Business for the 21st century: towards simplicity and trust

"Through 18 brand new case studies this book shows how companies did not manage labor and customers as long as they did not need to. With competition becoming tougher and tougher, they tried to recover control, using more and more processes and reporting systems. The result is exactly the oppos...

Ausführliche Beschreibung

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Bibliographische Detailangaben
1. Verfasser: Dupuy, François 1947- (VerfasserIn)
Format: Buch
Sprache:English
Veröffentlicht: Houndmills [u.a.] Palgrave Macmillan 2011
Ausgabe:1. publ.
Schlagworte:
Online-Zugang:Inhaltsverzeichnis
Zusammenfassung:"Through 18 brand new case studies this book shows how companies did not manage labor and customers as long as they did not need to. With competition becoming tougher and tougher, they tried to recover control, using more and more processes and reporting systems. The result is exactly the opposite: the more they rule, the more they lose control"--
Beschreibung:Includes index
Beschreibung:VII, 204 S.
ISBN:0230292631
9780230292635

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Fernleihe Bestellen Achtung: Nicht im THWS-Bestand! Inhaltsverzeichnis