Business for the 21st century: towards simplicity and trust

"Through 18 brand new case studies this book shows how companies did not manage labor and customers as long as they did not need to. With competition becoming tougher and tougher, they tried to recover control, using more and more processes and reporting systems. The result is exactly the oppos...

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Bibliographic Details
Main Author: Dupuy, François 1947- (Author)
Format: Book
Language:English
Published: Houndmills [u.a.] Palgrave Macmillan 2011
Edition:1. publ.
Subjects:
Online Access:Inhaltsverzeichnis
Summary:"Through 18 brand new case studies this book shows how companies did not manage labor and customers as long as they did not need to. With competition becoming tougher and tougher, they tried to recover control, using more and more processes and reporting systems. The result is exactly the opposite: the more they rule, the more they lose control"--
Item Description:Includes index
Physical Description:VII, 204 S.
ISBN:0230292631
9780230292635

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Interlibrary loan Place Request Caution: Not in THWS collection! Indexes