
3.4 COMPETING ON BUSINESS PROCESSES 117 WHAT IS BUSINESS PROCESS
MANAGEMENT? 118
INTERACTIVE SESSION: ORGANIZATIONS BURTON SNOWBOARDS SPEEDS AHEAD WITH
NIMBLE BUSINESS PROCESSES 121
LEARNING TRACKS 122 * REVIEW SUMMARY 122 * KEY TERMS 123 * REVIEW
QUESTIONS 123 * DISCUSSION QUESTIONS 124 * HANDS-ON MIS PROJECTS 124
MANAGEMENT DECISION PROBLEMS 124 * IMPROVING
DECISION MAKING: USING A DATABASE TO CLARIFY BUSINESS STRATEGY 125 *
IMPROVING DECISION MAKING: USING WEB TOOLS TO CONFIGURE AND PRICE AN
AUTOMOBILE 125
VIDEO CASES 126 * COLLABORATION AND TEAMWORK: IDENTIFYING OPPORTUNITIES
FOR STRATEGIC INFORMATION SYSTEMS 126 BUSINESS PROBLEM-SOLVING CASE
SOUNDBUZZ S MUSIC STRATEGY FOR ASIA-PACIFIC 127
II INFORMATION TECHNOLOGY
INFRASTRUCTURE 129
4 IT INFRASTRUCTURE: HARDWARE AND SOFTWARE 130 CHAPTER-OPENING CASE:
BART SPEEDS UP WITH A NEW IT INFRASTRUCTURE 131
4.1 IT INFRASTRUCTURE: COMPUTER HARDWARE 133 INFRASTRUCTURE COMPONENTS
133 * TYPES OF COMPUTERS 135 * STORAGE, INPUT, AND OUTPUT TECHNOLOGY 137
* CONTEMPORARY HARDWARE TRENDS 138
INTERACTIVE SESSION: TECHNOLOGY NORDEA GOES GREEN WITH IT 143
4.2 IT INFRASTRUCTURE: COMPUTER SOFTWARE 145 OPERATING SYSTEM SOFTWARE
145 APPLICATION SOFTWARE AND DESKTOP PRODUCTIVITY TOOLS 147 * SOFTWARE
FOR THE WEB: JAVA AND HTML 151 *
HTML5152 * WEB SERVICES 152 * SOFTWARE TRENDS 153
4.3 MANAGING HARDWARE AND SOFTWARE TECHNOLOGY 155 CAPACITY PLANNING AND
SCALABILITY 155 * TOTAL COST OF OWNERSHIP (TCO) OF
TECHNOLOGY ASSETS 156 * USING TECHNOLOGY SERVICE PROVIDERS 157 *
MANAGING MOBILE PLATFORMS 158 MANAGING SOFTWARE LOCALIZATION FOR
GLOBAL BUSINESS 158
INTERACTIVE SESSION: PEOPLE SHOULD YOU USE YOUR IPHONE FOR WORK? 159
LEARNING TRACKS 161 * REVIEW SUMMARY 161 * KEY TERMS 162 * REVIEW
QUESTIONS 163 * DISCUSSION QUESTIONS 164 * HANDS-ON MIS PROJECTS 164
MANAGEMENT DECISION PROBLEMS 164 * IMPROVING
DECISION MAKING: USING A SPREADSHEET TO EVALUATE HARDWARE AND SOFTWARE
OPTIONS 164 * IMPROVING DECISION MAKING: USING WEB RESEARCH TO BUDGET
FOR A SALES CONFERENCE 165
VIDEO CASES 165 * COLLABORATION AND TEAMWORK: EVALUATING SERVER AND
MOBILE OPERATING SYSTEMS 165 BUSINESS PROBLEM-SOLVING CASE
SHOULD BUSINESSES MOVE TO THE CLOUD? 166
5 FOUNDATIONS OF BUSINESS INTELLIGENCE: DATABASES AND INFORMATION
MANAGEMENT 168
CHAPTER-OPENING CASE: BANCO DE CREDITO DEL PERU BANKS ON BETTER DATA
MANAGEMENT 169
IMAGE 3
5.1 THE DATABASE APPROACH TO DATA MANAGEMENT 171
ENTITIES AND ATTRIBUTES 171 * ORGANIZING DATA IN A RELATIONAL DATABASE
172 * ESTABLISHING RELATIONSHIPS 173
5.2 DATABASE MANAGEMENT SYSTEMS 175 OPERATIONS OF A RELATIONAL DBMS 177
* CAPABILITIES OF DATABASE MANAGEMENT
SYSTEMS 179* OBJECT- ORIENTED DATABASES 180 * DATABASES IN THE CLOUD 181
5.3 USING DATABASES
TO IMPROVE BUSINESS PERFORMANCE AND DECISION MAKING 181 DATA WAREHOUSES
181 * WHAT IS A DATA WAREHOUSE? 182 TOOLS FOR BUSINESS INTELLIGENCE:
MULTIDIMENSIONAL DATA ANALYSIS AND DATA MINING 183 * DATA MINING 184
INTERACTIVE SESSION: PEOPLE ASKING THE CUSTOMER BY ASKING THE DATABASE
185 DATABASES AND THE WEB 187
5.4 MANAGING DATA RESOURCES 188 ESTABLISHING AN INFORMATION POLICY 188
INTERACTIVE SESSION: ORGANIZATIONS CONTROVERSY WHIRLS AROUND THE
CONSUMER PRODUCT SAFETY DATABASE 189
ENSURING DATA QUALITY 190
LEARNING TRACKS 192 * REVIEW SUMMARY 192 * KEY TERMS 193 * REVIEW
QUESTIONS 193 * DISCUSSION QUESTIONS 194 * HANDS-ON MIS PROJECTS 194
MANAGEMENT DECISION PROBLEMS 194 * ACHIEVING OPERATIONAL EXCELLENCE:
BUILDING A RELATIONAL DATABASE FOR INVENTORY MANAGEMENT 195 * IMPROVING
DECISION MAKING: SEARCHING ONLINE DATABASES FOR
OVERSEAS BUSINESS RESOURCES 195
VIDEO CASES 196 * COLLABORATION AND TEAMWORK: IDENTIFYING ENTITIES AND
ATTRIBUTES IN AN ONLINE DATABASE 196
BUSINESS PROBLEM-SOLVING CASE LEGO: COMBINING BUSINESS INTELLIGENCE WITH
A FLEXIBLE INFORMATION SYSTEM 197
6 TELECOMMUNICATIONS, THE INTERNET, AND WIRELESS TECHNOLOGY 200
CHAPTER-OPENING CASE: HYUNDAI HEAVY INDUSTRIES CREATES A WIRELESS
SHIPYARD 201
6.1 TELECOMMUNICATIONS AND NETWORKING IN TODAY S BUSINESS WORLD 203
NETWORKING AND COMMUNICATION TRENDS 203 * WHAT IS A COMPUTER NETWORK?
204 * KEY DIGITAL NETWORKING
TECHNOLOGIES 206
6.2 COMMUNICATIONS NETWORKS 208 SIGNALS: DIGITAL VS. ANALOG 208 * TYPES
OF NETWORKS 208 * PHYSICAL TRANSMISSION MEDIA 210
6.3 THE GLOBAL INTERNET 212 WHAT IS THE INTERNET? 212 * INTERNET
ADDRESSING AND ARCHITECTURE 213
INTERACTIVE SESSION: ORGANIZATIONS THE BATTLE OVER NET NEUTRALITY 215
INTERNET SERVICES AND COMMUNICATION TOOLS 217
INTERACTIVE SESSION: PEOPLE MONITORING EMPLOYEES ON NETWORKS: UNETHICAL
OR GOOD BUSINESS? 219
THE WEB 222
6.4 THE WIRELESS REVOLUTION 228 CELLULAR SYSTEMS 229 WIRELESS COMPUTER
NETWORKS AND INTERNET ACCESS 229 * RFID AND WIRELESS SENSOR NETWORKS 231
LEARNING TRACKS 234 * REVIEW SUMMARY 234 * KEY TERMS 235 * REVIEW
QUESTIONS 236 * DISCUSSION QUESTIONS 237 * HANDS-ON MIS PROJECTS 237
MANAGEMENT DECISION PROBLEMS 237 * IMPROVING
DECISION MAKING: USING SPREADSHEET SOFTWARE TO EVALUATE WIRELESS
SERVICES 237 * ACHIEVING OPERATIONAL
EXCELLENCE: USING WEB SEARCH ENGINES FOR BUSINESS RESEARCH 238
VIDEO CASES 238 * COLLABORATION AND TEAMWORK: EVALUATING SMARTPHONES 238
BUSINESS PROBLEM-SOLVING CASE APPLE, GOOGLE, AND MICROSOFT BATTLE FOR
YOUR INTERNET EXPERIENCE 239
7 SECURING INFORMATION SYSTEMS 242
CHAPTER-OPENING CASE: YOU RE ON FACEBOOK? WATCH OUT! 243
7.1 SYSTEM VULNERABILITY AND ABUSE 245 WHY SYSTEMS ARE VULNERABLE 245 *
MALICIOUS SOFTWARE: VIRUSES, WORMS, TROJAN HORSE, AND SPYWARE 248 *
HACKERS AND COMPUTER CRIME 250 * IDENTITY
THEFT 252 * INTERNAL THREATS: EMPLOYEES 254
INTERACTIVE SESSION: ORGANIZATIONS STUXNET AND THE CHANGING FACE OF
CYBERWARFARE 255 SOFTWARE VULNERABILITY 256
7.2 BUSINESS VALUE OF SECURITY AND CONTROL 257 LEGAL AND REGULATORY
REQUIREMENTS FOR ELECTRONIC RECORDS MANAGEMENT 257 * ELECTRONIC EVIDENCE
AND COMPUTER FOTENSICS 258
IMAGE 4
7.3 ESTABLISHING A FRAMEWORK FOR SECURITY AND
CONTROL 259 INFORMATION SYSTEMS CONTROLS 259 * RISK ASSESSMENT 259 *
SECURITY POLICY 261 * DISASTER RECOVERY PLANNING AND BUSINESS CONTINUITY
PLANNING 262 * THE ROLE OF AUDITING 263
7.4 TECHNOLOGIES AND TOOLS FOR PROTECTING INFORMATION RESOURCES 264
IDENTITY MANAGEMENT AND AUTHENTICATION 264
* FIREWALLS, INTRUSION DETECTION SYSTEMS, AND ANTIVIRUS SOFTWARE 265 *
SECURING WIRELESS NETWORKS
267 * ENCRYPTION AND PUBLIC KEY INFRASTRUCTURE 267 * ENSURING SYSTEM
AVAILABILITY 269 * SECURITY ISSUES FOR CLOUD COMPUTING AND THE MOBILE
DIGITAL PLATFORM 270
INTERACTIVE SESSION: TECHNOLOGY MWEB BUSINESS: HACKED 271
ENSURING SOFTWARE QUALITY 272
LEARNING TRACKS 273 * REVIEW SUMMARY 273 * KEY TERMS 274 * REVIEW
QUESTIONS 274 * DISCUSSION QUESTIONS 275 * HANDS-ON MIS PROJECTS 275
MANAGEMENT DECISION PROBLEMS 275 * IMPROVING DECISION MAKING: USING
SPREADSHEET SOFTWARE TO PERFORM A SECURITY RISK ASSESSMENT 276 *
IMPROVING
DECISION MAKING: EVALUATING SECURITY OUTSOURCING SERVICES 276
VIDEO CASES 277 * COLLABORATION AND TEAMWORK EVALUATING SECURITY
SOFTWARE TOOLS 277
BUSINESS PROBLEM-SOLVING CASE INFORMATION SECURITY THREATS AND POLICIES
IN EUROPE 277
III KEY SYSTEM APPLICATIONS FOR
THE DIGITAL AGE 281
8 ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE
APPLICATIONS 282 CHAPTER-OPENING CASE: CANNONDALE LEARNS TO MANAGE A
GLOBAL SUPPLY CHAIN 283
8.1 ENTERPRISE SYSTEMS 285 WHAT ARE ENTERPRISE SYSTEMS? 285 * ENTERPRISE
SOFTWARE 286 * BUSINESS VALUE OF ENTERPRISE SYSTEMS 287
8.2 SUPPLY CHAIN MANAGEMENT SYSTEMS 288 THE SUPPLY CHAIN 288 *
INFORMATION SYSTEMS AND SUPPLY CHAIN MANAGEMENT 289 * SUPPLY CHAIN 8
MANAGEMENT SOFTWARE 291 * GLOBAL SUPPLY CHAINS AND THE INTERNET 292
INTERACTIVE SESSION: ORGANIZATIONS DP WORLD TAKES PORT MANAGEMENT TO THE
NEXT LEVEL WITH RFID 293
BUSINESS VALUE OF SUPPLY CHAIN MANAGEMENT SYSTEMS 295
8.3 CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS 295 WHAT IS CUSTOMER
RELATIONSHIP MANAGEMENT? 296 * CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE
297 * OPERATIONAL AND ANALYTICAL CRM 299 * BUSINESS VALUE OF CUSTOMER
RELATIONSHIP
MANAGEMENT SYSTEMS 300
8.4 ENTERPRISE APPLICATIONS: NEW OPPORTUNITIES AND CHALLENGES 300
ENTERPRISE APPLICATIONS CHALLENGES 301 * NEXT- GENERATION ENTERPRISE
APPLICATIONS 302
INTERACTIVE SESSION: ORGANIZATIONS CUSTOMER RELATIONSHIP MANAGEMENT
HEADS TO THE CLOUD 303
LEARNING TRACKS 304 * REVIEW SUMMARY 305 * KEY TERMS 306 * REVIEW
QUESTIONS 306 * DISCUSSION QUESTIONS 307 * HANDS-ON MIS PROJECTS 307
MANAGEMENT DECISION PROBLEMS 307 * IMPROVING DECISION MAKING: USING
DATABASE SOFTWARE TO MANAGE CUSTOMER SERVICE REQUESTS 307 * ACHIEVING
OPERATIONAL EXCELLENCE: EVALUATING SUPPLY CHAIN
MANAGEMENT SERVICES 308
VIDEO CASES 308 * COLLABORATION AND TEAMWORK ANALYZING ENTERPRISE
APPLICATION VENDORS 308
BUSINESS PROBLEM-SOLVING CASE SUMMIT ELECTRIC LIGHTS UP WITH A NEW ERP
SYSTEM 309
9 E-COMMERCE: DIGITAL MARKETS, DIGITAL GOODS 312 CHAPTER-OPENING CASE:
GROUPON S BUSINESS MODEL: SOCIAL AND LOCAL 313
9.1 E-COMMERCE AND THE INTERNET 315 E-COMMERCE TODAY 315 WHY
E-COMMERCE IS DIFFERENT 318 * KEY CONCEPTS IN E-COMMERCE: DIGITAL
MARKETS AND DIGITAL GOODS IN A GLOBAL MARKETPLACE
320
9.2 E-COMMERCE: BUSINESS AND TECHNOLOGY 323
IMAGE 5
TYPES OF E-COMMERCE 323 * E-COMMERCE BUSINESS
MODELS 324 * E-COMMERCE REVENUE MODELS 326
INTERACTIVE SESSION: ORGANIZATIONS LOCATION-BASED MARKETING AND
ADVERTISING 327 WEB 2.0, SOCIAL NETWORKING, AND THE WISDOM OF CROWDS 329
* E-COMMERCE MARKETING 330 * B2B
E-COMMERCE: NEW EFFICIENCIES AND RELATIONSHIPS 335
INTERACTIVE SESSION: PEOPLE SOCIAL COMMERCE CREATES NEW CUSTOMER
RELATIONSHIPS 336
9.3
9.4
THE MOBILE DIGITAL PLATFORM AND MOBILE E-COMMERCE 339 M-COMMERCE
SERVICES AND APPLICATION 340
BUILDING AN E-COMMERCE PRESENCE 342 PIECES OF THE SITE-BUILDING PUZZLE
342 * BUSINESS OBJECTIVES, SYSTEM FUNCTIONALITY, AND INFORMATION
REQUIREMENTS 342 * BUILDING THE WEB SITE: IN-HOUSE
VERSUS OUTSOURCING 343 LEARNING TRACKS 345 * REVIEW SUMMARY 345 * KEY
TERMS 346 * REVIEW QUESTIONS 347 * DISCUSSION QUESTIONS 347 * HANDS-ON
MIS PROJECTS 348 MANAGEMENT DECISION PROBLEMS 348 * IMPROVING DECISION
MAKING: USING
SPREADSHEET SOFTWARE TO ANALYZE A DOT-CORN BUSINESS 348 * ACHIEVING
OPERATIONAL
EXCELLENCE: EVALUATING E-COMMERCE HOSTING SERVICES 348
VIDEO CASES 349 * COLLABORATION AND TEAMWORK: PERFORMING A COMPETITIVE
ANALYSIS OF E-COMMERCE SITES 349 BUSINESS PROBLEM-SOLVING CASE
TO PAY OR NOT TO PAY: ZAGAT S DILEMMA 349
10 IMPROVING DECISION MAKING AND MANAGING KNOWLEDGE 352 CHAPTER-OPENING
CASE: WHAT TO SELL? WHAT PRICE TO CHARGE? ASK THE DATA 353
10.1 DECISION MAKING AND INFORMATION SYSTEMS 355 BUSINESS VALUE OF
IMPROVED DECISION MAKING 355 * TYPES OF DECISIONS 355 * THE
DECISION-MAKING PROCESS 357 * QUALITY OF DECISIONS AND DECISION MAKING
358
10.2 BUSINESS INTELLIGENCE IN THE ENTERPRISE 369 WHAT IS BUSINESS
INTELLIGENCE? 358 * THE BUSINESS INTELLIGENCE ENVIRONMENT 359 * BUSINESS
INTELLIGENCE
AND ANALYTICS CAPABILITIES 360 * BUSINESS INTELLIGENCE USERS 362 * GROUP
DECISION-SUPPORT SYSTEMS 365 *
INTERACTIVE SESSION: PEOPLE COLGATE-PALMOLIVE KEEPS MANAGERS SMILING
WITH EXECUTIVE DASHBOARDS 366
10.3 INTELLIGENT SYSTEMS FOR DECISION SUPPORT 368 EXPERT SYSTEMS 368 *
CASE-BASED REASONING 369 * FUZZY LOGIC SYSTEMS 370 * NEURAL NETWORKS 371
* GENETIC ALGORITHMS 372 * INTELLIGENT AGENTS 373
10.4 SYSTEMS FOR MANAGING KNOWLEDGE 374 INTERACTIVE SESSION: TECHNOLOGY
ALBASSAMI S JOB IS NOT FEASIBLE WITHOUT IT
- 1 1 -
.(3
375
ENTERPRISE-WIDE KNOWLEDGE MANAGEMENT SYSTEMS 376 * KNOWLEDGE WORK
SYSTEMS 379
LEARNING TRACKS 381 * REVIEW SUMMARY 381 * KEY TERMS 383 * REVIEW
QUESTIONS 383 * DISCUSSION QUESTIONS 384 * HANDS-ON MIS PROJECTS 384
MANAGEMENT DECISION PROBLEMS 384 * IMPROVING
DECISION MAKING: USING PIVOT TABLES TO ANALYZE SALES DATA 385 *
IMPROVING DECISION MAKING: USING INTELLIGENT AGENTS FOR COMPARISON
SHOPPING 385
VIDEO CASES 385 * COLLABORATION AND TEAMWORK DESIGNING A UNIVERSITY GDSS
385 BUSINESS PROBLEM-SOLVING CASE KNOWLEDGE MANAGEMENT AND COLLABORATION
AT TATA
CONSULTING SERVICES 386
IV BUILDING AND MANAGING
SYSTEMS 389
11 BUILDING INFORMATION SYSTEMS AND MANAGING PROJECTS 390
CHAPTER-OPENING CASE: A NEW ORDERING SYSTEM FOR GIRL SCOUT COOKIES 391
11.1 PROBLEM SOLVING AND SYSTEMS DEVELOPMENT 393 DEFINING AND
UNDERSTANDING THE PROBLEM 394 * DEVELOPING ALTERNATIVE SOLUTIONS 395 *
EVALUATING AND CHOOSING SOLUTIONS 395 * IMPLEMENTING THE SOLUTION 395
11.2 ALTERNATIVE SYSTEMS-BUILDING APPROACHES 398 TRADITIONAL SYSTEMS
DEVELOPMENT LIFECYCLE 398 * PROTOTYPING 399
IMAGE 6
INTERACTIVE SESSION: PEOPLE
HONAM PETROCHEMICAL S QUEST FOR BETTER MANAGEMENT REPORTS 400
END-USER DEVELOPMENT 401 * PURCHASING SOLUTIONS: APPLICATION SOFTWARE
PACKAGES AND OUTSOURCING 402 * MOBILE APPLICATION DEVELOPMENT 404 *
RAPID APPLICATION DEVELOPMENT FOR E-BUSINESS 405
11.3 MODELING AND DESIGNING SYSTEMS 405 STRUCTURED METHODOLOGIES 405
INTERACTIVE SESSION: TECHNOLOGY DST SYSTEMS SCORES WITH SCRUM AND
APPLICATION LIFECYCLE MANAGEMENT 406
OBJECT-ORIENTED DEVELOPMENT 408 * COMPUTER-AIDED SOFFWARE ENGINEERING
(CASE) 410
11.4 PROJECT MANAGEMENT 410 I PROJECT MANAGEMENT OBJECTIVES 410 *
SELECTING PROJECTS: MAKING THE BUSINESS
CASE FOR A NEW SYSTEM 411 * MANAGING PROJECT RISK AND I SYSTEM-RELATED
CHANGE 413 MANAGING PROJECTS ON A
1 GLOBAL SCALE 417
LEARNING TRACKS 419 * REVIEW SUMMARY 420 * KEY TERMS 421 * REVIEW
QUESTIONS 421 * DISCUSSION QUESTIONS 422 * HANDS-ON MIS PROJECTS 422
MANAGEMENT DECISION PROBLEMS 422 * IMPROVING DECISION MAKING: USING
DATABASE SOFTWARE TO DESIGN A CUSTOMER SYSTEM FOR AUTO SALES 423 *
ACHIEVING OPERATIONAL EXCELLENCE: ANALYZING WEB SITE DESIGN
AND INFORMATION REQUIREMENTS 423
VIDEO CASES 423 * COLLABORATION AND TEAMWORK: PREPARING WEB SITE DESIGN
SPECIFICATION 423
BUSINESS PROBLEM-SOLVING CASE JETBLUE AND WESTJET: A TALE OF TWO IS
PROJECTS 424
12 ETHICAL AND SOCIAL ISSUES IN INFORMATION SYSTEMS 426 CHAPTER-OPENING
CASE: BEHAVIORAL TARGETING: YOUR PRIVACY IS THE TARGET 427
12.1 UNDERSTANDING ETHICAL AND SOCIAL ISSUES RELATED TO SYSTEMS 430 A
MODEL FOR THINKING ABOUT ETHICAL, SOCIAL, AND POLITICAL ISSUES 431 *
FIVE MORAL DIMENSIONS OF THE
INFORMATION AGE 432 * KEY TECHNOLOGY TRENDS THAT RAISE ETHICAL ISSUES
433
12.2 ETHICS IN AN INFORMATION SOCIETY 435 BASIC CONCEPTS:
RESPONSIBILITY, ACCOUNTABILITY, AND LIABILITY 435 * ETHICAL ANALYSIS 436
* CANDIDATE ETHICAL PRINCIPLES 436 PROFESSIONAL CODES OF
CONDUCT 437 * 437 SOME REAL-WORLD ETHICAL DILEMMAS
12.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS 438 INFORMATION RIGHTS:
PRIVACY AND FREEDOM IN THE INTERNET AGE 438
INTERACTIVE SESSION: TECHNOLOGY LIFE ON THE GRID: IPHONE BECOMES ITRACK
445
ML
PROPERTY RIGHTS: INTELLECTUAL PROPERTY 446 ACCOUNTABILITY, LIABILITY,
AND CONTROL 449 *
SYSTEM QUALITY: DATA J, QUALITY AND SYSTEM FT ERRORS 450 * QUALITY OF
J *. LIFE: EQUITY, ACCESS, AND -SP - . , .. W
BOUNDARIES 451 ~-~ S5A.
INTERACTIVE SESSION: PEOPLE MONITORING IN THE WORKPLACE 456
LEARNING TRACKS 455 * REVIEW SUMMARY 458 * KEY TERMS 458 * REVIEW
QUESTIONS 459 * DISCUSSION QUESTIONS 459 * HANDS-ON MIS PROJECTS 459
MANAGEMENT DECISION PROBLEMS 459 ACHIEVING
OPERATIONAL EXCELLENCE: CREATING A SIMPLE BLOG 460 IMPROVING DECISION
MAKING: USING INTERNET NEWSGROUPS FOR ONLINE MARKET RESEARCH 460
VIDEO CASES 461 * COLLABORATION AND TEAMWORK DEVELOPING A CORPORATE
ETHICS CODE 461
BUSINESS PROBLEM-SOLVING CASE WHEN RADIATION THERAPY KILLS 461
IF
10
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| any_adam_object | 1 |
| author | Laudon, Kenneth C. 1944- Laudon, Jane Price |
| author_GND | (DE-588)123875196 (DE-588)124931316 |
| author_facet | Laudon, Kenneth C. 1944- Laudon, Jane Price |
| author_role | aut aut |
| author_sort | Laudon, Kenneth C. 1944- |
| author_variant | k c l kc kcl j p l jp jpl |
| building | Verbundindex |
| bvnumber | BV040305358 |
| classification_rvk | QP 345 |
| ctrlnum | (OCoLC)802624142 (DE-599)BVBBV040305358 |
| dewey-full | 005.068/4 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 005 - Computer programming, programs, data, security |
| dewey-raw | 005.068/4 |
| dewey-search | 005.068/4 |
| dewey-sort | 15.068 14 |
| dewey-tens | 000 - Computer science, information, general works |
| discipline | Informatik Wirtschaftswissenschaften |
| edition | 10. ed., global ed. |
| format | Book |
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| id | DE-604.BV040305358 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T00:21:13Z |
| institution | BVB |
| isbn | 0273765426 9780273765424 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-025160294 |
| oclc_num | 802624142 |
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| physical | 499 S. Ill., graph. Darst. |
| publishDate | 2013 |
| publishDateSearch | 2013 |
| publishDateSort | 2013 |
| publisher | Pearson |
| record_format | marc |
| series2 | Always learning |
| spelling | Laudon, Kenneth C. 1944- Verfasser (DE-588)123875196 aut Essentials of management information systems Kenneth C. Laudon ; Jane P. Laudon 10. ed., global ed. Boston ; Munich [u.a.] Pearson 2013 499 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Always learning Wirtschaftsinformatik (DE-588)4112736-5 gnd rswk-swf Managementinformationssystem (DE-588)4074518-1 gnd rswk-swf Electronic Commerce (DE-588)4592128-3 gnd rswk-swf (DE-588)4123623-3 Lehrbuch gnd-content Electronic Commerce (DE-588)4592128-3 s Managementinformationssystem (DE-588)4074518-1 s 1\p DE-604 Wirtschaftsinformatik (DE-588)4112736-5 s 2\p DE-604 Laudon, Jane Price Verfasser (DE-588)124931316 aut SWB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025160294&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Laudon, Kenneth C. 1944- Laudon, Jane Price Essentials of management information systems Wirtschaftsinformatik (DE-588)4112736-5 gnd Managementinformationssystem (DE-588)4074518-1 gnd Electronic Commerce (DE-588)4592128-3 gnd |
| subject_GND | (DE-588)4112736-5 (DE-588)4074518-1 (DE-588)4592128-3 (DE-588)4123623-3 |
| title | Essentials of management information systems |
| title_auth | Essentials of management information systems |
| title_exact_search | Essentials of management information systems |
| title_full | Essentials of management information systems Kenneth C. Laudon ; Jane P. Laudon |
| title_fullStr | Essentials of management information systems Kenneth C. Laudon ; Jane P. Laudon |
| title_full_unstemmed | Essentials of management information systems Kenneth C. Laudon ; Jane P. Laudon |
| title_short | Essentials of management information systems |
| title_sort | essentials of management information systems |
| topic | Wirtschaftsinformatik (DE-588)4112736-5 gnd Managementinformationssystem (DE-588)4074518-1 gnd Electronic Commerce (DE-588)4592128-3 gnd |
| topic_facet | Wirtschaftsinformatik Managementinformationssystem Electronic Commerce Lehrbuch |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025160294&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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