Understanding management:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Mason, Ohio
South-Western
2013
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| Ausgabe: | 8. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXXII, 688 S. Ill. |
| ISBN: | 9781111580247 1111580243 |
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Datensatz im Suchindex
| _version_ | 1804149255314604032 |
|---|---|
| adam_text | Titel: Understanding management
Autor: Daft, Richard L
Jahr: 2013
Contents
1 Introduction 2
apter 1
Spotlight on Skills
What s Your Readiness for
Spotlight on Skills
Do You Really Want to Be a
Innovative Management
for a Changing World 5
Why Innovative Management Matters 6
Business Blooper
Leslie Singer, Inc. 13 The Definition of Management 8
Organizational Performance 10
Management Skills 11
Management? 14 When Skills Fail 11
What Is It Like to Be a Manager? 13
Making the Leap: Becoming a New Manager 13 • Manager
Manaqer? 17 Activities 16 • Manager Roles 18
Managing in Small Businesses and Nonprofit Organizations 20
Benchmarking
Artisan Ice Cream 19 Innovative Management for the New Workplace 21
Turbulent Forces 21 • New Workplace Characteristics 22
• New Management Competencies 23
Contemporary Management
Tools 25 Innovative Management Thinking for a Changing World 24
Contemporary Management Tools 24 • Managing the Technology-Driven
Spotlight on Skills Workplace 24
Are You a New-Style or an Old-Style
Manager? 31 The Evolution of Management Thinking 26
Management and Organization 27
Classical Perspective 28
Scientific Management 29 • Bureaucratic
Organizations 30 • Administrative Principles 32
Humanistic Perspective 33
Early Advocates 33 • Human Relations Movement 34 • Human
Resources Perspective 36 • Behavioral Sciences Approach 38
Quantitative Perspective 38
Recent Historical Trends 39
Systems Thinking 39 • Contingency View 41 • Total Quality
Management 41
The Environment 52
Chapter 2
The Environment and Corporate Culture 55
The External Environment 56
Business Blooper General Environment 57 • Task Environment 63
British Petroleum Oil Spill 57 . .
The Organization-Environment Relationship 65
Spotlight on Skills Environmental Uncertainty 65 Adapting to
Creating Guanxi in China 59 the Environment 67
Spotlight on Skills The Internal Environment: Corporate Culture 70
Zappos Shoes 71 Symbols 71 • Stories 72 • Heroes 72 • Slogans 72
Benchmarking Ceremonies 73
Netflix 80 Types of Culture 73
Adaptability Culture 74 • Achievement Culture 74
• Involvement Culture 75 • Consistency Culture 75
Shaping Corporate Culture for Innovative Response 77
Managing the High-Performance Culture 77
• Cultural Leadership 79
Chapter 3
Managing in a Global
Environment 91
A Borderless World 92
Business Blooper
Aeroflot 99 Getting started internationally 95
Exporting 96 • Outsourcing 96
The Changing International Landscape 97
Spotlight on Skills
How Well Do You Play The Culture
Game? 107 China Inc. 97 • India, the Service Giant 98
• Brazil s Growing Clout 98
The International Business Environment 99
Spotlight on Skills
Communication Skills Abroad 110
The Economic Environment 101
Economic Development 101 • Resource and Product
Reality TV Afghanistan 119
Markets 101 Economic Interdependence 101
The Legal-Political Environment 104
The Sociocultural Environment 105
Social Values 105 • Communication Differences 109 • Other Cultural
Characteristics 111 • Developing Cultural Intelligence 112
International Trade Alliances 114
GATTand the World Trade Organization 114 • European
Union 115 • North American Free Trade Agreement
(NAFTA) 116 ¦ China-ASEAN Free Trade Area 116
International Issues 117
The Globalization Backlash 117 • Serving the Bottom of the Pyramid 118
Chapter 4
Managing Ethics and Social
Responsibility 131
What Is Managerial Ethics? 132
Benchmarking
TriodosBank 137 Ethical Management Today 135
Ethical Dilemmas: What Would You Do? 137
Criteria for Ethical Decision Making 139
Spotlight on Ethics
How to Challenge the Boss on Ethical Manager Ethical Choices 141
Issues 144 What Is Corporate Social Responsibility? 143
Organizational Stakeholders 145
The Green Movement 147
Evaluating Corporate Social Responsibility 148
Business Blooper
Countrywide 154 Managing Company Ethics and Social Responsibility 150
Code of Ethics 151 • Ethical Structures 152
• Whistle-Blowing 153
The Business Case for Ethics and Social Responsibility 154
Spotlight on Ethics
Interface 147
3 Planning 166
Managerial Planning and
Goal Setting 169
Overview of the Goal-Setting and Planning Process 172
Spotlight on Skills
Is a Tweet Just a Tweet? 178 The Organizational Planning Process 172
Goal-Setting in Organizations 172
Organizational Mission 173 • Goals and Plans 174
Operational Planning 176
Criteria for Effective Goals 176
Benefits and Limitations of Planning 177
Spotlight on Skills Planning for a Turbulent Environment 179
Facebook, Inc. 192 Contingency Planning 180 • Scenario Building 180 • Crisis Planning 181
Innovative Approaches to Planning 183
Set Stretch Goals for Excellence 183
Thinking Strategically 184
What Is Strategic Management? 186
Purpose of Strategy 186
The Strategic Management Process 189
Strategy Formulation Versus Execution 189 • SWOT Analysis 190
Formulating Business-Level Strategy 193
Porter s Five Competitive Forces 193 • Competitive Strategies 194
Strategy Execution 195
Chapter 6
Managerial Decision Making 207
Types of Decisions and Problems 208
Programmed and Nonprogrammed Decisions 210 • Facing Certainty and
CollegeHumor 213 Uncertainty 211
Spotlight on Skills Decision-Making Models 214
Mel Kiper and the NFL Draft 217 The Ideal, Rational Model 214 • How Managers Actually Make
Decisions 215 • The Political Model 218
Decision-Making Steps 220
Spotlight on Skills Recognition of Decision Requirement 220 • Diagnosis and Analysis of
Motorola 224 Causes 221 • Development of Alternatives 222 • Selection of Desired
Spotlight on Skills Alternative 222 • Implementation of Chosen Alternative 223 • Evaluation
Evidence-Based Management 228 and Feedback 224
Business Blooper Personal Decision Framework 225
J. Crew 229 Why Do Managers Make Bad Decisions? 226
Innovative Group Decision Making 229
Start with Brainstorming 230 • Engage in Rigorous Debate 230 • Avoid
Groupthink 231 • Know When to Bail 231 • Act with Speed 231
• Don t Ignore a Crisis 232
I
Part 4 Organizing 242
Chapter 7
Designing Adaptive Organizations 245
Organizing the Vertical Structure 246
Work Specialization 247 • Chain of Command 248 • Span of
Spotlight on Skills
Management 251 • Centralization and Decentralization 254
Business Blooper Departmentalization 255
Renault 257 Vertical Functional Approach 257 • Divisional Approach 258
Benchmarking * Matrix Approach 260 • Team Approach 262 • The Virtual
Peace Corps 258 Network Approach 263 • Advantages and Disadvantages
of Each Structure 265
Spotlight on Skills
Smart Balance 265 Organizing for Horizontal Coordination 268
The Need for Coordination 269 • Task Forces, Teams, and Project
Management 270
Factors Shaping Structure 273
Structure Follows Strategy 274 • Structure Fits the Technology 275
Chapter 8
Managing Change and
Innovation 291
Innovation and the Changing Workplace 292
West Paw Design 298 Changing Things: New Products and Technologies 294
Exploration 295 ¦ Cooperation 298
Benchmarking . Entrepreneurship 302
Twitter s Jack Dorsey 301
Changing People and Culture 306
Spotlight on Skills Training and Development 306 • Organization Development 306
Making Change Stick 311
Implementing Change 310
Business Blooper Need for Change 310 • Resistance to Change 311
Flip 314 • Force-Field Analysis 313 • Implementation Tactics 314
hapter 9
Managing Human Resources
and Diversity 327
Business Blooper
Walmart 337
The Strategic Role of HRM Is to Drive Organizational Performance 328
Spotlight on Skills The Strategic Approach 329 • Building Human Capital to Drive
What Is Your HR Work Performance 331
Orientation? 335
Ihe Impact of lederal Legislation on HRM 332
The Changing Nature of Careers 334
The Changing Social Contract 334 • Innovations in HRM 337
Spotlight on Skills Finding the Right People 339
Top Interview Blunders; Hint: Don t Human Resource Planning 340 • Recruiting 340 • Selecting 344
Bring a Date 346
Managing Talent 349
Spotlight on Skills Training and Development 349 • Performance Appraisal 351
CNN en Espahol 358
Maintaining an brrective Workforce 353
Benchmarking Compensation 353 Benefits 355 • Rightsizing the
Google 367 Organization 355 • Termination 356
The Changing Workplace 357
Diversity in the United States 357 • Diversity on a Global Scale 360
Managing Diversity 362
What Is Diversity? 362 • Dividends of Workplace Diversity 362
Factors Shaping Personal Bias 364
Prejudice, Discrimination, and Stereotypes 365 • Ethnocentrism 366
Factors Affecting Women s Careers 368
Glass Ceiling 368 • Opt-Out Trend 369 • The Female Advantage 370
Cultural Competence 372
Diversity Initiatives and Programs 374
Changing Structures and Policies 374 • Expanding Recruitment
Efforts 374 • Establishing Mentor Relationships 375 Accommodating
Special Needs 376 • Providing Diversity Skills Training 376 • Increasing
Awareness of Sexual Harassment 377
New Diversity Initiatives 378
Multicultural Teams 378 Employee Network Groups 378
Leading 392
Chapter 10
Understanding Individual
Behavior 395
Organizational Behavior 396
Attitudes 398
Components of Attitudes 398 • High-Performance Work
Spotlight on Skills Attitudes 400 • Conflicts among Attitudes 402
Perception 403
Perceptual Selectivity 404 • Perceptual
Distortions 404 • Attributions 407
Spotlight on Skills
David s Bridal 399
Workplace Bullying and Trauma
Institute 401
Personality and Behavior 408
Business Blooper Personality Traits 408 • Attitudes and Behaviors Influenced by
American Apparel 405 Personality 411 • Person-fob Fit 416
Spotlight on Skills Emotions 417
Bridging the Personality Gap 412 Positive and Negative Emotions 417 • Emotional Intelligence 418
Benchmarking Learning 421
Eric Krebs 419 The Learning Process 421 • Learning Styles 421
Stress and Stress Management 423
Type A and Type B Behavior 424 • Causes of Work
Stress 424 • Innovative Responses to Stress Management 425
Chapter 11
Leadership 439
The Nature of Leadership 440
Contemporary Leadership 441
Spotlight on Skills
Seven-or Six-Leadership Habits of
SDonaeBob SauarePants 441 Level 5 Leadership 442 • Servant Leadership 443 • Authentic
Leadership 443 • Gender Differences 446
Benchmarking From Management to Leadership 449
Saturday Night Live 445
Leadership Traits 450
Spotlight on Skills
Are You a Charismatic Leader? 461 Behavioral Approaches 452
Task versus People 452 • The Leadership Grid 452
Business Blooper Contingency Approaches 454
Spiderman: Turn Off the Dark 466
The Situational Model of Leadership 454 • Fiedler s Contingency
Theory 455 • Substitutes for Leadership 458
Charismatic and Transformational Leadership 459
Charismatic and Visionary Leadership 459 Transformational versus
Transactional Leadership 460
Followership 462
Power and Influence 464
Position Power 465 • Personal Power 465 • Other Sources of
Power 467 • Interpersonal Influence Tactics 468
Chapter 12
Motivating Employees 481
The Concept of Motivation 482
Scvnqr 491 Content Perspectives on Motivation 485
The Hierarchy of Needs 485 • ERG Theory 486 • A Two-Factor
Business Blooper Approach to Motivation 488 • Acquired Needs 490
Digg 495
Process Perspectives on Motivation 492
Spotlight on Skills Goal Setting 492 • Equity Theory 493 • Expectancy Theory 494
The Carrot-and-Stick Controversy 500
Keintorcement Perspective on Motivation 496
Spotlight on Skills Social Learning Theory 499
Morrison Management
Specialists 508 Job Design for Motivation 501
job Enrichment 502 • Job Characteristics Model 502
Innovative Ideas for Motivating 504
Empowering People to Meet Higher Needs 505 • Giving Meaning to Work
Through Engagement 506
hapter 13
Spotlight on Skills
Breaking Down Language Barriers 525
Managing Communication 519
Communication Is the Manager s Job 520
What Is Communication? 522 • The Communication Process 523
Communicating among People 524
spotlignt on skills Communication Channels 525 • Communicating to Persuade and Influence
Others 528 • Gender Differences in Communication 528 • Nonverbal
Benchmarking Communication 529 • Listening 530
U.S. Air Force 538 Organizational Communication 532
Business Blooper Formal Communication Channels 533 • Team Communication
Toyota 543 Channels 537 • Personal Communication Channels 538
Spotlight on Skills Workplace Communication 541
Zappos.com 544 Crisis Communication 541 • Communication Technology 542 • Climate
of Trust and Openness 543
Spotlight on Ethics
Charlie Sheen and CBS 545
Chapter 14
Leading Teams 557
Why Teams at Work? 558
Spotlight on Skills What Is a Team? 560 • The Dilemma of Teams 560
How to Make Teams Effective 562
How to Run a Great Meeting 565
Spotlight on Skills Model of Team Effectiveness 563 ¦ Effective Team Leadership 563
JetBlue 566
Types of Teams 564
Spotlight on Skills Formal Teams 564 • Self-Directed Teams 567
Nokia 570 Innovative Uses of Teams 568
Business Blooper Virtual Teams 568 • Global Teams 570
Dell Computer 579 Team Characteristics 571
Benchmarking Size 571 • Diversity 572 • Member Roles 572
The Strokes 582 Team Processes 573
Stages of Team Development 573 • Team Cohesiveness 576 • Team Norms 576
Managing Team Conflict 578
Types of Conflict 578 • Balancing Conflict and
Cooperation 578 • Causes of Conflict 579 • Styles to Handle
Conflict 580 • Negotiation 582
Work Team Effectiveness 585
Productive Output 585 • Satisfaction of Members 585 • Capacity to
Adapt and Learn 585
6 Controlling 596
Chapter 15
Managing Quality and Performance 599
The Meaning of Control 600
Spotlight on Skills Choosing Standards and Measures 603 • The Balanced Scorecard 603
Cyberslackers Beware: Big Brother Is
Watchinq 602 Feedback Control Model 605
Steps of Feedback Control 605 • Application to Budgeting 608
Financial Control 610
Business Blooper Financial Statements 610
Metropark USA Clothing 607
The Changing Philosophy of Control 612
Spotlight on Skills Hierarchical versus Decentralized Approaches 612 • Open-Book
Nick s Pizza Pub 608 Management 615
Business Blooper Total Quality Management 618
Airlndia 613 TQM Techniques 618 • TQM Success Factors 622
Spotlight on Skills Trends in Quality Control 623
United States Army 615 International Quality Standards 623
Benchmarking
inclusive Business 621 Appendix A: Managing Small Business Start-ups 634
Glossary 655
Name Index 669
Company Index 675
Subject Index 678
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| spelling | Daft, Richard L. Verfasser aut Understanding management Richard L. Daft ; Dorothy Marcic 8. ed. Mason, Ohio South-Western 2013 XXXII, 688 S. Ill. txt rdacontent n rdamedia nc rdacarrier Management Management (DE-588)4037278-9 gnd rswk-swf (DE-588)4123623-3 Lehrbuch gnd-content Management (DE-588)4037278-9 s DE-604 Marcic, Dorothy Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=025112104&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title_full | Understanding management Richard L. Daft ; Dorothy Marcic |
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