Key performance indicators: the 75 measures every manager needs to know
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Harlow, England ; Munich [u.a.]
Pearson
2012
|
| Edition: | 1. publ. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | XXVIII, 347 S. graph. Darst. |
| ISBN: | 9780273750116 0273750119 |
Staff View
MARC
| LEADER | 00000nam a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV039930357 | ||
| 003 | DE-604 | ||
| 005 | 20210730 | ||
| 007 | t | ||
| 008 | 120302s2012 xxud||| |||| 00||| eng d | ||
| 010 | |a 2011050789 | ||
| 020 | |a 9780273750116 |c pbk. : ca. EUR 43.85 (DE) |9 978-0-273-75011-6 | ||
| 020 | |a 0273750119 |9 0-273-75011-9 | ||
| 035 | |a (OCoLC)785834089 | ||
| 035 | |a (DE-599)BVBBV039930357 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 044 | |a xxu |c US | ||
| 049 | |a DE-1050 |a DE-91 |a DE-91G |a DE-19 |a DE-860 | ||
| 050 | 0 | |a HF5549.5.P37 | |
| 082 | 0 | |a 658.4/013 | |
| 084 | |a QP 361 |0 (DE-625)141870: |2 rvk | ||
| 084 | |a QP 880 |0 (DE-625)141964: |2 rvk | ||
| 084 | |a WIR 525f |2 stub | ||
| 100 | 1 | |a Marr, Bernard |e Verfasser |0 (DE-588)1072724308 |4 aut | |
| 245 | 1 | 0 | |a Key performance indicators |b the 75 measures every manager needs to know |c Bernard Marr |
| 246 | 1 | 0 | |a seventy-five |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a Harlow, England ; Munich [u.a.] |b Pearson |c 2012 | |
| 300 | |a XXVIII, 347 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Performance technology |x Management | |
| 650 | 4 | |a Performance standards | |
| 650 | 4 | |a Organizational effectiveness | |
| 650 | 0 | 7 | |a Leistungsmessung |0 (DE-588)4167290-2 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Controlling |0 (DE-588)4070102-5 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kennzahl |0 (DE-588)4114166-0 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Unternehmen |0 (DE-588)4061963-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kennzahlensystem |0 (DE-588)4199312-3 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Betriebliche Kennzahl |0 (DE-588)4069378-8 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Unternehmen |0 (DE-588)4061963-1 |D s |
| 689 | 0 | 1 | |a Leistungsmessung |0 (DE-588)4167290-2 |D s |
| 689 | 0 | 2 | |a Betriebliche Kennzahl |0 (DE-588)4069378-8 |D s |
| 689 | 0 | |5 DE-604 | |
| 689 | 1 | 0 | |a Controlling |0 (DE-588)4070102-5 |D s |
| 689 | 1 | 1 | |a Kennzahlensystem |0 (DE-588)4199312-3 |D s |
| 689 | 1 | |5 DE-604 | |
| 689 | 2 | 0 | |a Leistungsmessung |0 (DE-588)4167290-2 |D s |
| 689 | 2 | 1 | |a Kennzahl |0 (DE-588)4114166-0 |D s |
| 689 | 2 | |5 DE-604 | |
| 856 | 4 | 2 | |m LoC Fremddatenuebernahme |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024788633&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-024788633 | ||
Record in the Search Index
| _version_ | 1804148894658985984 |
|---|---|
| adam_text | KEY PERFORMANCE INDICATORS
/ MARR, BERNARD
: 2012
TABLE OF CONTENTS / INHALTSVERZEICHNIS
INTRODUCTION
FINANCIAL PERSPECTIVE
NET PROFIT
NET PROFIT MARGIN
GROSS PROFIT MARGIN
OPERATING PROFIT MARGIN
REVENUE GROWTH RATE
TOTAL SHAREHOLDER RETURN (TSR)
ECONOMIC VALUE ADDED (EVA)
RETURN ON INVESTMENT (ROI)
RETURN ON CAPITAL EMPLOYED (ROCE)
RETURN ON ASSETS (ROA)
RETURN ON EQUITY (ROE)
DEBT-TO-EQUITY (D/E) RATIO
CASH CONVERSION CYCLE (CCC)
WORKING CAPITAL RATIO
OPERATING EXPENSE RATIO (OER)
CAPEX TO SALES RATIO
PRICE/EARNINGS RATIO (P/E RATIO)
PART TWOCUSTOMER PERSPECTIVE
NET PROMOTER SCORE (NPS)
CUSTOMER RETENTION RATE
CUSTOMER SATISFACTION INDEX
CUSTOMER PROFITABILITY SCORE
CUSTOMER LIFETIME VALUE
CUSTOMER TURNOVER RATE
CUSTOMER ENGAGEMENT
CUSTOMER COMPLAINTS
PART THREEMARKETING AND SALES PERSPECTIVE
MARKET GROWTH RATE
RELATIVE MARKET SHARE
BRAND EQUITY
COST PER LEAD.
DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT.
|
| any_adam_object | 1 |
| author | Marr, Bernard |
| author_GND | (DE-588)1072724308 |
| author_facet | Marr, Bernard |
| author_role | aut |
| author_sort | Marr, Bernard |
| author_variant | b m bm |
| building | Verbundindex |
| bvnumber | BV039930357 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5549 |
| callnumber-raw | HF5549.5.P37 |
| callnumber-search | HF5549.5.P37 |
| callnumber-sort | HF 45549.5 P37 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 361 QP 880 |
| classification_tum | WIR 525f |
| ctrlnum | (OCoLC)785834089 (DE-599)BVBBV039930357 |
| dewey-full | 658.4/013 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/013 |
| dewey-search | 658.4/013 |
| dewey-sort | 3658.4 213 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1. publ. |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02442nam a2200625zc 4500</leader><controlfield tag="001">BV039930357</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20210730 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">120302s2012 xxud||| |||| 00||| eng d</controlfield><datafield tag="010" ind1=" " ind2=" "><subfield code="a">2011050789</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780273750116</subfield><subfield code="c">pbk. : ca. EUR 43.85 (DE)</subfield><subfield code="9">978-0-273-75011-6</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0273750119</subfield><subfield code="9">0-273-75011-9</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)785834089</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV039930357</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">xxu</subfield><subfield code="c">US</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-1050</subfield><subfield code="a">DE-91</subfield><subfield code="a">DE-91G</subfield><subfield code="a">DE-19</subfield><subfield code="a">DE-860</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HF5549.5.P37</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.4/013</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 361</subfield><subfield code="0">(DE-625)141870:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 880</subfield><subfield code="0">(DE-625)141964:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">WIR 525f</subfield><subfield code="2">stub</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Marr, Bernard</subfield><subfield code="e">Verfasser</subfield><subfield code="0">(DE-588)1072724308</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Key performance indicators</subfield><subfield code="b">the 75 measures every manager needs to know</subfield><subfield code="c">Bernard Marr</subfield></datafield><datafield tag="246" ind1="1" ind2="0"><subfield code="a">seventy-five</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">1. publ.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Harlow, England ; Munich [u.a.]</subfield><subfield code="b">Pearson</subfield><subfield code="c">2012</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XXVIII, 347 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and index</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Performance technology</subfield><subfield code="x">Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Performance standards</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Organizational effectiveness</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Leistungsmessung</subfield><subfield code="0">(DE-588)4167290-2</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Controlling</subfield><subfield code="0">(DE-588)4070102-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kennzahl</subfield><subfield code="0">(DE-588)4114166-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Unternehmen</subfield><subfield code="0">(DE-588)4061963-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kennzahlensystem</subfield><subfield code="0">(DE-588)4199312-3</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Betriebliche Kennzahl</subfield><subfield code="0">(DE-588)4069378-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Unternehmen</subfield><subfield code="0">(DE-588)4061963-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Leistungsmessung</subfield><subfield code="0">(DE-588)4167290-2</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Betriebliche Kennzahl</subfield><subfield code="0">(DE-588)4069378-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Controlling</subfield><subfield code="0">(DE-588)4070102-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="1"><subfield code="a">Kennzahlensystem</subfield><subfield code="0">(DE-588)4199312-3</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="2" ind2="0"><subfield code="a">Leistungsmessung</subfield><subfield code="0">(DE-588)4167290-2</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="2" ind2="1"><subfield code="a">Kennzahl</subfield><subfield code="0">(DE-588)4114166-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="2" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">LoC Fremddatenuebernahme</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024788633&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-024788633</subfield></datafield></record></collection> |
| id | DE-604.BV039930357 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T00:14:23Z |
| institution | BVB |
| isbn | 9780273750116 0273750119 |
| language | English |
| lccn | 2011050789 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-024788633 |
| oclc_num | 785834089 |
| open_access_boolean | |
| owner | DE-1050 DE-91 DE-BY-TUM DE-91G DE-BY-TUM DE-19 DE-BY-UBM DE-860 |
| owner_facet | DE-1050 DE-91 DE-BY-TUM DE-91G DE-BY-TUM DE-19 DE-BY-UBM DE-860 |
| physical | XXVIII, 347 S. graph. Darst. |
| publishDate | 2012 |
| publishDateSearch | 2012 |
| publishDateSort | 2012 |
| publisher | Pearson |
| record_format | marc |
| spelling | Marr, Bernard Verfasser (DE-588)1072724308 aut Key performance indicators the 75 measures every manager needs to know Bernard Marr seventy-five 1. publ. Harlow, England ; Munich [u.a.] Pearson 2012 XXVIII, 347 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Performance technology Management Performance standards Organizational effectiveness Leistungsmessung (DE-588)4167290-2 gnd rswk-swf Controlling (DE-588)4070102-5 gnd rswk-swf Kennzahl (DE-588)4114166-0 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Kennzahlensystem (DE-588)4199312-3 gnd rswk-swf Betriebliche Kennzahl (DE-588)4069378-8 gnd rswk-swf Unternehmen (DE-588)4061963-1 s Leistungsmessung (DE-588)4167290-2 s Betriebliche Kennzahl (DE-588)4069378-8 s DE-604 Controlling (DE-588)4070102-5 s Kennzahlensystem (DE-588)4199312-3 s Kennzahl (DE-588)4114166-0 s LoC Fremddatenuebernahme application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024788633&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Marr, Bernard Key performance indicators the 75 measures every manager needs to know Performance technology Management Performance standards Organizational effectiveness Leistungsmessung (DE-588)4167290-2 gnd Controlling (DE-588)4070102-5 gnd Kennzahl (DE-588)4114166-0 gnd Unternehmen (DE-588)4061963-1 gnd Kennzahlensystem (DE-588)4199312-3 gnd Betriebliche Kennzahl (DE-588)4069378-8 gnd |
| subject_GND | (DE-588)4167290-2 (DE-588)4070102-5 (DE-588)4114166-0 (DE-588)4061963-1 (DE-588)4199312-3 (DE-588)4069378-8 |
| title | Key performance indicators the 75 measures every manager needs to know |
| title_alt | seventy-five |
| title_auth | Key performance indicators the 75 measures every manager needs to know |
| title_exact_search | Key performance indicators the 75 measures every manager needs to know |
| title_full | Key performance indicators the 75 measures every manager needs to know Bernard Marr |
| title_fullStr | Key performance indicators the 75 measures every manager needs to know Bernard Marr |
| title_full_unstemmed | Key performance indicators the 75 measures every manager needs to know Bernard Marr |
| title_short | Key performance indicators |
| title_sort | key performance indicators the 75 measures every manager needs to know |
| title_sub | the 75 measures every manager needs to know |
| topic | Performance technology Management Performance standards Organizational effectiveness Leistungsmessung (DE-588)4167290-2 gnd Controlling (DE-588)4070102-5 gnd Kennzahl (DE-588)4114166-0 gnd Unternehmen (DE-588)4061963-1 gnd Kennzahlensystem (DE-588)4199312-3 gnd Betriebliche Kennzahl (DE-588)4069378-8 gnd |
| topic_facet | Performance technology Management Performance standards Organizational effectiveness Leistungsmessung Controlling Kennzahl Unternehmen Kennzahlensystem Betriebliche Kennzahl |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024788633&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT marrbernard keyperformanceindicatorsthe75measureseverymanagerneedstoknow AT marrbernard seventyfive |