Exits, voices and social investment: citizens' reaction to public services
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Cambridge [u.a.]
Cambridge Univ. Press
2012
|
| Ausgabe: | 1. publ. |
| Schriftenreihe: | Theories of institutional design
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index Hirschman's original idea -- Exits, voices and the object of loyalty -- Exit, voice, loyalty and neglect -- The structure of UK public services and some simple relationships -- Evidence of the major EVL relationships -- Exit, voice and welfare |
| Beschreibung: | X, 195 S. graph. Darst. |
| ISBN: | 9781107022423 |
Internformat
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| 245 | 1 | 0 | |a Exits, voices and social investment |b citizens' reaction to public services |c Keith Dowding and Peter John |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a Cambridge [u.a.] |b Cambridge Univ. Press |c 2012 | |
| 300 | |a X, 195 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Theories of institutional design | |
| 500 | |a Includes bibliographical references and index | ||
| 500 | |a Hirschman's original idea -- Exits, voices and the object of loyalty -- Exit, voice, loyalty and neglect -- The structure of UK public services and some simple relationships -- Evidence of the major EVL relationships -- Exit, voice and welfare | ||
| 650 | 4 | |a Human services | |
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 4 | |a Public welfare administration | |
| 650 | 4 | |a Total quality management in human services | |
| 650 | 0 | 7 | |a Öffentliche Leistung |0 (DE-588)4043150-2 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Bürgertum |0 (DE-588)4069722-8 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Einstellung |0 (DE-588)4013943-8 |2 gnd |9 rswk-swf |
| 651 | 7 | |a Großbritannien |0 (DE-588)4022153-2 |2 gnd |9 rswk-swf | |
| 689 | 0 | 0 | |a Großbritannien |0 (DE-588)4022153-2 |D g |
| 689 | 0 | 1 | |a Öffentliche Leistung |0 (DE-588)4043150-2 |D s |
| 689 | 0 | 2 | |a Bürgertum |0 (DE-588)4069722-8 |D s |
| 689 | 0 | 3 | |a Einstellung |0 (DE-588)4013943-8 |D s |
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-024853310 | ||
Datensatz im Suchindex
| _version_ | 1804148993352007680 |
|---|---|
| adam_text | Contents
List of figures page
vi
List of tables
vii
Preface and acknowledgements
ix
1
Hirschman s original idea
1
2
Exits, voices and the object of loyalty
25
3
Exit, voice, loyalty and neglect
51
4
The structure of UK public services and some
simple relationships
75
5
Evidence of the major EVL relationships
102
6
Exit, voice and welfare
130
Appendix A: Summary of the empirical literature testing EVL
142
Appendix B: Note on statistical methods
150
Appendix C: The survey instrument
152
Bibliography
175
Index
188
|
| any_adam_object | 1 |
| author | Dowding, Keith M. 1960- John, Peter 1960- |
| author_GND | (DE-588)138680868 (DE-588)142580031 |
| author_facet | Dowding, Keith M. 1960- John, Peter 1960- |
| author_role | aut aut |
| author_sort | Dowding, Keith M. 1960- |
| author_variant | k m d km kmd p j pj |
| building | Verbundindex |
| bvnumber | BV039996279 |
| classification_rvk | MG 42750 |
| ctrlnum | (OCoLC)796190466 (DE-599)BVBBV039996279 |
| discipline | Politologie |
| edition | 1. publ. |
| format | Book |
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| illustrated | Illustrated |
| indexdate | 2024-07-10T00:15:52Z |
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| isbn | 9781107022423 |
| language | English |
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| physical | X, 195 S. graph. Darst. |
| publishDate | 2012 |
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| publisher | Cambridge Univ. Press |
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| series2 | Theories of institutional design |
| spelling | Dowding, Keith M. 1960- Verfasser (DE-588)138680868 aut Exits, voices and social investment citizens' reaction to public services Keith Dowding and Peter John 1. publ. Cambridge [u.a.] Cambridge Univ. Press 2012 X, 195 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Theories of institutional design Includes bibliographical references and index Hirschman's original idea -- Exits, voices and the object of loyalty -- Exit, voice, loyalty and neglect -- The structure of UK public services and some simple relationships -- Evidence of the major EVL relationships -- Exit, voice and welfare Human services Consumer satisfaction Public welfare administration Total quality management in human services Öffentliche Leistung (DE-588)4043150-2 gnd rswk-swf Bürgertum (DE-588)4069722-8 gnd rswk-swf Einstellung (DE-588)4013943-8 gnd rswk-swf Großbritannien (DE-588)4022153-2 gnd rswk-swf Großbritannien (DE-588)4022153-2 g Öffentliche Leistung (DE-588)4043150-2 s Bürgertum (DE-588)4069722-8 s Einstellung (DE-588)4013943-8 s DE-604 John, Peter 1960- Verfasser (DE-588)142580031 aut Digitalisierung UB Bamberg application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024853310&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Dowding, Keith M. 1960- John, Peter 1960- Exits, voices and social investment citizens' reaction to public services Human services Consumer satisfaction Public welfare administration Total quality management in human services Öffentliche Leistung (DE-588)4043150-2 gnd Bürgertum (DE-588)4069722-8 gnd Einstellung (DE-588)4013943-8 gnd |
| subject_GND | (DE-588)4043150-2 (DE-588)4069722-8 (DE-588)4013943-8 (DE-588)4022153-2 |
| title | Exits, voices and social investment citizens' reaction to public services |
| title_auth | Exits, voices and social investment citizens' reaction to public services |
| title_exact_search | Exits, voices and social investment citizens' reaction to public services |
| title_full | Exits, voices and social investment citizens' reaction to public services Keith Dowding and Peter John |
| title_fullStr | Exits, voices and social investment citizens' reaction to public services Keith Dowding and Peter John |
| title_full_unstemmed | Exits, voices and social investment citizens' reaction to public services Keith Dowding and Peter John |
| title_short | Exits, voices and social investment |
| title_sort | exits voices and social investment citizens reaction to public services |
| title_sub | citizens' reaction to public services |
| topic | Human services Consumer satisfaction Public welfare administration Total quality management in human services Öffentliche Leistung (DE-588)4043150-2 gnd Bürgertum (DE-588)4069722-8 gnd Einstellung (DE-588)4013943-8 gnd |
| topic_facet | Human services Consumer satisfaction Public welfare administration Total quality management in human services Öffentliche Leistung Bürgertum Einstellung Großbritannien |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024853310&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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