An integrated approach to intercultural communication:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Newcastle upon Tyne
Cambridge Scholars Publ.
2012
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| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | IX, 214 S. 21 cm |
| ISBN: | 9781443835244 1443835242 |
Internformat
MARC
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Datensatz im Suchindex
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| adam_text | Titel: An integrated approach to intercultural communication
Autor: Bakić-Mirić, Natas̆a
Jahr: 2012
Table of Contents
List of Tables..............................................................................................x
Acknowledgements...................................................................................xi
Introduction................................................................................................1
Chapter One..............................................................................................5
Communication and Culture
The Beginnings of Communication Study..................................................5
What is Communication Today..................................................................7
What is Culture.........................................................................................12
Elements of Culture............................................................................13
Cultural Diversity and Cultural Identity.............................................14
Different Types of Diversity...............................................................15
Cultural Diversity................................................................................17
Cultural Identity..................................................................................18
Cultural Patterns..................................................................................20
Confucian Cultural Patterns................................................................21
Three Taxonomies of Cultural Patterns - Hall, Hofstede, and Bond.. 24
Popular Culture...................................................................................31
Cultural Relativism and Cultural Bias................................................32
Ethnocentrism, Stereotypes, Prejudice,
Bigotry, Discrimination, Racism........................................................34
Cultural Intelligence, Multiple Intelligences Theory,
Emotional Intelligence........................................................................37
Chapter Two...........................................................................................43
Intercultural Communication
Understanding Intercultural Communication and Intercultural
Communication Process Thinking: Overall Characteristics.....................43
Understanding Intercultural Communication......................................43
Intercultural Process Thinking............................................................48
Intercultural Communication Competence...............................................53
Improving Intercultural Communication Skills........................................55
Culture Shock...........................................................................................60
Acculturation............................................................................................63
Intercultural Communication Barriers......................................................65
The Ten Commandments of Intercultural Effectiveness..........................68
Intercultural Training................................................................................71
Intercultural Communication Training Contexts................................72
Models of Intercultural Training.........................................................73
Chapter Three.........................................................................................77
Verbal and Auditory Intercultural Communication
Verbal Intercultural Communication........................................................77
Verbal Codes............................................................................................77
Rule Systems in Verbal Codes............................................................78
Verbal Communication Styles............................................................81
Auditory Intercultural Communication....................................................83
Definition of Listening........................................................................83
Levels of Listening.............................................................................84
Barriers to Effective Listening............................................................85
The HURIER Model...........................................................................86
Importance of Active Listening..........................................................87
Effective Listening Across Cultures.........................................................90
Chapter Four_________________________.....................................93
Nonverbal Intercultural Communication
Importance of Nonverbal Communication...............................................93
Multiple Factors Influencing Nonverbal Communication........................94
Classification of Nonverbal Communication...........................................97
Kinesics...............................................................................................97
Chronemics.......................................................................................102
Proxemics..........................................................................................106
Haptics..............................................................................................107
Oculesics...........................................................................................108
Paralanguage.....................................................................................109
Silence...............................................................................................110
Chapter Five..........................................................................................113
Intercultural Communication in Health Care
Health Care Communication..................................................................113
Diverse Health Care Belief Systems.......................................................114
Intercultural Health Care Competence...................................................117
Intercultural Health Care Communication Strategies.............................118
Chapter Six............................................................................................125
Intercultural Business Communication
Intercultural Communication in Business Context.................................125
Business Protocol..............................................................................126
Greetings in Multinational Business.................................................128
Appearance and Gifts........................................................................129
Dining Etiquette................................................................................130
Managing People in Intercultural Setting...............................................133
Intercultural Negotiations.......................................................................137
Persuasion in Intercultural Business Encounters....................................142
Decision Making and Conflict Management..........................................144
Questions to Consider in International Business....................................146
Concluding Remarks..............................................................................149
Appendix A............................................................................................151
Intercultural Awareness Situations and Activities
Appendix B............................................................................................157
Globetrotting - Cultural Dos and Don ts
Bibliography...........................................................................................205
Index.......................................................................................................211
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