Project management concepts, methods, and techniques:
Gespeichert in:
| 1. Verfasser: | |
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| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boca Raton, Fla.
CRC Press
2012
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| Schriftenreihe: | ESI international project management series
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| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXVIII, 453 S. 24 cm |
| ISBN: | 9781466502888 |
Internformat
MARC
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| 100 | 1 | |a Maley, Claude H. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Project management concepts, methods, and techniques |c Claude H. Maley |
| 264 | 1 | |a Boca Raton, Fla. |b CRC Press |c 2012 | |
| 300 | |a XXVIII, 453 S. |c 24 cm | ||
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| 338 | |b nc |2 rdacarrier | ||
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Datensatz im Suchindex
| _version_ | 1804148880494821376 |
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| adam_text | Titel: Project management concepts, methods, and techniques
Autor: Maley, Claude H
Jahr: 2012
Contents
Preface...............................................................................................xxiii
Claude H. Maley..............................................................................xxvii
Chapter 1 Introduction to Project Management...............................1
1.1 Chapter Overview.............................................................1
1.2 Projects and the Business Environment........................1
1.2.1 Key Project Management Concepts..................2
1.2.2 Terminology.........................................................3
1.2.3 Characteristics of Projects..................................4
1.2.4 Projects in the Business Environment..............5
1.2.5 Strategic and Tactical Projects...........................6
1.2.6 Projects and Programs........................................7
1.3 The Life Cycle....................................................................8
1.3.1 What Is a Life Cycle?...........................................8
1.3.2 The Product Life Cycle........................................9
1.3.3 The Project Development Life Cycle...............10
1.3.3.1 Characteristics of Project Phases.....12
1.4 Project Governance........................................................13
1.4.1 Overview.............................................................13
1.4.2 The Project Board..............................................14
1.4.3 The Sponsor........................................................14
1.4.4 Strategies for Effective Governance
in Projects...........................................................15
1.5 Business Drivers and Business Needs..........................16
1.5.1 Establishing the Business Needs and
Initial Scope........................................................16
1.5.1.1 The Business Case..............................16
1.5.1.2 Achieving Business Alignment........17
1.5.1.3 The Project Proposal and
Proposed Solution..............................18
1.5.2 The MOST Model..............................................18
1.5.3 Project Stakeholders.........................................20
1.6 The Triple Constraint....................................................20
1.6.1 Definition...........................................................20
1.6.2 Extended Issues to the Triple Constraint.......22
1.6.2.1 Business Benefit..................................22
1.6.2.2 Scope....................................................23
1.6.2.3 Risk......................................................24
1.6.2.4 Cost......................................................24
1.6.2.5 Time.....................................................24
1.6.2.6 Quality.................................................24
1.7 The Project Manager s Role and Responsibilities.......24
1.7.1 The Project Manager.........................................24
1.7.1.1 Project Manager Job Description ....25
1.7.2 Project Manager s Palette of Skills..................26
1.7.2.1 Organization and Management.......27
1.7.2.2 Technical (Subject
Matter Expertise)..............................28
1.7.2.3 People and Communication.............29
1.7.2.4 Administration..................................30
1.8 Project Organizations....................................................32
1.8.1 Organizational Needs.......................................32
1.8.2 Organizational Challenges...............................33
1.8.2.1 Factors in Designing a Project
Structure..............................................33
1.8.2.2 Corporate Organizational
Structure Factors to Consider.........34
1.8.3 Types of Project Organizations.......................36
1.8.3.1 Functional Organization..................36
1.8.3.2 Project Based (Projectized)...............38
1.8.3.3 Matrix Organization........................40
1.9 PMI Body of Knowledge...............................................42
1.9.1 PMI: Nine Knowledge Areas..........................42
1.9.2 PMI: Process Groups........................................44
1.9.3 Mapping Processes to Knowledge Areas.......44
Chapter 2 Project Initiation..............................................................47
2.1 Chapter Overview...........................................................47
2.2 Project Origination.........................................................47
2.2.1 Origins of Projects.............................................47
2.2.2 Enabling Documents........................................50
2.2.2.1 The Business Case..............................50
2.3 Project Selection..............................................................53
2.3.1 Projects and Project Portfolio Management..53
2.3.2 Aligning the Project to the
Organizational Strategy...................................56
2.3.3 Selection and Prioritization of Projects..........57
2.3.4 Quantitative and Qualitative Methods..........60
2.3.4.1 Present Value......................................61
2.3.4.2 Net Present Value...............................61
2.3.4.3 Benefit-Cost Ratio (BCR)..................62
2.3.4.4 Internal Rate of Return (IRR).........64
2.3.4.5 Payback Period..................................64
2.3.4.6 Return on Investment (ROI)...........66
2.4 Project Initiation.............................................................67
2.4.1 Approval to Proceed..........................................67
2.4.2 Decision on Project Launch: The Project
Charter...............................................................68
2.4.3 Project Initiation Phase Kick-Off Meeting ....69
2.4.4 Project Governance after Launch....................69
2.4.4.1 The Project Steering Committee......70
2.4.4.2 Decision-Makers................................71
2.4.4.3 Key Internal Stakeholders.................71
2.5 Stakeholders.....................................................................71
2.5.1 Stakeholder Management.................................71
2.5.2 Stakeholder Analysis.........................................74
2.5.2.1 Identify Project Stakeholders...........75
2.5.2.2 Identify Stakeholders Interests........76
2.5.2.3 Assess Stakeholders for
Importance and Influence................78
2.5.2.4 Outline Assumptions and Risks.....80
2.5.2.5 Define Stakeholder Participation.... 80
2.5.3 Stakeholder Communication Plan..................81
2.5.4 Pragmatism with Stakeholders........................83
2.6 Project Requirements....................................................84
2.6.1 Scope Management..........................................84
2.6.1.1 Specification of Scope.......................84
2.6.1.2 Management of Scope Changes......84
2.6.1.3 Verification of Scope.........................84
2.6.2 Specification of Scope.......................................85
2.6.3 Key Documents.................................................86
2.6.3.1 Needs Assessment.............................86
2.6.3.2 Functional Requirements................88
2.6.3.3 Solution Design..................................89
2.6.3.4 Impact on the Project Scope............90
2.6.3.5 Assumptions and Constraints.........90
2.6.4 Management of Scope Changes......................90
2.6.5 Verification of Scope.........................................91
2.7 Role of the Project Manager..........................................91
2.7.1 Project Manager Formal Assignment.............91
2.7.2 Organizational Structures................................92
2.7.3 Project Core Team Allocation.........................93
2.7.4 Engaging the Organization..............................94
Chapter 3 Project Planning...............................................................95
3.1 Chapter Overview...........................................................95
3.2 Synopsis and Approach..................................................95
3.2.1 Challenges to Project Planning......................96
3.2.2 The Project Planning Environment................98
3.3 Establishing the Project Core Team............................99
3.4 The Key Planning Steps...............................................102
3.4.1 Finalizing the Project Scope Statement........103
3.4.2 Finalizing the Project Objectives..................104
3.4.3 Work Breakdown Structure...........................106
3.4.4 Estimation........................................................106
3.4.5 Precedence Analysis........................................106
3.5 Scope Development......................................................107
3.5.1 Product Scope Development..........................108
3.5.1.1 Finalizing Needs Analysis..............110
3.5.1.2 Developing Requirements..............111
3.5.1.3 Finalizing the Design.....................111
3.5.2 Project Scope Development............................112
3.5.3 Managing Unknowns in the
Project Scope...................................................113
3.5.3.1 Missing Data.....................................114
3.5.3.2 Unqualified Statements...................114
3.5.3.3 Language Issues................................114
3.5.3.4 Resolving and Answering
Unknowns.........................................114
3.5.4 Constituents of the Project Scope.................116
3.6 The Work Breakdown Structure.................................117
3.6.1 WBS Levels.......................................................118
3.6.2 Team Dynamics in WBS...............................120
3.6.3 Seeking Granularity of Work Packages........121
3.6.4 Techniques for Building the WBS................122
3.6.5 Different Representations of the WBS.........123
3.6.5.1 Graphical..........................................123
3.6.5.2 Tabular..............................................124
3.6.5.3 Numbering Systems........................126
3.6.6 Case Study: Develop the Project s WBS......126
3.7 Estimating......................................................................127
3.7.1 Underlying Principles....................................128
3.7.1.1 Understanding Estimating
Inaccuracy.........................................129
3.7.1.2 Incorporating Assumptions
and Risks...........................................130
3.7.1.3 Differentiating between
Estimating and Costing..................131
3.7.1.4 Assessment of Resources That
Drive Duration and Cost................132
3.7.2 Selecting the Work Packages to
Be Estimated.....................................................133
3.7.3 Time Units for Duration Estimation............135
3.7.4 Identifying Resource Profiles.........................136
3.7.4.1 Human Resources............................136
3.7.4.2 Material Resources...........................137
3.7.4.3 Equipment Resources......................137
3.7.5 Understanding the Nature of the Work
to Be Estimated................................................137
3.7.5.1 Linear Productivity..........................138
3.7.5.2 Variable Productivity......................139
3.7.6 Estimating Techniques...................................139
3.7.6.1 Analogy.............................................140
3.7.6.2 Parametric.........................................141
3.7.6.3 Subject Matter Experts....................141
3.7.6.4 Vendor Bids.......................................142
3.7.6.5 Grass-Root........................................142
3.7.6.6 PERT Probabilistic...........................142
3.7.7 Additional Estimation Allowances...............145
3.7.7.1 Escalation..........................................145
3.7.7.2 Contingency......................................146
3.7.7.3 Indirect Costs to Consider..............146
3.8 Precedence Analysis.....................................................147
3.8.1 Determining the Sequence
of Work Packages.............................................148
3.8.1.1 The Activity-on-Arrow Network... 149
3.8.1.2 The Activity-on-Node Network.....150
3.9 Case Study......................................................................151
3.9.1 Case Study Introduction.................................151
3.9.2 Case Study Scope of Work..............................152
3.9.3 Case Study Major Deliverables......................153
3.9.4 Case Study Key Information and Data........154
3.9.4.1 Sub-Project LZB-Sales Specifics.... 155
Chapter 4 Project Scheduling.........................................................157
4.1 Chapter Overview.........................................................157
4.2 Scheduling Overview...................................................157
4.2.1 Activity Networks............................................159
4.2.2 Determining the Sequence
of Work Packages.............................................159
4.2.3 Building the Precedence Chart
of Activities......................................................161
4.2.4. The Activity-on-Node Network.....................162
4.2.5 Types of Activity Relationships.....................162
4.2.6 Finish-to-Start Relationships.........................163
4.2.6.1 Start-to-Start Relationships............163
4.2.6.2 Finish-to-Finish Relationships.......164
4.2.6.3 The Use of Start-to-Finish
Relationships.....................................164
4.2.6.4 Hammock Relationships.................165
4.2.7 Lags and Leads.................................................165
4.2.7.1 Lags....................................................166
4.2.7.2 Leads..................................................167
4.2.8 Forward and Backward Passes......................167
4.2.8.1 Forward Pass.....................................169
4.2.8.2 Backward Pass..................................171
4.2.9 Calculating Float (Slack).................................173
4.2.9.1 Total Float.........................................174
4.2.9.2 Free Float...........................................174
4.2.9.3 Implication of Float.........................175
4.2.10 Determining the Critical Path.......................176
4.2.11 Optimization of the Activity Network.........176
4.2.12 Building the Activity Network-Exercise.... 177
4.3 Building the Gantt Chart............................................177
4.3.1 Establishing the Project Calendar.................179
4.3.2 Meeting the Schedule Constraints................180
4.3.2.1 Activity-Driven Schedule................181
4.3.2.2 Resource-Driven Schedule..............181
4.3.2.3 Trade-Off Analysis...........................183
4.3.2.4 Crashing............................................184
4.3.2.5 Fast-Tracking....................................184
4.3.6 Drafting the Milestone Schedule...................185
4.3.7 Building the Gantt Chart-Exercise.............186
4.4 Building the Cost Estimate.........................................186
4.4.1 Establishing the Project Cost
and Funding.....................................................186
4.4.2 The Cumulate Cost Curve..............................187
4.5 Resource Management.................................................188
4.5.1 Resource Planning Techniques......................189
4.5.1.1 Resource-Loading Table and
Histogram.........................................189
4.5.1.2 Resource Leveling...........................190
4.5.2 Resource Allocation.......................................190
4.5.3 Resource Provider Commitments................190
4.5.4 Roles and Responsibilities-RACI Chart.....191
4.6 Project Communication Plan.....................................191
4.6.1 Establishing the Stakeholder
Communication Map......................................193
4.6.2 Determining Information Contents.............193
4.6.3 Selecting the Appropriate
Communication Media..................................194
4.6.4 Drafting the Communication Plan...............194
4.6.5 Determining the Types of Meetings and
Their Agendas..................................................194
4.6.6 Meeting Types..................................................196
4.6.7 Meeting Planning Framework.......................196
4.6.8 Meeting Agendas.............................................197
4.7 Consolidating the Project Plan...................................198
4.7.1 Assembling the Project Plan..........................198
4.7.2 Establishing the Baseline...............................200
4.7.3 Baseline Approval............................................201
Chapter 5 Risk Management...........................................................203
5.1 Chapter Overview........................................................203
5.2 Risk Management-Synopsis.....................................203
5.2.1 The Risk Management Environment...........203
5.2.2 Uncertainty and Unknowns.........................204
5.2.3 Assumptions....................................................204
5.2.4 Factors That Govern Control and Lack of
Control of Risk Events...................................205
5.2.4.1 Internal Risk Events........................205
5.2.4.2 External Risk Events.......................206
5.2.4.3 Exercise-Influences on Your
Current Project................................206
5.3 Terminology.................................................................206
5.3.1 Risk Event........................................................206
5.3.2 Uncertainty......................................................207
5.3.3 Threats and Opportunities............................207
5.3.4 Probability.......................................................207
5.3.5 Impact..............................................................207
5.4 Vulnerability and Potential Risks.............................207
5.4.1 Vulnerability Risks.........................................207
5.4.1.1 Establishing Confidence Criteria.. 208
5.4.1.2 Scoring Vulnerability.....................209
5.4.1.3 Establishing Confidence Tertiles
for the Project...................................210
5.4.1.4 Determining Confidence Levels ....210
5.4.1.5 Example-Vulnerability/
Confidence........................................211
5.4.2 Potential Risks..................................................211
5.5 The Risk Management Process...................................213
5.5.1 Risk Management Planning...........................214
5.5.2 Risk Identification...........................................215
5.5.3 Techniques to Identify Risks..........................218
5.5.3.1 Checklist............................................218
5.5.3.2 Brainstorming..................................218
5.5.3.3 Nominal Group Technique.............219
5.5.3.4 Analogy Technique..........................219
5.5.3.5 Delphi Technique.............................219
5.5.3.6 Exercise-Risk Identification........220
5.5.4 Risk Assessment/Analysis..............................221
5.5.4.1 Potential Risks Using the
Potential Risk Assessment Form ...221
5.5.4.2 Special Consideration in Risk
Assessment/Analysis.......................223
5.5.4.3 Narrative Risk Assessment/
Analysis............................................224
5.5.4.4 Qualitative Risk Assessment/
Analysis............................................224
5.5.4.5 Quantitative Risk Assessment/
Analysis............................................224
5.5.4.6 Expected Monetary Value (EMV) 227
5.5.4.7 Decision Trees.................................228
5.5.4.8 Exercise-Risk Analysis.................229
5.5.5 Risk Ranking/Prioritizing.............................230
5.5.5.1 Ranking by Paired Analysis...........231
5.5.6 Risk Response Planning.................................232
5.5.6.1 Risk Response Planning
for Threats........................................234
5.5.6.2 Risk Response Planning for
Opportunities..................................236
5.5.6.3 Risk Reserves....................................237
5.5.7 Risk Monitoring and Control.......................238
5.5.7.1 Early Warning Mechanism...........238
5.5.7.2 Risk Tracking and Status................239
5.5.7.3 Risk Evaluation.................................239
5.5.8 Risk Documentation.......................................239
5.5.9 Documentation Process.................................240
5.6 Glossary of Terms.........................................................241
Chapter 6 Procurement Management............................................245
6.1 Chapter Overview........................................................245
6.2 Project Procurement Management Synopsis...........245
6.2.1 Procurement Roles and Responsibilities.....247
6.2.1.1 Project Manager..............................247
6.2.1.2 Project Contract Administrator... 248
6.2.1.3 Project Management Office
(PMO)...............................................248
6.3 Project Procurement Planning..................................249
6.3.1 The Project Procurement Plan......................249
6.3.2 The Project Procurement Management
Process...............................................................251
6.3.2.1 Requirement Step.............................252
6.3.2.2 Requisition Step................................252
6.3.2.3 Solicitation Step................................252
6.3.2.4 Contract Administration Step.......252
6.3.2.5 Closeout Step....................................252
6.3.3 Exercise: Describe Your Project s
Procurement Process......................................253
6.4 Different Types of Contracts.......................................253
6.4.1 Fixed Price or Lump-Sum Contracts...........254
6.4.2 Cost-Reimbursable Contracts........................255
6.4.2.1 Cost-Plus-Fee (CPF)........................256
6.4.2.2 Cost-Plus-Percentage-of-Cost
(CPPC)..............................................256
6.4.2.3 Cost-Pius-Incentive-Fee (CPIF).... 256
6.4.2.4 Time-and-Material (T M)
Contracts...........................................257
6.4.3 Indefinite Delivery Contracts.......................258
6.4.4 Exercise: Types of Contracts
on Your Project................................................259
6.5 Procurement Process: Requirement...........................259
6.5.1 Detailed Requirement Step Process.............260
6.5.2 Make-or-Buy Analysis...................................260
6.5.3 Documenting Procurement
Requirements: Statement of Work...............262
6.5.4 Specific Guidelines for Product
Procurement....................................................262
6.5.5 Vendor Evaluation Criteria...........................263
6.5.5.1 Prequalification Questionnaire.....263
6.6 Procurement Process: Requisition............................264
6.6.1 Detailed Requisition Step Process................265
6.6.2 Establishing Vendor Evaluation Criteria.....266
6.6.3 Examples of Vendor Evaluation Criteria
Questions.........................................................267
6.6.4 Scoring/Weighting Vendor
Evaluation Criteria...........................................270
6.6.4.1 Simple Scaled Score.........................270
6.6.4.2 Weighted/Scaled Score....................270
6.7 Procurement Process: Solicitation..............................271
6.7.1 Detailed Solicitation Step Process.................272
6.7.2 Issue of Solicitation Package..........................274
6.7.2.1 Acquisition Method.........................274
6.7.2.2 Advertising........................................275
6.7.2.3 Bidders Conference.........................275
6.7.3 Receipt of Vendor Proposals..........................276
6.7.3.1 Answering Questions......................276
6.7.4 Vendor Proposal Evaluations........................277
6.7.5 Vendor Selection.............................................277
6.7.5.1 Inform Vendors of Selection..........277
6.7.5.2 Prepare Negotiation with
In-Range Vendors.........................278
6.7.6 Negotiation with Vendors..............................278
6.7.7 Contract Award...............................................279
6.7.8 Exercise: Awarded Contracts
on Your Project................................................281
6.8 Procurement Process: Contract Administration.....281
6.8.1 Detailed Contract Administration
Step Process.....................................................282
6.8.2 Managing the Relationship with
the Vendor/Seller/Supplier............................284
6.8.3 Change Request Management......................284
6.8.4 Contract Disputes...........................................285
6.8.4.1 Disputes due to Interpretations.....285
6.8.4.2 Disputes in Work Instructions......286
6.8.4.3 Adjudication....................................286
6.8.4.4 Arbitration and Conciliation........286
6.8.5 Contract Termination....................................287
6.8.5.1 Termination for Convenience.......287
6.8.5.2 Default of Contract.........................287
6.8.6 Exercise: Status of Contracts on
Your Project.....................................................287
6.9 Procurement Process: Closeout.................................288
6.9.1 Detailed Closeout Step Process....................288
6.9.2 Contract Closeout...........................................289
Chapter 7 Project Implementation.................................................291
7.1 Chapter Overview.........................................................291
7.2 Project Implementation Overview.............................291
7.2.1 Effective Project Implementation Start-Up ....293
7.2.1.1 Conducting the Implementation
Start-Up Meeting.............................293
7.2.1.2 Project Plan Considerations for
Implementation Start-Up................295
7.2.1.3 Specific Focus Areas for
Implementation Start-Up...............296
7.2.2 Project Team Management...........................297
7.2.3 Exercise: Project Implementation
Start-Up Agenda.............................................298
7.3 Scope Management and Change Request
Management.................................................................298
7.3.1 Definition of Change......................................298
7.3.2 Scope Management and Change..................299
7.3.3 Scope Management at Project
Implementation Start.....................................300
7.3.4 Change Control versus Issue
Management...................................................300
7.3.5 Origin of Changes...........................................301
7.3.6 Exercise: Draft the Project Requested
Changes and Their Origins...........................302
7.3.7 Change Request Management Roles............302
7.3.7.1 Project Manager..............................302
7.3.7.2 Change Requestor...........................303
7.3.7.3 Change Manager.............................304
7.3.7.4 Change Analysis Group.................304
7.3.7.5 Change Approval Group................305
7.3.7.6 Change Implementation Group.... 305
7.3.8 Exercise: Change Request Roles and
Responsibilities...............................................306
7.3.9 The Change Request Management Process 306
7.3.9.1 Step 1-Record Change Request... 307
7.3.9.2 Step 2-Change Impact
Evaluation.........................................311
7.3.9.3 Step 3-Change Impact Proposal.... 311
7.3.9.4 Step 4-Change Request
Approval............................................313
7.3.9.5 Step 5-Change Request
Implementation................................314
7.3.10 Contractual Consequences............................315
7.3.11 Project Plan Update.........................................315
7.3.12 Configuration Management..........................316
7.3.13 Exercise: Your Change Request
Management Process......................................316
7.4 Project Performance Tracking and Control.............317
7.4.1 Baseline Management.....................................317
7.4.1.1 Manage Project Schedule................317
7.4.1.2 Manage Project Budget...................317
7.4.2 Project Tracking and Control........................318
7.4.3 Project Monitoring and Evaluation..............319
7.4.4 Risk Control.....................................................321
7.4.4.1 Monitor Risks...................................321
7.4.4.2 Control Risks....................................321
7.4.4.3 Monitor Risk Impact on the
Baseline..............................................322
7.4.5 Issue Management...........................................322
7.4.6 Manage Acceptance of Deliverables.............323
7.4.7 Manage Project Transition.............................325
7.4.8 Project Reporting...........................................326
7.4.9 Status, Progress, and Forecasting..................327
7.5 Project Earned Value Management............................329
7.5.1 Earned Value Management Terminology ....329
7.5.1.1 EVM Primary Key Values..............329
7.5.1.2 EVM Derived Data Values..............330
7.5.2 Collecting Actual Costs Incurred.................330
7.5.3 Determining Task Completion and
Earned Value....................................................331
7.5.4 Calculating Cost and Schedule Variances ...332
7.5.5 Trend Analysis and Forecasting....................333
7.5.6 Exercise: Earned Value Reporting.................336
7.6 Project Documentation Management.......................336
7.6.1 Project Documentation Planning
Overview...........................................................337
7.6.1.1 Types of Documents to Manage ....337
7.6.1.2 Project Documentation
Categories..........................................338
7.6.2 Documentation Management Functions.....338
7.6.3 Maintaining the Documentation
Database...........................................................339
7.6.4 Using Electronic and Web-Enabled
Technologies....................................................340
7.6.5 Exercise: Project Documentation.................340
7.7 Project Acceptance......................................................341
7.7.1 Obtaining Acceptance Signature.................341
7.7.2 Conduct Final Status Meeting......................342
Chapter 8 Project Closeout.............................................................343
8.1 Chapter Overview........................................................343
8.2 Project Closeout Overview.........................................343
8.2.1 Planning Project Closeout Activities...........344
8.2.2 Post-Implementation Review Report...........345
8.2.2.1 Key Project Metrics.........................346
8.2.2.2 Post-Implementation Review
Questions.........................................347
8.2.3 Project Closeout Report.................................349
8.2.4 Exercise: Project Closeout Review...............349
8.3 Project Closure and Approval....................................349
8.3.1 Scope Verification............................................351
8.3.2 Meeting Project Goals and Deliverables......351
8.3.3 Ensuring Project Delivery to Scope and
Approved Changes..........................................352
8.3.4 Completion of All Project Activities.............352
8.3.5 Commissioning and Approvals.....................352
8.3.6 Securing Project Acceptance.........................352
8.3.7 Exercise: Project Closure and Approval.......353
8.4 Administrative Closure and Financial Reporting.. 354
8.4.1 Internal Status Reports..................................354
8.4.2 Internal Financial Reports.............................355
8.4.3 Internal Human Resources (HR)
and Other Shared Services Reports.............356
8.4.4 Archiving.........................................................356
8.4.5 Exercise: Administrative Closure..................357
8.5 Contract Closure...........................................................357
8.5.1 Approval of Contractor Deliverables............358
8.5.2 Managing Punch Lists, Snag Lists,
and Warranty for Handover..........................359
8.6 Organizational Readiness............................................359
8.6.1 Handover to Operations................................360
8.6.2 Education and Training Needs.....................360
8.6.3 Operational Ramp-up.....................................361
8.6.4 Support Issues and Guarantees/
Warranties........................................................361
8.6.5 Exercise: Organizational Readiness..............361
8.7 People Management....................................................362
8.7.1 Recognition and Awards...............................362
8.7.2 Performance Evaluation................................363
8.7.3 Celebrations.....................................................363
8.7.4 Preparing Team Members
Next Assignment............................................364
8.7.5 Disbanding the Core Team...........................365
8.7.6 Exercise: People Management......................365
8.8 Lessons Learned...........................................................365
8.8.1 Planning for Lessons Learned......................365
8.8.2 Collating Lessons Learned............................367
8.8.3 Checklists for Collecting and Collating
Lessons Learned..............................................367
8.8.4 Lessons-Learned Questionnaire....................370
8.8.4.1 Skills Management...........................370
8.8.5 Exercise: Lessons Learned..............................372
Chapter 9 Project Leadership Skills...............................................373
9.1 Chapter Overview.........................................................373
9.2 The Project Manager s Role as a Leader.....................373
9.2.1 The Role as a Manager....................................374
9.2.2 The Role as a Leader........................................376
9.2.3 Effective Project Leadership...........................378
9.2.4 Leadership Styles............................................380
9.2.4.1 McGregor s Theory X and
Theory Y...........................................380
9.2.4.2 Project Manager s Influence
Continuum........................................381
9.2.4.3 Situational Leadership....................384
9.2.4.4 Exercise: Situational Leadership... 385
9.2.5 Review of Motivational Theories..................386
9.2.5.1 Maslow Hierarchy of Needs..........387
9.2.5.2 The Herzberg Hygiene-
Motivation Theory..........................389
9.2.5.3 The Application of Motivational
Theories............................................390
9.2.5.4 Exercise: Motivation.......................392
9.3 The Project Manager and the Organization............392
9.3.1 Managing the Project Team..........................394
9.3.2 Team Dynamics...............................................395
9.3.2.1 Moving from a Group to a Team ...395
9.3.2.2 The Stages of Social Group
Development....................................396
9.3.2.3 The Performing Team......................401
9.3.2.4 Giving Meaning to the Task...........401
9.3.2.5 Effective Team Characteristics.......401
9.3.2.6 Exercise: Team Dynamics..............403
9.4 The Project Managers Communication...................403
9.4.1 Communication Basics..................................405
9.4.1.1 The Source-Sender........................407
9.4.1.2 The Encoder.....................................407
9.4.1.3 The Message.....................................408
9.4.1.4 The Channel-the Medium...........408
9.4.1.5 Physical Noise..................................408
9.4.1.6 Semantic Noise................................409
9.4.1.7 The Decoder.....................................409
9.4.1.8 The Destination-Receiver............409
9.4.1.9 Feedback............................................410
9.4.2 Communicating Techniques..........................410
9.4.2.1 The Project Team.............................414
9.4.2.2 Sponsors and Stakeholders.............414
9.4.2.3 Performing Organization
and Peers...........................................414
9.4.2.4 External Organizations-
Providers ...........................................415
9.4.4 Styles of Communication...............................415
9.4.5 Listening...........................................................416
9.4.6 Guidelines for Communication....................418
9.4.6.1 Achieving Effective Circular
Communication...............................418
9.4.6.2 Major Causes for
Communication Breakdown.........420
9.4.6.3 Exercise: Communication
Effectiveness......................................421
9.5 Overview of Conflict Management in Projects........421
9.5.1 Functional Conflict........................................423
9.5.2 Dysfunctional Conflict..................................423
9.5.3 Project Conflict Situations............................423
9.5.3.1 Functioning of the Project.............423
9.5.3.2 Functioning of the Team................423
9.5.4 Conflict Resolution Techniques...................424
9.5.4.1 Understanding the Power Model.. 424
9.5.4.2 Assertive or Cooperative
Techniques.......................................426
9.5.4.3 Strategies for Exercising Power.....428
9.5.4.4 Exercise: Conflict Management.....431
Index....................................................................................................433
|
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| author | Maley, Claude H. |
| author_facet | Maley, Claude H. |
| author_role | aut |
| author_sort | Maley, Claude H. |
| author_variant | c h m ch chm |
| building | Verbundindex |
| bvnumber | BV039920409 |
| classification_rvk | QP 360 |
| ctrlnum | (OCoLC)773430264 (DE-599)BSZ357782291 |
| dewey-full | 658.404 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.404 |
| dewey-search | 658.404 |
| dewey-sort | 3658.404 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| spelling | Maley, Claude H. Verfasser aut Project management concepts, methods, and techniques Claude H. Maley Boca Raton, Fla. CRC Press 2012 XXVIII, 453 S. 24 cm txt rdacontent n rdamedia nc rdacarrier ESI international project management series Projektmanagement (DE-588)4047441-0 gnd rswk-swf Project management (DE-588)4123623-3 Lehrbuch gnd-content Projektmanagement (DE-588)4047441-0 s b DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024778905&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| subject_GND | (DE-588)4047441-0 (DE-588)4123623-3 |
| title | Project management concepts, methods, and techniques |
| title_auth | Project management concepts, methods, and techniques |
| title_exact_search | Project management concepts, methods, and techniques |
| title_full | Project management concepts, methods, and techniques Claude H. Maley |
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| title_full_unstemmed | Project management concepts, methods, and techniques Claude H. Maley |
| title_short | Project management concepts, methods, and techniques |
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| topic | Projektmanagement (DE-588)4047441-0 gnd |
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