The service providers:
Gespeichert in:
| Format: | Elektronisch E-Book |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Basingstoke [England]
Palgrave Macmillan
2008
|
| Schlagworte: | |
| Beschreibung: | Includes bibliographical references (p. 204-232) and index Pretending and dissembling : the act of service -- Influence and control in the service interaction -- Social exchange : equity and justice in service -- Being always right : customer behavior towards service providers -- Being only human : service providers' behavior towards customers -- Service provider attributes -- Organizational perspectives of the service role -- Service relationships : the impact of service providers on customers -- Conclusion : managerial implications and future research directions |
| Beschreibung: | 1 Online-Ressource (x, 236 p.) 23 cm |
| ISBN: | 9780230514973 0230514979 |
Internformat
MARC
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| 020 | |a 0230514979 |c alk. paper |9 0-230-51497-9 | ||
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| 245 | 1 | 0 | |a The service providers |c Dana Yagil |
| 264 | 1 | |a Basingstoke [England] |b Palgrave Macmillan |c 2008 | |
| 300 | |a 1 Online-Ressource (x, 236 p.) |c 23 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Includes bibliographical references (p. 204-232) and index | ||
| 500 | |a Pretending and dissembling : the act of service -- Influence and control in the service interaction -- Social exchange : equity and justice in service -- Being always right : customer behavior towards service providers -- Being only human : service providers' behavior towards customers -- Service provider attributes -- Organizational perspectives of the service role -- Service relationships : the impact of service providers on customers -- Conclusion : managerial implications and future research directions | ||
| 533 | |a Online-Ausgabe |b Palo Alto, Calif. |c ebrary605 L |a Online-Ausgabe | ||
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Customer relations | |
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 0 | 7 | |a Dienstleistung |0 (DE-588)4012178-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Verbraucherzufriedenheit |0 (DE-588)4129147-5 |2 gnd |9 rswk-swf |
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| 650 | 0 | 7 | |a Beziehungsmanagement |0 (DE-588)4326109-7 |2 gnd |9 rswk-swf |
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| 689 | 0 | |8 1\p |5 DE-604 | |
| 700 | 1 | |a Yagil, Danah |e Sonstige |4 oth | |
| 776 | 0 | 8 | |i Reproduktion von |t The service providers |d 2008 |
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| 940 | 1 | |q UER_PDA_EBR_Kauf | |
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| 883 | 1 | |8 1\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
Datensatz im Suchindex
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|---|---|
| any_adam_object | |
| building | Verbundindex |
| bvnumber | BV040044113 |
| collection | ZDB-38-EBR |
| ctrlnum | (OCoLC)873904825 (DE-599)BVBBV040044113 |
| format | Electronic eBook |
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| id | DE-604.BV040044113 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T00:16:43Z |
| institution | BVB |
| isbn | 9780230514973 0230514979 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-024900793 |
| oclc_num | 873904825 |
| open_access_boolean | |
| owner | DE-29 |
| owner_facet | DE-29 |
| physical | 1 Online-Ressource (x, 236 p.) 23 cm |
| psigel | ZDB-38-EBR UER_PDA_EBR_Kauf |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | Palgrave Macmillan |
| record_format | marc |
| spelling | The service providers Dana Yagil Basingstoke [England] Palgrave Macmillan 2008 1 Online-Ressource (x, 236 p.) 23 cm txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references (p. 204-232) and index Pretending and dissembling : the act of service -- Influence and control in the service interaction -- Social exchange : equity and justice in service -- Being always right : customer behavior towards service providers -- Being only human : service providers' behavior towards customers -- Service provider attributes -- Organizational perspectives of the service role -- Service relationships : the impact of service providers on customers -- Conclusion : managerial implications and future research directions Online-Ausgabe Palo Alto, Calif. ebrary605 L Online-Ausgabe Customer services Customer relations Consumer satisfaction Dienstleistung (DE-588)4012178-1 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Beziehungsmanagement (DE-588)4326109-7 gnd rswk-swf Dienstleistung (DE-588)4012178-1 s Kundenmanagement (DE-588)4236865-0 s Beziehungsmanagement (DE-588)4326109-7 s Verbraucherzufriedenheit (DE-588)4129147-5 s 1\p DE-604 Yagil, Danah Sonstige oth Reproduktion von The service providers 2008 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | The service providers Customer services Customer relations Consumer satisfaction Dienstleistung (DE-588)4012178-1 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd Kundenmanagement (DE-588)4236865-0 gnd Beziehungsmanagement (DE-588)4326109-7 gnd |
| subject_GND | (DE-588)4012178-1 (DE-588)4129147-5 (DE-588)4236865-0 (DE-588)4326109-7 |
| title | The service providers |
| title_auth | The service providers |
| title_exact_search | The service providers |
| title_full | The service providers Dana Yagil |
| title_fullStr | The service providers Dana Yagil |
| title_full_unstemmed | The service providers Dana Yagil |
| title_short | The service providers |
| title_sort | the service providers |
| topic | Customer services Customer relations Consumer satisfaction Dienstleistung (DE-588)4012178-1 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd Kundenmanagement (DE-588)4236865-0 gnd Beziehungsmanagement (DE-588)4326109-7 gnd |
| topic_facet | Customer services Customer relations Consumer satisfaction Dienstleistung Verbraucherzufriedenheit Kundenmanagement Beziehungsmanagement |
| work_keys_str_mv | AT yagildanah theserviceproviders |