10 essentials for high performance quality in the 21st century:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boca Raton, Fla. [u.a.]
CRC Press
2012
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| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XL, 320 S. graph. Darst. 1 CD-ROM (12 cm) |
| ISBN: | 9781439876008 |
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| 246 | 1 | 3 | |a Ten essentials for high performance quality in the 21st century |
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Datensatz im Suchindex
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| adam_text | Titel: 10 essentials for high performance quality in the 21st century
Autor: Stamatis, Dean H
Jahr: 2012
Contents
List of Figures.....................................................................................xiii
List of Tables.........................................................................................xv
Preface.................................................................................................xvii
Acknowledgments............................................................................xxiii
Introduction........................................................................................xxv
Chapter 1 The Need for Quality Performance..................................1
Manufacturing.............................................................................1
Nonmanufacturing.....................................................................8
Religion.......................................................................................11
Education....................................................................................15
Health..........................................................................................24
Financial.....................................................................................35
Summary....................................................................................41
Endnotes....................................................................................42
References..................................................................................44
Selected Bibliography................................................................45
Chapter 2 Leadership.........................................................................47
Summary....................................................................................67
References..................................................................................68
Selected Bibliography................................................................69
Chapter 3 Execution..........................................................................71
A New Mind-Set........................................................................73
Project Management.................................................................77
Managing Quality and Its Relationship to Project
Management..............................................................................80
Classical Project Management Process..................................83
Risk Management Activities as Applied to Project
Management...............................................................................85
Risk Management and Business Continuity....................86
Risk..............................................................................................87
Assessment of Risk(s)...........................................................94
Potential Risk Treatments...................................................95
Risk Avoidance......................................................................95
Risk Reduction.....................................................................96
Risk Retention.......................................................................97
Risk Transfer.........................................................................98
Planning for Risk.................................................................99
Limitations..........................................................................100
Areas of Risk Management..............................................100
Enterprise Risk Management............................................101
PRINCE....................................................................................102
Directing a Project..............................................................103
Initiation (Starting the Project Off on the
Right Foot)...........................................................................104
Controlling a Stage.............................................................105
Managing Stage Boundaries.............................................105
Closing a Project.................................................................106
Managing Product Delivery..............................................106
Planning...............................................................................107
Benefits of Using PRINCE......................................................109
Error Analysis..........................................................................110
Experimental Error............................................................Ill
Classification of Error.............................................................114
Definitions in MSA.................................................................117
Resolution/Discrimination...............................................117
Accuracy and Bias..............................................................118
Linearity...............................................................................118
Stability................................................................................119
Precision...............................................................................119
Repeatability...................................................................119
Reproducibility..............................................................120
Gage R R-Attribute MSA...................................................121
Gage R R Variable-Data MSA..............................................121
Measuring MSA with Indices................................................125
Number of Distinct Categories.............................................126
What to Look for in High Gage R R Error.......................126
ANOVA....................................................................................128
Rules of the MINITAB Output..............................................129
The Stereotyped Ordered Regression Model of
Human Performance..........................................................137
Rasmussen s Skill-Rule-Knowledge Model...................137
Chris Wickens Concepts on Mental Models.................138
James Reason s Swiss Cheese Model of Error.................139
Summary..................................................................................140
References.................................................................................140
Selected Bibliography..............................................................142
Chapter 4 Innovation......................................................................145
Design.......................................................................................146
Manufacturability/Assembly.................................................148
Service.......................................................................................150
Outsourcing.............................................................................157
Supply Chain Management....................................................162
Coping with the Complexity of Supply Chain....................163
Growing Turbulence and Uncertainty.................................164
Why Are Supply Chains More Vulnerable?.........................165
A Focus on Efficiency Rather Than Effectiveness..........165
The Globalization of Supply Chains................................165
Focused Factories and Centralized Distribution...........166
The Trend to Outsourcing.................................................166
Reduction of the Supplier Base.........................................167
Achieving Supply Chain Resilience.................................167
Summary..................................................................................168
Special Note..............................................................................168
Endnotes...................................................................................168
References.................................................................................168
Selected Bibliography..............................................................169
Chapter 5 People and Quality.........................................................171
Understand the Human Dimension.....................................171
Assuming the Helm................................................................172
Shaping Corporate Culture....................................................173
Creating Organizations That Work......................................173
Facilitating Strategic Decisions.............................................173
Empowering Employees.........................................................176
Worker Loyalty........................................................................177
Multicultural Management....................................................178
Business Ethics.........................................................................182
Training....................................................................................184
Rapid Prototyping..................................................................190
Formative Evaluation..............................................................191
Training as a Subsystem.........................................................192
Summary..................................................................................194
Special Note..............................................................................194
References.................................................................................195
Selected Bibliography..............................................................196
Chapter 6 Time Management.........................................................199
Scheduling...............................................................................204
Summary.................................................................................204
Selected Bibliography.............................................................205
Chapter 7 Engagement....................................................................207
Communication.......................................................................210
Delegation.................................................................................216
Risk and People........................................................................218
Managing Change..................................................................223
Change and Scenario Thinking............................................236
Articulating the Official Future............................................239
Summary.................................................................................242
References................................................................................242
Selected Bibliography.............................................................243
Chapter 8 Team Building................................................................245
The Life Cycle of the Team....................................................250
The Life Cycle of Executive Teams...................................251
Cross-Functional Teams.........................................................253
Leadership and Paradigms....................................................254
What Is the Role of a Consultant and/or a Trainer?...........255
Thought-Provoking Observations.........................................257
Conclusion...............................................................................258
Summary.................................................................................260
References................................................................................260
Selected Bibliography..............................................................261
Chapter 9 Quality Operating System.............................................263
QOS Implementation.............................................................269
QOS Meeting Summary........................................................269
Summary..................................................................................274
Reference...................................................................................274
Chapter 10 Advanced Quality Planning..........................................275
Why Use Advanced Quality Planning?................................278
When Do We Use Advanced Quality Planning as an
Effective Methodology?..........................................................281
How Do We Make AQP Work?............................................282
Are There Pitfalls in Planning?.............................................283
Do We Really Need Another Qualitative Tool to
Gauge Quality?.......................................................................284
How Do We Use the Qualitative Methodology in an
Advanced Quality Planning Setting?..................................284
Summary.................................................................................286
References................................................................................286
Epilogue...............................................................................................287
Selected Bibliography.........................................................................297
Index....................................................................................................307
About the Author................................................................................319
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| spelling | Stamatis, Dean H. Verfasser aut 10 essentials for high performance quality in the 21st century D. H. Stamatis Ten essentials for high performance quality in the 21st century Boca Raton, Fla. [u.a.] CRC Press 2012 XL, 320 S. graph. Darst. 1 CD-ROM (12 cm) txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Führung Leadership Time management Teams in the workplace Total quality management HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024988341&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Stamatis, Dean H. 10 essentials for high performance quality in the 21st century Führung Leadership Time management Teams in the workplace Total quality management |
| title | 10 essentials for high performance quality in the 21st century |
| title_alt | Ten essentials for high performance quality in the 21st century |
| title_auth | 10 essentials for high performance quality in the 21st century |
| title_exact_search | 10 essentials for high performance quality in the 21st century |
| title_full | 10 essentials for high performance quality in the 21st century D. H. Stamatis |
| title_fullStr | 10 essentials for high performance quality in the 21st century D. H. Stamatis |
| title_full_unstemmed | 10 essentials for high performance quality in the 21st century D. H. Stamatis |
| title_short | 10 essentials for high performance quality in the 21st century |
| title_sort | 10 essentials for high performance quality in the 21st century |
| topic | Führung Leadership Time management Teams in the workplace Total quality management |
| topic_facet | Führung Leadership Time management Teams in the workplace Total quality management |
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